Taxnet Financial, Inc.

I like their service been with them for about years...no complaints here

It was stressful at first but in the end it was all worth it! Second time customer!

Initial Business Response /* (1000, 8, 2015/03/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
We will not discuss the details of your tax return in public to protect the privacy of your account
We provide free
changes/edits to tax returns regardless of faultWe have completed an amended return to correct the original error on your tax return
A taxpayer can NEVER lose money from an incorrectly filed tax return provided it is fixed within years from the date of filingWe corrected your tax return immediately once an error was discovered
We have rendered the services your requestedIf you were overpaid for the original refund you must return the overpaid funds to the Internal Revenue ServiceWe provided instructions on how to return the funds to the IRS
We consider this matter closed since the IRS has processed the correction on your tax returnThe services we provided to correct a tax return is free of charge
Initial Consumer Rebuttal /* (3000, 10, 2015/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except there response because they didn't amend the return I did and emailed it to them..Then were stuck paying back the money cause of there error which we made arrangements for.....The only thing were asking is that they put back in our bank acct the they charged us.....They said they did what they were supposed to but they didn't because if they did we wouldn't have to pay back the irs.....they act like its nothing but why should people have to pay for them to mess up......I just want them to take responsibility for this for low wage earners that is alot to pay back because we didn't know it was wrong
Final Business Response /* (4000, 12, 2015/04/11) */
Taxnet Financial offers a guarantee that if there is an error on a filed tax return filed by us regardless of fault we will fix it for freeTaxpayers are urged to review and ensure that all taxable income i.ereporting all employers) is included before e-filing
The accuracy of your tax return is important to us that is why we offer a free second review and amended tax return (if required) free of charge
We are unable to disclose the details of the consumers tax account on a public website ;however, as an example if a consumer's original tax refund received is higher due to unreported income an amended (correction) return may be required to fix the original tax return filingTaxnet Financial did complete an amended tax return in this case ;however, the consumer elected to print and send their self-prepared amended return to the IRS directlyIn either instance the tax refund amount has been subsequently adjusted to the correct amount
If YOU still believe there is an error located on the amended tax return we will fix the error for freewe will also pay any interest or penalty levied by the IRS due to this error
Conclusion:
The tax department provided the tax services including offering a free amended tax returnThe consumer's tax return has been corrected within a reasonable time
Taxnet Financial Offer and Guarantee:
If there is an interest or penalty that was assessed due to an error email/fax or mail us the IRS letter within days and we will pay the interest and/or penalty on your behalf
Final Consumer Response /* (4200, 15, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the papers they gave us when we applied for the holiday loanwhen you apply for the loan they tell you what your estimated refund will be and they have you sign the papersWe never signed any tax papers except for thatAnd they automatically file your tax return with thatI have never signed actual tax papers so I dont know any info they put on thereI am going to speak with any attorney because they are just not accepting any responsibilty for this it all fall on my husband and II have never seen a business like this

I love working with Taxnet

Thanks for choosing Taxnet Financial Incfor your tax needs this yearWe have customer service team available to assist clients during our regular business hoursWe provide an automate service which you assessed to check the status of your refundWhen you called the automated service you called
in which would give you the status of your tax return issued in Since when you called the automated line which is connected to the *** refund service center information the information on tax refunds has not yet loadedPlease be aware that a tax loan or RAL is a loan and not your actual refundYou do not have to apply for a RAL in order to e-file your tax returnIf you do select a RAL ALL status updates will arrive to you via email NOT the *** automated phone serviceHopefully this has reduced your confusionIf you still have questions related to your actual tax return or if you did apply for a RAL and have questions please contact us during our business hoursDue to the high demand for our services wait times during peak hours can exceed minutes.Taxnet Financial Inc.reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance

Thus far things haven't been too badhopefully the rest of the process won't be

I haven't heard a single thing from this company since I applied for the ral about two weeks goI've called them during business hours and I only get a recordingI'm afraid my information is going to be used without my consentHow do I stop this company from filing my taxes? This is beyond ridiculous!!!

Dear Consumer, We have reviewed your account and determined that a manager has already resolved your concernIf you do not receive a RAL you are not charged a loan fee since you did not receive the loan. Last year although you applied for a loan you had already e-filed a tax returnTo
qualify for a RAL you must not have already e-filed a federal tax return. We would like to retain you as a client so we ask that next year you contact us prior to filing to review all of your tax refund options including the option for a refund anticipation loan. The consumer has received the refund and was not charged for a prior year or current year loan. We consider this matter resolved.

Taxnet financial was very helpful with getting me the money I needed

This is my second year using tax net financial and this has been the worst service I have ever received from any tax companyMy taxes where filed early and accepted but never approvedI received a letter in the mail from the IRS stating that I needed to complete a formI have contacted them on several occasions about completing this form for me and the receptionist acts as she does not understand what Is going onShe takes my number down and acts as thought see will have a tax professional call me back in few minutesNo call backI have called everyday for about a week and I have even left a couple voicemails and sent emails but no one seems to be interested in helping me get this form to the IRSI will not be using tax net financial next year because the customer service is HORRIBLE I will be lucky if I get my taxes in April

Initial Business Response /* (1000, 5, 2014/02/13) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Consumer applied for a loan and per agreement funds are disbursed within hours from IRS Accepting tax return
The loan
funds were disbursed within hours as per agreement via ACH electronic transfer ;however, ACH transfers are not posted to consumers' bank accounts during holidays or weekends
Management hopes that consumer understands that it is dependent on his/her financial institution when funds are actually posted and available and doesn't hold us liable since we disbursed funds in agreement with terms of loan
We understand client's frustration with the weekend lagWe are willing to offer consumer loan products in the future

Dear Consumer, We will have a manager contact you to try and resolve your tax matterPlease keep in mind that we compile the tax information based directly from the tax interview you complete onlineIf there are errors from your original tax filing you must edit/or notify us of the changes
before e-signing your tax documentsIn order to assist you we will send you a link that requires you to document the changes to your tax return you would like filed with the *** This is called an amended tax returnOnce completed we will send the final copy back for your review and signatureUpon your signing of the amended tax return we will file that document via priority mail to the *** at no charge to youThe accuracy of your tax return is paramount to us and we will continue to work with you in order to correct any previously filed tax return regardless of fault free of additional charges

Initial Business Response /* (1000, 12, 2015/05/11) */
The accuracy of your tax return is important to usIf there is an error or missing information on a federal or state tax return we will fix it for freeWe urge consumers to review the tax return prior to signing to ensure that the banking
information is accurate as entered
During the tax interview a consumer must input the banking informationIf the bank routing or account number is incorrect this may delay a refund depositWe disclose this within the consumer agreement and require your signature prior to filingThe IRS and State reserve the right to process a refund in the manner they chooseWe can provide direct deposit information however a check may be issued in the taxpayers name
We have continued to ensure the accuracy of tax returns by allowing consumers to update and or edit the original tax interview to include corrected informationThis service is already included in the original fee of $
Desired Resolution
We have reviewed this case and determined that we have provided the services as outlined in the signed agreementUnfortunately, we dont have any control over the state sending a check versus a direct deposit as requestedWe are willing to correct any errors on a filed tax return regardless of fault free of charge
In an effort to resolve this matter and retain you as a returning client we would like to offer you a $check (payable to the taxpayer on file)To receive the funds you must agree that this matter has been fully resolved to the best of our ability
If you still require assistance with an amended tax return please contact our office Monday - Friday from 10am to 3pm CST
*** ***
Taxnet Financial Inc
Initial Consumer Rebuttal /* (3000, 14, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called for a week straight trying to get help with my Montana returnI had to resolve the issues mtselfYou messed up on my bank information twice ( second time of submitting an I still never got the DD I requested) I'll called countless times an got the run around with ZERO real customer service help or otherwiseNothing about what you claim to offerwas demonstrated! I fought an struggled all through this season's taxes..Just to be put on Hold or hung up on or simply pushed to the side.This is by far the worst service I have ever experienced through a tax serviceAnd the last request for a copy of my FULL return that was filed with the IRSstill was never receivedA full refund would be appropriateNot with a promise to use this horrible "service" again

As long as I get my money it will be a positive experience

The process was easy, but the fees are highIf I wouldn't have needed the money so badly I wouldnt have done itI suppose thats how they get you

There was an error on your tax return applicationErrors or incomplete information may lead to a RAL denialIf your actual tax return contains and error or is incomplete we will fix/amend it free of chargeWe ask that you contact our customer service team during business hours and request
a free amended tax returnPlease have your tax documents available so we can better assist youPlease contact us at *** *** *** and select option #A manager has been assigned to this matter.

The service was good

There was never any tax interviewYour website forces a potential customer to agree to have taxes done with your site regardless of the RAL approvalThen without consulting your client you prepare a *** form and claim *** credits that aren't legitimateI have never claimed *** nor do I itemizeI use a simple *** that surely doesn't cost to fileYour service is a rip off and you prey on people who are in a difficult situationBecause you filed a return with *** I have turned it over to the *** as I do not wish to have any legal repercussions Also your customer service reps are rude and don't even verify information to secure identityNor do you reply to emails.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Pleased with tax service

Initial Business Response /* (1000, 13, 2015/04/22) */
A Refund Anticipation Loan "RAL" is disbursed to YOUR account within hours or less of IRS acknowledgement as described in the consumer's signed RAL agreement
Providing incorrect information on a RAL application may result in
denial or delay of processing a loan applicationConsumer was advised that information provided was incorrect and had the opportunity to correct RAL application and resubmit
A RAL is a loan and not your actual refundA RAL neither speeds up nor delays your actual Federal and/or State Refund
Initial Consumer Rebuttal /* (3000, 15, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From the RAL I was charged like approximately for a deposit that took about hoursAlso instead of sending general information explain how this company submitted the wrong information on my state taxes? Instead of talking about the RAL, please help me with the money that I had to file for myself because Tax Net did not do the papers properly
Final Business Response /* (4000, 17, 2015/04/27) */
Dear *** ***,
We have reviewed your account and determined that you were charged $for tax preparation fees NOT for a RALA RAL is a loan and not your actual refund and the fee is $if approved
We are unable to provide details of your tax account on a public site for your protection
We have reviewed your account and have concluded:
The tax returns were completed in accordance with the signed contract for services renderedTaxnet Financial does not guarantee the timing of federal or state depositsWe only guarantee the timing of loan deposits (disbursed hours or less upon acceptance see also signed agreement for futher details)
Please contact us directly during Monday-Friday from 10am to 3pm CST if you believe there is an error on your federal or state tax return and we will fix/amend your return free of charge
We are unable to accept your desired resolution at this timeWe appreciate your feedback and hope you will consider us again next year for your tax preparation needs
We consider this matter closed