Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that he doesn’t recognize the order that was placed. I can only imagine how frustrated and confused he must have been since he has placed other orders in the past without any problems. After reviewing his order,...

I’ve determined that there was no issue on Target’s end that would have caused this error. The only way to submit a PayPal payment through Target.com is by logging into PayPal via a secure portal and authorizing payment on each individual order. Target is only able to submit one order per authorization. I’ve also confirmed that the gift card that was purchased has been opened and redeemed. Based off this information and our return policy for these types of gift cards, no refund will be issued to Jeff. If he still feels a refund is due, I recommend [redacted] reach out to PayPal to file a claim or dispute. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
This is unacceptable, I'm not asking for a cash refund. I am asking for an even exchange or even store credit to purchase a new one. This item is only about a month old and you won' even honor the products you sell and refuse to take them back.

Initial Business Response /* (1000, 5, 2015/07/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address their concerns.

I'm sorry to hear that they were charged for four bottles when only one was picked up. This certainly...

isn't the experience I'd like them to have and I'd be happy to make this right.
I show that the store did adjust the total of your order to be $5.73 which is what their Target GiftCard ending in [redacted] was charged. However, due to a technical issue the refund got stuck.
I've completed the refund of $15.59 back to their Target GiftCard ending in [redacted] and the balance is ready for immediate use.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

The return tracking information proves that boxes were returned, but it doesn't prove anything was in the boxes. That’s why our return center opens every box that is returned to confirm what is being returned back to Target. As previously stated Target won't be issuing a refund or sending replacements until the iPads have been returned. There are no other options and Target considers this matter closed.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration an inconvenience this may have caused.   Based on my research, the bed has been delivered by FedEx on 7/8/16 at 1:29 PM.   I can’t apologize enough knowing Target has let you down....

I’ve refunded your account for the $20 handling fee and also processed a discount of 15% off your order.  Please allow 7-10 business days for the credits to appear to your account.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:I received an emailed receipt as soon as picked up my items at the store.  If there was an issue why did I get the receipt?  Also the person at the store told me my gift card would be sent to my email within the next 4 hours, that means I should have received it by 10pm that day.  My plan was to use the gift card in conjunction with Target’s green Monday offer of $20.00 off $100.00 on an online purchase, but because the gift card didn’t get sent to me, I never made the purchase I intended that night.  I have attached screen shots of one of the online chats I did with Target on this.  As you can see I was first told the problem was a technical glitch, and that it was going to be fixed within 4 hours.  After that didn’t happen I contacted the online chat again which is what the screen shots show.  Again I was promised the matter would be fixed, and I was denied additional help from a supervisor.This was clearly an issue on Target’s end, and I contacted customer service repeatedly trying to resolve this issue.  If the problem was something the store did when I picked up my items, why wasn’t I told that in any of the 4 conversations I had with target customer service?  I wasted a lot of my time on this, and the response they give me is that I won’t be getting my gift card, and if I have further questions I can call back the same 800 number that lied to me about what the issue was to begin with?!  Clearly Target cares very little about their customers, they lied to me and wasted my time, with no attempt to make things right.  Hopefully their next response will be to provide me with a real apology and some sort of compensation for my time wasted  dealing with this or else they lose me as a customer.

Thanks for contacting Target on behalf of our guest Mrs. [redacted]. I’m sincerely sorry for any frustration experienced by our guest throughout her order experience. Mrs. [redacted]’s order never made it into the shipping process due to a system communication error. We do not charge our guests...

until orders have shipped. Because Mrs. [redacted]’s order never shipped, she was never invoiced or charged for these items.However, Mrs. [redacted] may be seeing authorization holds on her account. Holds are placed onto accounts by credit card companies and depending on the length of time the order takes to be officially invoiced, the credit card company may request authorization hold renewals to ensure the amount stays available on the card.These renewals explain the multiple holds the guest is seeing. These holds can appear concurrently and look similar to charges when viewed on a bank statement. Rest assured, however, our guest has not been charged.Due to a system error, this order will not be able to resolve and successfully ship. To prevent the authorization holds from continuing, I have cancelled the entire order for our guest. This will allow the holds to fall off, and Mrs. [redacted] should see all amounts drop off her card by 11/9.I completely understand this has been a disappointing and frustrating experience for our guest. These items are still available to purchase on Target.com and I’d love to encourage Mrs. [redacted] to place a new order with us. As a gesture of goodwill, I have sent Mrs. [redacted] a $60 GiftCard to her email address. We can’t wait for the opportunity to provide her with the online shopping experience she truly deserves as a guest of Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear that Mrs. [redacted] didn’t receive her full order or a satisfactory resolution on the day she first called us. I apologize for the delay and I’d love to do what I can to make this right for her.We do not have an...

overnight shipping option available, but I’ve sent Mrs. [redacted] a replacement for her missing Pillow Cover via Express Shipping. The other item, a Throw Blanket, is no longer in stock so I am unable to assist with a replacement. Instead I have issued a refund. Because she has paid with PayPal the refund will be in the form of a GiftCard for $17.70 delivered to her email address.I’m so glad to see that Mrs. [redacted] was able to place a new order with us for the same Throw Blanket before stock was discontinued. For the hassle, I have discounted the order [redacted] by 30%. This refund will also arrive to Mrs. [redacted] in the form of a second GiftCard of $6 delivered to her email address.I see this was Mrs. [redacted]’s first order with us, and I’m so sorry we let her down. I encourage her to use the GiftCards to place a new order with us for the kind of online experience she truly deserves to have as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thank you for contacting Target through the Revdex.com regarding Target price match policy. Please accept my apologies for any confusion. We’ll match the price if you buy a qualifying item at Target then find the identical item for less at Target.com, select online competitors, or in Target’s or competitor’s local print ad. Price matches may be requested at time of purchase or within 14 days after purchase. The full list of online competitors is available online or at Guest Services.  Price matches and adjustments to competitors were not allowed for prices from Thanksgiving Day through the entire week after Thanksgiving. (11/23/2017 – 12/2/2017). This information was communicated at all Target stores and on Target.com. You can find out more information about our Price Match Policy here: https://corporate.target.com/about/shopping-experience/shop-with-confidenceThank...⇄ again for contacting us.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   We want to ensure that our guests are billed correctly, and I’m here to help. Since we bill when items ship, the order was broken down. We are showing charges of $18.32, $10.76 and $27.47. The $0.01 charge may be an...

authorization hold placed by their financial institution. We aren’t showing that [redacted] was charged that amount. If the charge doesn’t fall off, they will need to dispute it with their bank. We apologize for all of the frustration and inconvenience this may have caused. I have also submitted feedback to our leadership team to make them aware of this issue.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any confusion with offers.   The weekly circular ad dated Nov. 27 – Dec.3, 2016 advertised included cyber week deals only available at Target.com. The sale for 10% off all unlocked phones and digital prepaid wireless airtime cards included the unlocked Samsung Galaxy s7 edge 4G LTE was only an advertisement for and available on Target.com as part of the cyber week promotion.   We appreciate you letting us review your experience and again we are always available to answer any question you have about our circular ads at ###-###-####.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The return for same department exchange for the wanted item has been arranged for with the Prince Georges Plaza Store...

Leadership. A good will gesture GiftCard was also offered to invite Ms. [redacted] back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
I received a conflicting message from someone else on Twitter saying I should disregard if I get an email telling me to return the items as he said he already credited my money back to my credit card.  He said I could discard or donate the items.  Please advise.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding the UPS she received for a Target.com return pick-up order. I’ve sent the guest all of the details regarding this matter, so this is a brief summary of this matter.  I sincerely apologize for the lack of...

communication and the amount of time this has taken to get this resolved.  I understand she calls to Target or to UPS and they don’t have any information regarding which makes it appear nothing has been done.  I’ve thoroughly researched the matter and it has been resolved outside of the normal contact center setting which is why she couldn’t get details by calling the general phone numbers.   I know she is concerned about this reporting to her credit report.  This should be taken care of during the process of Target assuming responsibility for the UPS bill.  However, it does take time for all of the credit agencies to show the updated information.  I’ve asked her to give it 8 weeks to correct on her report and I’ve provided her my personal contact information should this not happen.  I know this is a long time to wait, but credit agencies reporting corrections is something I’m unable to expedite or control. For future orders, all return label and/or pick-up does need to be coordinated with Target.com in order for her to not get charged.  I know this has been extremely frustrating for her and I’ve sent her a $25 electronic GiftCard to invite her back for a better experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted].Upon receipt of your contact, we reached our guest to address their concerns. I spoke with Mr. [redacted] and advised him that I have escalated his incident to our Guest Reporting Center. I advised him that...

someone from the Guest Reporting Center will be following up with within the next 5 business days to discuss his incident. I apologized about the length of time that it's taken to have this resolved. I also provided Mr. [redacted] with Guest Relations number and his reference number in case he has in additional issues.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely,SonzarayThe Target teamwww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed [redacted]’s experience with our Target.com team. [redacted] provided the order and transaction information we requested....

We are sending her Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2015/09/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I understand our guest was frustrated when his pick-up in store purchase was shipped to him. ...

When inventory isn't available, a reallocation email is sent providing the option for our guests to cancel the order, choose another store or to have the order shipped to them; I am showing that the option to have the order shipped was chosen from that email. The guest did call to have the order cancelled and a request was submitted. There is a very short window of time prior to the order processing that this can be done, however, we are not able to guarantee a cancellation request. Unfortunately, the order still shipped and the guest had already placed a second order for a tv for in store pick-up.
The order was delivered the next day and target did process a refund in advance of receiving the order back at our returns center. I understand the guest is upset about his refund method being in the form a GiftCard instead of going back to his PayPal account. The refund method for a PayPal purchase is displayed several times during the checkout process
I am truly sorry for the guest's frustration, but at this time, I am unable to refund the guests PayPal account in part because the GiftCard has already been used on another purchase. Additionally, Target doesn't pay our guests late fees or overdraft fees due to purchases with us. I understand that my apologies will not completely eliminate his frustration, but I do appreciate the amount of time the guest has spent to contact us regarding this manner.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the pre-order Mr. [redacted] was looking forward to recently cancelled, and I’m sincerely sorry for any disappointment this situation has caused. To keep a pre-order active, we will periodically send...

authorization hold renewals to the method of payment used on the order. Authorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancel. We submitted a request for authorization to PayPal on 2/11 for Mr. [redacted]’s order and the request returned to us as declined. Because the renewal request declined, the order was automatically cancelled on 2/12. Information on this pre-order process can be found on Target.com in our help section where it states, “When you place a pre-order, Target sends an authorization hold request to your card issuer… If at any point during the pre-order process an authorization hold request fails, Target automatically cancels the order.”I understand that the email Mr. [redacted] received from us was confusing; it is an automatically generated email. Orders can cancel for a variety of reasons and our team members are able to assist guests with reordering cancelled items as subject to availability. Because this item has no more available stock, the order cannot be reinstated or otherwise reordered at this time. However, I’m happy to say that the release date for this item is fast approaching and I encourage Mr. [redacted] to check back in our stores for replenished inventory on March 3rd.We’re always working to make Target.com an even better place for our guests to shop, and I look forward to providing Mr. [redacted] with the kind of online experience he deserves in the near future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your time and effort on helping me resolve this issue.  It is extremely comforting to know that consumers like myself have somewhere to turn to when Vendors can not resolve issues brought to them attention.I hope you have a nice day and great weekend.Best regards,[redacted]