Tapjoy

Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user has submitted 64 tickets: 57 are Resolved as Offer Awarded. 6 are Closed No...

Response, as when the proof of completion was requested no response was received. They were also informed when the ticket was Closed. If they respond to their Closed tickets with the required proof, they will be re-opened. One ticket ([redacted]) is Waiting on Customer, for the user to respond with the requested proof of completion. 
 
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Tapjoy awards over 18 million transactions daily. Customer Service interacts with 10,000 users daily, and when compared to CS tickets, this is less than 0.1% of total transactions. We apologize for the delay in resolution to their issues.

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Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user has submitted one ticket ([redacted] which was Closed No Response [redacted] as when the proof of completion was requested, no response was received. The instructions presented to the user prior to taking an offer states what is required to complete the offer. Any information provided is to the third-party Advertiser, not Tapjoy, and Tapjoy has no control over what the Advertiser does with the information provided. If the user has additional offers seeking reward, they will need to submit a ticket for the specific offer along with their proof of completion. Once provided and confirmed eligible, we can then award their device the missing currency.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the product shortly after filing this complaint and thus the outcome is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I re-downloaded the [redacted] app to specifically check whether or not Tapjoy had dealt with the discrepancies, and they most certainly have not. They also did not respond by email to my numerous requests along with the requested supporting documentation proving that I met all of the stipulations of the third party offer. Being backlogged is one thing, but being unresponsive is yet another. And insinuating that I did not do what was asked of me is unacceptable. They have a poorly managed product with many problems that need to be worked out and it is wrong to bait a person into giving personal information to third party companies for a "reward" from your company which never comes. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have made myself clear. Tapjoy IS a fradulent company. END OF STORY. Now, because of this complaint, Tapjoy has punished me by taking away all but four pathetic offers for the Covet Fashion game. See the attached screenshot taken just moments ago. This is how they do business.
I do not expect any further resolution since they clearly do not conduct business in an upfront manner. My only hope is that the Revdex.com will make this public and penalize Tapjoy with the lowest rating possible.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/13) */
Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. After completing this offer, they...

would have received a health insurance quote/s via email. We requested this information, yet the quote was not provided. This user's device has since been awarded for the 'Get matched to a health insurance policy perfect for you!' offer 713 Gems.

As previously stated, this user is submitting tickets from multiple email addresses, which will only cause confusion and delays in resolution to their issues. Ticket [redacted] was submitted via email address [redacted]. If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s device. If the user has still not received their currency, they will need to reach out to the application’s publisher for assistance.

As previously stated, this determination was made by the Advertiser, MachineZone, not Tapjoy, however we also confirmed Mobile Strike is not installed on their DeviceID. This user also has multiple DeviceIDs. It has been explained to the user that resetting their DeviceID will cause this issue and is also in violation of Tapjoy's Terms of Service. We then made a one-time exception and awarded their device for the 'Play Mobile Strike and Upgrade to Level 10' offer.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] submitted for the 'Upgrade to level 10 when you play Mobile Strike!'...

offer was determined ineligible by the Advertiser, MachineZone, 6/30/17 as they did not complete the requirements of the offer. Per MachineZone, their Headquarter was at Level 7, not 10.

This user was banned from Tapjoy's services due to manipulating the system to receive currency without providing the requested/required proof. They were previously warned and have continued this behavior, responding without the required proof to nearly every one of their 267 tickets. For further...

information please refer to Tapjoy's Terms of Service: [redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Tapjoy does not offer telephone support. Tapjoy's offers are owned by third-party Advertisers. If a user has successfully completed an offer as per the instructions and not been rewarded, we must verify eligibility before we can credit their...

device. The Advertising Partners require the user provide valid proof of completion before we can credit their device the missing currency. This user has submitted 16 tickets and has not provided the requested/required proof of completion for any ticket/offer. Our CS Agents have explained to this user how Tapjoy works and what is required to credit their device, yet this user refuses to provide this information/proof of completion. We can not assist this user further with their missing currency until the required proof of completion is provided.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided the requested information over and over and over. I have all but given them full access to my email.
Final Business Response /* (4000, 9, 2015/07/09) */
Unfortunately, what this user has stated is not true. As we stated previously, this user has submitted 16 tickets ([redacted], XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX) and has not provided the requested/required proof of completion for any ticket/offer. We can not assist this user further with their missing currency until the required proof of completion is provided.
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted 16+ tickets and sent many many responses to their emails including screen shots and emails from the sponsors. I have received probably 40+ phone calls from the same sponsors. You do not always get confirmation emails after completing the offer. I have received credits from completing several offers including some that they did research and credit me and never once received a confirmation email. However I have sent them the ones I did receive. This is just a huge cop-out by them and they know it. I have spoke with several friends and they all have had the same problem as me, this is by no means an isolated incident. I am obviously frustrated I feel completely taken advantage of. I am feeling like I will NOT EVER get this resolved because of the way this company conducts business. They have blocked me from communicating with them, I cannot access their website and my emails go unanswered. So is the next [redacted] hiring an attorney? As I said I am beyond frustrated especially knowing that they do this to just about everyone. I had hoped for amicable resolution but it just seems that my hope is asking way to much. Thank you, [redacted]

Complaint: [redacted]I am rejecting this response because:I completed the offer through Walking Dead: Road to Survival on my Android.I have no other device that I use this app on.I have no other app that I use Tap Joy on/through
I didn't access this offer through MachineZone, I accessed it through Tap Joy.As such, it is not my concern who ultimately funded this offer, it is my concern that I wasted a huge amount of time following the instructions as stated in the offer.As mentioned before I am far more annoyed about the time wasted (which is compounded every time I have to write another response) than the missing coins, but I can't realistically expect Tap Joy and/or MachineZone to add a 1 week to my life so I will have to make do Walking Dead: Road to Survival coins. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
This user is not eligible for reward for this offer which was explained to this user 5/2/15 via ticket XXXXXXXX. Here are the offer instructions for the 'Join Fanduel! One-Day Fantasy Basketball Leagues!' offer:
"Sign up, make a deposit of...

$10 or more, and enter a real money tournament.
Note: You must register and deposit $10 or more to be rewarded. Removing the deposit will revoke your reward."
The offer and instructions are very clear the user must join/sign-up for Fanduel, and the proof the user provided (attached below) shows the user has joined/been a member of Fanduel since 12/2013. As the user the user did not join/sign-up for Fanduel as per the offer instructions, they are ineligible for reward.

Initial Business Response /* (1000, 5, 2015/12/22) */
Tapjoy's offers are owned by third-party Advertisers. If a customer successfully completes an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their device. The customer is required to provide...

proof of completion received after completing the offer which is user to verify eligibility. Once provided and verified, we then award the customer's device. This customer has two unresolved tickets ([redacted], XXXXXXXX) submitted 12/20 & 12/21 which will be handled accordingly.

As previously stated, this user was denied by the Advertiser, [redacted], as Mobile Strike is not installed on their DeviceID. Tapjoy also confirmed Mobile Strike is not installed on their deviceID.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. 
Ticket [redacted] was submitted 5/20/17 for the 'Ladbrokes Sport – Deposit £5...

and play!' offer. Once the proof provided was accepted, this was then escalated to the Advertiser, Ladbrokes, to be confirmed eligible. Their device was awarded 33821 Diamonds in Covet Fashion - Dress Up Game 6/2/17. 
Ticket [redacted] was submitted 5/25/17 for the 'FREE EuroMillions bet when you buy one for £2.50!' offer. The user was notified 5/30/17 they were ineligible for this offer as they were already awarded for the 'Start your year with EuroMillions 100M Jackpot for only £1' offer 5/26/17. The user responded with: "Ok. Thanks anyway."

Initial Business Response /* (1000, 5, 2015/12/18) */
This customer already filed Revdex.com complaint XXXXXXXX. This customer was warned for violating Tapjoy's Terms of Service 11/3/15 and again 11/19/15. They were then banned 12/7/15 for continuing to violate our TOS. Below is the correspondence sent to...

the customer:
"I'm afraid our Risk Management systems have detected behavior on your account that is a violation of our Terms of Service. We do not provide information regarding proprietary systems and/or methods of detecting this type of behavior, so we will be unable to go into further detail. If you would like more information regarding the terms of our service, I encourage you to review them here:
https://my.tapjoy.com/static/tos
Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you."
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All I did was watch tons of videos that were spawning each time I go to click on free gems. There was no fraud committed on my part of the offers keep respawning. They claim I used some type of device to get gems but I didn't. All I did was reset my phone. I highly do not recommend people from using their services. They're very unprofessional and occasionally freeze your account if they see you watch a lot of videos and half the time on the download content, they will not reward you. They like to threaten you with banning your account and they do it by freezing your account for 72 hours every now and then so you won't keep redeeming rewards. Only explanation they can give you is that something went wrong and that they'll look into it. I HIGHLY WOULD NOT RECOMMEND TAPJOY. Use App Mana instead.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
Tapjoy does not ban customers or freeze their account due to watching/taking multiple video offers. This customer has been banned from using Tapjoy's service due to repeatedly violating our Terms of Service.
Final Consumer Response /* (4200, 11, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was banned for basically watching too many video clips and contacting them after not receiving my rewards for downloading apps that didn't give me rewards. They do this thing where they say it's a software issue while it's not. They froze my account 3 times but literally I was only issued 1 warning and then when I didn't recieve any more rewards and contacting them again, they chose to cut me off with no further help and banned me permanently for watching videos that's kept showing up for me. Is this service or just plain old cut throat? Very dissatisfied!

Initial Business Response /* (1000, 5, 2015/08/05) */
This users rewards were blocked by our Risk Management system. After review we have forced the blocked rewards and the user's device has been credited. We apologize for the inconvenience and delay in receiving their currency.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue has been resolved. Thank you.

Complaint: [redacted]I am rejecting this response because:
I HAVE DONE ALL OFFERS BY USING MY [redacted]. I CANNOT TAKE APICTURE OIF WHAT I'VE DONE USING MY [redacted]! I CANNOT USED MY CMOPUTER BECAUSE TAPJOY IS NOT COMPATIBLE WITH WINDOWS! I NEED ALL OF MY REWARDS INCLUDING ALL OF REWARDS FROM ALL THE OFFERS I COMPLETED! NEXT STEP: CONSUMER AFFAIRS THEN ATTORNEY GENERAL'S OFFICE!Sincerely,[redacted]