Talty Chevrolet Buick Cadillac, Inc.

I appreciate the fact that Cox is going to review the tape of January 13th at 3:Arizona timeI will await their review and then maybe they will finally honor their agreement since they not only offered the rate of $but I accepted the rate for the remaining year of my contract on that callNot only have they wasted a good deal of my time but also their staff regarding this issue

This is the response to your complaint regarding three problems you are having with Cox CommunicationsThe first problem you listed was about getting one of your accounts backdated to the date you moved your services to a new addressThe second problem was about connectivity with
your WIFIThe third problem was having invoices that were not merged together On May 30th, 2017, your designated Executive Customer Resolution Specialist, Matthew, contacted you to discuss your concerns. To resolve your first issue, a backdate credit for $was issues on account 2074710-This along with the credit issued on February 13th, make the total backdate credit $The second issue about your WIFI was resolved with troubleshooting with our technical support teamIf you have any further issues with your WIFI, please contact our technical WIFI support team at 888-886-The third issue with the invoices being separated was resolved by combining your invoices so you will now receive a single combined invoice at *** * *** *** *** * Address We sincerely apologize for the error/delay/mistake, etcIf you have any additional questions, please contact us at 866-272-We thank you for your continued patronage and look forward to providing you with exceptional customer experiences for the foreseeable futureTell us why here

We would like to thank the customer for taking the time to file her concerns regarding the Service Agreement on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsDue to the concerns expressed,
we reached out and were able to address them directly with herWe have scheduled the necessary changes and will be making the adjustments agreed upon with the customerIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that she has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouThomas Executive Resolutions Cox Communications

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It is my understanding that Cox should address the complaint through the Revdex.com and not by contacting me directly The response from Cox doesn't address the complaint (that they stopped sending me bills and that they charged fees that result from a price increase of which I wasn't notified), and doesn't respond to my offer for resolution (that they resume mailing me bills and that they reverse the fees; I will pay the price increases). The response by Cox is only that I was not available I didn't have missed calls from unrecognized numbers and there were no voicemail messages I did receive an email from Cox earlier today but I prefer that they address the complaint on the record through the Revdex.com I previously tried to resolve this by phone with Cox and that led to the need to file this case

Dear Ms***, Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your monthly rate for internet. I have reviewed your account and complaint letter and have
determined the following:Our records show that when you initially installed your Starter internet service on September 20, 2013, the monthly rate was $29.99. On September 21, 2013, a monthly modem rental fee in the amount of $was added to your account.On December 1, 2013, Cox initiated a rate change that increased your monthly internet rate from $to $32.99. Cox notified you of this change on your November billing statement.On January 14, 2015, Cox initiated a rate change that increased your monthly internet rate from $to $34.99. Cox notified you of this change on your December billing statement.On January 7, 2016, Cox initiated a rate change that increased your monthly internet rate from $to $37.99. Cox notified you of this change on your December billing statement.In order to remain competitive with our pricing and the quality of our service, we find it necessary to evaluate our rates to support the investments in improving our services and increases in programming and business costs. As outlined above, Cox does provide its customers with advance notice prior to the rate change becoming effective. Please feel free to contact me with any additional questions and/or concerns. Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications###-###-####

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Although we were unable to reach our customer we did review his accountAt this time, we have removed all charges from his California account and there is a zero balance.In order to proceed with reimbursement for damages the customer has been asked to provide supporting documentation photos, and receipts showing the valueOnce this information is submitted to our damage claims department and they are able to speak with the customer and verify the damages, we can address their concerns and provide a successful resolution.Thank you for your time and consideration.Atari HExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #1*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding disputed charges It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed out customers
account. Our investigation found that the charge our customer is disputing is for a reactivation of service dated 5/28/16. Our customer had a past due balance on his account, which was noted on his May 10, statement. His May bill included the following bill message on page one: “To prevent service disruption, the ‘Remaining Previous Balance’ amount shown in red must be paid immediately. If services are interrupted a reactivation fee may apply”The past due amount on our client’s account created the disruption of service on 5/27/16. Our customer made a payment online and then called our Customer Care Center. At the beginning of this call he advised our agent that his service was not working because he had a past due on his account and he just made a payment. He then asked the agent to reset his modem to restore his service, of which our agent was successful at restoring with a modem reboot. We do not have support to credit the $reactivation credit, as this is a valid chargeIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

While the data cap may not affect many of your customers now, it will in the future as the internet content becomes more bandwidth intensive (4K streaming video, etc.)Data caps and charging for additional bandwidth are just a way to price gouge loyal customersHopefully Cox will listen to our complaints and reverse this decision

Revdex.com Case # It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company After reviewing our customer’s concerns, we determined that the information regarding the
equipment was not discussed when the disconnection order was createdWe have removed the charges from her account and will ensure the appropriate feedback is addressed internally with the representatives involved Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I had a very cordial conversation with the Cox representative and he understood my issue and provided a positive solution. During this call, I asked a technical question concerning my internet speed and the rep immediately said that there was a problem and scheduled a tech to come take a look. My only wish is that my first call to Cox would have resolved my issue as pleasantly as it was done today
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
James A***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Damon W.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I don't accept this noteThe person that singed the letter did contact me on July 5th at about 4:30pm and left a message, since I was involved in an appointmentThe message explained what she saidI was to call back at a convenient time and leave a message and phone number and I would be contacted within one business dayI promptly called back the next morning and said that I am available all day and left the informationI did not get a call back that dayI called back the next day and left a message still nothing in returnI did that againSo three times in daysI don't feel like a am a valued customer as the email does explain. I don't want the phone service right now, as I have already spent the money for another year service with the current company, which I wanted to leaveI would like all the charges from the phone that I incurred credieted to my account, since I did not use the service for the number that was assigned to me I also have equipment charges on my account for some apparent reason, since I don't have the equipment in my possession since I returned it

Revdex.com Case #*** We were able to make contact with the account holder and want to thank you for bringing this to our attention.We would like to thank the Revdex.com for their time and consideration Jaimi / Executive ResolutionsOffice of the General ManagerCox Communications, Southwest
RegionTell us why here

September 7, Revdex.com complaint # *** *** We were sorry to hear that the customer experienced confusion with her monthly rate as well as her billingDue to the concerns that she brought to the attention of your office, we contacted the customer directly to discuss her account.
We spoke with our client and followed up with her to explain her monthly rate. The customer has our direct number to call us directly with questions related to this matter. We hope this information has been helpful to your office***/ Cox Communications Executive Offices/ Arizona

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationWe have attempted to contact our customer on two separate occasions to no avail. Even though we were not
able to speak to our customer, we want to address the concerns brought to the attention of your office. We had his original bundle reinstated on his account as of 3/29/16, this makes his monthly rate $with the upgraded internet speed. If the customer chooses to go back to the Preferred level of internet he can reach out to our Customer Care agents at *** to assist him with making this changeIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11869247, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always
our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer.
*** ** Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We sincerely regret to hear that the previous issues had returnedWe have since worked with our IT department and with the customer directly to facilitate a resolution. On 8/25/15, we confirmed with the customer that their services have been corrected. We are confident that we have successfully addressed our customer's concerns resolved the issueShould the customer have any issues with the Cox Online Backup service moving forward, they are more than welcome to contact us directly for any further assistance. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their Internet servicesIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to
provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region