Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. [redacted] worked with our Mobile Partners who discussed her concerns and advised her of their decision. We are offering [redacted] a Target...

GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 7, 2015/09/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest was charged for two orders instead of one. Guest refused delivery of both orders on...

09/29/15. We have fully refunded guest for both orders on 09/29/15.
I processed a Target GiftCard for guest experience. The GiftCards should be arrived within 7-10 business days

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Final Business Response /* (4000, 12, 2015/10/05) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest had duplicate orders in our system due to a technical error. The guest refused both shipments. I processed an advanced refund to the guest for both orders on 09/29/15, which should be posted to her credit card within 7-10 days.
Target GiftCards were mailed to guest for her experience and should be received in 7-10 days.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because:
I opened a Revdex.com inquiry with regards to an order I placed at Target, which was just closed by you based on information Target provided. I would just like to offer evidence that the information provided by Target is completely false. I think that the information below should be provided to Target, as it is possible that the person reviewing this claim made an error in reviewing the order history.  Target claims that my order was $280.13. The original order I placed was for a total of $320.09. Please see attached order confirmation and my May credit card statement confirming charges of $320.09 (that amount is broken down into four charges: $155.35,  $75.59, $70.56, and $18.59) NOT the $280.13 that Target claims.  On 4/24/16, a PRICE ADJUSTMENT of $39.97 was processed. This was before any of the items arrived and NOT a return, as Target claims - I had not even received the items yet (This is also reflected on my May credit card statement, attached).  On 5/18/16, the value of the three items that both Target and I agree were received was refunded. That is the refund of $230.79.  The remaining three items, valued at $49.34, were NEVER refunded. On 8/17/16, Target attempted to appease me with a $25 gift card after I spent approximately 1.5 hours over two phone calls trying to figure out what happened with my refund. This is NOT a refund. It is a gift card offered as a good will gesture (please see text of the attached email describing it as such), which I obviously have not spent, as I would like the refund I am legally entitled to for the items that I returned to Target. The remaining three items, valued at $49.34, were NEVER refunded." The value is actually lower if you take into account the two items I kept (the order confirmation does not break down how the coupon code I used was applied, so I do not know exactly how much each item cost, but the customer service rep I spoke to on the phone said the value of the three items in dispute was $42, so I used that in my original complaint). Sorry about that.I really appreciate your time and consideration. Please let me know if I can provide any additional information.     Thanks,   [redacted] ###-###-####

Thanks for contacting Target on behalf of our guest [redacted].  I’m sincerely sorry for any miscommunication or misunderstanding [redacted] experienced in regards to the prorating of items that include a free GiftCard with purchase. [redacted] can find more information about the invoicing and returns of Target GiftCards by searching our help section using the keywords “free GiftCard”. I certainly appreciate Igor’s feedback about our procedures and will pass it along to the appropriate teams.I’m sorry to hear about the condition [redacted] received his item in. As requested, I’ve issued a prepaid return label to his email address, which he can use to return the item to us online for a prorated refund. Alternately [redacted] may also visit his local store with his packing slip for a return, if that’s an easier option for him. In order to receive a full refund, all items must be returned including the GiftCards. All Target eGiftCards are non-returnable and non-refundable, however, I see that the GiftCards have their full balances, so as a courtesy to [redacted] I’ve closed out the GiftCards and refunded him for them per his request.[redacted] will see a refund to the method of payment used to invoice the GiftCards in 5 – 7 business days, and he will see the remaining amount once the item has been received by our Returns Center or stores. Because [redacted] partially paid for his order using GiftCards, he will see that amount returned to him in the form of a new GiftCard to his email address. I really appreciate [redacted] taking the time to share his voice with us and we’ll use this feedback to create a better experience for our guests going forward. I’ve issued him a $5 GiftCard as a goodwill gesture and I’d love to invite him back with us soon! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/08/06) */
Thanks for contacting Target on behalf of our guest [redacted]. I've been in contact with her to address her concerns of not having the instruction manual to assemble the table she ordered. I've emailed her the PDF instruction manual that...

the manufacturer has provided me. I apologize for the frustration this has caused her and have provided her my contact information should she need any additional assistance with her order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted] and the issues she had with the delivery date and time for her recent Target.com order.I’ve left a message for [redacted] to call me so that I can personally speak to her regarding this experience.  I sincerely apologize for...

both the disappointment and frustration that this issue has caused her.  In the meantime, I’ve verified with our delivery carrier EFW that the order is being returned back to our returns center.  I’ve made several exceptions to our normal process by issuing a refund for $325.07 back to her PayPal account in advance of our returns center receiving it.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks again for contacting Target on behalf of our guest [redacted]. Our Extended Service Plan team has reached out to Mr. [redacted] again and reviewed the Service Plan process. As a one-time exception the team is willing to offer Mr. [redacted] an eGiftCard once the defective unit has been received with a copy of the receipt to confirm the price for the correct reimbursement amount. Any future protection plan claims will need to follow the normal claim process for repair.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I’m sorry to hear that [redacted] didn’t receive the email that I sent on 06/06/2016. I appreciate the information she provided because it definitely helps me research her experience. I’d more than happy to provide her with more information.  The provided number [redacted] isn’t the correct Target.com order number. However, I’ve found an order number [redacted] that was submitted 05/28/2016 for the Waverly Seashell Area Rug, item number [redacted] using the incorrect email address [redacted].[redacted]@yahoo.com.  I show that when the order first submitted on 05/28/2016, the original total was $97.29, $74.15 was put on the Target GiftCard ending with [redacted] and the remaining amount of $23.14 was put on the MasterCard as a pre-authorized transaction. A team member had processed two discounts of $20.00 and $2.63 after the order was submitted, so a total discount of $23.14, which was including $0.51 in sales tax that was adjusted before the order was shipped.  Target doesn’t charge the payment method until the item is shipped. In [redacted]’s case, she was only charged $74.15 on her Target GiftCard when the item was shipped on 05/31/2016. The pre-authorized MasterCard transaction of $23.14 should’ve been automatically drop off within seven days after the order was shipped. Rest assured, [redacted] was only charged $74.15 on the Target GiftCard for her order, but not her MasterCard. There is a remaining balance of $0.85 on her Target GiftCard. If [redacted] is concerned about this authorization hold and the pending transaction is still showing on her bank activities, she’ll need to work directly with her bank.  Since Target didn’t charged her MasterCard, there is nothing for us to refund.

I am rejecting this response because:I feel this is still not acceptable. No one should shop at a place where they are treated so bad. This is not the first time this has happened and I don’t trust that the situation will be handled appropriately. I will NEVER spend a dime with Target and will also tell everyone that I can about what happened. I am very disappointed.

After speaking with the third party company that handles the up & up remanufactured ink cartridges that she purchased, I went ahead and refunded the guest for the ink cartridge that didn’t meet her expectations. Her refund of $24.60 should post back to her Discover Card within the next 7-10...

business days.   The vendor of the remanufactured ink cartridges would also love to speak with her regarding her experience and more, as long as she is comfortable with me sharing her phone number with them.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Teamwww.target.com

Initial Business Response /* (1000, 10, 2015/11/13) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I understand our guest didn't receive a free Target Gift Card with the purchase of three...

household items because one of the items was not eligible. However, the item was listed on the signage.
We apologize for the disappointment this situation might have caused our guest. I've documented the experience and shared her comments with the appropriate team.
In the meantime, I've sent the guest a Target Gift Card as reimbursement for the missed promotional item.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Thanks for writing.

Initial Business Response /* (1000, 7, 2015/12/09) */
Thanks for contacting Target on behalf of our guest[redacted].

I'm sorry to hear that she received the wrong item twice. Target strives to ensure that our guests receive the correct items in their order and clearly this wasn't the case....


I show that Target sent her a replacement for the first wrong item in order [redacted]. Her most recently order was refunded in the form of an eGiftCard. The guest is correct that when PayPal is used as the method of payment returns made through our Return Center will be issued an eGiftCard as a refund.
Target does provide a disclaimer regarding the refund policy during the checkout process and I've provided that for your reference.
I realize the guest lives quite a distance from her local Target where she could have received a cash refund so I've requested a refund to her PayPal account.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 9, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted].Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, Amy Target Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. It was a pleasure speaking with you today. After our conversation I attempted a receipt lookup in our system using the information you provided. I searched for any transactions dated August 15, 2015 to November 25, 2015. I am sorry for any disappointment but I was unable to locate this purchase. We will not be able to provide a refund to your method of payment because we are unable to locate this transaction. While receipt look up can help in some cases, unfortunately it is not a guarantee and cannot take the place of an actual receipt.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for I was glad to hear that the store was able to issue you a Target GiftCard to reimburse you for the dishes. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
They are asking for more information and I do not know how to send it to them.They ask for an order number. There is NO order number since I did not place the order after I learned about the $16 shipping charges,after their website said shipping was free for orders over $25 (one place said over $35 - but my order was over that, too.)My email is [redacted]I started to place the order on April 28 or so and had web chat with an agent of theirs after the shipping charge issue arose..

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear Mr. [redacted], Thank you for contacting Target through the Revdex.com regarding your Playstation 4 (PS4) purchased at the Lynchburg, VA. Target store. Please accept my apologies for any inconvenience.  After receiving the receipt information you sent over, I reviewed the transaction with the Assets Protection team at the Lynchburg Target store. We checked the serial number of the item and found that the PS4 had never been purchase or returned at a Target store before. Next we reviewed your transaction and found that the PS4 was sealed in its original factory sealed package at the time of purchase. The item was pulled from the locked electronics case.  I’m sorry for any disappointment but we are not able to assist with this return. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation###-###-####

Thanks for contacting us Target on behalf of [redacted] T [redacted]   We reached our guest to address their concerns and located the gift cards. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely,   GiftCard Operations

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. We explained the Target Circular advertised for December 13-19, 2015 a...

PlayStation 4 console with controller and Star Wars Battlefront digital download on sale for $299.99 regular price $349.99.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any response from Target. I submitted a copy of the sales add to them picture proof of the sale. I sent this email proof on 1/4/2016 and today is 1/8/2016 I did not get any response. I have Attach pictures, you can see the add with the sale.
Final Business Response /* (1000, 12, 2016/01/21) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
We've attempted to contact our Guest by phone and email and we are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 0936513.
Sincerely,
Nancy
The Target Team
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the wording on the ad states: To be eligible for trade in, the device must power on and be in working condition,...

without any broken components. Because of the broken screen the phone wasn’t eligible for the promotion.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and for your store experience. I have shared your concerns with the Upland Target store leadership team. Target has the right to limit quantity purchases of any merchandise that is deemed quantity above and beyond a reasonable level a guest would use. Target limits purchases to a reasonable family quantity in an effort to have product available for other guests. We appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest[redacted] Upon receipt of your contact, we reached our guest to address their concerns.
I issued a refund in the amount of $39.45, $10.00 of which will be applied to a new Target eGiftCard....

The eGiftCard will be sent to the email address attached to the order ([redacted]@me.com) in 4-24 hours. The remaining $29.45 will be re-applied to the guest's Target Debit Card in 3-5 business days. The guest wasn't charged for the Timex Wristwatch she ordered as that portion of the order was cancelled. Once the order was cancelled we sent a request to Target Debit Card to release the funds. I advised the guest to contact her financial institution if the hold is still attached to her account.
Sometimes when an old address is attached to your Target.com account, if a new address is entered the account may default to the older address. I advised the guest to log out of her Target.com account, clear her cache and cookies on the device she's using and reset the device. Once she has completed these steps log back in to the account and delete any old addresses she doesn't use for shipping or billing. This should eliminate the problem.
Target.com doesn't have the ability to access any Target.com account without a guest providing us with an order number or email address that's attached to a specific account. We also don't have access nor do our systems maintain any financial information; this is for our guest's protection and security.
If the guest is concerned about her Target.com account being compromised due to the packing slip including her email address, she can change her password or I can disable the account for her. She can create a new account with a different email address and password. I asked the guest respond to this email with any further requests.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].