Taxnet Financial, Inc.

What can I say? This company did as promisedI applied for a RAL loan and within hours after a day waiting period I was approved and my money was on my bankI was skeptical at first because my credit is really really messed up, but as they said, they don't check creditAlthough the fees are a bit high, nothing to panic about as I really need the moneyThey also gave me an estimate on my tax refund an they really shocked meWith tax turbo, my refund was going to be just above $With Taxnet Financial am looking at over $3kI would definitely do business with them again

Dear Consumer, We have reviewed your account and determined that a manager has already resolved your concernIf you do not receive a RAL you are not charged a loan fee since you did not receive the loan. Last year although you applied for a loan you had already e-filed a tax returnTo
qualify for a RAL you must not have already e-filed a federal tax return. We would like to retain you as a client so we ask that next year you contact us prior to filing to review all of your tax refund options including the option for a refund anticipation loan. The consumer has received the refund and was not charged for a prior year or current year loan. We consider this matter resolved

Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Mr *** ***,
Our customer service team doesn't deny applicants an opportunity to apply for any tax related products provided
the consumer is applying for our services in good faith
Taxnet Financial Incdoes reserve the right to reject/not process any application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant's income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act
During a received call from your phone number on file "recorded for quality assurance" a determination was made by a manager to "reject" your application and cease any further relationshipWe will not provide the details online for your account privacy protection
Resolution:
You are not contracted with our services and we rendered no services to you in any capacityYou are urged to e-file with another tax service
A subsequent review by our compliance department determined the manager's action(s) are warranted and you are ineligible to apply for tax and/or related tax product services with Taxnet Financial or any or our affiliates in the future
We will not share any information with third parties (see also our privacy policy) and your information has been safeguarded
We wish you the best and hope this addresses ALL concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please explain to me WHY when I put my social security number on the company webpage that says where is my refund it tells me that my taxes were filed and YOUR company is awaitng a response from the IRS.The company phone system says the SAME thingHow can this be if what your response is to be believed as true
Final Business Response /* (4000, 9, 2015/01/30) */
Dear Mr ***,
We did not receive any revenue/fees nor did we provide any services to youYour application was rejected by our compliance department
Since we did not provide any services to you a resolution in this forum is not applicable
We suggest you file your taxes with another tax professional and we wish you the best this tax season
We consider this matter closed

Initial Business Response /* (1000, 5, 2015/02/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Ms ***,
Our tax preparation fees NEVER exceed $so please review your fee summary and contact us if you still believe
your tax preparation fees were $
Desired Resolution:
We DO NOT have control over the processing or posting time of the actual IRS refundWe understand that many consumers believe that the tax preparer has influence or "can hold up" the tax refundOnce the IRS disburses your refund your bank posts the funds on the following business day
We do have control over the issuance of a RAL if you are approvedWe disburse funds within hours and your funds are generally available (posted by your financial institution) the following business dayThere is no dispute in your claim that you were approved and received the loan proceeds within a reasonable time (following business day)
If you believe that there is an error on your tax return let us know and we will fix it for freeAlso if you are unsure and just would like to get a second opinion we offer a free second review by a CPARemember the accuracy of your tax return is important to us
We believe that you have received your actual refund and this matter is now closed
Initial Consumer Rebuttal /* (3000, 7, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a licensed tax preparer and therefore I know that a return should never be filled without the taxpayer seeing it or signing itMany issues could have been avoided if I would have saw the return before it being submittedU also received my refund almost weeks after the IRS sepsis finds into your accountNo one could tell me where my refund was our what happened, so poor customer serviceAnd paying $in preperation fees for a company jacking up my refund is not good business practiceSo now I'm having the entire return amended including state

Initial Business Response /* (1000, 8, 2015/02/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Ms ***,
To protect the privacy of your account we will not discuss the details of your banking information or tax
return
we have a process in place if a bank account provided is invalid or closedWe urge consumers to verify that the account number provided is correct but if the funds are rejected by your bank we will issue a bank cashier's check to the taxpayer listed on the tax return
We require consumer's to review and sign that the banking information provided is correctInvalid account numbers may cause a delayWe also understand that consumers may make a mistake or through no fault of their own a bank account may not accept the tax refund deposit (e.gaccount closed)In these instances we assist the consumer to make sure they are able to still receive the refund as quickly as possible
Desired Resolution:
We will send a cashier's check to the address listed on your tax return for any refunds received by us priority mail (free of charge)

I have received my approval letter, I will update when I have received my funds

Positive

I've done business with this company for years and have great results

Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Mr *** ***,
Our customer service team doesn't deny applicants an opportunity to apply for any tax related products
provided the consumer is applying for our services in good faith
Taxnet Financial Incdoes reserve the right to reject/not process any application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant's income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act
During a received call from your phone number on file "recorded for quality assurance" a determination was made by a manager to "reject" your application and cease any further relationshipWe will not provide the details online for your account privacy protection
Resolution:
You are not contracted with our services and we rendered no services to you in any capacityYou are urged to e-file with another tax service
A subsequent review by our compliance department determined the manager's action(s) are warranted and you are ineligible to apply for tax and/or related tax product services with Taxnet Financial or any or our affiliates in the future
We will not share any information with third parties (see also our privacy policy) and your information has been safeguarded
We wish you the best and hope this addresses ALL concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please explain to me WHY when I put my social security number on the company webpage that says where is my refund it tells me that my taxes were filed and YOUR company is awaitng a response from the IRS.The company phone system says the SAME thingHow can this be if what your response is to be believed as true
Final Business Response /* (4000, 9, 2015/01/30) */
Dear Mr ***,
We did not receive any revenue/fees nor did we provide any services to youYour application was rejected by our compliance department
Since we did not provide any services to you a resolution in this forum is not applicable
We suggest you file your taxes with another tax professional and we wish you the best this tax season
We consider this matter closed

Speedy service

They helped me with all my needs

Very helpful and responsive to emails

they can contact me anytime on tuesday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tracie R***

Excellent service! Fast response

We have reviewed your file/account and attached your signed agreement and government issued ID to apply for a RAL and simultaneously authorized to e-file your tax returnWe regret that you were not approved for a RAL ;however, your agreement specifically states that your tax return is filed
regardless of loan decisionThe good news is your actual tax return has been accepted and your refund will not be delayed due to your adverse loan decisionWe can't state the reason for the denial on a public forum to protect your right of privacy; however, an adverse notification was sent to youYou have the right to write for further explanation and the lender must respond within daysThere was not a credit check used for the RAL decision.We will continue to service you to ensure that your tax return is processed by the IRSIf we can assist you in any form please let us knowUnfortunately, once a tax return has been e-filed we are unable to retract the returnIf there are any additional questions or concerns about your actual refund please feel free to contact us anytime from Mon-Fri 9am to 5pm CST.We will complete an amended return free of charge to correct an error on your tax return filedAn email has been sent with a link in order to begin that processThe accuracy of your tax return is important to us this is why we correct/amend tax returns regardless of fault for no additional charge.Again we apologize for any confusion and we hope we can retain you as a client going forward in future years

I had an easy process

This was my first time filing with the company I was approved for the RAL and everything was hassle freeAll done from the comfort of my homeHighly recommend!!

Service seems very promptNo advertising

There was never any tax interviewYour website forces a potential customer to agree to have taxes done with your site regardless of the RAL approvalThen without consulting your client you prepare a *** form and claim *** credits that aren't legitimateI have never claimed *** nor do I itemizeI use a simple *** that surely doesn't cost to fileYour service is a rip off and you prey on people who are in a difficult situationBecause you filed a return with *** I have turned it over to the *** as I do not wish to have any legal repercussions Also your customer service reps are rude and don't even verify information to secure identityNor do you reply to emails.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Ms ***,
We will not discuss the details of your tax return in public to protect the privacy of your account
We
provide free changes/edits to tax returns regardless of faultWe will continue to work with you to ensure your tax return is accurate and complete
A taxpayer can NEVER lose money from an incorrectly filed tax return provided it is fixed within years from the date of filingWe intend to correct your tax return to your satisfaction for free in a timely manner
We have provided you with Tax Preparation and RAL services for two years and our goal is to retain you as a client after we are able to cure this issue in a timely manner
Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although business replied, it was just fluffNo one has contacted me to try and rectify the situationEven the lady that was supposed to return my call about the healthcare penalty I was charged did not call backOnce again, I need a refund of the tax prep fees and this mess needs to be fixed
Final Business Response /* (4000, 10, 2015/02/14) */
Dear Ms ***,
As noted in our previous response there is no way to "cost" you a refund since all tax returns can be amended/corrected for up to years
We will not discuss the specifics of your tax account to protect your privacy ;however, we have provided you a path to resolve the matter free of charge
All clients are provided the opportunity to correct/fix a tax return with our assistance free of charge regardless of faultWe prefer not to worry about the fault (tax preparer or tax payer) and focus on repairing the accuracy of the return
Desired Resolution:
We have sent you an amended return for signature; please sign the prepared amended tax return so the changes are processed
Please contact us directly if you still believe you need further assistance or would like to discuss the proposed amended tax return(s)