We would like to thank the customer for taking the time to file their concerns regarding their Cox account and services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns we were able to work with them directly to ensure the issues with the missing equipment were resolved and remark found on their credit was removedAdditionally, we were able to dispatch a technician to their home to address the outstanding issues with their Internet connectionFollowing our conversation with our customer on 8/31/we are confident the issues have been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge SExecutive Resolutions Cox Communications
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaintI would like an explanation of what I receive!! My bill is $for years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vagueMy bill does not reflect any changes yet Regards, [redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their billingIt is certainly not our intent to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
September 13, 2017---Revdex.com complaint # [redacted] We were sorry to hear of the confusion that the customer experienced with her billing and automatic payment Due to the complaint filed with your office, we made direct contact with the client We were able to discuss and resolve her billing issues, and the late fee was removed from her accountWe are also offering our assistance to the customer with her level of service We will ensure the customer subscribes to the level of service that is best for her It has been a pleasure assisting her! Thank youCatherine/ Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account Upon completion of our investigation, we found that our customer was put on a two year campaign that included a month Service Agreement The promotion he is on included a $step up for months 13- This campaign was added on a previous account and transferred with him when he relocatedWhile we cannot support his claim citing he was not informed of the step up, we were able to add an additional promotion to his account that will discount his billing an additional $off per month for months Because the step up started on 5/1/16, we have added and backdated this additional promotion to reflect the date of the change Once again, we would like to apologize for the frustration that the customer has experiencedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we made two attempts to reach the customerFirst attempt on June 20th and second on June 21st, both times we were not able to make contactHowever, we did leave a detailed message for the customer to return our callShould our customer opt to return our call we will be happy to assist them with their concerns It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ( [redacted] and [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/and confirmed the service issues have since been resolvedAdditionally, a return visit has been scheduled for 2/5/to address the damage claim mentioned by our customerWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding the disputed charges on his account Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we attempted to reach out and speak with the customer on the phone number he provided without successIn addition, we have investigated the account and found the charges to be correctIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 866-867-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
No real or honest attempt was made by Cox to address any of the issues or fair requests from the original complaintThe were totally unconcerned with the impact their actions have on their customers and were clearly not willing to provide anything but hollow lip serviceThey bait and switched and they know it, and do not want to do anything about it
October 28, Revdex.com rebuttal [redacted] We were sorry to hear that the customer is not satisfied with the assistance that she has received from our company Due to the concerns that she brought to your attention, we contacted the customer directly this morning While we were only able to leave her a message, we gave her our contact information and advised her to contact us at her convenience We also advised the customer that we need more details to be able to locate and listen to a call between her and one of our Care Center employees In our message to the subscriber, we asked for clarification on her concerns Because the customer called our Corporate Office with questions on cable outages and DVR issues, and then filed a complaint with your office regarding billing and our Customer Service agents, we are looking for clarification on what the current/ main issues are for the subscriberOur Customer Care Managers in our Corporate Office contacted the customer on Monday and explained planned and unplanned (maintenance) outages to the customer As always, we appreciate the opportunity your office has given to us Thank you[redacted] /Office of the General Manager/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] We are sorry to hear of the negative experience our customer encountered with our outside sales team We contacted our customer directly to address the concerns she brought to the attention of your officeWe were able to offer a solution to resolve her service level and billing issues in which we felt were fair Our customer was satisfied with the offer and she did accept our resolution to her concerns We appreciate the opportunity that the Revdex.com has given to us to assist our customerJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I just checked my account, and my current bill is still at the same high rate. Additionally, applying a promotion for only two months is not acceptable. I was told that the lower price would be the correct price, going forward, not just for a couple of months. If someone had told me the price was only good for two months, I would have just cancelled my service.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10695988, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) To the best of my knowledge, the Email below is the last one I have received from anyone at the Revdex.com If anyone has tried to contact me, please have them resend whatever was sent after this Email.2) As of today, the issue still exists, so I do not believe it has been resolved as of yet.3) While this does not need to be shared with Cox Communications, I have a two week vacation planned for August and will have very limited access to Email and no access to my computer between 04AUG and 15AUGTherefore, if a solution occurs during those days, I will be unable to verify the solution until 16AUG or later So, I would appreciate it if the case is not resolved before 04AUG that I be granted an extension to check out the solution until after 15AUG Regards, J [redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customerWe previously contacted our customer directly to address their concerns in detail and have shared our findings with her that at no time was the customer owed a credit We have outlined the final months of the customers services belowThis of course is a simple version, the complete and detailed version can be found on their month statements that are mailed on the 22nd of each month We would like to further note that our customer elected to terminate her services voluntarily on June 20, At that point we do not provide access to any television networks through Cox service lines To access network programming the customer would need to acquire service with another provider or purchase a digital antenna at any electronics retailer 4/– 5/21Customer monthly outstanding balance $Payment processed 5/17/- $5/– 6/Customer outstanding balance $includes pay per movie rentalmonth promotion included a $step up increase from months 13-on 5/22/6/7Cox added an additional promotion/discount to the account ($15.00) and downgraded TV from advanced to Economy This was applied mid-month, customer received 50% of the discount and prorated change in service.New balance on the account $6/16Auto Pay processed payment for $leaving account at credit balance of 6/20Customer disconnected account Customer received pro-rated credit for last two days of the month and the Early Termination Fee of $leaving the account at a balance of $7/1Customer final payment processed for total balance of $We consider this complaint closed as no credit was due at any time [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate our customer taking the time to voice her concerns regarding her Cox accountAs a customer service oriented company we understand how important the concerns of our customers are and we appreciate the opportunity to address these issuesWe have been working with Ms [redacted] regarding this claim, and these concerns have been investigated thoroughly by both our Legal Department and our Damage Claims DepartmentWhile we understand our customer’s frustration, we have communicated to Ms [redacted] that based on this extensive research, Cox does not accept liability for the alleged damages.We mailed her letters regarding our findings on 4/10/15, 6/26/15, and 7/14/If our customer has any further information that will support this damage claim, it should be submitted to Cox at the address below:Cox Communications [redacted] *** Respectfully,Executive EscalationsCox Communication
Hi Revdex.com and CoxI spoke with Cox managementVery cordial conversationMy computer is still not up to 100% but it is not for Cox lack of tryingI will call Cox management with further communicationsMy preference is to work with expert tech Charles who resides in Florida for future tech workI am saying (sarcastically of course) that there may be such a thing as a haunted computerI thank you and Cox for your responsesI have no further issue with Cox as long as they try if a huge matter occursI am assuming my $fee for tech support will be honored until I am pleased [redacted]
BBB Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. Upon receiving our customer’s complaint, we had partnered with our Billing Support Department... regarding the promotional discount. As of 8/16/16, the ticket has been resolved and the discount is now available to be properly added to their account. Our Giga-blast Sales Team has advised us they will continue working with the customer directly but we will continue monitoring the order and follow up to ensure everything is successfully resolved. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the credit inquiry that was recently run on their Cox account Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to confirm that our customer did have a credit inquiry run on 3/08/following an online order that was placed via the Cox Web siteAs a courtesy, we have spoken with our Receivables Management Department who has submitted the appropriate removal request to Equifax to ensure this inquiry is maskedWith this in mind, within 30-days this inquiry will no longer be visible by anyone other than our customer nor will it have any negative impact on their credit ratingWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You [redacted] Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their Cox account and services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns we were able to work with them directly to ensure the issues with the missing equipment were resolved and remark found on their credit was removedAdditionally, we were able to dispatch a technician to their home to address the outstanding issues with their Internet connectionFollowing our conversation with our customer on 8/31/we are confident the issues have been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge SExecutive Resolutions Cox Communications
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaintI would like an explanation of what I receive!! My bill is $for years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vagueMy bill does not reflect any changes yet Regards, [redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their billingIt is certainly not our intent to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
September 13, 2017---Revdex.com complaint # [redacted] We were sorry to hear of the confusion that the customer experienced with her billing and automatic payment Due to the complaint filed with your office, we made direct contact with the client We were able to discuss and resolve her billing issues, and the late fee was removed from her accountWe are also offering our assistance to the customer with her level of service We will ensure the customer subscribes to the level of service that is best for her It has been a pleasure assisting her! Thank youCatherine/ Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account Upon completion of our investigation, we found that our customer was put on a two year campaign that included a month Service Agreement The promotion he is on included a $step up for months 13- This campaign was added on a previous account and transferred with him when he relocatedWhile we cannot support his claim citing he was not informed of the step up, we were able to add an additional promotion to his account that will discount his billing an additional $off per month for months Because the step up started on 5/1/16, we have added and backdated this additional promotion to reflect the date of the change Once again, we would like to apologize for the frustration that the customer has experiencedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we made two attempts to reach the customerFirst attempt on June 20th and second on June 21st, both times we were not able to make contactHowever, we did leave a detailed message for the customer to return our callShould our customer opt to return our call we will be happy to assist them with their concerns It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ( [redacted] and [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/and confirmed the service issues have since been resolvedAdditionally, a return visit has been scheduled for 2/5/to address the damage claim mentioned by our customerWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding the disputed charges on his account Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we attempted to reach out and speak with the customer on the phone number he provided without successIn addition, we have investigated the account and found the charges to be correctIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 866-867-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
No real or honest attempt was made by Cox to address any of the issues or fair requests from the original complaintThe were totally unconcerned with the impact their actions have on their customers and were clearly not willing to provide anything but hollow lip serviceThey bait and switched and they know it, and do not want to do anything about it
October 28, Revdex.com rebuttal [redacted] We were sorry to hear that the customer is not satisfied with the assistance that she has received from our company Due to the concerns that she brought to your attention, we contacted the customer directly this morning While we were only able to leave her a message, we gave her our contact information and advised her to contact us at her convenience We also advised the customer that we need more details to be able to locate and listen to a call between her and one of our Care Center employees In our message to the subscriber, we asked for clarification on her concerns Because the customer called our Corporate Office with questions on cable outages and DVR issues, and then filed a complaint with your office regarding billing and our Customer Service agents, we are looking for clarification on what the current/ main issues are for the subscriberOur Customer Care Managers in our Corporate Office contacted the customer on Monday and explained planned and unplanned (maintenance) outages to the customer As always, we appreciate the opportunity your office has given to us Thank you[redacted] /Office of the General Manager/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] We are sorry to hear of the negative experience our customer encountered with our outside sales team We contacted our customer directly to address the concerns she brought to the attention of your officeWe were able to offer a solution to resolve her service level and billing issues in which we felt were fair Our customer was satisfied with the offer and she did accept our resolution to her concerns We appreciate the opportunity that the Revdex.com has given to us to assist our customerJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I just checked my account, and my current bill is still at the same high rate. Additionally, applying a promotion for only two months is not acceptable. I was told that the lower price would be the correct price, going forward, not just for a couple of months. If someone had told me the price was only good for two months, I would have just cancelled my service.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10695988, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) To the best of my knowledge, the Email below is the last one I have received from anyone at the Revdex.com If anyone has tried to contact me, please have them resend whatever was sent after this Email.2) As of today, the issue still exists, so I do not believe it has been resolved as of yet.3) While this does not need to be shared with Cox Communications, I have a two week vacation planned for August and will have very limited access to Email and no access to my computer between 04AUG and 15AUGTherefore, if a solution occurs during those days, I will be unable to verify the solution until 16AUG or later So, I would appreciate it if the case is not resolved before 04AUG that I be granted an extension to check out the solution until after 15AUG Regards, J [redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customerWe previously contacted our customer directly to address their concerns in detail and have shared our findings with her that at no time was the customer owed a credit We have outlined the final months of the customers services belowThis of course is a simple version, the complete and detailed version can be found on their month statements that are mailed on the 22nd of each month We would like to further note that our customer elected to terminate her services voluntarily on June 20, At that point we do not provide access to any television networks through Cox service lines To access network programming the customer would need to acquire service with another provider or purchase a digital antenna at any electronics retailer 4/– 5/21Customer monthly outstanding balance $Payment processed 5/17/- $5/– 6/Customer outstanding balance $includes pay per movie rentalmonth promotion included a $step up increase from months 13-on 5/22/6/7Cox added an additional promotion/discount to the account ($15.00) and downgraded TV from advanced to Economy This was applied mid-month, customer received 50% of the discount and prorated change in service.New balance on the account $6/16Auto Pay processed payment for $leaving account at credit balance of 6/20Customer disconnected account Customer received pro-rated credit for last two days of the month and the Early Termination Fee of $leaving the account at a balance of $7/1Customer final payment processed for total balance of $We consider this complaint closed as no credit was due at any time [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate our customer taking the time to voice her concerns regarding her Cox accountAs a customer service oriented company we understand how important the concerns of our customers are and we appreciate the opportunity to address these issuesWe have been working with Ms [redacted] regarding this claim, and these concerns have been investigated thoroughly by both our Legal Department and our Damage Claims DepartmentWhile we understand our customer’s frustration, we have communicated to Ms [redacted] that based on this extensive research, Cox does not accept liability for the alleged damages.We mailed her letters regarding our findings on 4/10/15, 6/26/15, and 7/14/If our customer has any further information that will support this damage claim, it should be submitted to Cox at the address below:Cox Communications [redacted] *** Respectfully,Executive EscalationsCox Communication
Hi Revdex.com and CoxI spoke with Cox managementVery cordial conversationMy computer is still not up to 100% but it is not for Cox lack of tryingI will call Cox management with further communicationsMy preference is to work with expert tech Charles who resides in Florida for future tech workI am saying (sarcastically of course) that there may be such a thing as a haunted computerI thank you and Cox for your responsesI have no further issue with Cox as long as they try if a huge matter occursI am assuming my $fee for tech support will be honored until I am pleased [redacted]
BBB Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. Upon receiving our customer’s complaint, we had partnered with our Billing Support Department... regarding the promotional discount. As of 8/16/16, the ticket has been resolved and the discount is now available to be properly added to their account. Our Giga-blast Sales Team has advised us they will continue working with the customer directly but we will continue monitoring the order and follow up to ensure everything is successfully resolved. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the credit inquiry that was recently run on their Cox account Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to confirm that our customer did have a credit inquiry run on 3/08/following an online order that was placed via the Cox Web siteAs a courtesy, we have spoken with our Receivables Management Department who has submitted the appropriate removal request to Equifax to ensure this inquiry is maskedWith this in mind, within 30-days this inquiry will no longer be visible by anyone other than our customer nor will it have any negative impact on their credit ratingWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You [redacted] Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region