Taxnet Financial, Inc.

This was my first and last time.Even though I received my RAL as expected, now that it is time to file my taxes, the paperwork was already drawn up.. The problem with that is, I have school documents, health saving plan documents to submit. I have emailed, called, been hung up on and told I can only answer general questions. I shouldn't have to file a ammendment and posdibly be charged for something they never collected in the first place. Now my actual refund will be wrong, dealing with this company, I will be charged amendment fees. When I even signed my actual tax return and submitted to the IRS, I DIDN'T SIGN IT, I PUT "CALL ME" as my signature. Until they get someone to call me back, and get better customer service... I will NEVER DO THIS AGAIN, and for the positive comments, the asked their customers to write something... I got a email asking me to write a great review and I didn't.. So I know they have been hand selected..and even with that, NO CALL BACK!!

They have been busy with the snow storm but they came through for me in the end. Thanks guys!

The consumer was denied for a RAL and the reason has been sent in writing. We have provided full disclosured that you are entering into a loan agreement and a RAL is not your actual refund. We do not guarantee your RAL will be approved. Our customer service department doesn't have control over...

RAL decisions. We understand that an adverse decision is frustrating but the good news is that the adverse decision will not delay your actual refund. There is no finance fee if you are denied for a RAL. We disclosed to you in writing that you can file your tax return electronically without applying for a Refund Anticipation Loan (“RAL”), and obtain your refund from the [redacted] to avoid finance charges. For example, If you file your tax return electronically, you can receive a refund check from the “[redacted] within 4-6 weeks, or a direct deposit to your bank account within 21 days from the time you file your tax return. Electronic Refund Deposit (ERD) allows filing without paying upfront fees to your tax preparer. 
We have attempted to contact you but have not been able to reach you at the phone number you provided. A manager will attempt to reach the consumer again but at this time we are unable to approve a RAL. If there is anything that we can assist you with please let us know but the RAL decision is final.

I use Taxnet last year and I next had a problem.

There was an error on your tax return application. Errors or incomplete information may lead to a RAL denial. If your actual tax return contains and error or is incomplete we will fix/amend it free of charge. We ask that you contact our customer service team during normal business hours and request...

a free amended tax return. Please have your tax documents available so we can better assist you. Please contact us at [redacted] and select option #3. A manager has been assigned to this matter.

The best and accurate tax service I've dealt with in years.

A manager was assigned to further assist and contact the consumer on April 4th.  During a recorded call the consumer claimed that the original refund may have been delayed due to an error and the [redacted] has instructed her to complete additional forms in order to correct her return before processing her additional refund due. A manager has agreed to continue to assist the consumer until her tax return is corrected and any additional refund is processed by the [redacted]. The consumer has agreed to fax or email Taxnet Financial Inc. additional information not originally provided during the original tax filing in order to further assist her. Generally If there is an error on a tax return or there are additional forms required Taxnet Financial will work to cure those errors regardless of fault for no additional charge.
Also the consumer was notified that contrary to the amount listed in this complaint of $412 for services. The only fee charged to the consumer was $355 for tax preparation services which includes a $10 e-filing fee. As per agreement fees are charged for tax preparation and are non-refundable. The tax preparation fee is not contingent on the time it takes for the [redacted] to process a tax return. The [redacted] processes 90% of all tax returns within 21 days.
Resolution:
A manager is currently working with consumer to assist client with the [redacted] filing. In addition, we have agreed to send forms required by the [redacted] and or state priority mail and to also credit back the consumer $25 due to our late response to this complaint.
If there is anything further we can do in order to assist we are willing free of charge until this matter is fully resolved. This would include contacting the [redacted] and/or state agency on behalf of the consumer to receive updates on status of amended return.

Good experience with no problems or holdups, just hope the money hits soon!