Talty Chevrolet Buick Cadillac, Inc.

Thank you, I will wait to hear from the dispute department

Tell us We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to
address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their required drop work. It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our client’s
account. We found that our customer required drop work to be completed and they had a temporary feeder line in it’s place. We contacted our Field Leaders to have the drop work expedited. During this process we found that a permit from the city was required due to where the line is located. Our Field Leaders have also identified plant issues that are affecting our customer. Please know that our Maintenance Team is working diligently to resolve the plant issues that have been affecting our customer. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We were sorry to hear of the frustration that the customer experienced regarding the balance listed on a former Cox Communications accountIt is never our intention to cause frustration to any of our clientsUpon receipt of this complaint, we reached out directly and spoke to the subscriber today
to discuss their frustration and to work towards a resolutionFollowing this discussion, we have engaged our Receivables Management Department to research this situation further and we will continue to remain in contact with our customer until a resolution is reached. Once again, we would like to apologize for the frustration that the customer has experiencedFor future questions or concerns, he can always contact our Customer Care Center at 623-594-Thank You.TiaExecutive Resolutions/ Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have addressed the customers concerns and
have provided a successful resolution. The account will reflect the correction within hours and we appreciate their patience. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We want to thank Mr*** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr*** and the new business owner. Cox was able to resolve the matter by obtaining authorization from the new owner to charge back her account for the disputed
payment amount and crediting Mr*** residential account. We believe Mr*** is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.Tell us why here

We would like to thank the Revdex.com for the
opportunity to assist a valuable customerIt is certainly not our
intention to cause any frustration We have contacted the
client directly to address his concerns in detail and he has our
contact information if he would like to discuss this
further. It is always our goal to provide our customers with exemplary
customer serviceWe appreciate the opportunity that the Revdex.com has given to us to
address and assist our customerExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # ***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolutionFeedback
will also be forwarded to the appropriate leadership within our organization regarding our customer's experience.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their billingIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns. We reviewed the calls between our customer
and agents on the date he put his services on a seasonal hold. After reviewing the calls, we cannot support our customer’s claims that he was told he would receive the same pricing he had before going on our seasonal program. We have advised our customer that he has the best pricing available for the services he is subscribed to. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their internet service issues. It is certainly not our intention to cause any frustrationWe have attempted to contact the customer directly on 11/and 11/to no avail. Once
contact is made we will be happy to assist our customer in reaching a successful resolution to their service concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** (***) Or *** ***
I was informed that the letter to Revdex.com would be details of the phone conversation we hadIt was agreed Cox Communications would repay 1/of the charges that were paid from January to currentAnd the current charge of $would be completely credited

We appreciate our customer taking the time to voice their additional concerns regarding their Cox HomeLife contractAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we completely understand our customer’s frustration, we must once again reiterate that the contract our customer signed on 4/18/clearly outlined the month duration for the Cox HomeLife service agreementRegretfully, since the contract our customer signed clearly outlined this information and we have no account notations or documentation to support our customer’s claim of being advised of a month duration, we are unable to alter the contract terms or waive any early termination fees associated with breaking this contractWith this in mind, our company does consider this matter closed and further contact with other personnel or officers of Cox Communications will not change the outcome of our findingsWe appreciate our customer’s patience and understanding and genuinely hope to continue a positive relationship with them moving forwardIf they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank youGeorge Executive Escalations Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com #***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We are working directly with the customer to provide a resolution.We appreciate the opportunity that the Revdex.com has given to
us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their internet equipment and its compatibility. Please let me begin with an apology for any inconvenience they experienced. We certainly did not want to cause them any frustrationsUpon receipt of
this complaint, we reached out and spoke with our customerWe confirmed the customer’s personal equipment was outdated and advised we’d been sending notifications since regarding thisThe customer confirmed they had received the notifications, but requested that we replace their equipment for free which we declined as it is not a rental device, but a personally owned modemIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouMelissa Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to voice their additional concerns regarding their Cox servicesUpon receipt of this rebuttal, we were able to call and speak with the account holder Andrew regarding the concerns with their servicesDuring this call, we offered to schedule a service repair appointment to investigate any remaining concerns they may be having with their servicesWhile our customer declined at this time, they did take our contact information and advised our company they would contact us when they were ready to schedule the appointmentLastly, regarding our customer’s concern with account credit, we are able to confirm a service credit of $was applied to the account on 1/25/and is outlined in the 2/02/billing statementAt this time, no further account adjustments would be due Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank Mr*** for taking the time to file their concerns regarding the calls they received from Cox Communications. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause any frustrations.Regarding the concerns
presented in this complaint regarding the calls they received, we did attempt to reach them at the telephone number they provided to us *** on three occasions to address these issues but we were unsuccessfulWe have left voicemail messages on each attempt with our contact informationShould Mr*** contact us we will be happy to address their concerns Although we were unable to speak with Mr*** directly, upon receipt of this complaint we did make contact with our Collections Department regarding his concernsAfter researching the issue, our Collections Department has removed the telephone number in question from our dialer and has advised us that call mistaken collections calls to this number will now ceaseIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

We would like to thank the customer for taking the time to file her concerns regarding her recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon receipt of
this complaint we were able to locate the call in question from 5/6/and review the call directlyWe would like to assure our customer that we take their feedback regarding this call very seriously and have submitted their feedback to the supervisor of the agent in question for coachingAdditionally, we were able to confirm that once our customer opted to escalate to a supervisor on 5/6/that their disconnection of service was scheduled as requestedWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank YouGeorge Executive Resolutions Cox Communications