Tapjoy

This customer was repeatedly warned for violating Tapjoy's Terms of Service, and was banned 5/23/We will not be reversing this customer's banned status

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** - awarded Coins in Walking Dead: Road to Survival 6/21/for
the 'Complete Level in Battle Camp' offerWe apologize for the delay in resolution to their issue

Initial Business Response /* (1000, 5, 2015/12/22) */
This customer was informed via Tapjoy ticket XXXXXXXX they did not take/complete this offer (aliexpress) through TapjoyWe are only able to award a user for offers taken through Tapjoy's promotional link, and even though this customer refutes
our determination, as we have no record/transaction of this offer we are unable to award their device
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like a list of all offers I have completed and proof of payment
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
In order to obtain a list of offers completed the customer will need to download the MyTapjoy appThis can be obtained from the Google Play Store: https://support.tapjoy.com/mtgpFrom the MyTapjoy app they can track their rewards and offers completed

Tapjoy has thousands of offersProviding random screenshots does not assist in locating the offer/s or providing the currencyIf there is a specific offer completed yet not awarded, they will need to submit a ticket for that offer along with the required proof of completion

Initial Business Response /* (1000, 5, 2015/05/27) */
There was no device found or ticket submitted via email: ***@gmail.com, so I am unable to provide details to this user's complaintTapjoy's offers are owned by third-party AdvertisersIf a user is not rewarded after completing an
offer, we must confirm eligibility before we can credit their deviceFrom what I can tell by this user's complaint, the Advertiser responded stating the user was ineligible for reward as they did not place the order via Tapjoy's promotional linkIf the Advertiser has stated/determined the user is ineligible, we can not credit their device for the offer as we must abide by the Advertiser's decision

Initial Business Response /* (1000, 5, 2015/08/13) */
Tapjoy's offers are owned by third-party AdvertisersIf a customer successfully completes an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their deviceThe customer is required to provide
the proof of completion received after completing the offerOnce provided we can then credit for the offerThis customer has submitted ticketsWe responded requesting the required proof, and the customer has not provided this for any of these tickets/offersOnce the customer provides the requested/required information we then confirm eligibility and award their device the missing currency
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The required information that Tapjoy is given as requiredTypically e-mail and some basic personal identity information such as address etcHowever when not rewarded and complaint for missing reward is filed with them they say that I have not completed the processTypically requesting me to download some App to finish the processThis was not as they advertised according to meeting their requirements in the first placeThey are misleading the consumer in saying what they are requiring from someoneProceed with caution! Have seen no level of customer service from these people
Final Business Response /* (4000, 9, 2015/08/28) */
As previously stated, we requested the required proof for all of the tickets submitted by this customer and received no responseTapjoy does not mislead our customersTapjoy's offers include instructions which are presented to the customer prior to taking the offerThe instructions state what is required to be eligible/awarded for the offer

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** - awarded *** Diamonds in Covet Fashion - Dress Up Game 5/31/for
the *** *** with 300+ channels for days for only $4' offerWe apologize for the delay in resolution to their issueAs much as we empathize for the frustration caused, *** is not a scam and we have had no other user issues with this offer

Tapjoy does not “rip off” our users or lie, and responds to every ticket submittedTapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTapjoy
awards over million transactions dailyCustomer Service interacts with 10,users daily, and when compared to CS tickets, this is less than 0.1% of total transactionsThe offer instructions presented to the user prior to taking an offer states what is required to complete the offerAs Tapjoy's offers are owned by third-party Advertisers, any information provided is to the third-party Advertiser, not TapjoyTapjoy has no control over what the Advertiser does with the information providedTapjoy never asks users to sign a privacy policyThis user has submitted tickets: are Resolved as Offer AwardedOne is Closed No Response as when the proof of completion was requested, no response was receivedIf they respond to their Closed ticket with the required proof it will be re-openedIf there are additional offers seeking reward, the user will need to submit a ticket for the offer along with the required proof of completionOnce provided and confirmed eligible, we can award their device the missing currency

Initial Business Response /* (1000, 5, 2015/10/16) */
Tapjoy's offers are owned by third-party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe customer is required to
provide the valid proof of completion received after taking the offer, and once verified we credit the user's deviceAll of this customer's tickets are 'Closed No Response' which means when our system responded requesting the required proof, there was no response received and their ticket was closedTapjoy's offers are also tested prior to being made available to the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is impossible to provide "proof" after filling out the surveysThey redirect your browser and put so many pop-ups on your phone that you have to close the browser just to get them to stopI have had to turn my phone off on a couple of occasions because there are so many pop-ups it becomes unusableI have gigs of memory, so it's not a problem with the phoneIf you search the web you will find that this happens on a regular basis to many people
Final Business Response /* (4000, 9, 2015/10/27) */
Once the customer has completed the offer they should receive a confirmation email which is used to confirm eligibility and award their deviceIf they would like to provide the name of the survey offer causing all of the pop-ups we can look into the issue further

Ticket *** - submitted for the 'Enter Email for Free Family Benefits Info' offer, was Closed No Response as the requested proof of completion was not providedIf they respond to their ticket with the required proof, it will be re-openedOnce provided and confirmed eligible, we can award
their device the missing currency
Ticket *** - submitted for the '*** FreeTime for Kids' offer, was Closed No Response as the requested proof of completion was not providedIf they respond to their ticket with the required proof, it will be re-opened. Once provided and confirmed eligible, we can award their device the missing currency
This user has not been bannedThe offers presented are what is available to the userFor further information please refer to Tapjoy's Terms of Service: ***

Initial Business Response /* (1000, 5, 2015/04/10) */
Ticket XXXXXXXX is for the 'Big Fish Casino - Free Slots, Vegas Slots & Slot Tournaments! Plus Poker, Cards, and more!' offer which is to download the Big Fish Casino app, not watch a video, and is a non-rewarded offer
This user was
warned for violating out Terms Of Service 3/21/with the following response:
"After taking a peek at your account, we wanted to provide a bit more information as to why your reward was delayed
Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all
Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind!
First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems
The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user
Please let this serve as our notice to you that continuing this behavior will result in the permanent suspension of your account from Tapjoy services."
This user continued to violate our TOS and has been banned from using Tapjoy's services effective 4/6/15, and provided the following response:
"I'm afraid our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceWe do not provide information regarding proprietary systems and/or methods of detecting this type of behavior, so we will be unable to go into further detailIf you would like more information regarding the terms of our service, I encourage you to review them here: http://info.tapjoy.com/about-tapjoy/terms-of-service./
Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you."
Their account will not be reinstated
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have screenshots of the offer in question and attached them to the initial complaint, which they ignoredIf I could attach them here, I would
I understand the first warning about the TOD violation, but the second one is where I deny any wrongdoing and posit it is due to this issue where they posted an offer and reneged after it was completed
Final Business Response /* (4000, 9, 2015/04/22) */
This user was banned soley for violating Tapjoy's TOS
Final Consumer Response /* (4200, 11, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Without any explanation as to what I supposedly violated in their Terms of Service, and the fact this came after I reported them for advertising, with screenshots of the offer they claim did not pay credits - I cannot accept their resolutionI will not do business with them again
I'm just thankful I didn't spend any real money with them

Initial Business Response /* (1000, 5, 2016/01/29) */
Tapjoy's offers are owned by third-party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis customer responded to their
ticket 7x, each time moving their issue to the bottom of the queue (Tapjoy works oldest tickets first)The requested proof of completion was provided, and the customer awarded for these offers 1/28/15:
- Coins in Walking Dead: Road to Survival for the "Save $100's on Auto Insurance! Get a Quote Now!" offer!
- Coins in Walking Dead: Road to Survival for the "Try ALOHA's Ultimate Tea Kit FREE - Get your free sample today!" offer!
We apologize for the inconvenience and delay in resolution
Initial Consumer Rebuttal /* (2000, 8, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was resolved, although they said I responded 7x to the complaintReason why I responded 7x is because tapjoy would not respond back to meThank you Revdex.com for your help

Initial Business Response /* (1000, 5, 2015/04/14) */
This user's device was not credited due to a "Rewards Failed" issue with Topps BUNT applicationWe have been looking into the cause of this issue, and have re-credited this user's device 90,Coins, and apologize for the delay in response and
resolution to their issue
Initial Consumer Rebuttal /* (2000, 7, 2015/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tapjoy is looking into the issue and will hopefully solve it for other usersI also got credited with the coins in a timely mannerI just wish there was better general communication directly from Tapjoy instead of needing to escalate through Revdex.com

Initial Business Response /* (1000, 8, 2016/02/02) */
This customer's rewards were blocked by our Risk Management systemThis issue has been resolved, and the blocked currency awarded to the customer's deviceThis includes Coins for the 'Limited-Time OfferFree Shave Cream + Razor
Handle!' offer (ticket ***) indicated in this complaintWe apologize for the inconvenience
Initial Consumer Rebuttal /* (2000, 10, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did as stated

Initial Business Response /* (1000, 5, 2015/07/24) */
This users rewards have been blocked by our Risk Management systemThis user has been warned for violating out Terms of ServiceIf this user continues to violate our TOS they will be banned from using Tapjoy's services
Initial Consumer
Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no idea what they are talking aboutI did nothing illegalThey threw a bunch of technical mumbo jumbo that I supposedly did, which I couldn't do even if I triedI do not appreciate being called a cheater nor do I appreciate being threatened in the manner in which they did, which is how I perceived it: as a threat
Final Business Response /* (4000, 9, 2015/08/05) */
This is what was stated to the user via Tapjoy ticket #XXXXXXXX:
"Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all
Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind!
First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems
The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user
Unfortunately, I'm afraid we won't be able to award you for the offers that weren't available to your country
Please let this serve as our notice to you that continuing this behavior will result in the permanent suspension of your account from Tapjoy services."
As previously stated, if the user continues to violate our TOS, they will be banned from using Tapjoy's services
Final Consumer Response /* (2000, 11, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied because they awarded me my credits, but I don't appreciate them accusing me of something I didn't doI have no idea what a Device Identifier or VPN even are, let alone how to change them

Complaint: ***I am rejecting this response because: I have done exactly what they have asked numerous times Provided proof of all kinds They still refuse to answer as to why they allow themselves and their partners in crime to charge people's credit cards over and over again to the point of where I had to close my account? Answer that and that should fix this issue Sincerely,*** ***

try under ***Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I can't get any of the big offers on my phoneThey stopped working two weeks ago. Sincerely,*** ***

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceWhat the user has stated is incorrectTicket *** was submitted 5/28/for the 'Get
Matched With The Perfect Wine! Bottles for only $30!' offer, and was Closed No Response 5/31/as no response was received when the proof of completion was requestedThe user was also notified their ticket was Closed 5/31/If they respond to their Closed ticket with the required proof it will be reopenedOnce provided and confirmed eligible by the Advertiser, we can award their device the missing currency

Complaint: ***I am rejecting this response because: It simply is falseI reached level 10! I completed what was required by reaching level I want every diamond that was promised to me.Sincerely,*** ***