TD Bank

Good Day Mr***, We are in receipt of your Revdex.com complaintAfter research, we are unable to locate out bound calls being made to the phone number that you provided We do not have that number listed in our files [redacted] | Customer Advocate Chairman's Service Center TD Bank, America's Most Convenient Bank ® ??

Ms [redacted] , thank you for voicing your concerns and allowing us to assist you Our attempts to reach you have been unsuccessful and we would like to speak to you to gain a better understanding of the cause of your concerns In the interim we have agreed to waive two late fees totaling $ Please contact [redacted] at [redacted] *** We look forward to speaking with you soon

I have been working with TD Bank to resolve my issueI am pleased to report that all the numbers in my account appear to look good nowI made the payment for March, and it did post properly as wellAlthough this problem was irritating and time consuming, it looks like I now had the right person working on my case and he was able to get the job done Regards, [redacted]

Good Day, I have attached a response regarding your Revdex.com complaint Thank you, [redacted] | Customer Advocate Chairman's Service Center TD Bank, America's Most Convenient Bank ® ?

Good Day, I have attached a response regarding your Revdex.com Complaint for your review and response Thank you, [redacted] | Customer Advocate Chairman's Service Center TD Bank, America's Most Convenient Bank ®

Good Day After further review of your account, our response remains unchangedI have attached the original letter that was sent to you with our processing policies, how transactions post to the account, and a reconstruction of your account activity explaining why you were charged overdraft fees Thank you [redacted] | Customer Advocate Chairman's Service Center TD Bank, America's Most Convenient Bank ®

Good Day, I have attached a response regarding your Better Business Complaint Thank you, [redacted] | Customer Advocate Chairman's Service Center TD Bank, America's Most Convenient Bank ® ?

After reviewing the account history no further refunds will be made We understand, Mr [redacted] that you have also had a discussion with Store Manager [redacted] regarding items posting to your account We understand that she was able to fully explain this process to you

please see attachment.Thank you

Mr [redacted] , thank you for allowing us the opportunity to address your concerns We understand that Retail Market Manager, [redacted] has reached out to you to speak about the overdrafts on your account We hope you found her explanation of the events leading to the overdraft fees and the refund of $satisfactory Once again thank you for being a valued customer and feel free to reach out should you need further assistance

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I now no what to do when I want to send a principal payment to TD Bank in the future I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI'll accept the refund of $dollars and close the caseHowever the $overdraft refund doesn't appear to be showing up in my account yetThe only refund I see it the $from the original call to the call centerOnce the refund occurs I'll log in and accept the the case as "Resolved" Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved

Ms [redacted] , thank you for allowing us the opportunity to address your concerns We understand you have had the opportunity to speak with our credit card team and that your remaining late fees and interest charges have been refunded, totaling $ You are important to us and we value your business, we do hope this resolution is to your satisfaction

TD Bank has attempted to reach out to this customer; currently we are awaiting a response

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi I called in customer service to cancel the payment and was told that the transaction would be canceled I only logged in on the 8th to see why my account was overdrawn [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below TD Bank neglected to pre-warn me before this seizure occurred and give me any time to suffice the matter or properly secure my funds therefore they are in concert with this unorthodox practice of business As a customer of TD Bank it was their sole duty, by contractual agreement to protect my bank assets They have neglected to do so and it is in that they must be reprimanded Regards, [redacted]

At this time Ms [redacted] , TD Bank cannot return this wire TD Bank is happy to comply with any law enforcement agencies regarding this matter

Mr [redacted] , we would like to reach a resolution for you but additional information is needed We have attempted to contact you but have been unsuccessful In order to complete our research we will need a copy of your [redacted] Credit Report showing TD Bank's inquiry Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***