Tapjoy

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user’s device was awarded for the ‘Stream Starz TodaySTART YOUR FREE TRIAL’ offer
5/19/with Cash in WWE Champions - NEW RPG Puzzle GameWe apologize for the delay in resolution to their issue

Initial Business Response /* (1000, 6, 2015/09/23) */
This customer submitted a ticket (XXXXXXXX) for this offer, which was responded as already awardedThe customer has not come back refuting this, so their issue was closed as ResolvedIn looking into this issue further, their device was not
credited the additional Gold as part of the 2x Battle Camp currency saleWe have since awarded their device the additional Gold

This user's rewards were blocked by our Risk Management systemThe blocked rewards were forced/awarded 6/12/for tickets *** & ***:
Coins for the “Install and Complete Level in Fishdom!” offer. Coins for the "Download Kill Shot Virus & Reach Level 4"
offer.
We apologize for the time taken to resolve their issue

Initial Business Response /* (1000, 5, 2015/08/28) */
There is an issue with the BUNT application where their servers our telling us the customer's device has been successfully awarded, yet the currency is not deliveredThe application's developer is aware of the issue and working to correct this
The customer was notified of this 8/24/
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution hereI've still not received what I am owedWhen I do, I will be satisfiedMy next *** is to collect names of other users of BUNT and file a collective complaint against BUNT and Tapjoy
Final Business Response /* (4000, 9, 2015/09/09) */
As previously stated regarding the BUNT application, The developer, Topps, is currently working to fix this issue as many players are not receiving currencyWe will update the customer as soon as we are told by Topps the issue has been corrected/resolvedAs this is an issue that Topps must correct, we are unable to assist further with this issue at this time
Final Consumer Response /* (4200, 11, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no resolution reached

Tapjoy does not scam our users or lieTapjoy awards over million transactions dailyCustomer Service interacts with 10,users daily, and when compared to CS tickets, this is less than 0.1% of total transactionsTapjoy also responds to all ticketsWhen a user submits a ticket it is
responded requesting their proof of completionIf no response is received in 72-hours the ticket is Closed No Response and the user is notified their ticket has been closedIf they respond to their ticket with the required proof it will be re-openedTapjoy's offers are owned by third-party AdvertisersThe information required to complete an offer is provided in the offer instructions, and any information provided is to the third-party Advertiser, not TapjoyTapjoy has no control over what the Advertiser does with the information providedThis user has submitted tickets: are Resolved as Offer Already Awarded, and were Closed No Response as no response was received when the proof of completion was requestedThe only time a user is banned from using Tapjoy’s services is for violating our Terms of Service

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket 0*** submitted for the 'Install and Register for Twitter!' offer was
determined ineligible for reward as their DeviceID has not installed *** We apologize for the time taken to resolve their issue

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted one ticket (***) for the 'Upgrade to level when you play
Mobile Strike!' offerThey were determined ineligible by the Advertiser, *** 4/21/as they were already awarded for the 'Upgrade to level when you play Mobile Strike!' offer 4/15/

Initial Business Response /* (1000, 5, 2015/10/27) */
This customer has filed a Revdex.com complaint against the wrong companyThis customer's issue is with Topps Inc., the publisher of Star Wars Card Trader, not TapjoyWe have had no correspondence via this email address since May 2015, nor do we reset
user's passwordsAll of our customer service representatives provide their names when corresponding, and we do not have an "April" on our CS teamThey are going to need to take this up with Topps Incagain or file their complaint against the correct company
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is absolutely rediculous but very representative of the "customer service" they provideI have numerous emails I can forward that show it is tapjoy that provides the service for topps and the star wars appMy issue is NOT with the app or the publisher but the customer service and the support provided to Tue appTheir (tapjoy's) team has done nothing but duck the issue here and this is absolutely in line with how they have conducted their business
I do not accept
Final Business Response /* (4000, 9, 2015/11/04) */
As previously stated, we have had no tickets/correspondence via this email address (***@cox.net) since May We do not reset user's passwordsAll of our customer service representatives provide their names when corresponding, and we do not have an "April" on our CS team

Complaint: ***I am rejecting this response because:
As u can see from above pictures they are just of just like them where I have completed offers and tapjoy has not payed the rewardThey owe 21,diamondsI even have proof of stupid offers I had to use credit on my phone for..I want what was promised to me for doing the offersTapjoy and covet run togetherIt is unfair I am out of money and didn't get my rewards.Sincerely,*** ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** for the 'Earn $FREE by Watching Video, Taking Surveys and More!'
offer was determined ineligible as InboxDollars was not installed on their deviceIDHowever, this was an agent error and InboxDollars was installedTheir device was awarded Diamonds in Covet Fashion - Dress Up Game 7/5/and we apologize for the inconvenience.
As we show the user's device was successfully awarded for the 'Stream & DownloadSTART YOUR FREE TRIAL' offer 6/28/17 (this means the publisher's servers told us the device was successfully awarded), if the user has not received their currency they will need to reach out to the application's publisher for assistance

Initial Business Response /* (1000, 5, 2015/08/13) */
This customer has submitted two tickets via email address ***@gmail.com 7/7/(13346141, XXXXXXXX)We responded 7/& 7/requesting they provide the required proof of completion, and the user did not respond to either request
These tickets have been 'Closed No Response'We will reach out to the customer again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, the funds were re-credited to me to resolve by the business.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/05) */
This user's rewards were blocked by our Risk Management systemAfter review, this user's device has now been credited for the blocked clicks and responded, and also been awarded for the 'Videostripe' offerWe did not ignore this user, but this
user responded to their ticket 7x, each time moving their ticket/issue to the bottom of the queue (Tapjoy works oldest tickets first)We apologize for the inconvenience and any frustration caused

They should be call TAPJIP! O stars

Complaint: [redacted]I am rejecting this response because:
Tapjoy is beyond deceitful. After paying out twice (incorrect payouts not totaling what they advertised) they then state the screenshots I provided are not from their offerwall.
In the attached screenshots you'll see in the first 4 screenshots TapJoy's branded [redacted] offerwall from today. You'll see in the the last 2 screenshots the same offerwall that TapJoy is stating isn't their offerwall. The last 2 screenshots are the proof I provided of surveys promised payout amounts. Just in case. If only I'd known how needed they would be. This proves the same "Offer Wall" though TapJoy is stating it isn't. Even though their "offer wall" looks the exact same today. As of 10 minutes ago. 
Secondly, TapJoy has made 2 payout for the surveys. They just paid out a little more than 15% of the diamonds they advertised/marketed/promoted. In the screenshots provided of the email conversations the "Specialist" even went as far as lying and stating they paid me for the surveys multiple times. He also lied and stated they paid me for the surveys days before I completed the surveys. After I reminded the "Specialist that screenshots are date stamped and they couldn't have paid me out for the survey days before I completed the survey. (Keep in mind I take these surveys daily to earn rewards for the game that's the whole point of taking the surveys anyway. So those prior dates that were mentioned were for OTHER surveys I completed. Of course the specialist knows this and lied anyway). After the falsehoods were pointed out the "Specialist" replies with that's not their offers and I have to go through who submits the offers. 
Third. Regardless of who is presenting the offer if you are missing diamonds you submit a ticket with TapJoy, provide proof and TapJoy reimburses you the advertised/marketed/promoted rewards (always in diamonds). That is still the process as of this morning. 
I took screenshots showing their process is still the same. I've reached the limit of screenshots to be uploaded though so they couldn't be included in this response.
That proves that TapJoy is deceitful, lies rather than payout the advertised rewards to customers who completed their offers. They cheat customers and then blatantly lies about it.
They are truly reprehensible.
They still haven't paid out the "VIRTUAL" rewards.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 13.0px; font: 11.0px Verdana} span.s1 {font-kerning: none} Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we...

can credit their device. Ticket 09690715 - awarded 11712 Diamonds in Covet Fashion - Dress Up Game 9/13/17 for the 'Join LifeLock® for 30 Days RISK FREE + 10% Off' offer. Ticket 09731451 - awarded 10832 Diamonds in Covet Fashion - Dress Up Game 9/8/17 for the 'Shipt grocery delivery! Get 14 days FREE now!' offer.

Initial Business Response /* (1000, 5, 2015/08/05) */
This user has submitted a Revdex.com complaint for the wrong company. Tapjoy offers currency to users who take/complete offers through our offerwall by our Advertising Partners. What this user has described is an in-app issue. If the user's app/game...

froze and they lost their free spins and currency, they would need to reach out to the application's developer for assistance. Tapjoy is unable to help with this issue. The Wizard of Oz Slots is a Zynga application, and the user would need to reach out to Zynga support for help with this issue (https://support.zynga.com).

Complaint: [redacted]I am rejecting this response because: They are incorrect. I have completed the tasks and have not been credited the coins. I don't know what a device identifier is let alone how to reset one. Tapjoy passed the blame to the game makers . I have contacted both game makers and I can provide the emails they sent that show I did in fact download the games and I do deserve the coins. Sincerely,[redacted]

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. 
[redacted]...

[redacted]

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. We are unable to provide further information regarding this claim as nothing was found...

with the email address provided: [redacted]