Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I understand that she is seeing two amounts of $94.33 on her bank account.  In reviewing her order, the original amount of $94.33 was held as an authorization on the day she submitted the order on June 6th.  On June 7th,...

the item shipped and she was charged $94.33 but the original authorization would have fallen off.  In addition to the above order, I’m showing that an order also in the amount of $94.33 was started on June 5th.  The payment information was entered but the order was not actually submitted; since the payment information was entered an authorization hold was placed on the card.  She should see this authorization hold drop off her account within 7 days.  I’m partnering with another team to see if they can reverse the hold sooner, but I’ve been told that this process can also take up to 7 days. I certainly understand how frustrating this must be for her and I do apologize.  At the moment, she’ll have to wait up to the seven days to have that additional authorization hold in the amount of $94.33 to be released. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding the Square Trade warranty program and monthly billing. Please accept my sincere apology for any frustration and inconvenience.   I’ve attempted to reach you in order to learn more information. To date I haven’t received a response. The mobile cell phone basic warranty plan is $8.43 per month and can be cancelled by calling Square Trade at ###-###-####.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. The promotional offer was an error and upon discovering the information Target removed the information immediately. We offered...

[redacted] a goodwill Giftcard for the inconvenience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because: The issue was I attempted to return a tablet within the return date.I was wrongly told that because I used a gift card and had no id, a refund could not be processed.The return window ended.The issue came up again and I tried to return a pair of pants and was again told I could not process a return for the same reason.Once I contacted customer service she confirmed what I knew. The store leader jennifer or lisa had no idea what was going on in her store.Also this store does not check its expired food. I have purchased a lot of expired food. I had the recent at times but it is not worth it to drive all the way to the store for $3 her or there but after a while that adds upI am asking target to refund my costs because clearly The staff was not trained and do not know your policy. The customer service phone operator AND the store leader agreed

Hello [redacted] (aka [redacted]), I have sent a physical gift card to the address you requested via order [redacted].  Please allow 6 business days for it's arrival. Thanks,Cara

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, Amy Target Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Target provided guidance to limit Hatchimals to 2 per guest but stores were empowered to decide the best direction for their location. This meant that some stores limited it to one per guest to keep availability for more guests. Target will continue to receive Hatchimals throughout the season and into the New Year as they become available! Inventory levels and flow will vary by store, so we encourage guests to check back with their local stores. You can always grab a Hatchimals-themed GiftCard and bring your little one back when we have more Hatchimals for you to hatch!  I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback. We’ve shared it with our store and merchandising team.  Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
I did not received an email form target regarding gift card refund as 24 hours past, please advise.

Thanks for contacting Target on behalf of our guest [redacted] I understand that Ms. [redacted] has contacted us several times and has come away feeling frustrated and disappointed with our service. I sincerely apologize for any inconvenience Ms. [redacted] has experienced with our policies or...

team members.I’m proud to say that the return policy Target offers for this item is a generous 90 days. Because the order was placed on 5/13/16, this item is outside of policy limits and is no longer eligible for a return or a refund. The manufacturer is Modern Creation, who is based out of Hong Kong, and Ms. [redacted] is welcome to attempt to connect with them on her own should she choose.In addition to the full 90 days, guests who place orders with a REDcard also receive an extra 30 days within which to return products. Should Ms. [redacted] wish to have a longer return timeframe for her purchases in the future, I encourage Ms. [redacted] to consider this option. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I appreciate that our guest was able to provide me with the necessary information to research their experience. I’m very sorry to hear that their five Target GiftCards were used without their permission. I can only imagine how confused and frustrated they must have been when they noticed that their $100 Target GiftCards no longer had a balance. This certainly isn’t the experience I’d like them to have, so I appreciate the time they took to bring this to my attention. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. All of the GiftCards have been fully redeemed. These cards were distributed by another company and we've been informed they will be handling and resolving these Gift Cards. Please contact Citibank at: ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I'm sorry to hear about our guest's experience when they reached out to us regarding the Disney gift cards that were delivered, but not received. I was able to speak with the guest and verify we issued a full refund of $150...

on 10/09/16 back to her original form of payment. For her experience, we also issued a courtesy Target eGiftCard. At this point in time [redacted] is satisfied with the resolution provided, therefore no further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

As it turns out I'm not able to offer you the resolution you’re looking for, I appreciate the time you’ve taken to share your feedback and concerns. I will share your comments directly with our leadership team.

I am rejecting this response because: This is a classic case of bait-and-switch. Limited stock was made available to stores, online purchasing was turned off, store stock trackers (which are usually quite accurate) were set to "Limited Stock, Visit Store to Purchase."  As soon as the sale ended, the iPad was *immediately* available to order online at full price. The sad part is that this is the 2nd time Target has done it to me - they did the same thing 2-3 years ago with the iPad Air 2. I had to go to 3 stores (all of which said "Limited Stock, Visit Store to Purchase," before finding one with stock.  And thanks to Apple's strategy of packaging all varieties of iPads almost identically, it's of no use calling - employees won't usually know the difference between the various models/colors/sizes/capacities of iPads.  I have no use for the $15 gift code - you may invalidate it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12403613, and find that this resolution is satisfactory to me. It would behoove Target to train their agents to be upfront about items and not just "make up stories" when an order is cancelled. I did place another order as I saw last night that the site now said that there were 10 left. Hopefully this order goes through because the bottom line is. I want this ottoman and I want it from Target. My only issue is because my previous orders were cancelled, I am now forced to pay more for it than my original order price, but at this point, I will deal with that as it is only 10 bucks.. Thank you to Target for a very explanatory and thoughtful reply. Had their agent been this honest and forthright when I called, I would have never contacted the Revdex.com. Thank you to the Revdex.com for helping me resolve.  Will wait with fingers and toes crossed that this order goes through.  I am now very curious as to why if the item is available from Ashley Furniture, that they would be cancelling my orders..   Thank you again.

Initial Business Response /* (1000, 5, 2015/12/12) */
Thanks for contacting Target on behalf of our guest [redacted].

I'm sorry to hear that the guest didn't receive the GiftCard she purchased. I see that the guest reached out directly to Target.com Guest Services on 12/08/15 and that the...

guest's desired resolution was reached as a replacement GiftCard was processed for the guest.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for reaching out to us about the experience of our guest Shai Simcha receiving the wrong model of television from his in store pick-up order.I was able to speak to the guest about his disappointment and frustration in receiving the wrong model TV from what he ordered.  I apologize that...

this issue has caused him so much time and frustration.  At this time, if he wants this year’s model he would have to return the TV to his local store and repurchase it online for ship to home.  I completely understand the inconvenience this would cause him and I’ve issued him a $100 electronic Target GiftCard to compensate him for receiving the wrong model and to invite him back for a better experience.  I’d like to thank him for bringing this error to our attention; we’re in the process of correcting this for future orders.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Jennifer Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Upon review of your contact it looks like an e-GiftCard was sent to you on December 7, 2016. We are unable to verify information about the second GiftCard you reference. Please continue to work with the Muhlenberg Township Target store if you feel that this is an error. They would have to be the ones to issue the second GiftCard to you. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
Company is NOT living up to their ADVERTISED item. http://www.target.com/p/rogue-one-a-star-wars-story-blu-ray-dvd-digital-3...⇄ says this title comes with a $5.00 gift card & they are NOT honoring their advertisingThe Revdex.com will be making not of this FALSE ADVERTISING pure & simple

Initial Business Response /* (1000, 6, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I tracked the order through UPS.com and show it was transferred to the guest's local post office...

for final delivery. USPS.com tracking shows they delivered the order on 12/19/2015.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for keeping us up to date on this case for [redacted].I was in contact with [redacted] earlier this week and left her a message this afternoon.  I’ve had this thoroughly researched by our specialty team and [redacted] is correct, the refund failed in our back end systems.  I’ve requested a manual refund in the amount of $130.19; since this is being done outside our normal systems, it can take up to 14 days for this refund to appear back to her Visa.I’m very sorry this error occurred and that it has taken such a long time for it to be resolved, it is an extremely rare occurrence.  This isn’t the experience she should have had; I’d like to invite her back for a better one and have sent her a $25 eGiftCard that she can use on a future purchase.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of our guest, [redacted].I can certainly understand that authorization holds have an impact on our guest’s finances and I sincerely apologize for the frustration and inconvenience this has caused her.  Target.com isn’t...

able to process reversals manually and we don’t have access to remove authorization codes.  Pending authorization charges should fall off automatically as the order is shipped and billed and is entirely dependent on our guest’s financial institution; because of this, we’re unable to cover overdraft charges that could be incurred.  The best course of action for her is to continue to work with her card issuer for resolution.  Although there’s no way for me to undo the experience she’s had, I do sincerely apologize that it did.  This isn’t the experience we would want her to have so I’ve sent her a $10 eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com