Target Corporation

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest [redacted].
Based on my research, I can confirm that [redacted] reached out directly to Target.com Guest services and a full refund was processed for the Linsay tablet on 12/10/15. The guest...

should see the refund posted to her Visa card within 5-7 business days. In addition, according to tracking information, the Linsay tablet was delivered to the guest today, by UPS on December 14th, 2015. I sincerely apologize for the delay in shipping and tracking information.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I get off of work 8 p.m. est, when I got home last night, the tablet was there (2 weeks later). I have not received a refund, but at least the tablet came.

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest [redacted].
Please accept my sincere apology for any frustration and inconvenience [redacted] experienced with getting duplicate orders and receiving the wrong color item. I understand...

there were two orders for the glider chairs orders, [redacted] and [redacted]. I can confirmed that a refund has been issued for order [redacted] on 12/20/15.
The second order, [redacted], which was lost in transit with no tracking information. There was a replacement processed and delivered on 12/19/15 using Express Delivery for this item. The replacement tracking number is [redacted].
Please allow 7-10 business days for refunds to be credited back to our guest's bank account.
As a measure of good will, I have processed a $25.00 Target GiftCard for [redacted]'s experience. The giftcard should be received within 4-24 hours and can be used on Target.com or easily printed out to be used in any Target store.

Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am rejecting this response because:
Since the original purchase the item has been in stock online and in store. Not only has target not fulfilled their  obligation they cancelled the order ithout explanation.

Thanks for contacting Target on behalf of [redacted] (Aka [redacted]). We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, [redacted] exceeded the discount limit...

by placing multiple orders under different names and email addresses.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   Again as always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

The guest’s original order was cancelled and I do apologize for that and understand how frustrating this was for her.  However, since that time a new order has been placed so the guest does have a current order for the Apple watch.  As it turns out, there is nothing that can be done about the shipping delay.  This is affecting all of Targets order for the Apple watch as well as other retailers.  We’re having to wait for the inventory to be sent from the manufacturer.  Her order will be expedited once we receive inventory.  I understand she remains upset about this but I hope she will accept my sincere apology for the disappointment and frustration this delay has caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted]’s comments about his disappointment with the 20% off Black Friday coupon promotion concerning the full...

exclusions being listed on the coupon has been shared with our Marketing team for future promotions. Also the concern with incorrect information provided by a team member has been shared with the Van Nuys Store Leadership team for further review and follow up to ensure correct information is being shared with our guests. As a good will gesture Mr. [redacted] was sent an eGiftCard to invite him back to Target for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience this has caused.  Due to a technical issue in our system, [redacted] did not receive the stepping stone.  She also received a Target eGiftCard refund instead of a cash...

refund to her PayPal account.  There are system limitations which do not allow me to ship out a replacement stepping stone.    I have processed a manual refund to [redacted]’s PayPal account for $41.08. Please allow 7-14 days for the refund to appear back to her bank statement.  As a measure of goodwill, [redacted] may keep the Target e GiftCard refund that was issued to her for $41.08 from the previous team member for her experience, can be used on Target.com or simply printed to use in stores.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I attempted to reach out to our guest by phone but was unable to reach him. I’m sorry to hear that his original order was lost in transit, and that his replacement sofa bed was delivered, although he was...

under the impression that it was cancelled. I know when he contacted Target regarding this matter he expected a fast and quick resolution and I’m truly sorry this wasn’t the case. I understand the safety concern of having a large item like the sofa bed blocking the only entrance to his apartment building, so I’ve escalated this matter to our shipping partners at EFW. A driver will be in his area between the hours of 10am-11am PST to pick up the sofa bed, and I’ll process the refund once EFW has confirmed the pickup. Keep in mind, refunds are usually processed when our Online Returns Center receives and processes the return so this advanced refund is an exception. When a large or a heavy item is ordered on Target.com we partner with a special delivery carrier, EFW to deliver the item and it’s extremely concerning that the large item was placed in an area that blocked the only entrance. I’ve shared his experience with leaders at EFW and with our Fulfillment team to ensure [redacted]’s experience doesn’t happen again. Our team member did request that his replacement order be cancelled on the same day the order was created on 04/15/16, but this was only a request. Target strives to process orders as quickly as possible to ensure timely delivery which is why the request to cancel an order isn’t guaranteed and may still ship. Target expects our team members to help our guests in a professional manner and provide a seamless guest service experience. It’s disappointing to hear that he feels that no one helped him and that he has had a terrible guest service experience. I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the procedures and processes Target has in place. This will help our team members address our guests’ questions and concerns on their first contact, and that they are transferred to a supervisor when one is requested within the hours they are available of 7am – 8pm CST seven days a week. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that he’s been a loyal Target guest. I’ve sent him an additional $25 Target eGiftCard even though one for $30 eGiftCard was previously sent by our team member. While I know I’m not able to change what he’s already experienced, I have confidence that if he uses the eGiftCard toward a new order he’ll have the experience he’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope he’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: I did inquire on my first couple of phone contacts with Target Customer Service about replacement, but unfortunately the Specific TV I ordered was no longer available for purchase.Thank-you Target and Revdex.com for taking the time to listen to my concerns.

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the frustration [redacted] may have encountered while trying to resolve the issue with her Target GiftCard. The GiftCard that was issued to [redacted] was brand new, and only she had access to the information to...

redeem it. Our guests are required to enter the GiftCard’s information at checkout if they want to use it as tender on a Target.com order. For the transaction that [redacted] doesn’t recognize, we see the GiftCard information was provided to us at the time of purchase. The only way this could happen is if the GiftCard information was disclosed to a third party at one point in time. We would ask [redacted] to continue partnering with her local law enforcement for further assistance. At this time Target won’t be issuing a replacement for her GiftCard. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I completely understand the frustration our guest is feeling after finding out her shipment was being delayed. After reviewing her order details, I noticed the shipment hasn’t arrived even though the delayed shipment was...

expected on 12/06/2016. With that being said, as of today 12/07/2016, I’ve issued a full refund in the amount of $34.52. The credit should post back to her Target REDcard within 3-5 business days.If for some odd reason the shipment does get delivered to our guest, I’m advising her to keep or donate the items. I understand this hasn’t been a good experience for [redacted] and I’m sorry we didn’t have the capability to cancel her order. I understand I cannot make up for her previous experience but I hope she’ll continue to shop with us, so we can provide her the great service she deserves.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
One of the iTunes gift card was refunded the same day, which I got prove that it was refunded, as I got the copy of the return/refund receipt from the East Windsor Target's store manager. Please kindly refund the money back, as it should be.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience. Again please accept my sincere apology for any disappointment with our signage for weekly promotions.   Our weekly circular ads are posted in the entryway of the Falls Church store and on www.Target.com  The shelf signage lists the valid promotion dates in this case 10/29 – 11/4 (2017) our circular ads are Sunday through Saturday. The signage is to highlight qualifying items for the promotion and the sale price of the item. We always looking for ways for improve and your feedback has been shared with our advertising team for further review to assist with future signage decisions.   Should a question arise while you’re shopping in the store please pick up a red phone in the isle or stop by Guest Services and the Leader on Duty will assist with any specific question.   Thanks for writing and shopping at Target.    Sincerely,   Nancy The Target team www.target.com

Thanks for contacting us on behalf of our guest [redacted] and her wanting to know why her recent orders have been cancelled.Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage.  Our complete listing of our terms and conditions can be found...

here:  http://m.target.com/c/terms-conditions/-/N-4sr7l At this time her orders will not be able to be processed.  However, she is more than welcome to shop in our stores for all her personal needs.  I apologize for her frustration and have documented her concerns.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the Nintendo Switch pre-order Mr. [redacted] was looking forward to utilizing for his business recently cancelled; I’m sincerely sorry for any inconvenience that this situation has caused. To keep a pre-order active, we...

will periodically send authorization hold renewals to the method of payment used on the order. Authorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancel. Because the most recent request on 2/24 was declined by Visa, the order was automatically cancelled that same day. This information on our pre-order processes is available to guests and can be found on Target.com in the help section. I understand that Mr. [redacted] doesn’t feel as though his needs have been taken into consideration by our processes, and I’m truly sorry for the disappointment. Because this item has no more available stock, the order cannot be reinstated or otherwise reordered at this time. However, I’m happy to say that the release date for this item is fast approaching and I encourage Mr. [redacted] to check back in our stores for replenished inventory on March 3rd. Please assure Mr. [redacted] that I understand where he’s coming from and I appreciate the feedback he’s provided on ways that we could make our processes more friendly and approachable to our guests. I’ve passed his suggestions along to our senior leadership and I thank Mr. [redacted] for taking the time to share his voice. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   We know how frustrating it can be when our website has technical errors. Due to a technical glitch, the order was cancelled. Once an order is cancelled the funds are released within 24-48 hours back to the guests account. Since...

the items aren’t paid for, we systematically don’t have an option to send those out. I apologize for the frustration and inconvenience this may have caused.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I placed an order successfullyReceived an email for free shippingDiscussed with 2 different Customer Care agentsFinally, Had to complain to Revdex.com to get this fixed.Still the issue isn't fixed and no explanation for why Target Customer Care did not fix the issue.If any customy complains for all the troubles, they are giving $5 gift card ( which is already free with my order )

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience in searching for the Black Friday advertised Nintendo New 3DS Mario Edition. I’m sorry for any disappointment.   This item was an advertised Black Friday Doorbuster while quantities last and like most of Target’s Doorbusters sold out early.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.     Sincerely,   Nancy The Target team www.target.com