Tapjoy

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user was determined ineligible for the 'Festive Birthdays Made Foolproof. Send...

Flowers & Gifts' offer by the Advertiser, [redacted], as the order was not placed through Tapjoy's promotional link. If the user disagrees with the Advertiser's decision, they will need to reach out to [redacted] and request they re-evaluate their determination.

[redacted]
Good Afternoon [redacted], 
 
I'm writing to tell you that I was contacted directly by this company and the complaint has been resolved.  My complaint ID is [redacted]. I couldn't find a way to withdraw the complaint on your website so I'm hoping this will be sufficient.  Please do not hesitate to contact me should you require additional information.  Thank you. 
 
[redacted]

The offer instructions, which were presented to the user prior to completing the offer state:
"* NOTE: Registration of a NEW account is required to be eligible for this reward. 1. Install Mobile Strike 2. Complete the Tutorial 3. Tap on the Headquarter 4. View Requirements to level up the Headquarter 5. Complete Requirements to reach Headquarter Level 10 (NOT User Level) **Reward granted to player upon upgrading the Headquarter to Level 10. ** You must complete this action within 7 days for your reward. ** Please note, your currency reward can be delayed up to 1 hour."
As this user was already awarded for the 'Upgrade to level 6 when you play Mobile Strike!' offer, this means they have not registered a new account and have already installed Mobile Strike, therefore are ineligible.

This user was responded via ticket [redacted] they were awarded for the 'Send Mother's Day Flowers - [redacted]' offer 5/12/17 with 705 Coins in [redacted], and awarded for the 'Festive Birthdays Made Foolproof. Send Flowers & Gifts' offer 5/12/17 with 705 Coins in [redacted]...

[redacted].

Complaint: [redacted]I am rejecting this response because: It is inaccurate. While I did eventually receive credit for completing this offer I had to send numerous emails to do so. After forwarding emails to prove I completed the offer I was forced to jump through hoops in order to receive my prize. Tap joy has failed to address my other missing prize inquiries ad has not resolved this issue to my satisfaction. Just this week they sent me emails about three old claims that asked me to send screenshots, cofirmation emails, and other documentation I was never asked for when completing these offers and I te case of the email confirmations, I never received them from the advertiser. In many cases the advertiser's name was never specified so I had no way of joint who they are.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
This user's ticket (XXXXXXXX) was mistakenly placed into our Risk Management dept. The user's issue should have been resolved sooner, and we apologize for the inconvenience and delay. This user will be rewarded their currency today, along with...

additional currency for the inconvenience and frustration caused.

Initial Business Response /* (1000, 5, 2015/07/16) */
Tapjoy's offers are owned by third-party Advertisers. If a user successfully completes an offer as per the instructions and is not rewarded, we must confirm eligibility before we can credit their device. When this user's ticket was sent to the...

Advertiser to be verified eligible, the Advertiser responded that the user was ineligible for reward due to: "used a different promotion which regated the Tapjoy offer". Because of this we were unable to credit the user for the 'Decorate with Summer Gifts & Décor from ProPlants!' offer. We have since resolved this ticket with the user.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not use a different promotion. I provided evidence that I did not use a different promotion. And when I spoke to the advertiser, they did not bring up other promotions at all. Stop blaming the user for either you or the advertiser not wanting to pay out. A legitimate business would take responsibility and confirm that advertisements they post are legitimate and not scams.
Final Business Response /* (4000, 10, 2015/07/24) */
As previously stated, when the Advertiser responded to our request to confirm eligibility, they stated the user was ineligible as they "used a different promotion which negated the Tapjoy offer". Tapjoy awards users on all offers taken as per the offer instructions, and if not awarded, the Advertising Partner must confirm eligibility.
Final Consumer Response /* (4200, 12, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated, I spoke to the advertiser and they said nothing of me using a different promotion. Take responsibility for the ads your company places in these games. If you or the advertiser is going to try to cop out by saying the customer is ineligible due to something the customer didn't actually do (lying!), don't bother even posting those ads. It's dishonest. I'm not touching your service or any of the services that associate with you again. Neither are to be trusted.

We're extremely sorry for the delay in rewards. The way that Tapjoy works is that when a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before we can issue the currency since we do not own the offer. I have escalated this...

users tickets for the "Rent your favorite game or movie! 30 day FREE GameFly trial!" offer, the "Get Your Credit Score FREE in UNDER A MINUTE with eScore!" offer, the "Try ABCmouse.com Early Learning Academy FREE for 30 days!" offer, and the "Buy a Prize Candle and Win up to $5000!" offer. She will be hearing back shortly from one of our agent's via her ticket numbers.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 13950 Diamonds in [redacted]: [redacted]...

[redacted] all in one place. Try Free For 30 Days!' offer. We apologize for the time taken to resolve their issue.

Complaint: [redacted]I am rejecting this response because:They have not rewarded me all of my rewards.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. TapJoy responded in a very timely manner and once I provided verification, they rewarded my diamonds. I am very pleased with their response and with the Revdex.com handling of this matter as requested. Thank you.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] submitted for the 'Gala Bingo - Deposit and Wager £10!' offer, was...

determined ineligible by the Advertiser, Gala, as they have a previous existing account. The user came back refuting this, but as this determination was made by the Advertiser, not Tapjoy, they were referred to Gala. If Gala notifies Tapjoy they have re-evaluated their determination, we can then award their device for the offer.

Complaint: [redacted]I am rejecting this response because: This company has a very unprofessional and suspicious way of dealing with customers. I believe that, in an effort for them to punish me for contacting the Revdex.com, after using Tapjoy for months, they are now sending me warnings from their "Risk Management" department. I have done nothing to warrant these warnings. I believe this is their unprofessional attempt at keeping me from receiving the rewards I have earned. They are accusing me of using VPN, Proxy and Device Identifier, which I have no idea what those are! This is truly ridiculous. They didn't even address the fact that it takes weeks to receive reward, when they are supposed to be immediate.Sincerely,[redacted]

Yes I finally received currency. It took forever and I'm sure I'm still missing some. But I was flooded with emails and couldn't keep track. I appreciate the help.
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
Tapjoy's offers are owned by third-party Advertisers. If a user has successfully completed an offer as per the instructions and not been rewarded, we must confirm eligibility before we can credit their device. For the 'Get Your Free Credit Score...

Instantly!' offer, the offer instructions state:
"User signs up to receive a free 7 day trial of MyScore Credit Monitoring Service along with a Free Credit Score. Invalid or false information will not be rewarded."
When successfully completed, the user would receive a confirmation email from MyScore showing they signed up for the 7-day free trial. When this was requested from the user, they responded stating this was not received, and provided a membership cancellation screenshot from Identity Protect. This is not valid proof of completion for this offer, and the user was told they could not be rewarded without providing the required valid proof.
Regarding the survey offers, the user has provided valid proof and been rewarded for the 'Interested in Clinical Trials? Take a 10 min survey today!' offer, and the 'Enter to Win Baby Gear Today!' offer. This user has no other open/pending tickets for a survey offer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tapjoy has paid me planet coins for the issues I had. I have accepted this response from tapjoy.

Complaint: [redacted]I am rejecting this response because: Complaint: [redacted]I am rejecting this response because: It is tapjoy who give out the credits through the Covet Fashion app. I followed what was advertised to receive the double rewards of 3502 diamonds which were never received. I filled their "missing diamonds" complaints process and until the case was escalated by myself contacting crowdstar, they ignored my case and then finally after pressure from crowdstar (who own the Covet Fashion app) they told me I was ineligible for the reward and that Twitter claimed the app was not on my device. I even tweeted tapjoy from my device as extra evidence that I downloaded twitter and opened a twitter account. My username on twitter is @pilipalapretty which can be looked up as extra evidence. This tapjoy company is conning people and this case was obvious false advertising.Sincerely,[redacted]Sincerely,[redacted]

From: [redacted] Sent: Wednesday, May 17, 2017 8:20 AMTo: [redacted]Subject: Re: Customer Review Reminder
 
Ah okay, sorry guys. I had done the review first before I realized I could do the complaint.  
 
Also, in response to my...

complaint, it appears that the company has responded by restricting my access to their app in a seemingly vindictive action. I also have further information to add to the complaint if it is possible to amend it later. I can provide screenshots and documentation of everything if needed.  
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/07) */
Tapjoy's offer are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibly before we can credit their device. The customer is required to provide the...

proof of completion received after completing the offer which is used to confirm eligibility. Once provided and verified, we then award for the offer. Ticket XXXXXXXX was awarded 1/5/16 with 134 Gold in Kill Shot Bravo for the 'Install and Register for Twitter!' offer. Ticket XXXXXXXX was awarded 1/7/16 with 336 Gold in Kill Shot Bravo for the 'Shop Pura Vida bracelets hand-crafted in Costa Rica' offer.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
The matter was resolved only due to the Revdex.com's involvement. TapJoy said "The customer is required to provide the proof of completion received after completing the offer which is used to confirm eligibility."
1. None of TapJoy's written collateral says anything to this effect.
2. I provided the requested proof three separate times. To begin each line of correspondence, TapJoy would request said proof, then I would immediately send it. Three days later I would get the original request all over again from TapJoy asking for the evidence. But for the Revdex.com, I would be in an infinite loop. I firmly believe this is a standard practice for TapJoy.
It is firmly my opinion that TapJoy is a predatory and grossly unethical organization.
[redacted]