Tapjoy

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 480000 Coins in Quidd 5/11/17 for the 'Fresh ingredients...

delivered - [redacted] makes cooking easy!' offer. We apologize for the time taken to resolve their issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted],
and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/18) */
Tapjoy's offers are owned by third-party Advertisers. If a customer successfully completes an offer as per the instructions and is not awarded, we must verify eligibility before we can credit their device. This customer has submitted 6 tickets,...

yet not provided the requested/required proof to verify eligibility.

Tapjoy responds to every ticket. Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user's tickets are all Resolved except...

for [redacted] which is Waiting on Customer for the user to respond with the requested proof of completion. If there are additional offers seeking reward, the user will need to submit a ticket for the offer along with their proof of completion. Once confirmed eligible, we can then award their device the missing currency.

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This user's rewards were blocked by our Risk Management system. This user was warned for violating Tapjoy's Terms of Service, and the...

blocked rewards forced/awarded. If they continue to violate our TOS, they will be banned from using Tapjoy's services.

Initial Business Response /* (1000, 5, 2015/11/06) */
This customer responded to their ticket #XXXXXXXX XX/1 and 11/3, and has now been awarded for the 'Web Game Play Bridge Hero Lite - Get 5 Points and Win!' offer 550 Diamonds in Covet Fashion - The Game for Dresses, Hairstyles and Shopping.

Initial Business Response /* (1000, 5, 2015/05/22) */
This users rewards were blocked by our Risk Managements system. This user has been warned for violating our Terms of Service, and the blocked rewards have been forced/rewarded. If the user continues to violate our TOS, they will be banned from...

using Tapjoy's services.

Complaint: [redacted]I am rejecting this response because:
I'm not sure what methods TapJoy or it's advertisers use to verify completion of the offer, but I most certainly do have Mobile Strike installed on my device (which I downloaded using the TapJoy offer link) and I spent several hours of my time getting to the required level in the game to satisfy the offer.  Whatever method TapJoy is using for verification is faulty and I'm very suspicious of it's practices.
Sincerely,[redacted]

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 9140 Diamonds in Covet Fashion - Dress Up Game 7/5/14 for...

the 'Claim your 50 FREE spins + £40 to Play With!' offer. We apologize for the delay in resolution to their issue.

This user submitted ticket [redacted] 7/2/17 for the 'Sign up for [redacted] today' offer. This user's currency went to a Rewards Failed status. We re-credited their device 21740 Diamonds in Covet Fashion: The Game for Shopping & Dress-Up 7/6/17, and apologize for the inconvenience.

Initial Business Response /* (1000, 5, 2015/10/28) */
This customer has not been banned from using Tapjoy's services, and has been taking/completing offers up until today, 10/28/2015. For any further questions, please refer to our Terms of Service.
Initial Consumer Rebuttal /* (3000, 7,...

2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am clearly not seeing all offers. The system even states when I load their offer page, that all offers are not available. I am only being provided a limited number of offers, and I would like to know specifically what terms I violated to now only receive a limited number of offers instead of all offers.
Again, I am clearly not being allowed to see all tapjoy offers, I would like to know why, and I would like to have all offers reinstated.
Final Consumer Response /* (3000, 12, 2015/11/17) */
The consumer indicated he/she DID NOT accept the response from the business.)
I have read the terms of service and see no wrong doing on my part. Why are the only offers being presented to me low credit video offers? What terms have I violated?
Final Business Response /* (4000, 14, 2015/12/01) */
Tapjoy has not stated this customer has violated our Terms of Service. Tapjoy's TOS states: "we reserve the right to add, remove or modify any portion of the Services at any time without notice to you."

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I am not happy that they still say the twitter app is not on my device as that calls me a lier which I am not. They have finally rewarded me so I am willing to accept this response.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/01) */
It appears this customer has filed a Revdex.com complaint against the wrong company. This customer has submitted one ticket with Tapjoy via the email address provided ([redacted]@yahoo.com) June 3, 2015 (ticket #XXXXXXXX), which was Closed No Response...

June 5, 2015. We show we have had no other correspondence with this customer nor told her we would resolve this matter. Also, Tapjoy does not have the capability to erase a users currency. We offer currency in exchange for completing offers through our in-app offerwall. The application's publisher may be able to erase/revoke currency, but Tapjoy is unable to do this. They need to contact the publisher of their application for assistance and file their complaint with the appropriate company.

Initial Business Response /* (1000, 5, 2015/08/05) */
This user has submitted one ticket (#XXXXXXXX) for the 'Get More Rewards!' offer. This is a non-rewarded offer and states is a way for the user to engage with our Advertisers and earn up to a specified amount of currency. As stated: "Earn more...

rewards for your app! Tap below to see all the amazing ways you can increase your currency."
This user has not submitted a ticket for a Twitter offer nor been told this offer is non-rewarded. This user's device was successfully awarded 78 Platinum for the 'Install and Register for Twitter!' offer in the Once Upon a Fairy Love Tale app 7/31/15.

Initial Business Response /* (1000, 9, 2015/07/15) */
This user's ticket/issue was initially delayed due to responding their ticket 6x, each time moving it to the bottom of the queue (Tapjoy works oldest tickets first). This user's rewards were then blocked by our Risk Management system, further...

delaying resolution to their issue. This has now been corrected, the blocked currency awarded, and the user has also been awarded for the 'Join Disney Movie Club and Get a FREE Frozen Lunch Bag!!' offer XXXXXX Credits, along with some additional currency due to the delay in resolution. We apologize for the inconvenience and frustration caused.

Complaint: [redacted]I am rejecting this response because: I still can't get offers on my phone or kindle. I was unblocked for a few days but got blocked again.Sincerely,[redacted]

Ticket [redacted] - awarded 6/16/17 with 5823 Diamonds in Design Home. If a user's device has been successfully awarded (this means the publisher's servers notified us their device was successfully awarded) yet the user has not received their currency, they are directed to reach out to the...

application's publisher for assistance. The publisher, [redacted], contacted us 6/19/17 and we advised them we showed the user's device was awarded 6/16. [redacted] should have confirmed if the user received their currency, and if so, let them know this, and if not, awarded the missing currency and resolved this issue for the user.

From: [redacted] [mailto:[redacted]
 
 
Hi,
 
Regarding the above complaint
 
Please close this now as Tapjoy have honoured payment of the reward
 
Thanks for your help with this matter
 
Regards
[redacted]
Sent from my iPad

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 1024 Diamonds in Wheel of Fortune 6/13/17 for the 'Check...

out Loot Crate: the #1 monthly box for geeks & gamers!' offer. We apologize for the time taken to resolve their issue.

As previously stated, this determination was made by the Advertiser, MachineZone, not Tapjoy. However, when the user reached out to MachineZone for assistance, they did not assist the user and referred them back to Tapjoy, so we have awarded their device for the 'Upgrade your Citadel to Level 10 in Final Fantasy XV' offer 7/27/17.