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I choose this company bc customer service said very knowledgeable in writing resumes for financial services and banking. The resume writer was said to ha e been very experienced with resumes in my area. I was hesitant bc no credentials were given or who I’d be working with. I was assured it would be a great quality resume for a mid level executive and boy was I wrong.

My phone number and email were completely wrong. There were so many spelling mistakes it looked like my 8 year old son wrote it. The format was very blend and vanilla something that a novice created.

I was sold something completely different that what was offered.

I got the initial re-write of my resume from Fatima.
She initially misspelled my name. She wasn’t even consistent throughout the document calling me *** in one place and Katherine in another.
She misspelled the name of at least one of my past employers.
She put a comma in front of a prepositional phrase.
She was inconsistent in which tense to use.
She emphasized my experience working in healthcare when I specified that I wanted to focus on engineering and IT.
She seemed to think that my employment as a contract employee was something of which to be ashamed.
Overall, she made my resume sound like English was my second language.
I requested a refund because I cannot use this or any version of this document. I received no response from any of the emails that they had used when they contacted me. Despite my complaint, they sent a copy of the first draft marked "final" to me with no mention of my previous emails.
They did not provide an expert writer and produced a substandard product. I requested a refund and did not receive a response to my request.

Searching for a professional company to polish and update my resume. Seeking quality wording and for my resume to stand out. Upon payment, I received an email questionnaire, which was overwhelming and not what I expected. I began to receive emails for additional services, one $49.00 for a phone consultation... really, for $349 a phone consultation is not included? I decided not to move forward utilizing TopResume so I did not complete the questionnaire nor any communication other than requesting a refund. Once I called and asked for a refund, she stated, final sale no refunds. How can you complete a "Top Resume" with only one hour communication via phone for an additional $49.00 and the rest done by email. Preparing a "Top" resume takes communication for $349.00 I would expect excellent customer service. After speaking with Rhiannon, I was stunned at the lack of customer service.

I signed up for a Resume Writing service but was not able to recieve the resume from Top Resume. I need to be refunded.

I contracted TOPRESUME to rewrite my resume. The resume was guaranteed to be completed within 3 days, as soon as I paid online, it became obvious that was not going to happen. I called to cancel twice and was given excuses and not allowed to cancel. Reading reviews warning of a scam, I called my bank and disputed the charge. Only after that, TOPRESUME tried to email a resume to me and fought the dispute. The bank decided in their favor. I then tried to use the resume they emailed. No results, interviews or even calls resulted from sending that resume.
I then tried to use their second guarantee stating 'If you don’t receive two times more job interviews within 60 days of receiving your final copy, we will rewrite your resume again, free-of-charge.' - I have notified them in writing several times - they now tell me they have closed my account because I tried to dispute the charge with my bank. The charge went through, they have my money, their service did nothing and they are not honoring the guarantee. At this point, I want a full refund.

Still waiting for my resume and its been almost a month!
Save your money and stay even further away from this disgrace of a company!!!!! Never experienced this type of service in my life before

SCAM! STAY AWAY!!! STILL TRYING TO GET MY MONEY BACK!!!!

Purchased TopResume's services to provide a quality cover letter and resume. I rejected both and have demanded a refund. TopResume is failing to provide a refund. I have all e-mail communications showing that the product/services they provided are substandard and I am entitled a refund.

I hired a resumé writing service with this company. I sent them information and my current resumé. I writer was assigned to me, and he did a great job doing a job summary and presenting my two most recent job experiences. He asked me for feedback, I gave him positive feedback, signalizing he could go on with the rest of the resumé, and fix the few typos he had made.
The "final version" I received is exactly like the previous version my writer had sent me, with only two of my job experiences. When he sent me this "final version", I was very sick and could not sit at the computer. Then, I got better and had to immediately travel, and my phone could not open the file. I did not realize I had such a short time to review, which is not their fault, but the point is, I paid for the full resumé, and he did not even send me the draft of the second page of my resumé after my feedback. What he sent for me to review is exactly what he had sent before. He did not even make the changes (typos) I had asked him to. I still feel I have been fooled, that I received only a sample. Therefore, I would like to receive a partial refund.
My order number is order

Hello Revdex.com.

I was looking into Glassdoor seeking a new job, there was an ad which mentioned a free resume review. After the resume review, it showed me how terrible my resume is, and have since been ghosting me with resume advertisements from the company. After consulting with the contact with good faith, I placed an order which includes a cover letter & resume rewrite with a 24-hour guarantee. The total price of it is 249. Everything looks good at first, they assigned the resume to who they said is an expert. I thanked the contact and informed her about the decision. However, after that there were no other replies.

After 24 hours, there was no reply nor update from any parties (the contact, the company, the writer).
The first letter that the contact sent me after 41 hours was trying to upsell me the linkedin rewrite. I told her to deal with my 24-hour rewrite first and she did not reply since.
The next thing I did was contacting the support of the company, yet no response from them as well.
Finally, I tried contacting the writer personally and there was no reply on his part as well.

Its already 48 hours, which was twice the time they guaranteed to finish the work, and what frustrates me is that there has been no reply or feedback from all parties, which is extremely unprofessional.

I purchased the most expensive resume package on the 11/after a advertisement that sounds very promising. For almost two weeks, they are STILL working on finding me a writer, I could not find a login portal on their website! I've provided a very detailed description of my portfolio and I could not believe it took them this long to even start my service. I've tried to contact the customer service, and there's no response after several days. I don't feel comfortable using this business anymore considering I paid the most expensive service and was not treated with any care.

Hi!

I am extremely frustrated with the *** service I have received from your company. I signed up for an executive package and was promised to receive the first draft by Oct ***, 2018. When I did not receive anything from the person responsible, I made three attempts to reach out to your company. I emailed the person, called, and even wrote on the support chat. When no one replied back, I had no option but to contact Affirm. They opened a dispute, and you guys said the following:1
1. The client is responsible for all final sale - Sale happens when you sell something and I receive an actual service, which clearly I never received.
2. You said to Affirm we will offer a 10% discount; it's almost a month now. What the hell will I do with the service now? When I needed it the most, you did not deliver.

What am I supposed to do? Pay for something I never received. You as a company failed to deliver so you guys to take the ownership of your failure. I did not do anything here, I agreed to pay for a service that I never received, so WHY THE HELL SHOULD I BE RESPONSIBLE FOR SOMETHING WHEN YOU FAILED?

Thanks!

I purchased the Executive Priority package from TopResume, phone consultation 48hr rush as well as the posting service on 11/2018. I was assigned a writer and received my resume 48hours later. The Executive package included a top-tier writer. However, I received a resume that was ten times worse than my original resume. The writer did not seem to understand my job function. I spent time filling out their questionnaire, and the main points I wanted addressed were not. Also, my cover letter was 55% plagiarized from another site. I immediately sent an email and called TopResume on 11/*/2018 to file a complaint and ultimately request a refund. The customer service rep assured me that she would send over the request to management for refund approval. Three days passed and I did not hear back so I called again and the representative informed that the previous representative did not submit the request, but she did see the email I had sent as soon as I received the resume. Fast forward to 11//2018 I still had not heard back and called again for an update and was assured I would hear back by the end of business day, but I did not. I finally received an email today denying the request with an offer for either a top-tier resume writer or 50% refund. I do not accept either offer. I had already paid for a top-tier writer and a 50% refund it is not acceptable. F representative did not submit the request, but she did see the email I had sent as soon as I received the resume. Fast forward to 11//2018 I still had not heard back and called again for an update and was assured I would hear back by the end of business day, but I did not. I finally received an email today denying the request with an offer for either a top-tier resume writer or 50% refund. I do not accept either. First, I never had the phone consultation or was my resume ever posted, so the $100 refund for both should be a non-issue. Second, a customer should not have to pay for bad work. I went with TopResume because my husband had a good experience in the past. However, I now do not trust this brand.

I hired TopResume to provide an improved, updated and marketable resume and cover letter for my job search. The end product provided was absolutely horrible. I have over 15 years of experience, the writer only included the last 6 years of employment. My job includes a number of software and other technical skills. The writer completely failed to recognize the type of role I was applying for even though I had provided detailed information in the questionnaire. The cover letter was written so poorly I would not consider using any of it in my job search. I spent $189 for a professional resume and cover letter and was provided with absolute garbage. I feel completely scammed and duped. I did inform TopResume of my issues and they offered to align me with a "new, more tenured writer". I feel I should have had a "tenured" writer from the start. Not only that, I received a final e-mail saying my service had ended and I've received no further communication from TopResume.

Hello

My issue is partly customer service as they just quit responding to my emails after I stated that I was not satisfied with the writing services received. The other issue I have is with the writing service. I sent in my resume ( which was purchased from a competitor of this company, did not perform well and was half the price ). The finished “ upgraded” rewritten, new resume came back to me and was almost identical to the resume that I sent in. I explained this to the writer who gave me “ canned “ answers and questions to help them complete. The questions asked did not reflect my issues or the service purchased. I did answer the questions just to receive an even more poorly written resume. I am not a professional a writing resumes, this is why I purchased the service, if I could pen point what was wrong with the resume, I would write my own. My existing resume was not working and TopResume did nothing to make it look better, but they sure took my money. I contacted customer service to resolve but after I answered the questions they had they Did not answer my emails and I was advised that the revision period was over and the process was complete. I requested a new writer and got no reply to that either. I want a refund as I do not believe they are capable of finishing the job and have rude and upsetting to the point that I feel that my money was taken and wasted.

On 9//18 I purchased the executive resume priority package for $349.
In this packaged included a guarantee for my satisfaction with their resume writing.

On 10//18 I received my first, and ONLY draft. I replied to the person assigned to my project on 10//18 with my feedback. I did not hear back from them until 10/*/18. They explained why they chose the formatting and descriptions. None of which addressed the fact that I was unhappy.

I did not hear back from them again, did not receive an updated resume or anything else until 10//18 when they advised they were still needing feedback. I replied back, again with my feedback, on 10//18. In this email I was extremely explicit;
“I understand that you are trying to get my resume past the "key word" scan. As well, that my CV should be more succinct - which is something I tend to struggle with.

I think my concern is that the formatting and the way that it is written not only appears very visually to be extremely generic, and use verbiage that I frequently see on resumes just for fluff - but it appears to be very "vague" using "cliché" and buzz tracks like track record of securing key clients ---- which, frankly, I don't even understand where THAT came from in my job history? And at what point did I attain sales results?

Honestly, it seems like you kind of just put my work history in to a standardized format and threw in some items that are not actually applicable at all. Bottom line, for OVER $300 - this is VERY much less than expected.”

On 10/*** I received the following email: “Hi ***,

We regret in understanding your writer has missed the mark with the first draft provided.

Please keep in mind this is only the first draft and is not meant to be a reflection of the final document as we do offer a revision period with up to 2 revisions with your writer.

As our process is fully collaborative, we strongly encourage our clients to provide their writer with constructive feedback, as you have, and indicate the issues and major areas of concerns either by track changes via Microsoft word, outlining in the body of an email; or you may discuss your concerns verbally with our Support team.

We are fully confident that with this specific feedback provided to your writer, Fnu, they can better align your documents to your expectations as he is one of our more tenured writers within our Network.

If you have any further questions or concerns please do not hesitate in letting us know.

Best,
Rina
Customer Support”
Notice how it says VERY SPECIFICALLY: “We are fully confident that with this specific feedback provided to your writer, Fnu, they can better align your documents to your expectations as he is one of our more tenured writers within our Network.”

I did not receive any other drafts or communications until 10//18 when your company advised you were closing my project. Claiming you had not heard back from me.

I replied. Very specifically, very directly, and with intentional feedback about the horrid resume I was provided. In what world would I pay $349 for a resume that lists LIES on it????

Then, since that date, I have had to “ARGUE back and forth over this. Literally forwarding emails showing I did reply, that I did give feedback, and that YOUR
COMPANY stated that with the feedback provided they were sure they could meet my expectations.

Not only was this entire process just a horrendous burden on myself as the consumer, but the company is not even providing the services they promised NOR a refund!

I purchased a package that included:
Executive writer - Top 10% of our network.
Formatted for success - Formatting that will get an employer's attention.
Keyword optimised - Your resume will be optimised to pass through Applicant Tracking Systems.
Cover letter - Employers are 40% more likely to read a resume with a cover letter.
60-day interview guarantee.
LinkedIn Makeover - 97% of employers use LinkedIn; we'll rewrite your profile.
48-hour turnaround - Your first draft will be ready in two business days.

The writer I was matched has shown a complete disregard of my requests and has shown little/no expertise in the field I work in.

The turnaround time was not met and I am still receiving old revisions as if they were new.

I am completely frustrated. I have sent emails explaining however, I have received responses that do not address my concerns.

I purchased the Executive Priority Resume Writing Package ($349.00)

I submitted my old resume & work history as requested from Top Resume with my order, but the Cover Letter & Resume created for my order did not align with the information I submitted. I wrote to the writer about my concerns and made some suggestions. The writer returned the revised resume and cover letter drafts with some of my suggested changes reflected in the resume only. My requested amendments were never inputted into the cover letter. In fact, the cover letter did have any revisions at all, after comparing the second cover letter revision to the first.

I was not satisfied with the first or second drafts of the Cover letters and Resumes submitted for my review, and I had to provide all of the revisions myself. This composition took me several hours each day. I have a copy of the what I originally sent, my original resume, and Top Resume's first and second drafts that Top Resume sent back to me. The amount of work I meticulously composed myself to adjust the misalignment took 5 hours on Nov *, and 6 hours today, Nov *. The writer had requested my "last" revisions by marking up the Word document and sending it back to her to finalize, but I had already corrected and completed the resume myself. What is the point of having Top Resume take my finished resume that they could not figure out themselves?

I additionally purchased the 48-Hour Resume Rush Service ($50)
I have an email from Top Resume on Nov at 12:51 am thanking me for completing my questionnaire and that I can expect results within 48 hours. That did not happen until Nov at 9:03 am, which is more than 48 hours.

I purchased a resume writing service through TopResume, and received a very poor quality first draft that did not even sound like it was written by a native English speaker, it was very unprofessional. I sent back my comments and the writer sent me another draft, which was only very slightly better than the first. Overall both were not professional standard at all and had numerous small mistakes. Horribly unprofessional product.

I reached out to resolve, and all they have offered is to pair me with a "more experienced" writer. At first I was willing to consider having a different writer assigned, but I looked up reviews and saw that other people had this same experience, and the more I thought about it the more I realized that if the first writer is any indication, I have no faith in the company's ability to deliver a professional product. I have asked for my Affirm loan to be refunded; I have already paid about $25 and am willing to let that go, but the resume is NOT worth $150 and I wanted the rest refunded. They have refused because the service is "intangible."

Please help me resolve this, I should not have to pay $150 for a resume that I can't use at all.

I purchased the company's Professional Growth resume-writing service and company failed to deliver service as contracted and post-purchase customer service experience was terrible. Upon purchasing service, I was to collaborate with one of company's 'professional' resume writers on two rounds of resume revisions. I only received one resume revision and rewrite that was poorly written, filled with grammatical errors and factual inaccuracies, and demonstrated a total lack of industry knowledge, skills, and competencies for type of position being sought.

When I contacted company to express dissatisfaction with service provided and to cancel service and request a full refund, customer service received was deplorable. Although company customer service representative acknowledged that company failed to deliver resume-rewrite project in committed timeframe and could not provide explanation for lack of resume-writer's lack of communication and follow-up, company refused to issue refund. Consequently, I filed a claim with y bank and credit card company leading up to filing this claim with the Revdex.com to recoup my money.

Following is a detailed transcript and chronology of events that transpired with TopResume:

Sept *** 2018:
• Purchased online “Professional Growth” service from TopResume for discounted $129
• Received email confirmation from TopResume that project assigned to resume writer, Patty B.
• Project was to include 2 sets of revisions from resume writer, Patty B., and to be done by Oct
Sept *** 2018:
• Received initial introductory email from resume writer, Patty B.

Oct 2018:
• TopResume’s terms of service called for first resume rewrite to be delivered in 5 – 7 days
• As eight days had elapsed from purchasing service, sent email to resume writer, Patty B.
• Email inquired as to status of receiving first resume rewrite as draft was now past due
• Ultimately received first resume rewrite at end of eight day from purchasing service

Oct 2018:
• Sent detailed email and redlined version of resume to professional resume writer, Patty B.
• Expressed “disappointment” and “dissatisfaction” with initial draft of resume rewrite
• Resume rewrite had several factual errors, was poorly written, and lacked industry depth
• At estimated project completion date of Oct *, had received only one draft of resume rewrite

Oct *** 2018:
• Grew concerned as did not receive reply from resume writer, Patty B. to Oct 8 detailed email
• Also grew concerned as did not receive a second draft of resume rewrite which was promised
• Called TopResume customer service to cancel service and request full refund of $129 paid
• Request based on TopResume’s failure to deliver service, poor quality of work, lack follow-up
• Requested to and spoke with speak with supposed supervisor by name of, Breanna
• Supervisor, Breanna, reviewed account and various email communications exchanged
• Supervisor, Breanna, stated that TopResume dropped ball by not completing project by Oct 8
• Supervisor, Breanna, could not explain why there was no follow-up from Oct 8 detailed email
• Expressed complete dissatisfaction and requested service be canceled and refund of $129 paid
• Supervisor, Breanna, offered to reassign resume rewrite project to another resume writer
• Supervisor, Breanna, also offered to throw in a free service (cover letter) to compensate me
• Declined supervisor, Breanna’s, offers and insisted on canceling service and getting a refund
• Supervisor, Breanna, stated that company policy called for NO issuance of refunds of any kind
• Stated to supervisor, Breanna, that policy was unacceptable and I would pursue other means (to potentially include filing a claim with my bank and credit card issuer)

Oct 19, , and 23 2018:
• Tried to call TopResume’s *** to confirm cancellation and refund requests of Oct
• Made upwards of 12+ calls that were all immediately routed to automated phone system
• Automated phone system stated “all representatives [are] busy at the time…leave a message”
Oct 24 2018:
• As unsuccessful in reaching a TopResume representative, sent following detailed message (through TopResume’s company website)

I am writing to confirm that my cancellation and refund request for $129 dated Oct *** have been processed. As indicated to a supervisor by the name of Breanna on Oct *** when I contacted your 1-800 phone number, I was extremely dissatisfied with the quality of service received and with the fact that my resume writing project had NOT been completed in a timely manner (by Oct as reflected in your system and reported by Breanna).

As a matter of fact, I only received an initial draft of my resume rewrite from resume writer, Patty B., on Oct which was poorly written, lacked substance, and was riddled with data inaccuracies. It was clearly apparent that not only did your resume writer not due her homework in terms of reviewing detailed information sent to her and that she lacked any relevant industry knowledge, but also, but there was no follow-up communication from your resume writer from this date to present.

Per my request of Oct , I also writing to confirm that cancellation of my resume writing purchase has been processed and to request an immediate and FULL refund of $129. As supervisor Breanna was unable/chose not to process my refund request for $129 on Oct , I also hereby request that said matter be escalated to the appropriate representative within your organization.

You will note that I have already contacted my bank/credit card company to dispute said charge and am prepared to provide highly derogatory reviews and comments on any and all social media and internet sites where TopResume is listed if a FULL refund is not issued immediately and credited to my bank/credit card by close of business Friday, Oct . Feel free to contact me with any questions or should you require further clarification.

Oct *** 2918
• Blocked my phone number/caller ID and tried TopResume’s *** yet again.
• Call went directly through to a representative suggesting my number had been blocked
• Spoke with supervisor, Breanna, and confirmed cancellation request had been processed
• Also inquired as to status of TopResume issuing me a refund for the $129 that was paid
• Supervisor, Breanna, reiterated company policy again that they would NOT issue a refund.
• Requested to speak with supervisor, Breanna’s, boss or someone with refund authority
• Supervisor, Breanna, stated that her supervisor was not available and took a message
• Have not received any return call from anyone at TopResume subsequent to Oct *** call