Taxnet Financial, Inc.

The consumer applied for a refund anticipation loan and completed the online tax interviewWe are unable to provide the reason for the RAL denial on a public websiteThe consumer claims that there was an error on the initial tax return but if he is denied he no longer wish to continue filing his
taxesOnce a taxpayer e-files a tax return there is no way to reverse an already accepted tax returnOur tax preparation services are not contingent on a RAL approvalA RAL is a loan and not your actual refundIn the event you are denied for a RAL the reason is provided in writing and you are not charged a finance feeAn email to cancel services doesn't cease an already filed tax returnThe accuracy of the consumer's tax return is important to us and if there is an error on the accepted tax return we will work with the taxpayer to correct the error for freeThere is never a charge for an amended return regardless of faultThe consumer was provided disclosures before entering into the agreement for servicesTax preparation services are non-refundable as disclosed in the attached agreementWe have attempted to contact the consumer to resolve this matter using the phone number on file without any successPlease contact us during our business hours if you need further assistance You can also email us at ***

They are great!! Thank you

Fast service!

The consumer requested tax preparation services and applied for a RALWhen a dispute arises we refer to the documentation on fileThe consumer completed the tax interview and attested that the tax return filing is complete and accurate in all regardsThe taxpayer also requested to
apply for a RALWe were unable to obtain a RAL approval and the reason for denial was provided to the consumer as requiredWe provide tax preparation services and complete applications for RALsA RAL is a loan and not your actual refundThere is no guarantee that you will be approved for a RALWhen you are not approved for a RAL a reason for the decision is provided and a finance charge is not levied since you did not receive the loanAn adverse RAL decision doesn't affect your actual tax returnOur customer service team is here to assist you the entire year but the customer service is unable to provide RAL decision information or the exact timing of your actual refundThe *** processes most refunds within daysAs per your agreement in order to complete the e-filing of your taxes we may use either Wexpress or the *** transcriptPlease refer to your signed agreement for details

This company is a rip offI will never do anymore business with them, this was my first an lastThe customer service is not knowlegable about anything, they never know whats going onMy ral was approved for 1057, I received I specifically asked what I have to pay back an they told me just the an they took the whole Its definitely a rip offCustomer service is very bad

Very nice experience and they call you to verify

So far so good

Dear Consumer,A federal and state tax return has been filed on your behalfYour federal tax refund has been processed by the IRS We do not guarantee the timing of federal or state tax returnsMost tax returns according to the IRS are processed within days Each state has a
processing time window; however, state delays due to additional review may add time to the processing windowWe have resources on our website so that you can check the status of your state tax refundYou can also call our customer service department to obtain your state taxing authorities refund line phone numberIf your state is requesting additional information or has sent you a letter we can assist you furtherIf your state is not requesting additional information and your return is "processing" unfortunately there is not any action we can take to quicken that processAll tax preparation services companies compile and file a tax return but none can guarantee the timing the state will processUnfortunately this is not under our controlWe will continue to work with you and check the status of your state tax return and if there is a request for additional information from the state we will assist you free of charge.

Taxpayer applied for a RAL prior to our start date of December 22, During our peak season due to the demand for our product and services wait times may exceed 30 minutesWe can't discuss the details of a taxpayer account in a public forum ;however, taxpayer was approved for a holiday
loan and funds have been subsequently disbursed in accordance with the RAL agreementManager has contacted taxpayer Caprice T*** and she has confirmed she is interested in continuing with the tax filing with Taxnet FinancialWe consider this matter resolved and we look forward to continuing to serve MsCaprice T*** Part of the confusion was because she did not remember the terms of agreement and how the funds would be disbursedWe encourage all applicants to read the terms before signing any agreementIf you have questions please contact us before applying for a RAL this will help avoid any confusion if you are a first time applicantAlso we NEVER require any upfront fee for any of our tax loan product services Conclusion:Resolved matter in full with MsCaprice T*** via recorded line on 1/3/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

They are very nice and helpfulBut the wait time to talk to someone needs to be fixed

Dear Consumer, We will have a manager contact you to try and resolve your tax matterPlease keep in mind that we compile the tax information based directly from the tax interview you complete onlineIf there are errors from your original tax filing you must edit/or notify us of the changes
before e-signing your tax documentsIn order to assist you we will send you a link that requires you to document the changes to your tax return you would like filed with the *** This is called an amended tax returnOnce completed we will send the final copy back for your review and signatureUpon your signing of the amended tax return we will file that document via priority mail to the *** at no charge to youThe accuracy of your tax return is paramount to us and we will continue to work with you in order to correct any previously filed tax return regardless of fault free of additional charges

I've used ur services for three years and I love it

Very good two years in a row and many more to come

Dear Ms***, We have reviewed your complaint and fileWhen a dispute arises related to fees or another contractual agreement we look at the signed agreementPer your signed agreement you agree to allow Taxnet Financial Incto prepare and e-file your tax return for the enclosed stated
feeWe do not quote fees over the phone but instead email as part of full disclosure the fees in writingThere are no hidden fees and no upfront fees to pay out of pocketThe preparation fee is reduced from your actual tax refund amount as per your enclosed agreement. In your complaint you mention a $electronic filing feeThe $electronic fee is part of your actual tax preparation fee and is already included in the enclosed amountThe electronic fee is the fee to complete the e-file portion of your tax return. We do not alter our preparation fees based on approval of loan productsIf you are approved for a refund anticipation loan the only amount you pay is the bank loan finance fee (if applicable) and the principal amount of your RALIf you are not approved for a RAL you do not pay a finance fee since you were not approved but you are still responsible for your tax preparation fees as also fully disclosed in your signed agreement. We have determined that the tax preparation fees were fully disclosed to you prior to e-filing your tax return and via your e-signature you agree to all terms and conditions of service including the non-refundable tax preparation fee. In order to retain you as a client next year and resolve this Revdex.com complaint as satisfactory we are offering you a $refund of tax preparation fee and a $credit off next year's tax return ($Value).If you agree simply respond back that you are satisfied with our response. We appreciate your business and look forward to serving you again.

Awsome service

We have been in business serving consumers just like yourself since We appreciate that you contacted the Revdex.com to assist in your due diligenceNow that you have been able to validate our business we encourage you to try our services next year. We urge all consumers to perform a due
diligence before sending any personal informationAs a tax preparation company that provides RALs to the public we must comply with both state and federal guidelinesWe are also a proud member of the Revdex.com and address all consumer concerns to the best of our abilityWe do not require any upfront fees from consumers and we do not share any personal information with any third parties. Taxnet Financial Increstricts access to your public and nonpublic personal information, including your account information, to those employees and partnered companies who need to know that information to provide products and/or services requested by you. Taxnet Financial Incmaintains physical, electronic, and procedural safeguards that comply with the federal standards to guard your nonpublic personal information.We know that you have confidence in our ability to perform the services requested by youEqually important to us is your confidence in knowing that all your personal information is safe. Please contact us at *** if you still have any questions or concerns regarding our privacy policy. Lastly, our employees are subject to adhere to the principles outlined in the Code of Professional Conduct of the *** *** ** *** *** ***These principles express the profession's recognition of its responsibilities to the public, to clients, and to colleaguesThey guide our employees in the performance of their professional responsibilities and express the basic tenets of ethical and professional conductThe principles call for an unswerving commitment to honorable behavior, even at the sacrifice of personal advantage. In carrying out responsibilities as professionals, we exercise professional and moral judgments in all their activities and act with the highest sense of integrityIn so doing employees accept the obligation to act in a way that will best serve the public’s interest, honor, trust, and demonstrate commitment to our profession. To conclude, we did not render any services to this consumer and we consider this matter closed.

The consumer applied for a refund anticipation loan and completed the online tax interviewWe are unable to provide the reason for the RAL denial on a public websiteThe consumer claims that there was an error on the initial tax return but if he is denied he no longer wish to continue filing
his taxesOnce a taxpayer e-files a tax return there is no way to reverse an already accepted tax returnOur tax preparation services are not contingent on a RAL approvalA RAL is a loan and not your actual refundIn the event you are denied for a RAL the reason is provided in writing and you are not charged a finance feeAn email to cancel services doesn't cease an already filed tax returnThe accuracy of the consumer's tax return is important to us and if there is an error on the accepted tax return we will work with the taxpayer to correct the error for freeThere is never a charge for an amended return regardless of faultThe consumer was provided disclosures before entering into the agreement for servicesTax preparation services are non-refundable as disclosed in the attached agreementWe have attempted to contact the consumer to resolve this matter using the phone number on file without any successPlease contact us during our business hours if you need further assistance You can also email us at ***

Initial Business Response /* (1000, 5, 2014/03/18) */
Contact Name and Title: *** *** CPA
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Dear Mr and Mrs ***,
We are sorry to hear that you are not completely satisfied with our services this year
Unfortunately, when you apply for a RAL you are also simultaneously filing your tax return as described in your signed agreementA manager also communicated this to you in January The contract/agreement is very clear and concise in this matter that tax preparation fees apply regardless of loan decision
Once you sign and submit there is no way for us to cancel your filing with the IRS.Loan decisions are made based on signed and submitted tax returns
The only other option is for us to reject the funds and return any funds received back to the IRS and allow you to refileYou rejected this option since it would have delayed your actual tax refund
The loan fee was not charged to your account since you were denied for the loanThe only fee incurred was to prepare your Federal and State Tax returnWe reviewed your tax preparation fees and determined they are reasonable for the work performed and in line with industry charges
We note you are a prior year clientLast year we were able to get you approved for your loan and there were no complaints with the serviceThis year you asked us to apply for a loan and file your taxesWe applied and filed your taxes based on your signature and submissionWe were unable to get you approvedWe are sorry you were denied but your tax professional has no involvement with your loan applicationWe wish for all of our clients to get approved but in the event you are not approved you are not charged for a loan and your actual refund is not delayed
Please reconsider your complaint and understand that we provided our service as described to the agreement you signed
Initial Consumer Rebuttal /* (3000, 7, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not feel that the preparation fees were reasonableFirst of all you offered to amend my return to correct the amounts that were missing from my income tax returnYour company didn't even do that correctlyI just got a letter from the IRS stating that they cant complete the amended return because there is missing information and was also missing schedule This is going to delay the process even furtherAs far as me getting approved last year, just because I was approved for a loan does not mean I was 100% satisfied given the fact Taxnet Financial had to amend our taxes last year also due to filing with missing W-2'sBeing that our taxes were not done correctly whether I signed a document or not, AND our amended return was not done correctlyWe feel that your services are most certainly not worth $It doesn't even matterWe did not agree to this at allAs stated earlier, we were under the assumption that we were signing a form to apply for a loanWe want this fee refunded to us immediatelyYou asked in an email that I write you a letter to despute and for a resolutionI am attaching a copy of this letter which I will be forwarding a copy in the mail to you as well as the IRS
I would also like to add that if you look online, (Example: Google search) There are several complaints quite similar to mine against Taxnet Financial IncApplying for a loan and signing and finalizing a tax return should be two SEPARATE processes not oneIf a person applies for a RAL, whether they are approved or not should be given the option whether they want to proceed or notThey should be given the option to take their business elsewhere and discover other options ESPECIALLY if they have been denied
Final Business Response /* (4000, 9, 2014/03/21) */
Dear Mrs ***,
We have reviewed your complaint and verified a signed document exists to the terms of agreementThe disclosures provided are in accordance with required disclosures for consumers in your state
Disclosure #Tax preparation fees are clearly stated no hidden fees
Disclosure #indicates consent for Taxnet Financial Inc to apply for a RAL and simultaneously file your Federal and State income taxes for a fee regardless of RAL decision
The responsibility to review and ensure that all income is included in the original filing is the responsibility of the taxpayerA summary of income and refund (Form 8879) was signed prior to Taxnet Financial Inc e-filing your tax returnIf there is an error/omission of income it is the responsibility of the taxpayer to contact us prior to signing the document; however, once an error has been detected we will continue to help you fix it for freeA tax pro is currently assigned to your amended return to fix any issue(s)Please fax us the letter you received from the IRS to better assist you and we will respond to the IRS/State on your behalf with any additional required documents to process your amended return (Fax number XXX XXX XXXX)
Lastly, you suggested separating the process of tax loans and tax filing ;however, that is not feasibleA tax return must be e-filed (to ensure it is the actual tax return) and acknowledgement received from IRS (to ensure that it is a bona fide tax return) prior to a loan decisionRALs are secured loans not a credit based productNo credit check is performed in a "RAL" application because your tax refund is secured by your actual tax refundSome companies offer credit based loan products in which your credit report is obtained and used as the basis for a credit decision and a bona fide tax return is therefore not required prior to a decision because your tax refund is not securing the loanIn the case of the RAL we require you to file and apply simultaneously
We appreciate your suggestions and feedback and never benefit from a dissatisfied consumerWe have disclosures and policies in place to protect Taxnet Financial Inc and the consumerWhen misunderstandings arise we review the documents that are provided/signed by consumer and compare to the assertion(s) of the claimIn this claim we find that the disclosures were provided for the fee and that the fee agreement was disclosed as not contingent on a RAL decisionWe were able to approve you last year but we were unable to approve you this year
The good news is that we will work to complete your amended return at no additional chargeWe don't have any control over the IRS processing time but we will send any additional required documents required via day express mail at no charge to you in order to hasten the process
Please contact us directly or let us know if there are any other reasonable suggestions to assist you with this complaint
Taxnet Financial Inc
X XXX XXX XXXX
Final Consumer Response /* (4200, 11, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Im still not satisfied being that I did not agree to pay the company to file my taxesCould have done this on my own at no chargeI will not be satisfied until I get our money backI have a leaking washer which I intended to either have repaired or replaced with my income tax returnBecause the company took this ridiculous fee, Im totally stuck withoutFurthermore, I have already spoken with IRS and have also filed a complaint with them as well

Initial Business Response /* (1000, 7, 2014/02/26) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@taxnetfinancial.com
Client applied for a loan and was approved and never repaid the loanThe account is scheduled to go to collections and our
attorney on 4/16/if account is not paid in full
Our records indicate that $was deposited to an account connected to *** ***'s social security numberMr *** applied for a loan and signed a loan agreement.A bank trace was performed and his bank has confirmed receipt of deposit
The loan was never repaid and is currently outstanding to date in the amount of $plus a $finance charge
To settle this matter Taxnet Financial is willing to accept $and the finance charge will be waived