Tapjoy

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 9882 Diamonds in Covet Fashion - Dress Up Game 7/12/17 for...

the 'Get your first month of World Book Reading Club for just $1' offer. We apologize for the delay in resolution to their issue.

We apologize for the delay but the way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offers. When a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before...

we can issue the currency since we do not own the offer. We make sure to let each user know that this process may take up to 3-5 business days for the Advertisers to verify.Unfortunately with this email address provided ([redacted]@yahoo.com), our systems were unable to locate this users device information. Without this information, we will not be able to investigate her tickets.

Tapjoy does not offer telephone support. Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. When submitting a ticket it states: "Tapjoy requires...

up to 24 hours for your account balance to update. Please wait until that time if you do not see your completed offer in the list below”. Submitting a ticket for another/different offer only causes confusion and further delays in resolution to their issue. This user  submitted ticket [redacted]9 9/5/17 for the ‘Continue to play and Complete Level 10 in Township!’ inquiring about the [redacted] offer, and our system responded as already awarded. They also submitted emails to an unmonitored email address, which were responded letting the user know this. They then submitted ticket 09766729 for the correct ‘Gifts and goods starting at just $1 - Shop [redacted] Now!’ offer 9/9/17. The user responded with the requested proof of completion 9/12/17, and this was awarded 9/15/17 after being confirmed eligible, 6771 Diamonds in Covet Fashion: The Game for Shopping & Dress-Up.

As previously stated, until our back-log is resolved the customer will continue to experience delays in response times and resolution to their issues. We apologize for the frustration caused, and are working to resolve the back-log as soon as possible.

Initial Business Response /* (1000, 5, 2015/05/21) */
This user was responded as ineligible for reward via ticket XXXXXXXX, as the proof/welcome email provided for the 'Get a FREE $3 gift card when you earn 300 Swag Bucks!' offer was dated 9/22/2014. The user clicked on this offer 5/7/2015 and...

5/19/2015. This means the user did not sign-up for Swagbucks through Tapjoy, and the offer instructions state: "Sign-up for a free SwagBucks Account". When informed of this, the user then threatened a Revdex.com complaint. Our Supervisor credited the user 928 Soul Points in Dark Summoner as a one-time exception to try and appease the user, yet a complaint was still submitted.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint was entered on 5-16-2015. I dont accept their response of half credit.
Tapjoy lied to Revdex.com and said, "Our Supervisor credited the user 928 Soul Points
in Dark Summoner as a one-time exception to try and appease the user,
yet a complaint was still submitted." The problem existed before
that date of 5-18-2015. I only amended the images to the complaint
but the complaint was already filed so they are lying about that
AND in fact I did sign-up for Swagbucks through Tapjoy only,
because Tapjoy is the only way to get soul points; I would only attempt
to collect a reward for "Swag Bucks" because of their ads. It was not
from anywhere but from Tapjoy. This is not the only ad they dropped
the ball on. There are others as well, Health Insurance, Tokyo Girls,
and apps that dont even exist, but I dont have the proof for the other
complaints because they are phone calls for quotes or no welcome email
was ever sent, and images were erased from my hard drive.
Nonetheless, they practice false ads. I am seeking full compensation, they
should credit the remaining Soul Points of 928 Soul Points.
Final Business Response /* (4000, 10, 2015/06/04) */
As previously stated, this user did not sign-up for the Swagbucks offer via Tapjoy, and is ineligible for reward. Attached is the proof provided showing this user signed-up to Swagbucks 9/22/2014. If this user has successfully completed an offer as per the instructions they will receive confirmation via email which is used to verify eligibility. If it is a call offer, the Advertiser will verify with the mobile # used to complete the offer. If the offer is an app install, our CS Team will request a screenshot of the app installed/running on their device to be rewarded. If the user has deleted or erased their proof of completion we are unable to assist with the missing currency, as our Advertising Partners require valid proof of completion be provided to credit. This user will not be credited any additional Soul Points for the Swagbucks offer, as they are ineligible for reward.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This customer has no pending/unresolved tickets. If there is a specific offer completed...

yet not awarded, they will need to submit a ticket for that offer along with the required proof of completion.

Initial Business Response /* (1000, 5, 2015/10/01) */
This customers rewards were blocked by our Risk Management system. This customer has been warned for violating our Terms of Service. If they continue to violate our TOS they will be banned from using Tapjoy's services.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response states I was blocked by Risk Management for what I login to Tapjoy from both my personal computer and tablet, which is not a violation What did I violate I would like to know. This is nothing more then an attempt not to payout larger rewards, like the 5k + reward I never received for following the steps for playing Hearthstone: Heroes of Warcraft, and a few other games I never received rewards from. I think the supposed violation came from not paying out large rewards and reporting to reward services when I didn't receive rewards.
Final Business Response /* (4000, 10, 2015/10/16) */
Below is what was stated to this customer 10/1 via Tapjoy ticket #XXXXXXXX:
"Our Risk Management systems have detected behavior on your account that is a violation of our Terms of Service. Changing settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our users. We have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all.
Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind!
First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems.
The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user.
As this is your first warning, please let this serve as our notice to you that continuing this behavior could result in the permanent suspension of your account from Tapjoy services."
Final Consumer Response /* (2000, 12, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have read the response and agree I did login from 2 places my PC using bluestacks Android emulator and my tablet so I guess by doing that it flag their system. Knowing this I now use their services from my tablet instead of my PC. I figured this was OK since I own both systems and both rare connected to the same internet service provider. I'll have to check with Tapjoy and see if I can use both systems

We apologize for the delay but the way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offers. When a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before...

we can issue the currency since we do not own the offer. We make sure to let each user know that this process may take up to 3-5 business days for the Advertisers to verify.
Regarding this users ticket number 00465839 - worth 168,000.00 credits for the "Shop Pura Vida bracelets hand-crafted in Costa Rica!" offer, our systems show that he was successfully credited on April 7th.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - determined ineligible for reward for the '3 FREE Energy Shots from...

TUBE SHOT! Just pay $1 S&H!' offer, as they did not sign-up through Tapjoy.

Initial Business Response /* (1000, 5, 2015/05/15) */
This user's rewards have been blocked by our Risk Management system. This user has been warned for violating our Terms of Service, and their blocked rewards forced/rewarded. If this user violates our TOS again, they will be banned from using...

Tapjoy's services.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have thoroughly observed TapJoy's TOS and have not knowingly done anything to violate it. I request to know exactly when and in what way I have supposedly violated their TOS.
Meanwhile, most of the "download and run app" offers are still not paying out.
Final Business Response /* (4000, 9, 2015/05/20) */
This is the correspondence sent to the user regarding violating Tapjoy's Terms of Service:
"Our Risk Management systems have detected behavior on your account that is a violation of our Terms of Service. Changing settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our users. We have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all.
Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind!
First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems.
The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user.
Please let this serve as our notice to you that continuing this behavior will result in the permanent suspension of your account from Tapjoy services."
As previously stated, if the user continues to violate our TOS, they will be banned from using Tapjoy's services.
Final Consumer Response /* (4200, 11, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not participated in any of the "behaviors" outlined in TapJoy's response. Therefore, I again request to know the specific violation to their TOS so that I am sure not to violate it in the future. If TapJoy chooses not to reveal this criteria or provide proof of a TOS violation, then they possess no legal right to refuse their service to users.
As of this morning, my account has again been blocked by the "Come back later for more offers" black screen that prevents access to TapJoy's offers. I also request to know the specific activities that activate this apparent suspension so that I may avoid it in the future.
I have also noticed of late that a number of offers that do not pay out no longer materialize in the Track Rewards section of the TapJoy app, preventing the ability to report these issues via their customer service system.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 14557 Diamonds in Design Home 6/15/17 for the [redacted]...

Today. START YOUR FREE TRIAL' offer. We apologize for the delay in resolution to their issue.

This user's device was awarded 6/30/17 with 2240 Boss Coins in Online Soccer Manager for the [redacted] Days RISK FREE + 10% Off' offer. They were also informed of this via ticket [redacted]. This user is also submitting tickets from multiple email addresses, which will only cause...

confusion and delays in resolution to their issues.

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We have advised the user their device has been awarded for the 'Take another super survey with...

TapResearch!’, 'Take a Quick Survey!’, and 'Take a Super Survey!' offers. If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s device. If they have not received their currency, they will need to reach out to the application’s publisher for assistance.

This user's reward was blocked by our Risk Management system. The blocked reward has been forced/awarded, and we apologize for the delay in resolution to their issue.

Initial Business Response /* (1000, 5, 2015/09/18) */
There was an issue with the NFL Huddle application where user's were not receiving their currency. This was an issue with the publisher, Topps. We notified any customers having this issue the publisher was working to correct this issue. The...

issue has since been corrected, and we are now able to award customers their currency. This customer was awarded for the 'Play fantasy football? Turn that knowledge into cash!' offer 9/16/15. We apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the coins. I am happy that the issue was resolved

Initial Business Response /* (1000, 5, 2015/09/17) */
This customer's rewards were blocked by our Risk Management system. This customer has been warned for violating our Terms of Service. If they continue to violate our TOS they will be banned from using Tapjoy's services.

Initial Business Response /* (1000, 5, 2015/09/23) */
We informed this customer their device was successfully awarded for the 'FTD' offer 7/17/15 with 47 Bonus Rolls in Dice With Buddies Free. This customer's device has also been awarded for the 'Shop @ Macys.com!' offer with 22 Bonus Rolls, and...

their ticket/issue has since been resolved. If there is another/additional offer that has been successfully completed as per the offer instructions and not awarded, they will need to submit a ticket along with the required proof of completion and we are happy to investigate the missing currency.

Initial Business Response /* (1000, 5, 2015/06/24) */
This user's rewards were blocked by our Risk Management system. This user has been warned for violating our Terms of Service. If this user continues to violate our TOS, they will be banned from using Tapjoy's services.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still refused to finish their job and their services still did not meet.
Final Business Response /* (4000, 9, 2015/07/09) */
This user's outstanding tickets have all been resolved/awarded, and currently has no open/unresolved tickets. As long as the user does not violate our TOS, they should have no problem taking offers and being rewarded going forward.
Final Consumer Response /* (2000, 11, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They met their services.

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Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully...

completing an offer as per the instructions, we must confirm eligibility before we can credit their device. When submitting a ticket it states: "Tapjoy requires up to 24 hours for your account balance to update. Please wait until that time if you do not see your completed offer in the list below". Submitting a ticket for another/different offer only causes confusion and further delays in resolution to their issue. To assist further with their missing currency, the user will need to submit a ticket for the specific offer/s seeking reward, along with their proof of completion. Once they have done this and been verified eligible, we can then award their device the missing currency.

As we're working to eliminate our back-log of tickets, this user's ticket will be handled in the order received. We apologize for the delay in resolution.