Tapjoy

Complaint: [redacted]I am rejecting this response because:
The last click was for the level 10, not the level 6. Offer didn't state first click.
Sincerely,[redacted]

This user's rewards were blocked by our Risk Management system. This user was warned for violating Tapjoy's Terms of Service, and the blocked clicks forced/awarded. If they continue to violate our TOS, they will be banned from using Tapjoy's services.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. 
Ticket [redacted] - awarded 450000 Coins in [redacted] for the [redacted]...

[redacted]!' offer 7/19/17. We apologize for the delay in resolution to their issue. 
Ticket [redacted] - determined ineligible for the 'Install and Register for [redacted]!' offer as their DeviceID has not installed [redacted].

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 2041 Gold Pins in [redacted] Challenge for the 'Sportsbet:...

Register, Deposit and get up to $250. T&C’s apply' offer 11/27/17. We apologize for the delay in resolution to their issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

"We are not ignoring our users, and apologize if there is a delay in our response. The only time a ticket is Closed is if we have requested proof from the user and no response is received within 72-hours. When the ticket is Closed, the user is also notified of this. Of the 21 tickets submitted, two were determined ineligible for reward by the Advertiser:
Ticket [redacted] - determined ineligible for by the Advertiser, MachineZone, for the ‘Upgrade to level 10 when you play Mobile Strike!’ offer 4/24/17 as Mobile Strike was not installed through Tapjoy.
Ticket [redacted] - determined ineligible by the Advertiser, MachineZone, for the ‘Download Game of War & Upgrade Stronghold to Level 10!’ offer 6/26/17 as Game of War was not installed through Tapjoy.
The remaining 19 tickets are all Resolved as Offer Awarded."

Initial Business Response /* (1000, 5, 2015/05/22) */
Tapjoy's offers are owned by third-party Advertisers. If a user has successfully completed an offer per the instructions and not received their currency, we must verify eligibility before we can credit their device. Our Advertising partners...

require the user provide valid proof of completion before we can reward the missing currency.
This user's rewards were blocked by our Risk Management system. After review, this user's device has now been credited for the blocked clicks and responded. We apologize for the inconvenience and any frustration caused.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have provided shipping information from two large offers (coffee, oyo sports) and they haven't paid. Many others still in process.
Final Business Response /* (4000, 11, 2015/06/05) */
As the user provided the proof as required by our Advertising Partners, this user's device has been rewarded for the '10% Off & Free Shipping on NFL, NHL and MLB Minifigure Toys' and 'FREE Coffee and Free Gifts! Just $1 S&H!' offers. Any other offers not rewarded, the user will need to provide the requested/required proof of completion.
Final Consumer Response /* (4200, 13, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have blocked me from reward offerings, likely because of this report.
They have awarded some offers, but fail to reward others when you follow their directions. Offers like "call for an insurance quote" where you call the offices and get a phone quote will not get honored because they don't provide an email. Still others are never rewarded because of technicalities that are never disclosed in the offer.

Initial Business Response /* (1000, 5, 2015/11/04) */
This customer submitted a ticket for the 'Send a sweet surprise from Sharis Berries' offer (#XXXXXXXX). The customer was notified 11/4/15 that their device was already awarded 132 Planet Coins in Dawn of the Dragons 10/30/15. This means the...

publisher's servers notified us the customer's device was successfully awarded. If the customer has not received their currency, they will need to reach out to the application's publisher for assistance. They can be reached here: http://www.dawnofthedragons.com/forums/forums/contactus.php
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for looking into my issue. This has been resolved.

Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user was determined ineligible for the 'Play Game of War and Upgrade to Level 10' offer...

by the Advertiser, MachineZone, 6/2/17 as their DeviceID has not installed Game of War. We also confirmed their DeviceID has not installed Game of War. The user was also determined ineligible for the 'Continue to play and Complete Level 25 in Gardenscapes!' offer as their DeviceID has not installed Gardenscapes, and Tapjoy also confirmed their DeviceID has not installed Gardenscapes. The user has not submitted a ticket for a Mobile Strike offer.

Tapjoy has not incorrectly stated the issue. The user did not provide the required valid proof of completion, and was awarded as a one-time exception due to the time taken to resolve their issue. The Revdex.com complaint had no bearing on our determination, nor will they be awarded for an offer again without providing valid proof of completion.

We apologize for the delay but the way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offers. When a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before...

we can issue the currency since we do not own the offer. We make sure to let each user know that this process may take up to 3-5 business days for the Advertisers to verify.
I see that this user took 3 non-rewarded offers. Unfortunately, we do provide non-rewarded offers and this is just an opportunity for the user to engage with our Advertisers. However, users are able to retrieve free gold or currency within the app but not every single offer we provide is an awarded offer.

Initial Business Response /* (1000, 5, 2015/08/18) */
[redacted],
After reviewing your ticket, it appears as though you did provide us with the information required in order to be approved for reward for this offer. However, we are unable to locate the device in our system that you used to complete...

this offer. The device information we have, does not show the Vista Shops order being taken, or viewed, from it. The requested information is necessary in order for us to ensure the credits are delivered to your account successfully. Without that information, we will be unable to provide you your in game currency. I apologize for your frustrations, but please understand we would like to award you properly for completing the offer. If you are unable, or unwilling to provide us with your device ID, you may alternately create a Tapjoy Gamer Account, and link it to that. You can do that by going to http://my.tapjoy.com .
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID make the purchase with my iphone to Vista Shops through the Tapjoy offer. I'm in complete disbelief that I've had to jump through so many hoops to prove this and still the issue isn't resolved. I'm contacting the administration of the game 'Kill Shot' to let them know this matter hasn't be resolved even after filing a complaint with the Revdex.com. If I do not receive the 801 gold I earned I will make certain to submit a forum on the game that I was wasn't treated fairly and was robbed by Tapjoy.
Final Business Response /* (4000, 9, 2015/09/03) */
As previously stated, we need the device information that the offer was taken on in order to be able to issue the credits. Without this, we are unable to locate any account, and thus cannot award the credits. I apologize if you feel cheated or robbed. Once you have provided us with your device information, we will be glad to issue the currency due for completing the "Vista Shops" offer.
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this, the device is a company iPhone and I can not give out that information as previously stated.

At date 4/2/201, I received the following email from Tapjoy Reward Automated System: 'We have marked your case as Solved because we haven't heard from you in at least 72 hours.". This is outrageous, because I have been sending them several emails with screenshots with proof of the completion of the...

offer and demanding them to comply. After not hearing from them in all these times now they say it's me the one hasn't replied? I sincerely expect this to be some kind of April Fools Joke.My issue with Tapjoy is still unresolved and they keep being the highest standard of incompetence.

As previously stated, the Advertiser determined this user ineligible as they did not place the order through Tapjoy’s link. A user can submit a ticket for any offer they have clicked-on, but this does not mean they are eligible for reward. If they would like to refute this determination, they will need to reach out to [redacted] and request they re-evaluate their determination. If the Advertiser changes their determination, we can then award their device the missing currency.

Initial Business Response /* (1000, 5, 2016/02/03) */
This customer's awards were blocked by our Risk Management system due to violating Tapjoy's Terms of Service. We have informed the customer of this, and awarded the blocked currency. If this behavior continues it will result in the customer...

being banned from using Tapjoy's services.

There was an issue with the Walking Dead: Road to Survival's publisher (Scopely), where some of the rewards were going to a Rewards Failed status, and the user did not receive their currency. The issue has been resolved and the user's device re-credited 6/13/17 for the following offers:
 
3...

Coins for the "Doubleclick - Electronic Arts - General US/CA" offer 3 Coins for the "Watch Kill Shot Bravo!" offer 896 Coins for the "Upgrade to level 6 when you play Mobile Strike!" offer 
 
We apologize for the delay in resolution.

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - determined ineligible for the 'Play Final Fantasy XV & Upgrade...

to Level 10' offer by the Advertiser, MachineZone, as they did not meet the requirements of the offer (Citadel was upgraded to Level 9). Below are the offer instructions:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 14.0px; font: 12.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 14.0px; font: 12.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 14.0px} span.s1 {font-kerning: none}
"NOTE: Registration of a NEW account is required to be eligible for this reward. 
 
* You must complete this action within 7 days for reward. 
 
1. Play Final Fantasy XV 
2. View Requirements to level up your Citadel 
3. Upgrade your Citadel to Level 10 (NOT User Level) 
 
* Reward granted to player upon upgrading the Citadel to Level 10. 
 
** Please note, your currency reward can be delayed up to 1 hour."

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 14.0px; font: 11.0px Verdana} span.s1 {font-kerning: none; color: #000000} span.s2 {font-kerning: none} p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 13.0px; font: 11.0px Verdana} span.s1 {font-kerning: none} Tapjoy's offers are owned by...

third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. This user has submitted 14 tickets, all of which are Resolved as Offer Awarded. If there are additional offers seeking reward, the user will need to submit a ticket/s for the offer/s seeking reward along with their proof of completion. Once provided and verified eligible, we can then award their device the missing currency.

Tapjoy's offers are owned by third-party Advertisers. If a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 15492 Diamonds in Design Home 6/1/17 for the ‘[redacted]: Get your...

7 day free trial’ offer after being confirmed eligible by the Advertiser. The user has not submitted a ticket for a ‘[redacted]’ offer. To assist further, the user will need to submit a ticket for the offer seeking reward along with their proof of completion. Once provided and confirmed eligible by the Advertiser, we can then award their device the missing currency.

When submitting a ticket it states: "Tapjoy requires up to 24 hours for your account balance to update. Please wait until that time if you do not see your completed offer in the list below". Ticket [redacted] was submitted for the 'Make a $25 Deposit' offer 9/17/17. The user provided the...

requested proof of completion, and this was escalated to the Advertiser, MachineZone, 9/18/17 to verify eligibility. This was awarded 9/21/17 with 3200 Coins in Walking Dead: Road to Survival after being confirmed eligible by the Advertiser.