Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I realize that this experience has been very frustrating for [redacted] and I sincerely apologize for any misinformation he may have received. Information on the standard cancellation policy of pre-orders can be found in the Help section on Target.com by entering “pre-order” into the Help search bar.Pre-order limits are decided upon in advance by the buyer and vendor. Once the limit has been met, no new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory could possibly become available to guests on the site, so it may be best to check the site for updates.Although I’m unable to assist [redacted] with his desired resolution, I appreciate him sharing his experience with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience at our LaCienga Beverly Target store. Please accept my sincere apology for any frustration and inconvenience. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Guest can exchange items at a store using a receipt. Without a receipt, guest can exchange an item for an item of equal or greater value provided the item is new and unused. The guest is responsible for paying any difference if selecting an item of greater value.   I know that your experience at the store was disappointing. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 10, 2015/09/11) */
hello,

Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Mr. [redacted].
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent...

experience. We truly apologize for the frustration you experienced while shopping at your local Target store.

It's always Target's goal to try and give all guests the opportunity to buy the merchandise they are looking for. Because of this, Target has established purchase quantity limits.

Target reserves the right to limit quantities for all transactions including purchases of advertised sale items. Our Quantity Limit Policy is available on the policy board near Guest Services and on Target.com.
Your feedback is important to us, I will be sharing the details of your experience with the appropriate Target teams for further policy review.

I will be sending you 2 Target coupons to invite you back into Target for a better experience. Please allow up to 10 business days for your coupons to arrive.

Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

Danyelle
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
if they are going to limit the number of items you can buy on sale then it must be posted in the sale paper, so that customers will not be subject to embarring conflict with sales people and make them look like fools. they must and can do better with the sales they put out there. I know other stores put limits on sale items and the customers abide with that item. I do business with a lot of stores and always check ads before I purchase items.
But to go into that store and put items in buggy and then be told you can not buy but 8 is not in acceptance with the the law. You stand there and they put you at a very embarrassing position with other customers looking on and you feel odd. There sales paper had no such limit and then enter said store and they have posted a sigh that reads (BUY MORE SAVE MORE). Also when the manger said it was in the sale add he told and outright lie.He did not state the policy at the guest services or your web site. As for the coupons you are sending I will think about it.
Final Business Response /* (4000, 14, 2015/09/17) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]

Included you will find our response to Mr.[redacted].
hello [redacted],

Thanks for contacting Target again through the Revdex.com regarding your recent experience.
Purchasing twenty cases of pop would be considered to be a bulk order. Target does offer bulk orders if you are interested in doing so. During your next visit to Target, please stop by the Guest Service Desk. They'll be able to help with your request and determine if it can be submitted to our Buying teams. While we'd like to offer this service on all Target merchandise, there may be some limitations on which types of merchandise we can order in bulk. Please note these orders can take up to 30 days to process.

I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Sonzaray
The Target team
www.target.com
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Sonzaray
The Target Team
www.target.com

Sincerely,

Sonzaray
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the guest was charged for a subscription that they wanted to cancel. Since the guest is no longer living at that address, I have issued a refund for the guest. They should receive a refund of $996.79 back to...

their American Express within the next 5-7 days. The subscription has been cancelled, so there will not be any further shipments being sent out to the guest.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, MorganTarget.com Executive OfficesTarget.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s couch arrived with a strange odor. A pickup return request has been made with EFW who handles all of Target’s larger shipments and items that are being returned without packaging. I’ve expressed the...

urgency to have this item picked up as soon as possible and they’ll do their best to do so. Target takes these matters seriously and I’ve informed our merchandise teams to further investigate the Lexington Sofa Bed. An incident report has been filed and someone will be reaching out to [redacted]. A full refund has been issued to [redacted] for the sofa bed. [redacted] has already been provided with a $30 GiftCard for her experience. I know I’m not able to change what [redacted] already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: although the $25 gift card is a nice gesture, my deficit is for $48.18.  I would have expected a $50 or $48.18 gift card to correct this issue.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
I spoke with Geoffrey from target & he was still trying to reach out to PayPal. This was last week Thursday 7/28/16I have not heard back from target

Complaint: [redacted]
I am rejecting this response because: the firms policy does not cover the life of the product. The message I get is don't buy anything but products that should only last for 90 days.
Sincerely,
[redacted]

Thanks for contacting Target on behalf of our guest [redacted] regarding his order that was lost in transit.I’m sorry to hear that [redacted] had such unpleasant experience with his recent order. I show that our team members attempted to send a replacement PS4 Slim Uncharted Bundle on 12/08/2016 to...

him, however they had system issues, and this was the reason why they couldn’t complete the replacement request.[redacted] contacted us again on 12/13/2016 and our team members also attempted to process a full refund for the item but they couldn’t complete the refund process due to unknown system errors. Our team members should have reported this issue to the right team so that our guest’s concerns can be addressed and resolved; I’m sorry this wasn’t the case. I’ve personally followed up with those team members and provided feedback to ensure they know how to handle situations like this in the future. I’ve shared this issue with our technical team for further research. I’ve gone ahead and requested a manual refund of $194.40 back to [redacted]’s Target MasterCard. The refund should post within 7-10 business days.I’m sorry for any frustration and inconvenience this has caused our guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
Poor customer service and a lame excuse. Bye Target I won't be shopping at your stores again

Thanks for contacting Target on behalf of our guest [redacted]. I've attempted to contact our guest by phone and email and I’m currently waiting for a response. I'll get back to you with a resolution as soon as I receive a response from our guest. As always, I appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Dear [redacted],Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our Guest by phone and email and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
What effort did they make?  My credit card info (info that has been recently compromised/victim of fraud) is still accessible on their website after I have asked them to remove it.  They say they reached out to me and they never did. They wrote to you not me.  The reason I opened the case was b/c the website wouldn't let me delete my info so I asked them to do it for me and they're not.

Thanks so much for contacting Target on behalf of [redacted]   I can only imagine how disappointing he must’ve been when he received an email that the delivery of his Scooter might be delayed.   Express and expedited shipping charges are fees charged by the shipping carrier, not...

Target. Since I’m unable to waive that fee, I went ahead and sent him a $10 Target eGiftCard. He can use that towards a new order to help cover the expediting fee or to save for another purchase.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: I have called my bank and have yet to see a refund in my account and they have not seen it either,

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, SonzarayThe Target Teamwww.target.com  Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.I understand that our Target App priced the PlayStation 4 Star Wars Battlefront 500GB Bundle at $49.99. That listed price was a typographical error. This type of error is excluded from our price matching policy, therefore this price will not be honored. For more information on our price matching policy, please visit:https://corporate.target.com/about/shopping-experience/shop-with-confidenc...⇄ know this has been a frustrating experience for you and this definately isn't the kind of experiences I want our Target guest to have. While I’m not able to offer you the resolution you’re looking for, I appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely, SonzarayThe Target teamwww.target.com

I am rejecting this response because:the offer was explained to me. I understood the offer. I was not willing to let you charge me again until I received a refund. You may have requested it on 6/2 but I did not get the refund until 6/13. One of your associats told me the refund for part of my order was not processed until 6/8.

I am rejecting this response because:
The merchant has failed to address correcting the situation surrounding the customer treatment as well as correcting the issue at the merchant terminal. There needs to be something done to correct both of those issues. I have spent more time on this than the $8.00 I should have had from the beginning. Very upset with this business and I don't think I will continue to shop with them because it is one thing after another with them.

I am rejecting this response because:The original complaint was that I had an appointment with the sales man on 11/24. I received a text from this person verifying that appointment. At NO point during this conversation did the sales person say that the phones would not be there and that we would not get the offer. It seems to me that Target is practicing unethical business practices and that they train their teams to make promises with the intent to never fulfill them. I called closer locations about this offer and they let me know that they did not have any available devices or appointments. They were honest with me.  I would have never traveled an hour it they were not going to be there. I feel the Mobile Rep lied and they had no intention of selling me the two IPhone 8 and getting them activated. I also did try to seek resolution to this issue that night from the manager on duty. The manager made it clear that she could have cared less about my issue. That is when I asked for your customer service number. I called that number immediately after I left them store. I spoke with Grace, a manager for Guest Relations, who showed concern for my issue. She took notes from our discussion and said that somebody from Target would be contacting me. I found out later that my complaint was not filed until the Monday after my call. I received a call on 11/28 from Sandra at guest relations and she let me that the promotion is over and that there was nothing else they would do. Target responded that the promotion is over and that there is nothing that they can do. I expect that companies I do business with operate in an ethical manner. I expect that Target honor the promotion because I was given an appointment and confirmed that they would have the two phones I was looking to activate. If Target does not honor this advertisement then I think they should be investigated for unethical business practices.