Tapjoy

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Diamonds in Design Home 6/15/for the [redacted] *** TodaySTART YOUR FREE TRIAL' offerWe apologize for the delay in resolution to their issue

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] submitted for the 'Upgrade to level when you play Mobile Strike!' offer was determined ineligible by the Advertiser, MachineZone, 6/30/as they did not complete the requirements of the offerPer MachineZone, their Headquarter was at Level 7, not

The way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offersWhen a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before we can issue the currency since we do not own the offerWe make sure to let each user know that this process may take up to 3-business days for the Advertisers to verify Our systems show that we have successfully credited this user Diamonds for the "Your music, your wayStart your Rhapsody Premier free trial today!” offer on March 11thWe also responded to this user stating that if he/she did not receive their reward then they will need to contact the publisher of Covet Fashion - Dress Up Game and ask them to recredit them the 2,Diamonds since we are unable to do so since we do not own the offer As stated previously, if this user wants to be recredited then he/she will need to contact Crowdstar regarding this issue @ [redacted] *

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We show this user's device was successfully awarded for the 'Cooking Fever' offer Grabs in Prize Claw 6/26/15, and for the 'Download Shipwrecked and Complete Level 2' offer Grabs in Prize Claw 6/27/This means that the publisher's servers notified ours their device was successfully awardedWe have since re-credited this user's device as they state the currency was not receivedIf the user has still not received their currency, as our systems show the currency was successfully delivered, they will need to reach out to the publisher for assistance with the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user's tickets are resolved as Offer Already Awarded.If the customer’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s deviceIf the currency was not received, they will need to reach out to the application's publisher for assistanceIf there are additional offers completed yet not awarded, the user will need to submit ticket/s for those offers along with the required proof of completionOnce verified eligible we can then award their device the missing currency

"We are not ignoring our users, and apologize if there is a delay in our responseThe only time a ticket is Closed is if we have requested proof from the user and no response is received within 72-hoursWhen the ticket is Closed, the user is also notified of thisOf the tickets submitted, two were determined ineligible for reward by the Advertiser: Ticket [redacted] - determined ineligible for by the Advertiser, MachineZone, for the ‘Upgrade to level when you play Mobile Strike!’ offer 4/24/as Mobile Strike was not installed through Tapjoy Ticket [redacted] - determined ineligible by the Advertiser, MachineZone, for the ‘Download Game of War & Upgrade Stronghold to Level 10!’ offer 6/26/as Game of War was not installed through Tapjoy The remaining tickets are all Resolved as Offer Awarded."

Tapjoy responds to all tickets, and this user has not been blocked/banned from using Tapjoy’s ServicesTapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Gold in Kill Shot Bravo 5/25/for the 'Try OrangoTV with 300+ channels for days for only $4’ offerWe apologize for the delay in resolution to their issue

If the user's device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s deviceThis user was notified they were already awarded via their ticket ( [redacted] ) 6/30/17, and they did not return stating their currency was not receivedWe have gone ahead and re-credited this user's device Coins twice (totaling Coins) 7/21/for the two [redacted] offers

Complaint: [redacted] I am rejecting this response because: I have responded with screenshots and have attached as many as this service will allow meThe response I received from tapjoy is that I may have completed the offer through some other platformI have provided screenshots of each step I completed using the tapjoy application along with the instructions provided for completing each orderI'm addition to this, Tapjoy has "retaliated" against me locking me out of completing offers All I am asking for is that I be compensated for my time, effort and disclosure of personal information to their advertisers Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe customer is required to provide proof of completion before we can awardThis can be in the form of a screenshot or providing the confirmation email receivedOnce provided, we verify eligibility and award for the offerWe were not able to locate any device information or ticket/s submitted with the ' [redacted] @hotmail.com' email address provided

The offer instructions, which were presented to the user prior to completing the offer state: " [redacted] NOTE: Registration of a NEW account is required to be eligible for this rewardInstall Mobile Strike Complete the Tutorial Tap on the Headquarter View Requirements to level up the Headquarter Complete Requirements to reach Headquarter Level (NOT User Level) **Reward granted to player upon upgrading the Headquarter to Level [redacted] You must complete this action within days for your reward [redacted] Please note, your currency reward can be delayed up to hour." As this user was already awarded for the 'Upgrade to level when you play Mobile Strike!' offer, this means they have not registered a new account and have already installed Mobile Strike, therefore are ineligible

Initial Business Response / [redacted] (1000, 8, 2015/09/04) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer has successfully completed an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their deviceThis customer was awarded for the '50% OFF This Powerful Bluetooth/FM Radio Wireless Speaker!' offer 8/27/via ticket XXXXXXXX, and for the 'Videostripe: movies on demand - Sign up for a free 7-day trial!' offer 8/15/via ticket XXXXXXXXRegarding the 'Join Fanduel! One-Day Fantasy Basketball Leagues!' offer (ticket XXXXXXXX), our CS Team has requested multiple times the customer provide the welcome email received after joining Fanduel which is required as part of the offer instructionsThe user has not provided this required proofOnce provided, we will then confirm eligibility with the Advertiser and award the customer for this offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the product shortly after filing this complaint and thus the outcome is satisfactory to me Sincerely, [redacted]

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTapjoy does not offer telephone supportFor assistance with missing currency, the user must submit a ticket for the offer seeking reward along with their proof of completionWhen the user goes to submit a ticket it states: "Tapjoy requires up to hours for your account balance to updatePlease wait until that time if you do not see your completed offer in the list below”Once the 24-hour waiting period has passed, the offer will be available to submit a ticketNote: if the user resets their device identifier, the previous offers will no longer be available, and this is also in violation of Tapjoy’s Terms of Service: [redacted] This user has submitted tickets: are Resolved as Offer Awarded, and ( [redacted] ) was Closed No Response 8/7/as no response was received when the proof of completion was requestedIf they respond to their Closed ticket with the required proof, it will be re-opened

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Tapjoy does not offer telephone supportTapjoy's offers are owned by third-party AdvertisersIf a user has successfully completed an offer as per the instructions and not been rewarded, we must verify eligibility before we can credit their deviceThe Advertising Partners require the user provide valid proof of completion before we can credit their device the missing currencyThis user has submitted tickets and has not provided the requested/required proof of completion for any ticket/offerOur CS Agents have explained to this user how Tapjoy works and what is required to credit their device, yet this user refuses to provide this information/proof of completionWe can not assist this user further with their missing currency until the required proof of completion is provided Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have provided the requested information over and over and overI have all but given them full access to my email Final Business Response / [redacted] (4000, 9, 2015/07/09) */ Unfortunately, what this user has stated is not trueAs we stated previously, this user has submitted tickets ( [redacted] , XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX) and has not provided the requested/required proof of completion for any ticket/offerWe can not assist this user further with their missing currency until the required proof of completion is provided Final Consumer Response / [redacted] (4200, 11, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted 16+ tickets and sent many many responses to their emails including screen shots and emails from the sponsorsI have received probably 40+ phone calls from the same sponsorsYou do not always get confirmation emails after completing the offerI have received credits from completing several offers including some that they did research and credit me and never once received a confirmation emailHowever I have sent them the ones I did receiveThis is just a huge cop-out by them and they know itI have spoke with several friends and they all have had the same problem as me, this is by no means an isolated incidentI am obviously frustrated I feel completely taken advantage ofI am feeling like I will NOT EVER get this resolved because of the way this company conducts businessThey have blocked me from communicating with them, I cannot access their website and my emails go unansweredSo is the next [redacted] hiring an attorney? As I said I am beyond frustrated especially knowing that they do this to just about everyoneI had hoped for amicable resolution but it just seems that my hope is asking way to muchThank you, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ This customer's awards were blocked by our Risk Management system due to violating Tapjoy's Terms of ServiceWe have informed the customer of this, and awarded the blocked currencyIf this behavior continues it will result in the customer being banned from using Tapjoy's services

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user was determined ineligible for the 'Play Mobile Strike and Upgrade to Level 10' offer by the Advertiser, [redacted] , as their DeviceID has not installed Mobile Strike

Tapjoy’s offers are list as free and paidThe free offers do not require paymentIf there are additional offers the customer is seeking reward, they will need to submit ticket/s for those offers so we can investigate the missing currency

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe customer is required to provide the valid proof of completion received after completing the offer which is used to verify eligibilityThis customer has submitted tickets since 1/14/The majority of these are "Closed No Response" as when our system responded requesting the required proof, there was no response or proof receivedThe tickets that are not closed/resolved will be handled/responded accordingly

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: It is tapjoy who give out the credits through the Covet Fashion appI followed what was advertised to receive the double rewards of diamonds which were never receivedI filled their "missing diamonds" complaints process and until the case was escalated by myself contacting crowdstar, they ignored my case and then finally after pressure from crowdstar (who own the Covet Fashion app) they told me I was ineligible for the reward and that Twitter claimed the app was not on my deviceI even tweeted tapjoy from my device as extra evidence that I downloaded twitter and opened a twitter accountMy username on twitter is @pilipalapretty which can be looked up as extra evidenceThis tapjoy company is conning people and this case was obvious advertising.Sincerely, [redacted] ***Sincerely, [redacted] ***