Revdex.com Case # [redacted] We appreciate the customer’s honesty and transparency regarding this matterIt is certainly not our intention to cause any frustration We have contacted the customer directly on 4/18/to address their concerns and provide a satisfactory resolution As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
It has been verified today that the issue I was promised by Cox many times to be fixed, never wasIn fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issuesI didn’t bother asking if the main cable down the street was replaced, I assumed notSo since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $spent on modems and routers only to find out that the issues was never fixed with CoxSince I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCCAdditionally, I am also considering notifying my neighbors and friends in the mediaThis due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of creditI can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixedI will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixedOtherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issuesI think she would like to have the story since she personally experienced it, (you can check public records)Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issueI personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or creditsI was to receive a min year credit, never got that along with the speed fix [redacted]
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their internet serviceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address the concerns that were brought to the attention of your office Our customer was on a lower level of internet than what they thought they subscribed to Our field technician put the customer in contact with the correct department so he could get scheduled for the correct level of service to be installed The service installation will be completed on July 25, Our customer requested credit for a returned payment fee and an installation charge As a courtesy to our longstanding customer we issued a credit for each of the charges The credits will be posted on his July 24, statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We do not accept the response, we want a resolution of compensation of services dating back to when we started the Cox Ultimate From the start we did not get the said services till this past week What the Cox response is referring to a scheduling mistake made by them, we have records to prove this
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have refunded the mistaken dual charge in my bank accountI will consider this complaint resolved as long as the money given to me stays in my account Regards, [redacted]
The woman who came into our home to sell us this product told us it was a two year contractRegretfully, we trusted this woman when signing the contractIs this company saying they can just tell us whatever they want through lies to get us to sign a piece of paper? I cannot believe the response of this company when the woman representing their company came into our home and told us this informationWe are again requesting removal of these services at the cost of Cox communications based on the information verbally shared with their customer
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Consistent server issues on their end, this is what I have been told all the times I called them, they are having issues with their servers and then they are rebuilding their servers. Please have Cox pull all the calls I made to them and listen to what the rep told me. They are being dishonest, they are not telling you the truth. See attached screen shot of the issues. I already called them over and over again and they keep telling me the same thing, it's the servers. The supervisor that called me today told me there is nothing wrong. She suggested to pull the calls and I agree. [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their request to change their monthly due datePlease let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we were able to speak with our customer directly on 10/4/to address their concernsDuring this conversation we were able to adjust our customer’s monthly bill date to accommodate their requestWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their field service callIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office regarding her field service call, we have forwarded her issues to the field leaders to make them aware of this situation Since learning of the customer’s situation, our field leaders have reached out to our client and they have scheduled an appointment with her to address and resolve her service issues Unfortunately, our customer chose to cancel the scheduled service appointmentBecause our client requested credit and repair or cancelation of services, we can confirm that our customer has been issued a credit in the amount of $on 5/16/ Should our customer want to reschedule her service call she can contact our Customer Care Center at [redacted] or she can reach directly out to the field leader who has been in contact with herThank you for your time and consideration Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment chargesAfter review of the account, we do see that our customer was billed $for a Cox owned modem that we installed in December of Although all indications appear that this Cox owned equipment was not returned to us, as a one time courtesy we have marked this equipment as lost in our inventory which will cause the disputed equipment charges to be removed within 1-business daysWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com complaint [redacted] We were sorry to hear of the difficulty that the customer experienced with our Accounting Department and their bill Due to the concerns that the customer brought to the attention of your office, we contacted the client directly to assist We have been in close contact with the subscribers and we ensured that the appropriate refund was processed As always, thank you for the opportunity to assist a valued client! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox Digital Telephone services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we are able to confirm that the letter our customer mentioned they mailed was received by our Customer Care Center who processed their requested service disconnection as of 9/29/As a courtesy, we have adjusted the account to backdate the disconnection to 9/21/as our customer has requested which has brought the final balance to $Additionally, a prepaid return shipping package has been mailed to our customer’s home for the return of their Cox owned modem We are truly sorry to see our customer has opted to choose another provider and hope that they will consider Cox Communications for their services in the future It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolution We will consider this matter resolved once the customer has been reimbursed as agreed upon and signs off as complete It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and also advised the customer that Cox Communications does not compensate accounts for time spent calling in nor for any representatives rudenessWe have advised the customer the representative in question has been coached and corrective action has been takenAt this time we feel this issue has been resolved It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, E [redacted] M [redacted]
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th I stated the best times to call would be after p.m., every day Their automatic voice message said they would call by the next business day I waited yesterday and today I called again, today, January 13th and left another message Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Revdex.comSandra C [redacted] E Mustang Dr Fountain Hills AZ RE: Complaint ID # [redacted] Dear Sandra Clark : This message is in regard to your complaint submitted on 8/8/against Cox Communications, Inc Your complaint was assigned ID [redacted] The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, Conciliation & Engagement Specialist Your Revdex.com MESSAGE FROM BUSINESS: Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Revdex.com [redacted] Cox Communications, IncW Deer Valley Rd Phoenix AZ Re: ID # [redacted] - Sandra C [redacted] Dear [redacted] :Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Sandra C [redacted] of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,Yesenia Villegas|Your Revdex.com Revdex.comSandra C [redacted] E Mustang Dr Fountain Hills AZ Re: ID # [redacted] - Cox Communications, Inc.Dear Sandra C [redacted] ,We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional informationSincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provided a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We appreciate the customer’s honesty and transparency regarding this matterIt is certainly not our intention to cause any frustration We have contacted the customer directly on 4/18/to address their concerns and provide a satisfactory resolution As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
It has been verified today that the issue I was promised by Cox many times to be fixed, never wasIn fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issuesI didn’t bother asking if the main cable down the street was replaced, I assumed notSo since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $spent on modems and routers only to find out that the issues was never fixed with CoxSince I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCCAdditionally, I am also considering notifying my neighbors and friends in the mediaThis due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of creditI can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixedI will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixedOtherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issuesI think she would like to have the story since she personally experienced it, (you can check public records)Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issueI personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or creditsI was to receive a min year credit, never got that along with the speed fix [redacted]
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their internet serviceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address the concerns that were brought to the attention of your office Our customer was on a lower level of internet than what they thought they subscribed to Our field technician put the customer in contact with the correct department so he could get scheduled for the correct level of service to be installed The service installation will be completed on July 25, Our customer requested credit for a returned payment fee and an installation charge As a courtesy to our longstanding customer we issued a credit for each of the charges The credits will be posted on his July 24, statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We do not accept the response, we want a resolution of compensation of services dating back to when we started the Cox Ultimate From the start we did not get the said services till this past week What the Cox response is referring to a scheduling mistake made by them, we have records to prove this
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have refunded the mistaken dual charge in my bank accountI will consider this complaint resolved as long as the money given to me stays in my account Regards, [redacted]
The woman who came into our home to sell us this product told us it was a two year contractRegretfully, we trusted this woman when signing the contractIs this company saying they can just tell us whatever they want through lies to get us to sign a piece of paper? I cannot believe the response of this company when the woman representing their company came into our home and told us this informationWe are again requesting removal of these services at the cost of Cox communications based on the information verbally shared with their customer
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Consistent server issues on their end, this is what I have been told all the times I called them, they are having issues with their servers and then they are rebuilding their servers. Please have Cox pull all the calls I made to them and listen to what the rep told me. They are being dishonest, they are not telling you the truth. See attached screen shot of the issues. I already called them over and over again and they keep telling me the same thing, it's the servers. The supervisor that called me today told me there is nothing wrong. She suggested to pull the calls and I agree. [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their request to change their monthly due datePlease let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we were able to speak with our customer directly on 10/4/to address their concernsDuring this conversation we were able to adjust our customer’s monthly bill date to accommodate their requestWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their field service callIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office regarding her field service call, we have forwarded her issues to the field leaders to make them aware of this situation Since learning of the customer’s situation, our field leaders have reached out to our client and they have scheduled an appointment with her to address and resolve her service issues Unfortunately, our customer chose to cancel the scheduled service appointmentBecause our client requested credit and repair or cancelation of services, we can confirm that our customer has been issued a credit in the amount of $on 5/16/ Should our customer want to reschedule her service call she can contact our Customer Care Center at [redacted] or she can reach directly out to the field leader who has been in contact with herThank you for your time and consideration Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment chargesAfter review of the account, we do see that our customer was billed $for a Cox owned modem that we installed in December of Although all indications appear that this Cox owned equipment was not returned to us, as a one time courtesy we have marked this equipment as lost in our inventory which will cause the disputed equipment charges to be removed within 1-business daysWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com complaint [redacted] We were sorry to hear of the difficulty that the customer experienced with our Accounting Department and their bill Due to the concerns that the customer brought to the attention of your office, we contacted the client directly to assist We have been in close contact with the subscribers and we ensured that the appropriate refund was processed As always, thank you for the opportunity to assist a valued client! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox Digital Telephone services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint, we are able to confirm that the letter our customer mentioned they mailed was received by our Customer Care Center who processed their requested service disconnection as of 9/29/As a courtesy, we have adjusted the account to backdate the disconnection to 9/21/as our customer has requested which has brought the final balance to $Additionally, a prepaid return shipping package has been mailed to our customer’s home for the return of their Cox owned modem We are truly sorry to see our customer has opted to choose another provider and hope that they will consider Cox Communications for their services in the future It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolution We will consider this matter resolved once the customer has been reimbursed as agreed upon and signs off as complete It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and also advised the customer that Cox Communications does not compensate accounts for time spent calling in nor for any representatives rudenessWe have advised the customer the representative in question has been coached and corrective action has been takenAt this time we feel this issue has been resolved It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, E [redacted] M [redacted]
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th I stated the best times to call would be after p.m., every day Their automatic voice message said they would call by the next business day I waited yesterday and today I called again, today, January 13th and left another message Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Revdex.comSandra C [redacted] E Mustang Dr Fountain Hills AZ RE: Complaint ID # [redacted] Dear Sandra Clark : This message is in regard to your complaint submitted on 8/8/against Cox Communications, Inc Your complaint was assigned ID [redacted] The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your reviewThe contents of this message are below or attachedPlease respond within calendar days or the complaint will be closed as assumed resolvedAll responses will be copied to the company The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Regards, Conciliation & Engagement Specialist Your Revdex.com MESSAGE FROM BUSINESS: Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Revdex.com [redacted] Cox Communications, IncW Deer Valley Rd Phoenix AZ Re: ID # [redacted] - Sandra C [redacted] Dear [redacted] :Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Sandra C [redacted] of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,Yesenia Villegas|Your Revdex.com Revdex.comSandra C [redacted] E Mustang Dr Fountain Hills AZ Re: ID # [redacted] - Cox Communications, Inc.Dear Sandra C [redacted] ,We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional informationSincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their negative experience It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we reached directly out to our customer We made contact with her on 8/12/and went over her complaint We welcome all of her feedback and suggestions to improve our service and processes We are sorry for the experience she endured while trying our video service and will forward all of her feedback and suggestions appropriately It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provided a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer [redacted] Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region