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Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly to address their concernsWe are confident we will be able to provide a successful resolution Thank you for your time
and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case# *** We appreciate the customer’s honesty and transparency regarding their frustrationWe want to assure them we respect their feedback regarding the offers advertised onlinePlease know we have spoken to the customer in detail regarding their concerns and explained that shoppers are advised to enter their address to filter and display which offers are available to their area and/or existing account While the customer does not meet the requirements for the offer in question, we have done all that we can do to assist our customer regarding their concerns and with providing options for their account Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

April 18, *** *** * *** * ***
We were sorry to hear of the difficulty and confusion that the customer was experiencing regarding his billing issue. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the
details. At this moment we have processed a credit for the customer to cover the early termination and installation fees he had incurred. The customer was happy with the resolution. The client has our contact information so he can call us directly if necessaryAs always, we thank the Revdex.com for the opportunity to assist our customerLuis/Cox Communications Executive Offices/ Arizona Tell us why here

We appreciate our customer taking the time to file their additional concernsAs a customer service oriented company we welcome the opportunity to resolve our customer’s concernsAlthough the issue regarding our customer’s account billing has since been corrected by our Customer Care Center, we do understand their frustration regarding the process to reach this resolutionWith this in mind, due to our customer’s tenure with our company and excellent payment history we have applied a courtesy adjustment of $to the accountWhile we recognize this adjustment does not erase the frustration they experienced, we do hope it shows our customer that we are willing to make a genuine effort to reach an amicable resolutionOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Ken S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox Communications made one attempt to contact me via phone on Monday, but I missed the callDespite numerous attempts to call back at the number provided and emailing them back, they have not returned my correspondenceThe number they provided goes straight to voicemail, and I have left messages, but have received no return callsI am very dissatisfied with their "attempts to assist " thus far, as our internet still is not working and they have done nothing to address our concerns
Regards,
*** ***

I was on the phone with Cox representatives for hours on the given day (5-31-2017). I had spoken to the regular salesperson-her bose-then his bose. I then was connected to the person who attempts to solve conflicts. She didn't want to hear anymore. Everything was just to redundant. She want to speed the process but continue to want to assume that the reason for the delay was my address. Which was validated in April and in May on the 19, 2017. What I found out was; that they had to decided to stop the transmission of the check that was dued on 5-27-and issue another check. This was make the wait an additional 4-weeks. They continue to claim because of the address. If the address was not validated; how would you have know it was wrong and receive the correct address? It is because I had validated the information. The question has never been whether they owed me. The problem was that they didn't want to refund my. Also, prior to the information, from Cox, being sent to Revdex.com. I received a phone call from the Accountant at Cox. She said, that she review the complaint and didn't see where Cox owe me money. I told her that I was to receive my money and she said that I was not to receive the refund. I was not going to continue the discussion with her and I hung up. They question is: did you ever send a check? Because the Accountant would have to release it and she said that she have been working for the company for many years. She did not see Cox sending me a check. This complaint needs to be solve in a legal matter

Revdex.com Case # ***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We apologize that our customer had to go through such lengths to get this issue addressed. Upon receipt of the attached files we have credited the account balance and our former customer now has a zero balance. We thank our customer for bringing their concerns to our attention, and for working with us through their concerns Thanks for choosing Cox Communications Executive Escalations SE

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address his concerns in regards to his monthly rate. After
speaking to him we were able to assist him with his monthly rate and feel that the outcome was successful. As for his concerns on our rate changes, we advised him that rate changes will be posted on his statement days before the increase goes into effect It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her additional concerns regarding her account billing. We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we do see that we assisted our customer with her pricing concerns in April of this
year and responded to her original Revdex.com complaint (Complaint ID ***) on April 8, In our response, we included the verbiage below advising the discount we applied and the monthly rate for our customer’s services: “While we were unsuccessful in reaching our customer to discuss their account, we were able to locate a $promotional discount for month which will lower their rate to $per monthPlease keep in mind, since our customer is not under contract, should there be a future rate adjustment this $pricing may riseHowever, since a rate adjustment was just effective in January we have no plans of a future adjustment in the near future.” Review of our customer’s account indicate they are being billed the same rate of $per month that we mentioned in our April 8, responseWe would like to advise our customer that their April 23, billing statement balance was $due to the prorated credit they received when we applied the promotion and this $is not their monthly rateWith this in mind, no further adjustments or discounts can be justified at this timeOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

Hello,We are currently working with Mr *** to get a resolution for the claims he brought to usWe're researching the checks that have been sent off for previous resolved claims as well as the last claim that Mr*** is wanting further researchedI've reached out to our team
and will reach out to *** when ready. Thank you,Matthew G***Customer Resolution Specialist*** *** *** ***
*** ***
*** | www.coxbusiness.com CONFIDENTIAL NOTICE: The information transmitted is intended for the person or entity to which it is addressed and may contain confidential materialAny review, transmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited

We would like to thank the customer for taking the time to file her concerns regarding recent fees billed to her Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon review of the account, we
do see that our customer spoke with our Customer Care Center on 10/10/who did opt to waive the self-installation fee of $that was billedAdditionally, as a courtesy we have processed an account credit of $to waive the fee associated with the recent telephone number change that was processed for our customer’s accountThis most recent adjustment will be reflected on their next monthly billing statementWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 19, - Revdex.com complaint #*** We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We
certainly do not want to cause him any frustrationsUpon receipt of this complaint we completed a review of the account to gain a better understanding of our customer’s concernsReview of the account found that our customer is responsible for the balance due on the accountMultiple conversations on 12/16/16, 1/10/and 1/19/between Cox communications representatives and the customer show a genuine effort to explain the balance owed and a breakdown of the charges on the account to our customerWhile we understand our customer may be frustrated with the high balance owed on the account, we do show that the charges are valid and will need to be paid to avoid further late fees and a possible disconnection of serviceWe also went above and beyond as an attempt to better the experience and issued, as a onetime courtesy, credits for a couple late fees and a reconnection feeWe also would like to thank our customer for their honest feedback regarding their previous discussions with our Customer Care CenterWe would like to assure our customer that their feedback is taken very seriously and will be addressed with the appropriate leadershipIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouTia Executive Resolutions Cox Communications

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

You called me once during business hours(days ago), left a voice mail and provided me with a phone # that goes straight to voice mailI rec'd a call back days later ( yesterday ), called back and again of course had to leave a voice mailI have not rec'd a call back yetThis case is NOT closedPlease call me before 8AM, between 12-1PM, or anytime after 4PM

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

I will return their call this week, though I have no idea what there is to discussI have already switched services and requested (here) that they terminate my service and refund my paymentsI have no idea what is to be gained by another confrontationIf there were anything more they were willing to do, why haven't they done it yet?

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provided a successful resolutionIt is always our goal to
provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region