Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any
frustrationsUpon receipt of this complaint we were able to confirm that after working closely with our Customer Care Center that our customer’s account has been corrected back to the original promotional rate they agreed to of $In addition, we do see the appropriate adjustments have been applied to ensure the June billing statement was corrected to the appropriate monthly rate as wellAdditionally, we would like to genuinely apologize for the difficulty they experienced when attempting to resolve this issue with our Customer Care Center and would like to assure our customer that their feedback will be addressed with the appropriate leadershipIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouGeorge Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolution. As an additional courtesy, a credit of $was applied on July 5, 2017. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding his Cox HomeLife service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrationsUpon receipt of this complaint we do see
that our customer has made multiple attempts to request a $adjustment from our Customer Care Center for a fee they were billed for a alarm that cause a police visit to the homeRegretfully, due to no indication of a Cox issue causing this alarm, the credit thus far has been deniedHowever, due to our customer’s excellent payment history and tenure with our company we have opted to apply a $adjustment to the account as a gesture of goodwill to resolve this issueWe genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customerIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

We’d like to thank the Revdex.com for letting us know that the customer was not satisfied with the prior responseAt this time, we have verified with our Field Maintenance Teams that there are no service issues remaining that would affect the customer’s services up to the pedestal that feeds his homeThe customer has also refused to allow any other technicians inside his homeDue to the customer’s refusal to allow us into the home to fix any remaining issues, at this time we consider the matter closedIf the customer should have any further concerns, he can contact our Customer Care Center at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox account. It appears that the complaint may have already been submitted prior to our
discussion on January 18, 2016.Per our discussion, Cox has disconnected your account effective December 5, 2015. All charges (minus the on demand movies) have been credited. You have agreed to pay the remaining balance of $which is due by February 18, 2016. In order to avoid further collection activity, please submit payment by this date.Again, we apologize for any frustration we have caused you. I am available for any additional questions and/or concerns you may have regarding your former account. My office hours are 8:30am to 5:00pm.Respectfully, Sylvia LD***Executive Office of the Regional ManagerCox Communications, California***

We would like to thank the customer for taking the time to file her concerns regarding their account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations
Upon receipt of this complaint we were able
to make contact with our customer on 12/28/to address their concernsDuring our conversation, we assured our customer that the recording of her conversation with the agent in question would be reviewed for coaching purposedAdditionally, as a one-time courtesy we have waived the disputed charge for the recent repair visitWe are confident the issues have now been resolved
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
*** ***
George
Executive Resolutions
Cox Communications

We would like to thank the customer for taking the time to file his concerns regarding the rebate card promised when signing up for services. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsUpon receipt
of this complaint, we reached out and spoke with the customerAt that time, we were able to confirm the rebate in question was valid and the customer did qualifyWe have mailed the card and it can be expected within 7-daysIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

December 23, 2016, Revdex.com complaint # *** ***
We were sorry to hear the customer was not satisfied with our initial resolution regarding his bill. We have contacted the customer directly to discuss the details due to a separate escalation we received At this moment our position remains and we are unable to justify the credits requested by the customer. We have made what we consider a fair offer as a courtesy for his troubleThe client has our contact information should he wish to contact us directly to discuss the issue further As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to
address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here

Revdex.com #*** We are sorry to hear of the service issues our customer brought to the attention of your office. We sincerely regret the inconvenience that he experienced with our companyUpon receipt of his complaint we were able to see he had a service call scheduled on 2/2/Because we
were not able to directly speak with our customer before his service call, we forwarded his concerns to our field for review. We were able to make direct contact with our customer on 2/3/16, at which time we were able to go over the concerns he had. After speaking to our client we feel we have successfully addressed the concerns he brought to the attention of your officeThank you for your time and consideration. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

The reason I do not accept this offering is because this company is still not addressing the real issue is that I wanted to change my services because I am not happy with the service The bill is too high and I called to get it changed the $will be paid but it is based on the issue that when someone calls to get their services changed they dont do their jobs I also feel that the concern is being overlooked because the issue is that this is not why I reported this issue the true concern is that due to the failure of their agents doing their jobs my bill is high I wanted no cable and have called prior about the extra box on my account not being used I also was not provided a credit for a broken cord underground at my address *** * *** *** *** *** *** ***. The company also does not included I called to report tech issues and almost cancelled based on the slow speeds I pay $per month and get no real channels my internet speed has stopped and slowed and when I called to cancel my service I get told I have a discount but the email that is being presented as a reply is off topicI apologize but if this is not the problem is that if I would have been able to cancel TV my bill would not be this high I have paid alot of money and my service is not that good I pay more for cable then my friends and neighbors rude service when I call in and I dont appreciate this response has done nothing for me and I am tired of the hidden fees I get from this company has a monopoly were they can change higher amounts and treat their customers badly this only proves the company will not look into the issue the entire emails talks about one day I have called the cancellation department 12xs in the last year Please do your due diligence

Revdex.com Case #*** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 10/21/to address their concerns and provide a successful resolution
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

This was in absolutely no way an attempt to resolve my concernThey never tried to reach out and instead sent a likely templated response to the situationAgain, I would like to have a conversation with someone at COX regarding what we need to do in order to change thisDo you need signatures? I'm happy to compare a count of signatures of that "2%" to the actual premier and ultimate customersIn response to the second slap in the face I have received from this company, I have already registered wearethetwopercent.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Doris V***

When the VerTek crew trenched across the water system pipes and electrical connection between the water system controller and the valve box, they made no attempt to test their work or repair their damage They had options:Manually turn on the valves inside the valve box located in the front yard and test for leaks from their work The valve box is in plain sight nearby where they laid the new cable I spoke with the landscaper today and he confirmed that when he manually turned on the valves at June end, water gushed out from the broken pipes Therefore, I know VerTek did NOT test their work Please let me know if you need a statement from the landscaperBoth electrical wiring and sched pipes were deeply cut in the same area close to where the Cable box was installed on the house - the Vertek crew must have been aware of the damage.The VerTek crew covered the damage without testing, fixing or reporting the damage to anyone This demonstrates either incompetence or indifference on VerTek's part It is not the responsibility of the homeowner to discover their damage.My costs to correct damage to the water system and specimen palms are fully documented with photos of the damaged pipes, damaged electrical connection and dead palms as well as my receipts for the water system repair and receipts for the specimen palms purchased and installed in November VerTek has no valid reason to reject my claim or any part of it I expect Cox to manage their vendor and do the right thing.Attachments: Costs to correct VerTek's damage

We would like to thank the customer for taking the time to file his concerns regarding his request for Cox service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations
Upon receipt of this complaint, we made
contact with our customer and assured him we would do everything possible to correct the system issues preventing us from setting up an installation of service for his homeAfter working closely with our Applications Support Department, we were able to correct the issue with the account on 11/13/Once this was completed we spoke with our customer on 11/13/and scheduled the installation for 11/17/in addition to agreeing on appropriate compensation for his frustrationWe are also working closely with our Field Services Department to try and facilitate a sooner appointment for our customerWe are confident the issues at hand have now been resolved
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
Thank You
***Executive ResolutionsCox Communications

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding equipment chargesIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we have thoroughly reviewed the account.
Upon completion of our investigation we found that the customer had purchased a modem previous to the inception of her account. On 7/15/we swapped out the modem as part of a warranty exchange due to her modem not working properly. As a result of closing her account she was inadvertently charged for the modem. The equipment has since been updated to reflect being purchased and the charges will be removed from her account by 3/31/16. Please know that further collection calls will cease upon this update It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region