Talty Chevrolet Buick Cadillac, Inc.

Revdex.com Case # *** We apologize for any frustration caused from our previous responseWe reached out and spoke to our customer directly on 7/5/to assure him the credit had been appliedPer their request, we have mailed him a copy of this statement for their recordsWe also confirmed that the equipment and associated charges have been removed from their accountShould the customer have any additional questions or concerns, they are more than welcome to contact us directly We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have made another attempt to reach out to our customer to further discuss/address their concern, as was not able to provide an agreed upon resolution. We have been forward in all correspondence with our customer, and have expressed deepest apologies for their troubleWe have openly acknowledge their concerns due to cox error, have review all possible resolutions through extensive review, and offered the best possible solutionsThis includes our customer request to have previous interactions reviewed through call reviewOur customer is aware of their options, and we are openly available to assist at any time should they change their position It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolveWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Michael Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Cox records should confirm I spoke with a Customer Service Specialist/Teclmical Specialist at the *** * *** location about my issues with the services for a period of time I have voiced concerns over the years, and obviously I did not have a technician to my home for over a year becausethere was nothing that could be doneI kept voicing concerns for years and none of my concerns were answeredI havebeen a long time customer of Cox Communications and thissituation is not fair to me as a loyal customerTo date, I havenot received a voice-mail from the Executive Service team

On January 25, 2017, Cox received the duplicate complaint that the customer filed with *** County Consumer Affairs as it pertains to his billing disputeSince then, a member of Cox’s Executive Resolution team spoke with the customer Since the customer did not speak with Cox’s Technical Support Department or have a Field Technician out to his home, we cannot confirm his perceived speed issuesWe note the last time a Field Technician was at his house was on August 11, We further note the last time the customer spoke with our Technical Support Department was on August 18, when he requested to reset his voicemail pin The Resolution Specialist applied a courtesy $credit to his account and is unable to credit his account furtherSince the agents at the local Cox store are not technical experts, we ask that he contact Cox’s hour Technical Support Department at *** if he has speed issues in the future In the event the customer has any additional questions about this matter, the Executive Resolution Specialist can be contacted at the telephone number provided to him Sincerely, Cox’s Executive Resolution Team

Hello,We are currently working with Mr *** to get a resolution for the claims he brought to usWe're researching the checks that have been sent off for previous resolved claims as well as the last claim that Mr*** is wanting further researchedI've reached out to our team
and will reach out to *** when ready. Thank you,Matthew G***Customer Resolution Specialist*** *** *** ***
*** ***
*** | www.coxbusiness.com CONFIDENTIAL NOTICE: The information transmitted is intended for the person or entity to which it is addressed and may contain confidential materialAny review, transmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited

We would like to thank the customer for taking the time to file her concerns regarding recent fees billed to her Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrationsUpon review of the account, we
do see that our customer spoke with our Customer Care Center on 10/10/who did opt to waive the self-installation fee of $that was billedAdditionally, as a courtesy we have processed an account credit of $to waive the fee associated with the recent telephone number change that was processed for our customer’s accountThis most recent adjustment will be reflected on their next monthly billing statementWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox Communications made one attempt to contact me via phone on Monday, but I missed the callDespite numerous attempts to call back at the number provided and emailing them back, they have not returned my correspondenceThe number they provided goes straight to voicemail, and I have left messages, but have received no return callsI am very dissatisfied with their "attempts to assist " thus far, as our internet still is not working and they have done nothing to address our concerns
Regards,
*** ***

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address his concerns in regards to his monthly rate. After
speaking to him we were able to assist him with his monthly rate and feel that the outcome was successful. As for his concerns on our rate changes, we advised him that rate changes will be posted on his statement days before the increase goes into effect It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I was on the phone with Cox representatives for hours on the given day (5-31-2017). I had spoken to the regular salesperson-her bose-then his bose. I then was connected to the person who attempts to solve conflicts. She didn't want to hear anymore. Everything was just to redundant. She want to speed the process but continue to want to assume that the reason for the delay was my address. Which was validated in April and in May on the 19, 2017. What I found out was; that they had to decided to stop the transmission of the check that was dued on 5-27-and issue another check. This was make the wait an additional 4-weeks. They continue to claim because of the address. If the address was not validated; how would you have know it was wrong and receive the correct address? It is because I had validated the information. The question has never been whether they owed me. The problem was that they didn't want to refund my. Also, prior to the information, from Cox, being sent to Revdex.com. I received a phone call from the Accountant at Cox. She said, that she review the complaint and didn't see where Cox owe me money. I told her that I was to receive my money and she said that I was not to receive the refund. I was not going to continue the discussion with her and I hung up. They question is: did you ever send a check? Because the Accountant would have to release it and she said that she have been working for the company for many years. She did not see Cox sending me a check. This complaint needs to be solve in a legal matter

We would like to thank the customer for taking the time to file her additional concerns regarding her account billing. We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we do see that we assisted our customer with her pricing concerns in April of this
year and responded to her original Revdex.com complaint (Complaint ID ***) on April 8, In our response, we included the verbiage below advising the discount we applied and the monthly rate for our customer’s services: “While we were unsuccessful in reaching our customer to discuss their account, we were able to locate a $promotional discount for month which will lower their rate to $per monthPlease keep in mind, since our customer is not under contract, should there be a future rate adjustment this $pricing may riseHowever, since a rate adjustment was just effective in January we have no plans of a future adjustment in the near future.” Review of our customer’s account indicate they are being billed the same rate of $per month that we mentioned in our April 8, responseWe would like to advise our customer that their April 23, billing statement balance was $due to the prorated credit they received when we applied the promotion and this $is not their monthly rateWith this in mind, no further adjustments or discounts can be justified at this timeOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Ken S***

We apologize that our customer had to go through such lengths to get this issue addressed. Upon receipt of the attached files we have credited the account balance and our former customer now has a zero balance. We thank our customer for bringing their concerns to our attention, and for working with us through their concerns Thanks for choosing Cox Communications Executive Escalations SE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # ***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

This was in absolutely no way an attempt to resolve my concernThey never tried to reach out and instead sent a likely templated response to the situationAgain, I would like to have a conversation with someone at COX regarding what we need to do in order to change thisDo you need signatures? I'm happy to compare a count of signatures of that "2%" to the actual premier and ultimate customersIn response to the second slap in the face I have received from this company, I have already registered wearethetwopercent.com

We would like to thank the customer for taking the time to file his concerns regarding the rebate card promised when signing up for services. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsUpon receipt
of this complaint, we reached out and spoke with the customerAt that time, we were able to confirm the rebate in question was valid and the customer did qualifyWe have mailed the card and it can be expected within 7-daysIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The reason I do not accept this offering is because this company is still not addressing the real issue is that I wanted to change my services because I am not happy with the service The bill is too high and I called to get it changed the $will be paid but it is based on the issue that when someone calls to get their services changed they dont do their jobs I also feel that the concern is being overlooked because the issue is that this is not why I reported this issue the true concern is that due to the failure of their agents doing their jobs my bill is high I wanted no cable and have called prior about the extra box on my account not being used I also was not provided a credit for a broken cord underground at my address *** * *** *** *** *** *** ***. The company also does not included I called to report tech issues and almost cancelled based on the slow speeds I pay $per month and get no real channels my internet speed has stopped and slowed and when I called to cancel my service I get told I have a discount but the email that is being presented as a reply is off topicI apologize but if this is not the problem is that if I would have been able to cancel TV my bill would not be this high I have paid alot of money and my service is not that good I pay more for cable then my friends and neighbors rude service when I call in and I dont appreciate this response has done nothing for me and I am tired of the hidden fees I get from this company has a monopoly were they can change higher amounts and treat their customers badly this only proves the company will not look into the issue the entire emails talks about one day I have called the cancellation department 12xs in the last year Please do your due diligence

Dear Ms*** Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox account. It appears that the complaint may have already been submitted prior to our
discussion on January 18, 2016.Per our discussion, Cox has disconnected your account effective December 5, 2015. All charges (minus the on demand movies) have been credited. You have agreed to pay the remaining balance of $which is due by February 18, 2016. In order to avoid further collection activity, please submit payment by this date.Again, we apologize for any frustration we have caused you. I am available for any additional questions and/or concerns you may have regarding your former account. My office hours are 8:30am to 5:00pm.Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications, California***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to
address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here