Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding her service. Please let me begin with an apology for any inconvenience she has experiencedWe certainly do not want to cause any frustrationsUpon receipt of this complaint we see that we
are currently working with this customer regarding the concerns brought to our attention We are confident that we will reach an amicable resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouExecutive Escalations Cox Communications

Revdex.com Case # ***
We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration
We have contacted the customer directly to address their concerns and provide a successful resolutionFeedback
will also be forwarded to the appropriate leadership regarding our customer's experience
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced
We appreciate the opportunity that the Revdex.com has given to us to assist our customer
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

I have also returned your call twice and advised I don't get off work until 5pm

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** E.Executive Resolutions Office of the General Manager Cox Communications, *** ***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Shulanda V Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case# *** We appreciate the customer’s honesty and transparency regarding their frustrationPlease know our Premier Internet Service, which currently offers download speeds up to Mbps as of 2016, has had several speed increases over the past several yearsWhen the download speeds for Premier Internet increased from Mbps to Mbps in January 2013, a DOCSIS Cable Modem has been required to support the increased speedsAlthough, Cox subscribers with a DOCSIS Cable Modem can still subscribe to Premier Internet if they choose for other product features specific to this package, consistent download speeds over Mbps were not guaranteed due to the limitations of the DOCSIS technologyRegretfully our system is limited to an month period so we cannot provide the documentation he has requested but as previously mentioned; Cox customers were notified on their statements about the increaseWe also provided in-browser alert notifications to our customers as well While we certainly recognize our customer’s frustration, we feel that the appropriate amount of compensation has been provided to him and that we have done all that we can do to assist regarding his concerns Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billingCox offers a variety of High Speed Internet plans to meet the needs of its customersThese plans offer speeds ranging from 5mbps
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of terabyte (1TB)Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle.As Internet usage is currently doubling every years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customersCox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing periodCox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of billing cycles when billing begins in your marketFor more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage.While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your marketHowever, we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan)We trust that these tools will help you manage and understand residential broadband usageWe hope this information alleviates your expressed concernsIf you have any additional questions, please feel free to contact Cox at (888) 269-

We would like to thank the customer
for taking the time to file their concerns regarding their internet service.
Please let me begin with an apology for any inconvenience they
experienced. We certainly do not want to cause our customers any
frustrations.Regarding the
customer’s
concerns with their internet, we did attempt to reach them at the telephone
number they provided to us to address these issues but we were unsuccessfulWe
have left voicemail messages for the customer with our contact information
Should the customer contact us we will be happy to address their concerns with
their internet serviceIt is always our goal to provide our
customers with exemplary customer service. As a customer service oriented
company, we know that our success largely depends on our customers’ perception
of our employees, as well as our company. Once again, we would like to
apologize for the frustration that the customer has experiencedThank youExecutive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Randy G***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. We have called the number provided, sent an email with our contact information as well as a letter to their home address on file. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and considerationSharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

January 13,
Revdex.com complaint # ***-
*** ***
We were sorry to hear of the billing confusion that the
customer experienced with our company.
Due to these concerns, we have made direct contact with the client and
given her our contact
information
We are working directly with our Accounting and Collections
Team to see if we can resolve the concerns that the customer brought to the
attention of your office. We will
continue to work directly with the subscriber and keep her informed on the
investigation request that we filed
As always, we appreciate the opportunity that the Revdex.com has
given us. Thank you
Catherine/Office of the General Manager/ Cox Communications
Executive Offices/ Arizona

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding a refund on their late mother’s account It is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns brought to the
attention of your office. We are actively working with our customer and we are confident that we will provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11147215, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to share their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly on Aug 1st, 2nd and 3rd to address their concerns and provide a successful resolution,
however, we have been unsuccessful in reaching them. We have successfully completed the service order to upgrade the internet service and have verified optimal signals from the equipment. This service visit was completed at no charge for the customer It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the billing for their Cox Communications account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon
receipt of this complaint, our department conducted a research of our customer’s account to gain a better understanding of their concernsReview of the account indicated that due to a missing package discount of $per month, our customer’s account was billing higher than originally intendedDuring a conversation, our customer had with our Customer Care Center on 10/11/to reapply to discount to the account, and apply an adjustment of $for the discount not being adequately applied for the previous two monthsAdditionally, although we recognize our customer’s frustration, review of the account in question found no indication that our customer had been quoted a price of roughly $per month for a bundle of cable and Internet services, which was also explained to our customer during their call on 10/11/ Regretfully, our company is unable to provide our customer with a monthly rate of roughly $for their cable and Internet service bundle as they have requestedLastly, we will also ensure our customer’s feedback regarding their experience with our Customer Care Center is addressed with the appropriate company leadership immediatelyAt this time, our company does consider this matter to be closed It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their experience with our company. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Upon receipt of this
complaint, our company has conducted a research of our customer’s account to gain a better understanding of their concernsFollowing this research, we are able to confirm that our customer has spoken at length with numerous members of Cox Communications leadership regarding their concerns with their experience, account billing, and request for service adjustmentsAt this juncture, our customer has had their billing explained to them in full by telephone, e-mail, and via a written letter in addition to receiving extensive credits to the accountPlease know, Cox Communications has gone above and beyond credit adjustment protocol in an effort to best assist our customerWhile we recognize that this decision may be frustrating, further contact with other personnel or officers of Cox Communications will not change the outcome of our findingsCox Communications does consider this matter to be closed.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. Executive EscalationsCox Communications

Revdex.com Case # ***We regret to hear our previous interaction did not sufficiently address our customer's concernsPlease know we are currently working with our IT Department regarding the information displayed on our customer's online profileWe will provide an update to our customer directly once it has been addressed internally.Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Identity theft packet was completed in this issue was resolved once, and Cox Communications has chosen to reopen a settled matterI am not going to fill out and identity theft packet every couple of years because Cox Communications changes who they use to collect their debts