Talty Chevrolet Buick Cadillac, Inc.

January 19, - Revdex.com complaint #*** We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We
certainly do not want to cause him any frustrationsUpon receipt of this complaint we completed a review of the account to gain a better understanding of our customer’s concernsReview of the account found that our customer is responsible for the balance due on the accountMultiple conversations on 12/16/16, 1/10/and 1/19/between Cox communications representatives and the customer show a genuine effort to explain the balance owed and a breakdown of the charges on the account to our customerWhile we understand our customer may be frustrated with the high balance owed on the account, we do show that the charges are valid and will need to be paid to avoid further late fees and a possible disconnection of serviceWe also went above and beyond as an attempt to better the experience and issued, as a onetime courtesy, credits for a couple late fees and a reconnection feeWe also would like to thank our customer for their honest feedback regarding their previous discussions with our Customer Care CenterWe would like to assure our customer that their feedback is taken very seriously and will be addressed with the appropriate leadershipIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouTia Executive Resolutions Cox Communications

You called me once during business hours(days ago), left a voice mail and provided me with a phone # that goes straight to voice mailI rec'd a call back days later ( yesterday ), called back and again of course had to leave a voice mailI have not rec'd a call back yetThis case is NOT closedPlease call me before 8AM, between 12-1PM, or anytime after 4PM

We would like to thank the customer for taking the time to file her concerns regarding their account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations
Upon receipt of this complaint we were able
to make contact with our customer on 12/28/to address their concernsDuring our conversation, we assured our customer that the recording of her conversation with the agent in question would be reviewed for coaching purposedAdditionally, as a one-time courtesy we have waived the disputed charge for the recent repair visitWe are confident the issues have now been resolved
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
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George
Executive Resolutions
Cox Communications

Revdex.com Case #*** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 10/21/to address their concerns and provide a successful resolution
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolution. As an additional courtesy, a credit of $was applied on July 5, 2017. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provided a successful resolutionIt is always our goal to
provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

December 23, 2016, Revdex.com complaint # *** ***
We were sorry to hear the customer was not satisfied with our initial resolution regarding his bill. We have contacted the customer directly to discuss the details due to a separate escalation we received At this moment our position remains and we are unable to justify the credits requested by the customer. We have made what we consider a fair offer as a courtesy for his troubleThe client has our contact information should he wish to contact us directly to discuss the issue further As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Doris V***

We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any
frustrationsUpon receipt of this complaint we were able to confirm that after working closely with our Customer Care Center that our customer’s account has been corrected back to the original promotional rate they agreed to of $In addition, we do see the appropriate adjustments have been applied to ensure the June billing statement was corrected to the appropriate monthly rate as wellAdditionally, we would like to genuinely apologize for the difficulty they experienced when attempting to resolve this issue with our Customer Care Center and would like to assure our customer that their feedback will be addressed with the appropriate leadershipIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file his concerns regarding his Cox HomeLife service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrationsUpon receipt of this complaint we do see
that our customer has made multiple attempts to request a $adjustment from our Customer Care Center for a fee they were billed for a alarm that cause a police visit to the homeRegretfully, due to no indication of a Cox issue causing this alarm, the credit thus far has been deniedHowever, due to our customer’s excellent payment history and tenure with our company we have opted to apply a $adjustment to the account as a gesture of goodwill to resolve this issueWe genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customerIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I will return their call this week, though I have no idea what there is to discussI have already switched services and requested (here) that they terminate my service and refund my paymentsI have no idea what is to be gained by another confrontationIf there were anything more they were willing to do, why haven't they done it yet?

Revdex.com #*** We are sorry to hear of the service issues our customer brought to the attention of your office. We sincerely regret the inconvenience that he experienced with our companyUpon receipt of his complaint we were able to see he had a service call scheduled on 2/2/Because we
were not able to directly speak with our customer before his service call, we forwarded his concerns to our field for review. We were able to make direct contact with our customer on 2/3/16, at which time we were able to go over the concerns he had. After speaking to our client we feel we have successfully addressed the concerns he brought to the attention of your officeThank you for your time and consideration. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We’d like to thank the Revdex.com for letting us know that the customer was not satisfied with the prior responseAt this time, we have verified with our Field Maintenance Teams that there are no service issues remaining that would affect the customer’s services up to the pedestal that feeds his homeThe customer has also refused to allow any other technicians inside his homeDue to the customer’s refusal to allow us into the home to fix any remaining issues, at this time we consider the matter closedIf the customer should have any further concerns, he can contact our Customer Care Center at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***, Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your monthly rate for internet. I have reviewed your account and complaint letter and have
determined the following:Our records show that when you initially installed your Starter internet service on September 20, 2013, the monthly rate was $29.99. On September 21, 2013, a monthly modem rental fee in the amount of $was added to your account.On December 1, 2013, Cox initiated a rate change that increased your monthly internet rate from $to $32.99. Cox notified you of this change on your November billing statement.On January 14, 2015, Cox initiated a rate change that increased your monthly internet rate from $to $34.99. Cox notified you of this change on your December billing statement.On January 7, 2016, Cox initiated a rate change that increased your monthly internet rate from $to $37.99. Cox notified you of this change on your December billing statement.In order to remain competitive with our pricing and the quality of our service, we find it necessary to evaluate our rates to support the investments in improving our services and increases in programming and business costs. As outlined above, Cox does provide its customers with advance notice prior to the rate change becoming effective. Please feel free to contact me with any additional questions and/or concerns. Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications###-###-####

Revdex.com Case # It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company After reviewing our customer’s concerns, we determined that the information regarding the
equipment was not discussed when the disconnection order was createdWe have removed the charges from her account and will ensure the appropriate feedback is addressed internally with the representatives involved Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***