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Taxnet Financial, Inc.

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Reviews Taxnet Financial, Inc.

Taxnet Financial, Inc. Reviews (289)

So greatful for the tax loans

The consumer applied for a refund anticipation loan and completed the online tax interviewWe are unable to provide the reason for the RAL denial on a public websiteThe consumer claims that there was an error on the initial tax return but if he is denied he no longer wish to continue filing his
taxesOnce a taxpayer e-files a tax return there is no way to reverse an already accepted tax returnOur tax preparation services are not contingent on a RAL approvalA RAL is a loan and not your actual refundIn the event you are denied for a RAL the reason is provided in writing and you are not charged a finance feeAn email to cancel services doesn't cease an already filed tax returnThe accuracy of the consumer's tax return is important to us and if there is an error on the accepted tax return we will work with the taxpayer to correct the error for freeThere is never a charge for an amended return regardless of faultThe consumer was provided disclosures before entering into the agreement for servicesTax preparation services are non-refundable as disclosed in the attached agreementWe have attempted to contact the consumer to resolve this matter using the phone number on file without any successPlease contact us during our business hours if you need further assistance You can also email us at ***

I have done my taxes with them years in a row and have had zero problems with thdm

Complaint: ***
I am rejecting this response because:you stated We provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refund. I applied for the RAL not the tax returnI only signed the RAL applicationI did not want my taxes filed as your prepared did them incorrectly on top of doing it without my approvalI think this company is misleading customers on purposeWhy was there no other communication, no confirmation my return was filed, or accepted by the ***? I expect my filing fees refunded for the inaccuracy and cost of my now paying for an amended return to fix this problemI also sent an emai the same day as I completed the application as I noticed your preparer did a GA tax form for meI have a GA mailing address but live in FlThe GA address is my mothers house on the GA line within min of meThis email did not receive a response and as I did not know my taxes were automatically being filed without communication or a ** it was not fixedAnother problem I have to pay again to fix as I paid $to a state I am not residing in
Sincerely,
*** ***

The consumer requested tax preparation services and applied for a RALWhen a dispute arises we refer to the documentation on fileThe consumer completed the tax interview and attested that the tax return filing is complete and accurate in all regardsThe taxpayer also requested to apply for
a RALWe were unable to obtain a RAL approval and the reason for denial was provided to the consumer as requiredWe provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refundThere is no guarantee that you will be approved for a RALWhen you are not approved for a RAL a reason for the decision is provided and a finance charge is not levied since you did not receive the loanAn adverse RAL decision doesn't affect your actual tax returnOur customer service team is here to assist you the entire year but the customer service is unable to provide RAL decision information or the exact timing of your actual refundThe *** processes most refunds within days

Was a good experience

Complaint: ***
I am rejecting this response because: Yes I did agree, however my return was submitted without my WI was NOT I formed when my return was being submitted! This leading to an amended return which your compay will NEVER file for meIf I was notified when my return was going to be submitted a simple phone call or email and ask if there were any other things that needed to be added to my refund for additional credits, it would not have been so badNO ONE CARES ABOUT A RALI do not wish for a RAL or whatever don't care about itI care about the fact this company submitted a tax return WITHOUT MY KNOWLEDGE, WITHOUT MY SIGNATURE OR SPOUSE SIGNATURE, WITHOUT ALL MY FORMS INCLUDING MY WIT WAS NOT GENERATED OR PULLED FROM THE SYSTEMI confirmed with my employer there was NO WAY a compay could access my Wwithout the ENCRYPTED ACCESS code that only I haveI have submitted a claim to the IRS regarding this situation and have informed them a tax return was filed WITHOUT MY W2, KNOWLEDGE OR SIGNATURE.
Sincerely,
Laura ***

I applied for RAL with this company and was denied but I wasn't notified for what seemed like approximately a week and a halfOk.......I then was told I had to still file my tax return with themOkI received and email with tax documents that requires an e signatureOkReading the documents I noticed there was an invoice charging me dollar for a RAL loan I never reviewedThey said it was their error and I would review a separate direct deposit with that refundI have yet to relieve it*** approved my refund and I have yet to receive thatOn the tax forms that they wanted me sign says fee collect and applied for in the sections where the direct deposit information should beSo where is my money being deposited into and where's my refund for the fraudulent charge for the RAL I never received?????

Initial Business Response /* (1000, 9, 2014/03/18) */
Contact Name and Title: *** *** CPA
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Consumer,
The email from January doesn't indicate any wording related to "approval"The email stated that your
application has been accepted and a loan review will be conductedDuring the loan review you were denied and notification was sent to advise you of the adverse decisionA loan fee was not charge to your account
We required additional information to complete your free state return; however, the requested state information was never received to dateYour Federal Filing was completed and you were billed for that serviceThe invoice was provided to you at the time you applied for your RAL as part of the required disclosures $for Federal Tax PreparationState tax returns are completed free of charge provided you consent and provide the required documents needed to complete the state filingUnfortunately, after you were denied for your loan you filed with another tax professional
These fees incurred by your other tax professional is your responsibilityWe apologize if there was any misunderstanding but the signed agreement is very clear on tax preparation feesWe have issued a $off tax preparation code valid for next year's tax return if you would still consider using our serviceAgain we apologize for any confusion

*** ** ***
The accuracy of your tax return is important to usIf there is an error on your tax return we will fix it and file an amended return free of chargeWe notice that since the date of your complaint you have received your actual tax refund deposit from the ***If you still require assistance with any changes to your federal or state tax filings please contact us during our business hours and we will assist you with any corrections for freeWhen you apply for a RAL you agree to file your taxes with Taxnet FinancialYou are also agreeing that you have provided complete and accurate informationIf you do not provide all of your income documents your tax return may contain an errorWe verify your information with your consent using ** express and *** transcripts but we can't guarantee that any misinformation or incomplete information you provide will be detected.
Resolution:
We will fix your tax return regardless of fault for free

Not sure yet ....I'll come back once funds are deposited

The consumer requested tax preparation services and applied for a RALWhen a dispute arises we refer to the documentation on fileThe consumer completed the tax interview and attested that the tax return filing is complete and accurate in all regardsThe taxpayer also requested to apply for
a RALWe were unable to obtain a RAL approval and the reason for denial was provided to the consumer as requiredWe provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refundThere is no guarantee that you will be approved for a RALWhen you are not approved for a RAL a reason for the decision is provided and a finance charge is not levied since you did not receive the loanAn adverse RAL decision doesn't affect your actual tax returnOur customer service team is here to assist you the entire year but the customer service is unable to provide RAL decision information or the exact timing of your actual refundThe *** processes most refunds within daysAs per your agreement in order to complete the e-filing of your taxes we may use either Wexpress or the *** transcriptPlease refer to your signed agreement for details

This site is a joke!! I submitted for a advance loan and just got an email saying we were denied due to owning the irs which we dont or that a tax refund has already been filed but there hasnt been one filed and we always get back large refunds so that isnt the issue either will never use this site again

This company is very quick and concise, and does what they say

The consumer requested tax preparation services and applied for a RALWhen a dispute arises we refer to the documentation on fileThe consumer completed the tax interview and attested that the tax return filing is complete and accurate in all regardsThe taxpayer also requested to apply for
a RALWe were unable to obtain a RAL approval and the reason for denial was provided to the consumer as requiredWe provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refundThere is no guarantee that you will be approved for a RALWhen you are not approved for a RAL a reason for the decision is provided and a finance charge is not levied since you did not receive the loanAn adverse RAL decision doesn't affect your actual tax returnOur customer service team is here to assist you the entire year but the customer service is unable to provide RAL decision information or the exact timing of your actual refundThe *** processes most refunds within daysAs per your agreement in order to complete the e-filing of your taxes we may use either Wexpress or the *** transcriptPlease refer to your signed agreement for details

*** ** *** When you apply for a RAL you are agreeing to file your taxes simultaneously as described in your signed agreementTaxnet Financial is able to use ** express and *** transcripts to assist you with your actual federal filing ;however, we require your actual *** for certain
state tax returnsThere are separate online questions and disclosures that give a consumer warning that you are e-filing your tax return as part of your RAL applicationYou must also sign in writing that you agree Taxnet Financial to e-file your tax returnFinally, we provided you a copy of your compiled tax return and you are responsible to ensure that the information you provided is accurate and completeThe accuracy of your tax return is paramount and we will fix any errors for free.The good news is that although you did not originally provide us complete information we have been able to complete an amended tax return and file it on your behalfWe did fix the errors noted in your complaint free of charge and you have subsequently signed your amended tax return for filing.If you need anything further please contact us during our business hoursWe consider this matter resolvedYou can find the status of your amended tax return at *** at "Where is my amended tax return"Please allow 4-weeks before checking on the status of your amended return

The consumer was denied for a RAL and the reason has been sent in writingWe have provided full disclosured that you are entering into a loan agreement and a RAL is not your actual refundWe do not guarantee your RAL will be approvedOur customer service department doesn't have control over RAL
decisionsWe understand that an adverse decision is frustrating but the good news is that the adverse decision will not delay your actual refundThere is no finance fee if you are denied for a RAL. We disclosed to you in writing that you can file your tax return electronically without applying for a Refund Anticipation Loan (“RAL”), and obtain your refund from the *** *** *** *** to avoid finance chargesFor example, If you file your tax return electronically, you can receive a refund check from the “*** within 4-weeks, or a direct deposit to your bank account within days from the time you file your tax returnElectronic Refund Deposit (ERD) allows filing without paying upfront fees to your tax preparer. We have attempted to contact you but have not been able to reach you at the phone number you providedA manager will attempt to reach the consumer again but at this time we are unable to approve a RALIf there is anything that we can assist you with please let us know but the RAL decision is final.

It was fast and easyThe fees are a bit much but it aligns with *** block so it isn't unheard ofI had a question and called in and my question was answered within the hourIt was a good experience

The consumer requested tax preparation services and applied for a RALWhen a dispute arises we refer to the documentation on fileThe consumer completed the tax interview and attested that the tax return filing is complete and accurate in all regardsThe taxpayer also requested to apply
for a RALWe were unable to obtain a RAL approval and the reason for denial was provided to the consumer as requiredWe provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refundThere is no guarantee that you will be approved for a RALWhen you are not approved for a RAL a reason for the decision is provided and a finance charge is not levied since you did not receive the loanAn adverse RAL decision doesn't affect your actual tax returnOur customer service team is here to assist you the entire year but the customer service is unable to provide RAL decision information or the exact timing of your actual refundThe *** processes most refunds within days

You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, maritalstatus, or age (provided the applicant has the
capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faithexercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.The information contained in your application did not meet the criteria for us to continueAs such we rejected your application and did not file a tax return nor charge you any fee.We did not engage in any agreement or service with the consumer and we consider this matter closedNo fee has been charged

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Address: 401 N Michigan Ave Ste 1200, Chicago, Illinois, United States, 60611-4264

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