Tapjoy

If the user's device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s device. This user was notified they were already awarded via their ticket ([redacted]) 6/30/17, and they did not return stating their currency was not received. We have gone ahead and re-credited this user's device 705 Coins twice (totaling 1410 Coins) 7/21/17 for the two [redacted] offers.

Complaint: [redacted]
I am rejecting this response because: The email that I have responded to Tapjoy with is [redacted]@ yahoo.com. I have emailed them dozens of times. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/01) */
We show this user's device was successfully awarded for the 'Cooking Fever' offer 173 Grabs in Prize Claw 6/26/15, and for the 'Download Shipwrecked and Complete Level 2' offer 201 Grabs in Prize Claw 6/27/15. This means that the publisher's...

servers notified ours their device was successfully awarded. We have since re-credited this user's device as they state the currency was not received. If the user has still not received their currency, as our systems show the currency was successfully delivered, they will need to reach out to the publisher for assistance with the missing currency.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This customer has been warned for spamming, which is in violation of Tapjoy's Terms of...

Service. If the customer has completed an offer and not been awarded, they will need to submit a ticket for the offer along with the required proof. Providing multiple random screenshots does not help resolve their issue, and only causes further delays in resolution to their issues.

Initial Business Response /* (1000, 5, 2015/09/23) */
Tapjoy's offers are owned by third-party Advertiser's. If a customer is not awarded after successfully competing an offer as per the instructions, we must verify eligibility before we can credit their device. This customer was denied their...

reward as they were already a FanDuel member. They came back upset refuting this stating it did not state you must be a new member. The offer is 'Join Fanduel! One-Day Fantasy Basketball Leagues!' which clearly states joining FanDuel is part of completing this offer, and why the Advertiser denied eligibility.

Initial Business Response /* (1000, 5, 2015/04/16) */
This user was blocked by our Risk Management system, and was warned for this behavior 3/19/15 and again 3/23/15. The user continued to violate our Terms of Service which was confirmed by our Risk Management Dept. and was banned from using...

Tapjoy's services 3/24/15. The below information was provided to the user:
"I'm afraid our Risk Management systems have detected behavior on your account that is a violation of our Terms of Service. We do not provide information regarding proprietary systems and/or methods of detecting this type of behavior, so we will be unable to go into further detail. If you would like more information regarding the terms of our service, I encourage you to review them here: http://info.tapjoy.com/about-tapjoy/terms-of-service./
Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you."
This user has since gone onto our Facebook page and posted incorrect information to other Tapjoy users. There was a user was unable to view offers, and he stated to this user:
"that means that they have banned your account. I have found that if you play the same app on several devices, they will claim that you are changing your device ID and ban your account. They are bunch of is who won't look into the problems with their software. I play bigwin football on my phone and on my tablet with the same team and they claim that I somehow, because of this, have violated their usage policy"
This user's account was not banned, and was experiencing a different issue.
Another user was missing currency for an offer and using abusive language. When we responded with "If you are going to continue speaking to us in this manner then we will not be assisting you." he responded to the user stating additional misinformation:
"you won't anyway...they just send out form letter emails and ban accounts when they insist on you fixing your flawed crediting and fraud detection software. Heck, your system has convinced you all that me phone and tablet are the same item that just had the ID switched...I would talk to someone about getting your money's worth or hire new programmers."
We will not be unbanning this user's device, and will no longer be able to use Tapjoy's services.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept it because this company banned my account based on something it said that I did..but I did nothing wrong. I simply played a game (big win football) on two different devices (a tablet and a phone). I have many of the same games on both devices and this is NOT a violation of their user agreement. They claim that their fraud prevention system flagged my account for something, but the fact of the matter is that their system is flawed as it is impossible for me to have done what they are suggesting as my service providers would have shut down my account. Further, I offered to take a lie detector, and have my devices examined by them, as well as provide paperwork from my network providers to prove that my device ID's NEvER changed over the course of my ownership of them. When I asked for help understanding what they claim I did wrong, they will not elaborate nor prove that I did anything. I demand that they re-instate me or prove that I did anything wrong. I offered to work with them to try to resolve the issue in their flawed fraud detection system and nobody there is willing to admit that it has a problem, yet if you search over the net for this company, tapjoy, you will see hundreds and hundreds of complaints about the mysterious issue of their fraud detection system banning honest users.
As for my comments on their facebook page, that is what social media is all about...exposing companies that abuse the common user. Tapjoy could easily have and still could work with me on the premise that I did not do anything other than play the games and respond to the offers that were presented..but they continue to operate under the assumption that everyone is crook or a suspect in something. The real issue is that their fraud detection system is flawed.
One has to ask oneself..and tapjoy should ask themselves, why would this person continue to chase this issue 9 weeks after the time that they banned my account for insisting on an explanation of what I did wrong in using the product as it was designed and presented. If he was some sort of cyber hacker (instead of a grandfather just trying to relieve some stress by playing a game) then why is he so bent on seeing justice done?
Final Business Response /* (4000, 9, 2015/04/30) */
As previously stated we will not be unbanning this user's device.
Final Consumer Response /* (4200, 11, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is not right that this company is exercising it's big company muscle on mine and other's accounts because their fraud detection system does not work correctly. They have wrongfully accused hundreds or even thousands of users of things that they not only did not do, but were technologically incapable of performing..let alone understanding. When these customers complained on their facebook site (which until they edited their site this week, was all that you found on the site for comments) they not only would not respond to most of the complaints, they first went about social carving of the site, where they repressed the complaints if they mentioned these bullying practices or their faulty fraud protection system, and when the users put the comments back on the site, they then restricted those customers from commenting so that they could sell their corp. clients their services without them seeing how dismal and haphazard this company really is. I will NOT drop this issue. I should not be punished for doing nothing wrong, I should not be punished for asking for, then demanding that this company restore my reputation that has been tarnished by their false accusation, and I should not be punished for exposing the fault in their fraud detection system. Further, I so believe that they have targeted me because I insisted in my honesty, that I am considering a class action against them...so...no..this is not satisfactory to me. If they would put a tenth of the effort into fixing this faulty fraud detection system that they wave around to all of us users who have been banned from using Tapjoy services that they have in being spiteful, hateful and deceptive to me, they would have had it fixed months ago and would have exponentially more happy users to go with it. Do they honestly think that it is good for long term business to dismiss this many users on false accusations? If needed, I have screen shots of their Facebook pages from before they exercised their muscle to eliminate all of the bad comments about this practice and what stands online now as a false representation of customer satisfaction.

Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] was submitted for the 'Get a $5 Gift Card From [redacted]!' offer....

Resolution to this ticket was delayed as the user did not provide valid proof of completion. When this offer is successfully completed the user is provided a code to receive their $5 gift card, yet they were unable to provide this. Without this, the user is not eligible and we are unable to award them. However, due to the time taken, they were awarded for the offer 8/3/17 as an exception.

Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 12186 Diamonds in Covet Fashion: The Game for Shopping &...

Dress-Up 7/26/17 for the 'Crazy For Candy? - Enjoy $15 OFF! Check out Candy Club!' offer. We apologize for the delay in resolution to their issue.

Initial Business Response /* (1000, 5, 2016/01/13) */
Tapjoy's offers are owned by third-party Advertisers. If a customer successfully completes an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their device. This customer submitted these two...

tickets (15111607 & XXXXXXXX) X/1/16 and filed their Revdex.com complaint 1/2/16. The requested/required proof for these offers was provided 1/5/16 & 1/8/16, and were escalated to the Advertiser/s to verify eligibility. Eligibility was confirmed, and the customer's device awarded for both tickets/offers 1/12/16. The customer has confirmed the currency was received. Thank you for your patience.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
Thank you very much, everything is resolved!
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/05/14) */
What this user stated is incorrect. This user completed the 'Just a few days left! Get Mother's Day flowers now!' offer thru the Instant Scratch Off Ticket Mania - Free American Scratchers Lottery Game (Vegas Casino Inferno) application and was...

successfully rewarded 1039 Coins 4/24/15. The ticket the user submitted (XXXXXXXX) was also through the Instant Scratch Off Ticket Mania - Free American Scratchers Lottery Game (Vegas Casino Inferno) application for 1039 Coins, not Dragons: Rise of Berk for 'Runes'. Every time a user clicks on one of our offers this is saved in our system, and this user never clicked on this offer through the Dragons: Rise of Berk application.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/22) */
Tapjoy's offers are owned by third-party Advertisers. If a customer is not rewarded after successfully completing an offer as per the instructions, they must submit a ticket for the offer along with the required proof, as we must confirm...

eligibility before we can credit their device. There was no device information or ticket/s found with the email address provided ([redacted]@att.net), so we are unable to provide any further information regarding this issue.

We show this user's currency was successfully awarded to their device. If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to their device. If the user has still not received their currency, they must reach out to the...

application’s publisher for assistance, as Tapjoy does not have the authorization to re-credit their device. As the publisher, Scopely, referred the user back to Tapjoy, we re-credited their device the missing currency.

Initial Business Response /* (1000, 5, 2015/09/23) */
This customer's rewards were blocked by our Risk Management system. This issue has since been resolved and we have awarded the customer the blocked currency, which includes 55 Pool Cash for the 'Pay Your Bills with Mint Bills!' offer. We...

apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/18) */
With the email address provided ([redacted]@gmail.com), we were not able to locate this user's device and no ticket has been submitted with this email address. Tapjoy's offers are owned by third-party Advertisers. If a user has successfully...

completed an offer as per the instructions and not received their currency we must verify eligibility before we can credit their device. The Advertiser requires the user provide valid proof of completion which is used to verify/confirm eligibility. We are unable to provide further information regarding this issue as we do not have this user's device or ticket information.

Initial Business Response /* (1000, 5, 2015/08/12) */
This customer's reward was blocked by our Risk Management system. This has been resolved and the customer's device credited the currency for the 'Save for Back to College at Sears.com' offer.
Tapjoy's offers are owned by third party...

Advertisers. If a customer is not rewarded after successfully completing an offer as per the instructions, we must verify eligibility before we can credit their device. The Advertiser responded that the customer was ineligible for reward for the 'Build Your Fantasy MLB Team Now!' offer, as they did not sign-up through Tapjoy.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 13586 Diamonds in Covet Fashion - Dress Up Game 5/17/17 for...

the [redacted] with 300+ channels for 3 days for only $4' offer. We apologize for the time taken to resolve their issue.

Initial Business Response /* (1000, 5, 2015/09/11) */
This customer's rewards were blocked by our Risk Management system. This issue has since been resolved and the blocked currency awarded to the user's device. This includes the reward for ticket #XXXXXXXX submitted for the 'Get your 7 day trial...

for just $1 with ProtectmyID.com' offer. We apologize for the inconvenience caused.

Initial Business Response /* (1000, 5, 2015/07/17) */
This users rewards were blocked by our Risk Management system. This issue has since been resolved and the user rewarded for all blocked transactions including the 'Join Fanduel! One-Day Fantasy Basketball Leagues!' offer. We apologize for the...

delay in resolution to their issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took an entirely too long time but they did follow through and do what was asked.