Talty Chevrolet Buick Cadillac, Inc.

February 27, 2017---Revdex.com complaint # *** *** We are sorry for the confusion that the customer is experiencing on her former accountOur office did leave a detailed message for the client on February 14, 2017, at 841am. We understand that due to the time zone difference, it does make talking on the phone more difficult. Due to the concerns that she brought to your office, we reached the customer by phone, and sent her a detailed email with account and billing information. We advised her that after review by our Receivables Management Team, the debt has been found to be validAs always, thank you for the opportunity to assist a customerCatherine/Cox Communications Executive Offices/ Arizona

LARRY called us on 5/stating our check had been sent on 4/however when confronted with the fact that the check was dated 5/2, LARRY had no explanation than our account indicated the check wassuppose to mail on the 28th(A new date)He said the checks are sent from a vendor -- so as a customer I wasn't even important enough to make a call AND find out when the check ACTUALLY mailed--despicable that COX agents at their highest level continue to be so unethical when dealing with customers

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number
provided on 8/25/and 8/29/Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I am responding to the complaint concerning *** *** *** *** *, with reviewing our files concerning this property, yes the tenant did reside there for school terms of 2014/& 2015/ The carpet was replaced in the apartment August 19, 2013, by *** *** ***, so with this
being said the carpet was one year old when these tenants took possession of the propertyIt had been cleaned before these tenants moved in With reviewing the file we did not locate the "Move in Condition Report" that we give each and every tenant when they move into one of our properties, they have days to return this sheet to us The carpet for August 2016, was replaced on the landing (burn/black marks) the hallway upstairs (bleach stains) and bedrooms upstairs (bleach stains & blue paint stains) we could not correct these issues with having the carpets cleaned We did have the remaining carpet in the house cleaned As far as the doors in question, these were not nail holes or just every day living issues, these doors had holes in them, where someone had kicked or punched We do not feel that the items that the tenants were charged for was wear and tear.The tenants could have made an appointment to have one of the agents from Gilbert Real Estate do a move out walk though after they had moved their belongings out, so that all of this could have been discussed, but no one did

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding the unreturned equipment charges It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly investigated
our customer’s claims. Upon completion of our investigation we were able to confirm that we sent the customer a new modem on 3/5/15. The new modem was sent with a return label for our customer to send back the other equipment. Even though our records do not indicate the other modem was returned, as a courtesy, and to remain in good faith with our longstanding customer, we have removed the equipment charges from his account. Additionally, we removed the charge from his current pending payment to reflect the balance due accordinglyIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I received the call and the supervisor came in and fixed the problemThank You
Regards,
M*** P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations
Regarding the customer’s concerns
with their account billing, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, in an effort to reach a resolution we have applied an adjustment to the account for the disputed installation feesWe would like to assured our customer their feedback regarding this situation will be addressed with our leadership teamIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Here are the pictures that were sent to Cox communications claims department. I do not accept their response and will hold them liable for the damages their installer created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since this issue has been closed with Revdex.com, Cox has now billed me for the tech's time to resolve the issue that they needed to fix on their end for the service to run properly.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will not be satisfactory to me. I never made any arrangements with this company because I didn't receive a billThis company is very unprofessional and I refuse to do any more business with themI have had trouble with them for the past months and for the money that I have spent with this company it is not worth itI failed exams because of this company service and all they had to offer me was credit to my accountI spent well over for my Nursing classes and close to 1,on my cox bill in monthsThis company is a total rip-offI don't want to settle with themI am locked in a contract with them and I just want them off my credit report and I am done doing business with them
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding the installation of her internet services. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations.Upon receipt of this
complaint, we reached out to our Field Supervisors for the customer’s area to verify they had the correct address for installationOur records show that her services were successfully installed 11/8/It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
Thank You.ThomasExecutive ResolutionsCox Communications

First, we’d like to thank our customer for reaching out and filing his concerns regarding the pedestal outside that needed maintenance as well as his concerns regarding the service call chargeI’d like to start first with an apology for any inconveniences he has experiencedIt was not our intent
to cause any frustrationWhen we received this request, we reached out to our Field Services teams to see what step of the process we were on in regards to the maintenance that needed to be completedThe same day, we had a tech out who repaired the service problem and would be working to replace the coverSimultaneously, we attempted to reach out to the customerAt this point however, after two attempts to make contact, we were unable to reach the customerWe have left our contact information if there are any additional questions or concernsWe’d like to thank our customer for reaching out to provide this honest feedbackAs a customer service oriented company, we know that our success largely depends on our customer’s perception of our companyOnce again, we would like to apologize for the frustration he has experiencedIf he has any additional questions or concerns, our Customer Care Center can be reached at ###-###-####Thank youThomas Executive Resolutions Cox Communications

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our company We have contacted our customer directly and assured them their concerns have been forwarded to our Field Leadership for further investigationCox Field Services will be
reaching out to our customer directly but we will follow up once the claim has been closed Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

It is sad that I did not even receive a phone call from Cox regarding this complaintI have never in my life seen a business that cares so little about their long time customersI expect a phone call to discuss the options that you speak of and I expect the call to come from the executive offices and not from a customer service repMy phone number is ***I will await your call before paying my bill and disconnecting my service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jeffrey S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jeffery A***

We’re sorry to hear that the customer did not accept our prior responsePlease know that it is never our intention to cause frustration with our customersWe have listened to the phone call in question a second time to verify its contentsThere was no “locked in” rate of $quotedThat was the balance of the current bill after a onetime credit was applied to the accountFurther, the monthly rate for the services with the promotional discount was explained as being, and currently is $If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouThomas Executive Resolutions Cox Communications