Taban Cleaner

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I am withhilding acceptance of this response is that I need to see consistent delivery for as long as the problem situation, which is weeks While the past couple days have improved, the weekend and following week remain to demonstrate that the problem is resolved.In the meantime, as a show of good will, I would appreciate if the business would convert the remainder of my subscription as that of a new subscriber, and provide the reduced subscription rate presently on offer for the newspaper I believe I have worked harder to bring this problem to the newspaper's attention than their own employees were able to achieve of the 2+ weeks of the problem service
Regards,
*** ***

I have settled Complaint ID: ***.*** from customer service gave me a week promotion at a acceptable price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me We have stopped receiving the paper and I received a call from the SD Union Tribune I consider this complaint resolved
Regards,
*** ***

We have confirmed with the customer that she has received her Sunday delivery as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I went to the trouble of attaching two photos in my last response, and I am attaching them again here. This issue is not going to be resolved until SDUT forwards these photos to the delivery manager for proper corrective action to be taken with the delivery person. Delivery of the paper to my roof is unacceptable. Delivery of the paper over my side fence into my neighbor's yard is unacceptable. On Friday 10/27, the newspaper was again found behind the trashcans in the corner next to the neighbor's fence. See photo. Those trashcans are 4' tall. The side fence is 6' tall. In order for the papers to land in that corner, they are being thrown over the 4' trashcans. Consistently. On days when I cannot find the paper at 6AM, it is very likely because it was thrown over the adjacent 6' side fence. My front gate is 10' wide. It is a big target. If the carrier continues to throw the papers into that corner, it is likely that he is going to overthrow and the paper will land over the fence in the side neighbor's yard. I do not know how to explain this any better, even with photos attached. It is up to the SDUT delivery manager to take corrective action with the carrier. I see no evidence that any corrective action has been taken, and so the issue will continue
Regards,
*** ***

November 10, 2017SD Revdex.com # *** Thank you for submitting the two photos as these were a clear visual of what you expressed on delivery service. Photos were forwarded to ***, distribution manager, and he addressed it with the delivery contractor.I was not successful reaching you during my follow up call yesterday afternoon but, I am confident that deliveries have been as scheduled and requested, over the gateAgain, we apologize for the frustration you have experienced with our delivery serviceI will place a follow up call by end of next week.Sincerely,*** ***CSSS Team

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery service remains unsatisfactory. On Sunday January, sections of my newspaper were missing. I called the number at about 9AM and requested a replacement paper, and I called again at about 11AM for the same reason. The replacement paper was not delivered until the next day. This is unsat. The replacement paper should be delivered within an hour of my first call. On Friday January, the paper was not delivered by 6AM as promised, and did not arrive until about 6:45. That doesn't do me any good since I depart for work at 6AM. Yet they expect to be paid the full price for subscription regardless of how bad the delivery service is. When I ask for a credit back to my credit card, instead they say that they are going to credit my subscription for a day, yetthey cannot provide an itemized statement which explicitly provides evidence of any kind of credit. This is unsat. You can see for yourself from their response how arrogant they are, no apologies offered whatsoever to a customer of 30+ years for such dismal service, not even for driving over my lawn area, and their delivery service remains unsatisfactory and uncorrected
Regards,
*** ***

We have contacted the Encinitas Advocate and had the resident placed on the Do Not Deliver List

The customer was contacted by *** as they processed the refund and was informed at that time of the refunding process and time frameRefunds take up to 4-weeks to reach customerIn addition we reached out to the customer and received a call back from husband confirming the call between 3rd party and customer

September 12, SD Revdex.com Case #: *** This is in response to your concern submitted to the Revdex.com From reviewing the information that you provided, and after researching this concern, we found the following: Original subscription paid for in January expired
in January 2017. Due to our continuous subscription, paper was delivered up to May 2017. During your call to our Customer Service Center on May 07, 2017, representative closed out the balance of $ During this same call on May 07, you were offered a discounted rate of $for weeks. Our account history does not reflect a payment for restart of May 14, 2017. Therefore, three bills were e-mailed during this time of delivery. On September 12, you spoke to our Escalation Specialist, *** and account was reviewedAt this time, she canceled the pending balance of $and notified Arms Solution to stop the collection process Further, she was able to restart your subscription for 9/17/(Sunday only) at $for weeksNew bill for this promotional rate will be sent to the e-mail address on fileNOTE: Our discounted rates are not permanent rates and will tier at time of renewal You are a valued subscriber and we thank you for the opportunity to review and clarify what transpired Should you have any questions, please do not hesitate to contact Customer Service Center at ***Sincerely, *** *** CSSS Team

We have stopped all deliveries to the customer and wrote off any balance owed. I have spoken with the customer and he has my direct line should he need further assistance

The Union-Tribune is supposed to be delivered to my house by 6AMOver the past week, it has been late on four dates: 9/20, 9/21, 9/27, and 9/I depart for work at 6AM, so if the U-T is not delivered before I depart then it doesn't do me any goodEach day I call and file a complaint, but it does no goodThe service does not improveOn 9/I requested a REFUND to my CREDIT CARD for the first three dates by calling ***Even when I ask for a supervisor, all they want to do is argue with me over my request for a REFUND to my CREDIT CARD for those datesInstead they want to extend my subscription, but I find that unacceptableI want a REFUND to my CREDIT CARD for those datesI'm the customer, and that's what I wantThen they say they are going to shortchange me on the refund, giving me less than what I am paying for those datesMy subscription for weeks costs about $That is about $1/dayWhen I asked for a REFUND for the first three dates, after much argument, they only wanted to refund me a fraction of the $that I feel I am entitled to for those three daysI haven't even bothered to call in for a refund for 9/yetThis is unnecessary harassment of a longstanding (30+ years) customer who pays in full and on time by credit card arrangement.Full refund of $1/day to my credit card for four dates so far, may be more starting 9/based on recent history with themGet the paper delivered on time to avoid further aggravation over this

Dear MsC***, I apologize that we have not been able to resolve your complaint in a timely manner. I have been working with my team and distribution to try and determine why it's taking so long to correct delivery of your newspaper. I was sent a screenshot today of the delivery location, the field says that your address is not clearly marked. I left you a voicemail on your home phone....when you get a chance, please call me so we can sort out how to locate your home and the delivery location. Hoping to speak with you prior to Sunday, January 8, to gather more details and pass them on to your delivery person.Again, I apologize that it's taking so long but I think we can fix this. *** ***

We do not show that we have received a request for cancellation due to moving out of the state. However we have honored the customers reqeust by writing off any balance for deliveries made after move. Unable to reach customer. Left voicemail with return call information and number

May 7, SD Revdex.com Case # *** This is in response to your concern submitted to the Revdex.comIt is our intention to resolve any concern the best possible way in a timely mannerTherefore, I have reached out by phone twice, but have not been successfulUpon reviewing your
previous digital online account, it does not reflect a charge of $130. At this time, I will need a copy of the credit card statement reflecting this charge to further research it with our finance department. Also, you may dispute the charge with your credit card company and they will initiate an investigationShould you have any questions, feel free to contact me directly at the number provided on my voice mails or e-mail sent earlier this morningSincerely, *** *** CSSS Team

April 3, 2017 SD Case # *** Rebuttal Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence. Failure to stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples.Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.Sincerely, *** ***CSSS TeamTell us why here

Our 3rd Party Distributor has contacted Mr.*** and provided his direct number. The distributor has confirmed he will be working closely with the contractors to ensure that the issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Despite repeated complaints, the San Diego Union Tribune keeps littering my driveway with the Local Community Values spam, informing thieves that I'm not at home.Desired Outcome: That the San Diego Union Tribune STOPS littering my driveway with a delivery that I don't want and I cannot stop
Regards,
*** ***

We have confirmed with the distributor for this area that the delivery issues are being addressedThe paper has been delivered on time and is being delivered over the gate as requested. In addition the distributor has spoken with the customer.Thank you