Taxnet Financial, Inc.

Ms R***, We are never happy when a client is not completely satisfied with our servicesThe accuracy of your tax return is important to usIf there is an error on your already filed tax return we will correct the error for free regardless of fault. Offer: Please provide a day and time
for a tax manager to contact you to discuss fixing your tax return if there is an errorThis will cure the incorrect tax return and save you time and energyYou have paid for a service allow us to complete the service by ensuring your tax return is fixed regardless of fault. If the offer is accepted we will also refund you $of the tax preparation feesJust select that you agree to resolve this complaint and we will fix your return and refund $in tax preparation feesWe are making this offer in an attempt to retain you as a client in the future.

A manager was assigned to further assist and contact the consumer on April 4th. During a recorded call the consumer claimed that the original refund may have been delayed due to an error and the *** has instructed her to complete additional forms in order to correct her return before processing her additional refund dueA manager has agreed to continue to assist the consumer until her tax return is corrected and any additional refund is processed by the ***The consumer has agreed to fax or email Taxnet Financial Incadditional information not originally provided during the original tax filing in order to further assist her. Generally If there is an error on a tax return or there are additional forms required Taxnet Financial will work to cure those errors regardless of fault for no additional chargeAlso the consumer was notified that contrary to the amount listed in this complaint of $for servicesThe only fee charged to the consumer was $for tax preparation services which includes a $e-filing feeAs per agreement fees are charged for tax preparation and are non-refundableThe tax preparation fee is not contingent on the time it takes for the *** to process a tax returnThe *** processes 90% of all tax returns within daysResolution:A manager is currently working with consumer to assist client with the *** filingIn addition, we have agreed to send forms required by the *** and or state priority mail and to also credit back the consumer $due to our late response to this complaintIf there is anything further we can do in order to assist we are willing free of charge until this matter is fully resolvedThis would include contacting the *** and/or state agency on behalf of the consumer to receive updates on status of amended return

Thanks for choosing Taxnet Financial Incfor your tax needs this yearWe have customer service team available to assist clients during our regular business hoursWe provide an automate service which you assessed to check the status of your refundWhen you called the automated service you called
in which would give you the status of your tax return issued in Since when you called the automated line which is connected to the *** refund service center information the information on tax refunds has not yet loadedPlease be aware that a tax loan or RAL is a loan and not your actual refundYou do not have to apply for a RAL in order to e-file your tax returnIf you do select a RAL ALL status updates will arrive to you via email NOT the *** automated phone serviceHopefully this has reduced your confusionIf you still have questions related to your actual tax return or if you did apply for a RAL and have questions please contact us during our business hoursDue to the high demand for our services wait times during peak hours can exceed minutes.Taxnet Financial Inc.reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance

I highly recommend Taxnet financial servicesThe customer service was excellent and you were notified about all updates as soon as information was availableWill do business with them next year as well

Dear Consumer,? We can understand your concern about receiving your tax refund in a timely mannerThe accuracy and timeliness of our tax preparation services is important to usWe have tax professionals and customer service representatives available Mon-Fri from 9am to 5pm CST during tax
season to assist consumersOur tax professionals work days per week during the tax season to ensure that all tax returns have been properly prepared and reviewed for accuracy.? ? Due to the demand for our product and services hold times can be as long as minutes during peak calling times in the day.We did not process a loan application or a tax return on your behalf because your application was deemed incompleteWe NEVER charge any fees upfront and our tax preparation fees are fully disclosedAll tax preparation fees include a *** and *** tax return and years of free support.? Our reviews are better than the industry average and we work to improve our consumer satisfaction every yearThis includes our automated alerts and toll free number to check the status of your tax refundWe have not identified an e-filed ? tax return under your name nor have we charged you any fees so we consider this complaint as closedIf you agree with our determination please agree to close the Revdex.com complaint at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI wish for my information to be removed from this companyIt said that I would be notified in a time frame before the year was upI was not and I will no longer use this companyThank you
Sincerely,
Amy S***

Dear Consumer,? Your RAL application was rejected and we notified you of the reasonWe did not e-file your taxes nor did we apply for a RAL because your application was either inaccurate or incompleteWhen a consumer applies for a RAL they must complete the RAL application and submit the
information requestedWe do require a valid identification (selfies are not a valid ID) and we also require all income informationThe tax interview tool is easy and can be completed using a desktop computer or a smart phoneWe urge consumers to only submit the information requested or the application may be either marked as incomplete and returned or rejected with a refusal to further processIf you are uncertain how to proceed our customer service representatives are here to help from Monday-Friday 9am-5pm CST during the tax season.We did not process a tax return and we did not apply for a RAL for this consumerWe declined to further process your application and no fees were charged to youWe never charge upfront fees and only process requests after a signed agreement has been completed by the consumer.We consider this matter closed because we did not render any services to this consumerTo close this Revdex.com matter at this time please click on agree.?

Taxnet Financial uses Wexpress please refer to your RAL agreementOnce you certify that your application and tax return is complete and accurate the e-file is automatically createdA warning that you should not e-sign unless your tax return is complete and accurate is sent prior to your e-signatureOur automated system e-files once you certify that you wish Taxnet Financial to apply for a RAL and e-file your tax returnIf there is an error on your tax return we will complete an amended tax return on your behalf free of chargePlease feel free to contact us Mon-Fri from 9am to 5pm CST for any further assistanceAgain we guarantee the accuracy of your tax return regardless of fault so there is no additional charge for an amended return

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Complaint: ***
I am rejecting this response because: I sent emails, left voice messages because when you call you do not have an option to speak to anyone because you get transferred to voicemail after waiting for minutes and I even sent a faxI received an email a few days ago telling me that I could submit information again for a second review? The email stated that I did not provide the required documentation? This is incorrect because the documents were provided and the mistake was on their endA supervisor has yet to contact meI understand that they can correct my paperwork for free but it would be expected because the error was on their part? I am paying a fee to get my return filed correctly? I feel like I should be given some time of credit due to this issue? If I would have never reviewed my return and noticed the error, then the issue would have never been correctedFurthermore, I now have to wait even longer for the remainder of my tax return? We as a consumer put our trust in a company so our taxes get filed correctly and instead submit my return without waiting for my completed form and then try to put the blame on me when I had to make them aware of the mistake? I have yet to receive my corrected return so I don't even know how much money I am receiving? I have not received anything in writing stating that my return has been correctedThis again is completely unacceptable
Sincerely,
*** ***

Dear Ms ***? We are unable to discuss the specifics of your tax return on a public forum ;however, we are aware of the issue and we are sending an amended return to the IRS on your behalfThere is never any additional charges levied for a correction of an error(s) regardless of faultWe would like to retain you as a client and we are working with the IRS to ensure you receive every dollar you deservePlease note that an amended return is generally filed after you receive your initial depositYou will receive an email of the corrected return after your initial depositIf you accept this resolution please click that you accept the business response so we can continue to work on your behalf to resolve this matter at no additional cost to you

We are unable to discuss the details of your tax return in a public forumThe good news is we guarantee the accuracy of your tax return regardless of faultA manager has been assigned to your tax return and we are making sure that if a correction is required it will be processed and sent to the
IRS free of charge

Complaint: ***
I am rejecting this response because: my taxes have already be completed and sent out to me I just prefer my refund back in the amount of $for that lack of information they failed to collect and notified of after multiple calls regarding my refund where I was inform not to contact the ***if I had not I wouldn't have know about missing information which I had to submit which I was told my tax net financial knew aboutplease provide me my refund of $for the issue at hand was not and will not be corrected by Tax Net Financial
Sincerely,
*** ***

Dear Consumer your application was denied and rejectedBased on the information provided we were unable to approve you for a RALWe also did not e-file your taxesWe verify all tax information with Wexpress or an *** transcriptWe have also reviewed your phone log calls since we do record all calls for quality assuranceWe have determined that our customer service representatives remained professional during your callsWe have zero tolerance for abusive language by consumers and the customer service agents handled the calls in accordance with our written policies.? Again we rejected your tax application and you are free to apply with another companyWe never e-filed your taxes and we never charged you a feeWe rejected your entire applicationWe hope this helps clarify our positionWe never entered into an agreement with you since your application was rejectedWe did send you the reason we were unable to process your RAL this year.? ? We wish you the best this tax season

*** ** ***? You were approved for a RAL in December and your funds were disbursed to your account as instructed in your signed RAL agreementYour RAL was repaid and the remaining funds were sent to you directly by the ***We are not responsible for the timing and manner of *** refund
depositsSince the day of your complaint the *** has disbursed your refund and you have received the fundsWe consider this matter closed.We are sorry that your refund was delayed ;however, we do not have any control over *** fundingSince your account is paid in full you will be eligible to apply for a RAL again next year as early as December 15th 2016.?

Taxpayer applied for a RAL prior to our start date of December 22, During our peak season due to the demand for our product and services wait times may exceed 30? minutesWe can't discuss the details of a taxpayer account in a public forum ;however, taxpayer was approved for a holiday
loan and funds have been subsequently disbursed in accordance with the RAL agreementManager has contacted taxpayer Caprice T*** and she has confirmed she is interested in continuing with the tax filing with Taxnet FinancialWe consider this matter resolved and we look forward to continuing to serve MsCaprice T*** Part of the confusion was because she did not remember the terms of agreement and how the funds would be disbursedWe encourage all applicants to read the terms before signing any agreementIf you have questions please contact us before applying for a RAL this will help avoid any confusion if you are a first time applicantAlso we NEVER require any upfront fee for any of our tax loan product services? Conclusion:Resolved matter in full with MsCaprice T*** via recorded line on 1/3/

You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the  right to reject a  tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, maritalstatus, or age (provided the applicant has the...

capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faithexercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.The information contained in your application did not meet the criteria for us to continue a business relationship. There are many inconsistencies in your application as well as your complaint. As such we rejected your application and did not file a tax return nor charge you any fee. We did not engage in any agreement or service with the consumer and we consider this matter closed. No fee has been charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Caprice T[redacted]

You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the  right to reject a  tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, maritalstatus, or age (provided the applicant has the...

capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faithexercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.The information contained in your application did not meet the criteria for us to continue. As such we rejected your application and did not file a tax return nor charge you any fee.We did not engage in any agreement or service with the consumer and we consider this matter closed. No fee has been charged.

Dear Ms. [redacted], We have reviewed your complaint and file. When a dispute arises related to fees or another contractual agreement we look at the signed agreement. Per your signed agreement you agree to allow Taxnet Financial Inc. to prepare and e-file your tax return for the enclosed stated...

fee. We do not quote fees over the phone but instead email as part of full disclosure the fees in writing. There are no hidden fees and no upfront fees to pay out of pocket. The preparation fee is reduced from your actual tax refund amount as per your enclosed agreement. In your complaint you mention a $12 electronic filing fee. The $12 electronic fee is part of your actual tax preparation fee and is already included in the enclosed amount. The electronic fee is the fee to complete the e-file portion of your tax return. We do not alter our preparation fees based on approval of loan products. If you are approved for a refund anticipation loan the only amount you pay is the bank loan finance fee (if applicable) and the principal amount of your RAL. If you are not approved for a RAL you do not pay a finance fee since you were not approved but you are still responsible for your tax preparation fees as also fully disclosed in your signed agreement. We have determined that the tax preparation fees were fully disclosed to you prior to e-filing your tax return and via your e-signature you agree to all terms and conditions of service including the non-refundable tax preparation fee. In order to retain you as a client next year and resolve this Revdex.com complaint as satisfactory we are offering you a $25 refund of tax preparation fee and a $25 credit off next year's tax return ($50 Value).If you agree simply respond back that you are satisfied with our response. We appreciate your business and look forward to serving you again.

Dear Ms [redacted], You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the  right to reject a  tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided...

the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance. The information contained in your application did not meet the criteria for us to continue. As such we rejected your application and did not file a tax return nor charge you any fee.We did not engage in any agreement or service with the consumer and we consider this matter closed. No fee has been charged.