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Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number
provided on 8/25/and 8/29/Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding the installation of her internet services. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations.Upon receipt of this
complaint, we reached out to our Field Supervisors for the customer’s area to verify they had the correct address for installationOur records show that her services were successfully installed 11/8/It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
Thank You.ThomasExecutive ResolutionsCox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I received the call and the supervisor came in and fixed the problemThank You
Regards,
M*** P***

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations
Regarding the customer’s concerns
with their account billing, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, in an effort to reach a resolution we have applied an adjustment to the account for the disputed installation feesWe would like to assured our customer their feedback regarding this situation will be addressed with our leadership teamIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since this issue has been closed with Revdex.com, Cox has now billed me for the tech's time to resolve the issue that they needed to fix on their end for the service to run properly.Regards,
*** ***

Here are the pictures that were sent to Cox communications claims department. I do not accept their response and will hold them liable for the damages their installer created

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding the unreturned equipment charges It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly investigated
our customer’s claims. Upon completion of our investigation we were able to confirm that we sent the customer a new modem on 3/5/15. The new modem was sent with a return label for our customer to send back the other equipment. Even though our records do not indicate the other modem was returned, as a courtesy, and to remain in good faith with our longstanding customer, we have removed the equipment charges from his account. Additionally, we removed the charge from his current pending payment to reflect the balance due accordinglyIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their service installation and experience with our Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any
frustrations
Regarding our customer’s concerns with their service installation, we were able to make contact with them on 12/10/and confirmed the installation in question was completed successfully this morningDue to the inconvenience, we have also credited the installation charges and set up a callback for Monday just to ensure all services are still working properlyWe are confident the issues at hand have now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will not be satisfactory to me. I never made any arrangements with this company because I didn't receive a billThis company is very unprofessional and I refuse to do any more business with themI have had trouble with them for the past months and for the money that I have spent with this company it is not worth itI failed exams because of this company service and all they had to offer me was credit to my accountI spent well over for my Nursing classes and close to 1,on my cox bill in monthsThis company is a total rip-offI don't want to settle with themI am locked in a contract with them and I just want them off my credit report and I am done doing business with them
Regards,
*** ***

LARRY called us on 5/stating our check had been sent on 4/however when confronted with the fact that the check was dated 5/2, LARRY had no explanation than our account indicated the check wassuppose to mail on the 28th(A new date)He said the checks are sent from a vendor -- so as a customer I wasn't even important enough to make a call AND find out when the check ACTUALLY mailed--despicable that COX agents at their highest level continue to be so unethical when dealing with customers

October 31, 2016---Revdex.com rebuttal *** ***--# *** As we stated in our first response to your office, we contacted our Credit and Collections Team to notify them of the credit score error committed on the client’s account. Our Collections Team advised us that on October 19, 2016, a request was sent to Equifax to have the hard credit score hit removed from the client’s account. On October 25, 2016, our Collections Team noted the client’s account once again that our company sent the request on October 19, 2016,and we are waiting for the confirmation from Equifax that the hard hit has been adjusted. Should the customer have any questions in the interim, he was given our direct contact information so he can call us to discuss. We hope this information has been helpful to your office, as well as the customer. Thank youCatherine/ Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 27, 2017---Revdex.com complaint # *** *** We are sorry for the confusion that the customer is experiencing on her former accountOur office did leave a detailed message for the client on February 14, 2017, at 841am. We understand that due to the time zone difference, it does make talking on the phone more difficult. Due to the concerns that she brought to your office, we reached the customer by phone, and sent her a detailed email with account and billing information. We advised her that after review by our Receivables Management Team, the debt has been found to be validAs always, thank you for the opportunity to assist a customerCatherine/Cox Communications Executive Offices/ Arizona

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our company We have contacted our customer directly and assured them their concerns have been forwarded to our Field Leadership for further investigationCox Field Services will be
reaching out to our customer directly but we will follow up once the claim has been closed Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the equipment charges for their Cox accountPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we do see that our customer has been working with our
Customer Care Center directly in an attempt to locate the two missing cable receivers attached to this accountAlthough our records indicate that our Equipment Research Department was unable to find this equipment in either the retail store or our warehouse, due to our customer’s long tenure with our company we have decided to remove the cable receivers in question as a one-time courtesyWith this in mind, the unreturned equipment charges associated with the two missing receivers will be removed from the account within 1-daysWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

September 22, 2015 Revdex.com complaint # *** ** *** We were sorry to hear that the customer did not receive his *** gift card. When we spoke to the customer on August 31, 2015, we advised him that our vendor confirmed that he should receive the card within the next
days. We also advised the subscriber that he should let us know if he did not receive the gift card within the day time frame The client did not get back to us or let us know that he didn’t receive the card. Now that we are aware that the customer has not received the gift card, we contacted our Marketing Team for assistance and requested the *** card be expedited to the client as soon as possible. We will contact the subscriber to let him know the date he will receive the card. We hope this information has been helpful to the Revdex.com. We realize the frustration that the customer has experienced over this matter. We would like to point out that the *** gift card promotion has been utilized off and on for several years with our company, and hundreds of people have qualified for and received the card in the mail without incident. We apologize that this particular customer did not experience a smooth and seamless promotion. As always, we appreciate the opportunity to assist. ***/Office of the General Manager/Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jeffery A***

First, we’d like to thank our customer for reaching out and filing his concerns regarding the pedestal outside that needed maintenance as well as his concerns regarding the service call chargeI’d like to start first with an apology for any inconveniences he has experiencedIt was not our intent
to cause any frustrationWhen we received this request, we reached out to our Field Services teams to see what step of the process we were on in regards to the maintenance that needed to be completedThe same day, we had a tech out who repaired the service problem and would be working to replace the coverSimultaneously, we attempted to reach out to the customerAt this point however, after two attempts to make contact, we were unable to reach the customerWe have left our contact information if there are any additional questions or concernsWe’d like to thank our customer for reaching out to provide this honest feedbackAs a customer service oriented company, we know that our success largely depends on our customer’s perception of our companyOnce again, we would like to apologize for the frustration he has experiencedIf he has any additional questions or concerns, our Customer Care Center can be reached at ###-###-####Thank youThomas Executive Resolutions Cox Communications

It is sad that I did not even receive a phone call from Cox regarding this complaintI have never in my life seen a business that cares so little about their long time customersI expect a phone call to discuss the options that you speak of and I expect the call to come from the executive offices and not from a customer service repMy phone number is ***I will await your call before paying my bill and disconnecting my service