Talty Chevrolet Buick Cadillac, Inc.

We would like to thank Mr*** for taking the time to file their concerns regarding the calls they received from Cox Communications. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause any frustrations.Regarding the concerns
presented in this complaint regarding the calls they received, we did attempt to reach them at the telephone number they provided to us *** on three occasions to address these issues but we were unsuccessfulWe have left voicemail messages on each attempt with our contact informationShould Mr*** contact us we will be happy to address their concerns Although we were unable to speak with Mr*** directly, upon receipt of this complaint we did make contact with our Collections Department regarding his concernsAfter researching the issue, our Collections Department has removed the telephone number in question from our dialer and has advised us that call mistaken collections calls to this number will now ceaseIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
cox never addressed the fact that we made different way to pay our bill I called mine in and my sister used online and I still don't see how cox can assume that or imply that because they don't require account numbers that someone made a payment for me
Regard they have implied several time that
We used her credit and takes no responsibility for the error and the length of time it took to fix the problem
*** *** This has been going on since june and they kept my services because according to there records I was up to date there usual practice is to disconnect service when you don't pay which they didn't I find that puzzling so As a business yourPractice should not changed do I have been with this company for ove r yr and had been disconnected from them when I couldn't pay yet I wasn't for month and the reason is because they kept thinking my account was paid and it was there crossing of information private information I am going to contact the FCC for breach of privacy act

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionWe have submitted information to have the credit inquiry removed It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerAtari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their internet equipment and its compatibility. Please let me begin with an apology for any inconvenience they experienced. We certainly did not want to cause them any frustrationsUpon receipt of
this complaint, we reached out and spoke with our customerWe confirmed the customer’s personal equipment was outdated and advised we’d been sending notifications since regarding thisThe customer confirmed they had received the notifications, but requested that we replace their equipment for free which we declined as it is not a rental device, but a personally owned modemIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouMelissa Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file her concerns regarding her Internet service issues. Please let me begin with an apology for any inconvenience she has experiencedWe certainly do not want to cause any frustrations. Upon receipt of this complaint we
attempted to contact our customer on May 26th, June 1st, June 3rd, June 6, June and on June 8th. After receiving a return call, we were able to speak to our customer on June 10th to discuss her concerns. During our conversation with our customer, we attempted to schedule a service visit which our customer opted to decline followed by advising us she was considering options for another provider. Our customer also advised us when the last technician visited her home on May 19, she was informed Cox was providing the appropriate signal and speed to her equipment. While we truly wish to address our customer’s concerns further, without the ability to schedule a new repair appointment we will not be able to investigate her service issue concerns. We welcome our customer to contact our 24/Technical Support Department at ###-###-#### at her convenience should she wish to schedule an appointment. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thanks. *** E.Executive Resolution SpecialistSWR Executive Escalations

We would like to thank the customer for taking the time to voice their additional concerns regarding their Cox servicesUpon receipt of this rebuttal, we were able to call and speak with the account holder Andrew regarding the concerns with their servicesDuring this call, we offered to schedule a service repair appointment to investigate any remaining concerns they may be having with their servicesWhile our customer declined at this time, they did take our contact information and advised our company they would contact us when they were ready to schedule the appointmentLastly, regarding our customer’s concern with account credit, we are able to confirm a service credit of $was applied to the account on 1/25/and is outlined in the 2/02/billing statementAt this time, no further account adjustments would be due Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank MrB*** for bringing his concerns to our attention through his filing with the Revdex.comWe’d like to start with an apology for the frustrations the customer outlined and our assurance that it was not our intention to cause this frustrationAt this time, we’ve attempted to
reach MrB*** twice at the contact number he provided with no answerWe’ve left two voice mails that have not been answeredIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You*** Executive Resolutions Cox Communications

Per our Field Leadership; the customer had planted flowers and plants in the utility easement around Cox equipment and a power transformerThe water from her irrigation system was running into our vault and watered out the tap and connectors causing service issues for her and a neighborThe Construction Supervisor made contact with our customer directly regarding her concerns explained the work that had been done and also advised no digging on their property was performed as existing pipe in the vault was usedIt has also been explained that the paint marks, which fade over time, were placed by blue stake as it is required by law any time digging is or may be required
Thank you for your time and consideration
Jesse W
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region

This company is full of you know what, this is NOT the first time I have had trouble with this entityThey are greedy and abusiveI have been with them since The only reason I held on is because my son has Asperger's and is highly intelligent he needed the servicesIf you'll notice THE ONLY SERVICE I have left with them is internetI got rid of the other services BECAUSE of the abuse and greedinessDon't be fooled by their premise of being understanding the other half of my grey hair is BECAUSE of themThank you anyway Revdex.comThey talk a great game but in the end it's all ***

We appreciate our customer taking the time to voice their additional concerns regarding their account billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsWhile we recognize our customer’s frustration with their recent experience with their account billing and Cox Security Suite, we must reiterate that our company has already spoken at length with them regarding these concerns, in addition to providing similar explanations via written responses to formal complaints from other sourcesAlthough we understand our customer’s concerns, we have already explained the reason for the increase in their monthly rate in full detailAdditionally, a Cox technician visited our customer’s home and confirmed in person that the computer being used did not meet the minimum requirements for the Cox Security SuiteWhile we recognize that this decision may be upsetting, further contact with other personnel or officers of Cox Communications will not change the outcome of our findingsWe appreciate our customer’s patience and understanding and genuinely hope to continue a positive relationship with them moving forwardIf they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank youGeorge Executive Escalations Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint,
we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment chargesAfter review of the account, we do see that our customer was billed $for a Cox owned modem that we installed in December of Although all indications appear that this Cox owned equipment was not returned to us, as a one time courtesy we have marked this equipment as lost in our inventory which will cause the disputed equipment charges to be removed within 1-business daysWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

Revdex.com Case # We sincerely regret the inconvenience that our customer has experienced with our company Upon reviewing our customer’s complaint, we partnered with our Field Leadership to ensure a successful resolution was providedCox Field Leadership worked directly with the
customer regarding the installation and appropriate adjustments with their accountWe followed up and spoke with the customer directly and she confirmed that her concerns were addressed Once again, we would like to apologize for the frustration that the customer has experiencedTheir feedback will be forwarded to the appropriate leadership regarding their experience We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the billing for her Cox accountPlease let me begin with an apology for any inconvenience she experiencedWe certainly do not want to cause her any frustrations.Upon receipt of this complaint we have reviewed
our customer’s account to gain a better understanding of our customer’s concernsFollowing our research, we found that they have spoken at length with our Customer Care Center on both 8/21/and 8/22/regarding the recent increase experienced in the monthly billing, the concern with the rental fee for their cable receiver, and their automatic paymentsReview of the account notes indicate that during these recent calls to our company our customer was notified that the increase was the result of a promotional discount which expired on 7/07/in addition to being advised that the rental fee for our customer’s cable receiver is billing correctlyAdditionally, we are able to confirm that our customer’s Cox EasyPay enrollment has been canceled per their request, in addition to the account being reverted to paper billing statementsWhile we understand our customer’s frustration, we are confident that our company has made a genuine effort to assist our customer and thoroughly explain the recent changes in their billingIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank You*** Executive Escalations Cox Communications

Since my original complaint, Cox has screwed up the scheduled installation for 7/saying they had the wrong dateI waited home for an installation on 7/that the installer never came to my house, and my installation for 7/was cancelled without notification for a second time for a line needing to be dropped despite the fact that it was done 7/For those counting at home that's appointments Cox has screwed up on in the past days

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # ***It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company.We have attempted to contact our customer directly at the e-mail address and telephone number providedOnce we
are able to verify the account, we will be more than happy to address their concerns.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
T was told that Cox Communications has a policy NOT to refund beyond days even though the service that was provided (TV) was NEVER requested, approved nor used by me or my household. Cox will not accommodate my request to credit or refund for the timeline I overpaid on my account because they have a policy they strictly adhere to. I told *** the repto provide proof that I requested or approved this service and records will show I never usedI told him this was an unethical practice and decision. He will not mediate nor budge.
Regards,
*** ***

We are sorry to hear our business customer was negatively impacted by the issues with their e-mail servicesDue to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the complaint Thank you for your
time and consideration Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns; however, we were unable to provide an agreed upon resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing and experience with our Customer Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any
frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billing Although we were unsuccessful in speaking to our customer directly, we have researched their account to gain a better understanding of their concernsWhile we are unable to provide the $pricing they mentioned as it is contingent on the Cox Home Life service, we were able to have the month $promotional pricing added to the account and backdated to the original installation date in October of Our customer’s existing balance for this month has been updated to $and the adjustments will be reflected on the next monthly billing statementThis promotional discount will remain on the account until 10/08/Although we did not speak with our customer directly, we are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you*** Executive Resolutions Cox Communications