Target Corporation

Thanks for contacting Target on behalf of our guest Mr.[redacted].   We’ve reached out to our guest to address their concerns and requested a replacement Target GiftCard be mailed to him for $248.95. The GiftCard should arrive within 3-7 business days via UPS.  As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,   Tarris GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize about the delay with Mrs. [redacted]’s car seat. When we received the original order back, we failed to invoice it so the replacement never got sent out. On 12/23 the replacement was created and is estimated...

to be delivered on 12/28; this may differ due to the holidays. The email notifications and tracking information will be delivered to Mr. [redacted]’s email address. I have also followed up with Mr. [redacted] via telephone and informed him of this information and also provided a $20 eGiftCard for the inconvenience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Thanks,   Morgan Target.com Executive Offices

I am rejecting this response because:
Target is well aware that thenthird party seller is sending refurbished items becauseni have now received two. Target has also listed anphone number for me to call, but when I do, there customer service service representatives REFUSE TO ASSIST ME, stating that JENNA WILL CALL ME, BUT I HAVE YET TO HEAR FROM JENNA.Target is also regusing to credit me for the first returned phone even though it has been back in their possession for more tha a week. The return tracking number is: USPS [redacted].I would appreciate some REAL ASSISTANCE with this matter, and not some canned corporate reply. I would also appreciate having my account show that your disgusting phone was returned to you so I am not double billed.If JENNA or someone at Target CANNOT CALL ME AND TREAT ME WITH PROPER RESPECT IN THIS MATTER, THEN I WILL HAVE NO CHOICE BUT TO TAKE THE MATTER FURTHER.I await a PROPER RESPONSE FROM SOMEONE AT TARGET, BECAUSE I AM NOT GOING TO CALL AND SPEND HOURS OF MY TIME ON HOLD WITH CUSTOMER SERVICE,  ONLY TO BE TOLD THAT SOMEONE WILL CALL ME.Your customer service is absolutely atrocious!

Thanks for contacting Target on behalf of our guest [redacted].   I contacted Mrs. [redacted] via telephone to work out a resolution for her refund for the FitBits that she purchased. She has now received both orders of FitBits. A USPS return label was sent out to her and we confirmed that...

it is working. When the mail gets dropped off on 12/2, the mailman will pick up her package to be returned back to us. Once our return center receives the items a full refund will be issued. On 12/1 Mrs. [redacted] called us again and did receive a refund for the iPhone case. She isn’t required to return it back to us due to all the hassle she has been through. Our technical team is aware of the online issue regarding return labels not being accessible and they are working to get that taken care of as soon as possible.   We do have a 14 day price match guarantee policy, but Thanksgiving Day (11/24/2016) through December 3rd are excluded from this. This information can be found on Target.com and Mrs. [redacted] is aware of why she wasn’t able to get a price adjustment and understands the reasoning.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to Lena at Target a check will be mailed to my Post Box within a week or so.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upsetting it must’ve been to have received her package with damaged jars of peanut butter.   Since her items were damaged in transit and a return had to be initiated, I went ahead and deactivated...

her Target GiftCard and processed the refund back to her PayPal account. She should receive an email from them shortly confirming her refund in the amount of $37.09.   Going forward, as stated during the checkout process, any returns initiated on Target.com with the payment method of PayPal will be returned in the form of a Target eGiftCard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   ----------------------------   Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent Price Matching experience.   For Target’s full Price Matching policy including a list of exclusions check out Target.com/PriceMatch. Clearance priced items or pricing due to typographical errors are listed among the exclusions. I’m sorry for any disappointment.   Should you have additional questions about Target please reach out to our Guest Relations team at ###-###-####.   We appreciate the time you have taken to write.   Sincerely,   Nancy The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience.   We never want out signage to be confusing or in the wrong place. The Black & Decker Microwave and Whirlpool refrigerator were not advertised in our weekly circular and again I’m sorry for any disappointment that these items are not on sale.   Since our conversation I have shared your comments about your store experience and response with the Fond du Lac Store Team Leader for further review and to help prevent any confusion in the future.   Thanks for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

I’m sorry to hear that the returned items were processed incorrectly, which resulted in unnecessary frustration for our guest. The additional information is appreciated and has been shared with our senior leaders. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 7, 2015/12/18) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Ms [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com

---------

Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandise. We take your comments seriously, and I've shared your feedback with our Milford Store Leadership for further review. They'll look into your experience and follow up with their team members and provide coaching to help prevent this behavior from happening again. Although we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest.
The Black Friday circular ad with the $250 GiftCard promotion was for 2 year qualifying plan with Verizon or Sprint and ended on Sunday November 28. I'm sorry for any disappointment.
I understand our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us in the future.

Sincerely,

Nancy.
The Target team
www.target.com

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that [redacted] hasn’t received her refund yet for the Hot Wheels item she returned in January. When the item was returned to the return center, it was past the 90 day return date, at 98 days. As our...

return center is unable to process returns received after the return window has passed, they had to deny the return. We can certainly still assist guests with exceptions when necessary, however, we advise guests to contact us for any exceptions or assistance beyond the return policy to avoid issues with the return center’s processing of the return.   I’m showing an eGiftCard for the refund amount was sent to her email [redacted] on 2/16/2018. I understand [redacted] requested a refund to her PayPal account, however, orders placed using PayPal are always refunded with an eGiftCard. This is explained prior to checkout when using PayPal.   Since we appreciate [redacted]’s loyalty to Target, I have gone ahead and closed this GiftCard, and have requested a refund to her PayPal in the amount of $29.05. I understand [redacted] was requesting a refund of $37.83, but after a toy promotion discount was applied to the item, the total [redacted] paid for the Hot Wheels item was $29.05, and this is the amount eligible for a refund. [redacted] can expect the refund to post to her PayPal within 3-5 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Amy Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 10, 2015/11/19) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest Mr. [redacted].

Included you will find our response to Mr. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have...

further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Michelle
The Target Team
www.target.com


Hello Mr. [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

We expect our team members to be helpful while you're shopping. From the experience you described, it sounds like we didn't meet your expectations. We take your comments seriously, and I've shared your feedback with our Store Leadership for further review. They'll look into your experience and follow up with their team members to provide coaching to help prevent this behavior from happening again. Although we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest.
In the meantime, I'd like to send you a goodwill gesture to invite you back into our stores for a better experience. While I know this won't eliminate your frustration, I do hope it shows how much we regret disappointing you.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
Sincerely,

Michelle
The Target team
www.target.com

Initial Consumer Rebuttal /* (2000, 12, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I really appreciate being treated with such kindness. This business is much more important than I could ever hope to be. Thank you so much!

I completely understand why this experience has been extremely frustrating as well as disappointing for our guest. Receiving a refund for an item that was supposed to be held is very discouraging. I realize this issue wasn’t caused by our guest and I cannot apologize enough for the inconvenience. The additional feedback is greatly appreciated and has been shared with our senior leaders. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear about the disappointment we’ve caused our guest after being informed his shipment wouldn’t arrive until after Christmas. This holiday season Target provided our guests with the option to receive selective...

items before Christmas. Due to the large increase in orders we were informed that there could be a possible delay with delivery. As a result, many of our guests received a triggered email informing them that their shipment could possibly be delayed. We understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stress. After reviewing our guest shipment details, I was happy to confirm that the Apple iPad arrived just in time for Christmas. FedEx confirmed the shipment was delivered on 12/22/2016 to the shipping address provided for his the order. I recognize this hasn’t been the best online experience for our guest but I hope he’ll give us another chance to provide him with the service he deserves. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’d like to take the time to apologize for any miscommunication I received regarding the package being opened. If Mr. [redacted] prefers to return the DVDs via mail we can assist him with a free return mailing label. I completely understand the disappointment this entire experience has caused our guest and I cannot apologize enough for letting him down. Currently, our online support team is partnering with our vendors and our warehouse to update the details of this product. Since this is an extremely busy time of the year and there's several departments working together to correct this issues, it may take a few weeks to resolve. I realize I'm unable to take back his previous experience but I’ve issued him a $10.00 eGiftCard to invite him back for a better one. His eGiftCard should arrive in 24-48 hours to the email address provided on his Target.com order (m[redacted][email protected]). We honestly value the feedback that [redacted] has provided. Its information like this that helps Target identify opportunities to improve. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.     Sincerely,   Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Please accept my sincere apologizes for the frustrations Mr. [redacted] experienced while trying to purchase the 9.7” Apple iPad Pro 128GB. Stock was limited with this item, and we sold out fast. Our online inventory doesn’t update in...

real time; on days when there are high sales, the website may not be accurate. We always suggest calling the store before your travels, to ensure they have the item before you make the venture to the store. We aren’t honoring the Black Friday prices for items that sold out. I apologize for any frustration this may have caused. To welcome Mr. [redacted] back to shop with us, I have issued a $15 eGiftCard, which should be received within the next 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

As I previously mentioned, Target only charged her Visa $10.59 for the DVD. I’ve attached an invoice for her reference. If the guest still sees a charge for the full amount of $21.18 then she’ll need to contact her card issuing bank and file a dispute. I’m certainly sorry to hear that her closest Target store is an hour away. Our stores are only able to place items on hold until the end of that business day. If the items aren’t picked up within that time they’re put back on the sales floor. I know [redacted] would like us to ship the CD to her but I’m not able to do that. If she’d like the item she’ll need to place a new order. At this time Target considers this matter closed as there are no more options for this situation.

Thanks for contacting Target on behalf of our guest CJ [redacted].I’m sorry to hear about the horrible incident of having his banking account compromised. I completely understand his disappointment after being informed his order was cancelled because the card on file was no longer valid.Mr. [redacted] is...

correct, once an order has been placed we no longer have the capability to modify the payment details. I realize he prefers to have his order replaced but when an item is available to pre-order, there is a limit decided upon by the buyer and vendor. Once the limit has been met, no additional new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory will then become available to guests on the site or at your local Target. I realize this entire experience has been unpleasant and disappointing and I wish I could take back what he has already encountered. Please keep in mind, once the Nintendo Switch becomes available he’s more than welcome to replace the order or purchase the item from his local Target. I know this isn’t the resolution he was looking for but I thank him for taking the time to share his feedback and concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: I have record of both transactions; the original and the return and I have provided them via a Microsoft Word attachment. Please send these to Target.