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Revdex.com Case # ***It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly to address their concernsWe are confident we will be able to
provide a successful resolution.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the equipment charges for their Cox accountPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we do see that our customer has been working with our
Customer Care Center directly in an attempt to locate the two missing cable receivers attached to this accountAlthough our records indicate that our Equipment Research Department was unable to find this equipment in either the retail store or our warehouse, due to our customer’s long tenure with our company we have decided to remove the cable receivers in question as a one-time courtesyWith this in mind, the unreturned equipment charges associated with the two missing receivers will be removed from the account within 1-daysWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

September 22, 2015 Revdex.com complaint # *** ** *** We were sorry to hear that the customer did not receive his *** gift card. When we spoke to the customer on August 31, 2015, we advised him that our vendor confirmed that he should receive the card within the next
days. We also advised the subscriber that he should let us know if he did not receive the gift card within the day time frame The client did not get back to us or let us know that he didn’t receive the card. Now that we are aware that the customer has not received the gift card, we contacted our Marketing Team for assistance and requested the *** card be expedited to the client as soon as possible. We will contact the subscriber to let him know the date he will receive the card. We hope this information has been helpful to the Revdex.com. We realize the frustration that the customer has experienced over this matter. We would like to point out that the *** gift card promotion has been utilized off and on for several years with our company, and hundreds of people have qualified for and received the card in the mail without incident. We apologize that this particular customer did not experience a smooth and seamless promotion. As always, we appreciate the opportunity to assist. ***/Office of the General Manager/Cox Communications Executive Offices/ Arizona

The statement by Cox is a lieI was never notified that the rate I was charged was a temporary rateWhere is the proof I agreed to this? This is a deceptive and unfair business practice and I am being slammed with a rate I never agreed to

We would like to thank the customer for taking the time to file their concerns regarding their experience with our Customer Care Center and recent service visit to their home. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause
our customer any frustrationsUpon receipt of this complaint we were able to speak directly with our customer on 2/6/to address their concerns regarding their previous experiences with our companyAdditionally, we were able to come to an agreement on the rescheduling of the requested outlet installation at no additional installation feeWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have provided a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Dani G.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns
with their account, we were able to make contact with them directly on 10/18/During this conversation, we explained that review of our customer’s account show that they were provided an Ubee brand modem/router combination device from Cox inventory when their services were initially installed on 9/12/Review of the account billing statements have found this is not a piece of equipment that was ever purchased by our customer, which resulted in the monthly rental fee of $plus tax that has been billed to the customer’s accountThis monthly rental fee is also outlined on each billing statement sent to our customer for their account While we understand our customer’s concerns, we must be transparent in stating that the modem in question is owned by Cox Communications and the rental charges that have been billed for the rental use of this equipment are validAfter our conversation with our customer to explain this information, we are confident the issue has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you*** Executive Resolutions Cox Communications

We’d like to apologize that the customer had to follow up to get additional clarification regarding our prior responseIt is never our intention to cause further frustrationWe reached out and were able to speak with the customer June On the call, we explained the different tiers of internet service in question and confirmed that there would be no change in pricing to place him on the correct packageFurther, we were able to discuss and collect feedback regarding the prior interactions that led to this complaintAgain we’d like to apologize for the customer’s need to reach back out to us regarding his original complaint

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Danielle HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint,
our Executive Escalations Department has reviewed the account to gain a better understanding of our customer’s concernsReview of our customer’s account has found that when our customer brought this concern to our attention in January of 2017, that our Customer Care Center did in fact waive the returned payment fee, and late fee, in addition to applying a courtesy credit for the overdraft fee charged by our customer’s bankThese adjustments are outlined in our customer’s February 6, billing statement With this in mind, we are confident the issue at hand has already been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11616192, and find that it is accurateThanks you for being the means in which I was able to fix this problem
Regards,
*** ***

We would like to thank the customer for taking the time to file his concerns regarding the incorrect equipment charges on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsUpon receipt of this
complaint we researched and did confirm the customer was given the equipment for free several years ago, however it was listed in our system incorrectly which generated a chargeIt has been corrected and the customer is satisfied with the resolutionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank YouThomas Executive Resolutions Cox Communications

No resolution has been achievedI am not sure if anyone came to fix the problem outsideI still have charges ($75) in my account becuase out of technician said the problem was related with my set upone technician called to stop by at the moment he was close byit does not work that waywe have busy lives as you dothey need to make an appointment the same way I request oneMy issue has not changed at allI believe Cox is not able to deliver the service I am paying for

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our company. We have attempted to contact the customer by telephone and e-mail on 10/and 10/12. Once we are able to verify the account, we can address the concerns and provide a
successful resolution. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

I wanted to touch base with you as this rebuttal is now the third time this customer has disputed our findingsI worked with her directly on 6/from a Corporate Care complaints, and again on 6/to readdress the concernsMs*** is asking for us to provide multiple years of credit for her cable services which she insists she never orderedHowever, I spoke with her in great detail regarding her account on 6/and reinforced my findings on 6/For the security of our customer’s account I cannot go into direct account specifics, but her and I went over the date it was ordered, calls regarding the service, and a distinct lack of calls at any point over the disputed timeframe where the customer made an attempt to disconnect the service prior to this dispute. I made it clear that we absolutely understand her concerns, but the fact remains that every days we provide her with a monthly billing statement outlining exactly what she is being billed for and we encourage our customers to review their bill each month and contact us if there is a billing concernMs*** did admit to me that while she looks at the total balance owed each month, she does not review her detailed monthly billing statementThis was also echoed in her original Revdex.com complaint as wellShe also advised me, “I realize I do not have a leg to stand on” in this dispute but insists we credit her for multiple years of cable service which we have no account evidence to support her requestDespite the lack of evidence to support her request for credit, I had no issues offering to provide two months of credit for the cable service which she gladly accepted when I spoke with her on 6/Unfortunately, it appears she will continue to dispute this until she is provided with the years of credit she is requesting. At this time we feel we have been incredibly fair to our customer and feel that this rebuttal does not have grounds for a continued disputeAny assistance with helping us move forward with this is appreciated Thanks. *** ***Executive Resolution SpecialistSWR Executive Escalations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Heather S***

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company. We have contacted the customer directly to address their concerns and provide a successful
resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

*** * *** *** *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jodi ***

As usual Cox has replied with a big LIE!!! My Credit Union Manager has supplied that proof directly by email to their Supervisor. See Janemail to Melissa B*** from Sally E***, Deer Valley Credit Union. I am unable to attach that email here but it has already been supplied. Cox has also been given her name and all contact information prior to Janand told to contact her for proof. Neither time would they recognize the proof provided. *** and ***