We sincerely apologize for the confusion. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time we have located the helmet, a refund in the amount of $89.88 was issued today 4.10.15. The credit will take between 3-5 business days to be visible on Mr. [redacted]'s account. If it is still not showing in 5 business day please notify us right away. Best Regards,[redacted]TeamExpress.com Customer Service
We apologize the resolution was not satisfactory. At this time the entire order has shipped via UPS tracking #s [redacted] and [redacted] with the exception of the Champion sports mesh bag in black. It has been cancelled per the customers request. Please let us know if you have any additional concerns.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time we do not show any returns for your order [redacted]. Can you please provide the tracking number showing we received the products to help expedite your return? Once we have verified we have the products we will...
promptly issue the refund. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. At this time the refunds have been issued. They may take 3-5 days to be visible on the customer's account. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. While it appears the CSR did try to stop the order, the order was already in a process where she was unable to stop it and it shipped out. I've asked our Returns Department to watch...
for your order and process the return as soon as it arrives at our warehouse. Unfortunately we don't pay for overdraft fees for our customers. We'll refund your money immediately upon receipt.Again, we're very sorry about the delay in getting your order out to you.Best regards,[redacted]Teamexpress.com Customer Service?
We sincerely apologize for the delay and inconvenience you experienced with your order. Both pair of the Rawlings pants are still on back order - please let us know if you would like to cancel or substitute those items. The Alleson knicker pant and socks appear to have arrived in stock...
and I've asked my warehouse to get those out to you. We've upgraded your shipping to Next Day Air and there is no shipping charge. You should hopefully receive a shipping confirmation and tracking number in the next day or two.Best regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My appreciation is extended to Team Express for their diligence in realizing there was a duplicate order and canceling it instead of charging me and shipping the second bat.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. We are not a fraudulent company, nor have we shut down our phone numbers. They are simply being inundated with more callers than our system is capable of handling. We are working to add more lines to better serve our...
customers. Mr. [redacted]'s order was shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund in the amount of $54.95 has been processed back to the original form of payment used for this order. Again, we apologize for the inconvenience. Please let us know if you...
have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not satisfied with the response or the ordering experience I am accepting as I believe it would be more difficult to receive a refund. Please cancel the batting gloves.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time I show all items have been shipped except for the Wilson Eye black that is still on back order. It has been cancelled per your request. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been cancelled. We authorize the payment method when an order is placed. However, we don't capture the funds from your bank until the order has shipped with a tracking number. If you have any additional questions please let us know.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience. We are currently unable to process a return as the product has not been returned to us. At this time we have issued a prepaid UPS return label to the email address listed on this claim. Once the product is returned to us it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. Our intent is always to provide the best products and services to our customers. Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove. As a result the order was cancelled and refunded in full. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you expereineced. The order has been cancelled per your request. We apologize for the confusion, you were not billed again. The authorization had expired and was reauthorized but the funds were never taken from the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time the order has been cancelled per your request. You were not charged for the order. An authorization hold was placed on your account at the time of order placement to verify the...
funds were available. However, this should have dropped off by now. If it still showing on your account please let us know right away so we may contact you bank to have it removed. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Thank you for your assistance, but sad to say after receiving email confirmation from this company with my order (that shows the proper billing address & numerous phone calls regarding my credit card number). I will not be placing any future orders with this company and will inform others to do the same. Its a shame but clearly the company has customer service/ credit card departmental problems. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008667, and find that this resolution is non - satisfactory to me. But clearly the company continues to have problems with there credit card department.
Regards,
[redacted]
We sincerely apologize for the confusion. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time we have located the helmet, a refund in the amount of $89.88 was issued today 4.10.15. The credit will take between 3-5 business days to be visible on Mr. [redacted]'s account. If it is still not showing in 5 business day please notify us right away. Best Regards,[redacted]TeamExpress.com Customer Service
We apologize the resolution was not satisfactory. At this time the entire order has shipped via UPS tracking #s [redacted] and [redacted] with the exception of the Champion sports mesh bag in black. It has been cancelled per the customers request. Please let us know if you have any additional concerns.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time we do not show any returns for your order [redacted]. Can you please provide the tracking number showing we received the products to help expedite your return? Once we have verified we have the products we will...
promptly issue the refund. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. At this time the refunds have been issued. They may take 3-5 days to be visible on the customer's account. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. While it appears the CSR did try to stop the order, the order was already in a process where she was unable to stop it and it shipped out. I've asked our Returns Department to watch...
for your order and process the return as soon as it arrives at our warehouse. Unfortunately we don't pay for overdraft fees for our customers. We'll refund your money immediately upon receipt.Again, we're very sorry about the delay in getting your order out to you.Best regards,[redacted]Teamexpress.com Customer Service?
Mr. [redacted]'s portion of the order was refunded on 10/8/14 - the refund was issued to the card that was originally used on the order.
Thank you.
We sincerely apologize for the delay and inconvenience you experienced with your order. Both pair of the Rawlings pants are still on back order - please let us know if you would like to cancel or substitute those items. The Alleson knicker pant and socks appear to have arrived in stock...
and I've asked my warehouse to get those out to you. We've upgraded your shipping to Next Day Air and there is no shipping charge. You should hopefully receive a shipping confirmation and tracking number in the next day or two.Best regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My appreciation is extended to Team Express for their diligence in realizing there was a duplicate order and canceling it instead of charging me and shipping the second bat.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. We are not a fraudulent company, nor have we shut down our phone numbers. They are simply being inundated with more callers than our system is capable of handling. We are working to add more lines to better serve our...
customers. Mr. [redacted]'s order was shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund in the amount of $54.95 has been processed back to the original form of payment used for this order. Again, we apologize for the inconvenience. Please let us know if you...
have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not satisfied with the response or the ordering experience I am accepting as I believe it would be more difficult to receive a refund. Please cancel the batting gloves.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time I show all items have been shipped except for the Wilson Eye black that is still on back order. It has been cancelled per your request. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been cancelled. We authorize the payment method when an order is placed. However, we don't capture the funds from your bank until the order has shipped with a tracking number. If you have any additional questions please let us know.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience. We are currently unable to process a return as the product has not been returned to us. At this time we have issued a prepaid UPS return label to the email address listed on this claim. Once the product is returned to us it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. Our intent is always to provide the best products and services to our customers. Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove. As a result the order was cancelled and refunded in full. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you expereineced. The order has been cancelled per your request. We apologize for the confusion, you were not billed again. The authorization had expired and was reauthorized but the funds were never taken from the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time the order has been cancelled per your request. You were not charged for the order. An authorization hold was placed on your account at the time of order placement to verify the...
funds were available. However, this should have dropped off by now. If it still showing on your account please let us know right away so we may contact you bank to have it removed. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Thank you for your assistance, but sad to say after receiving email confirmation from this company with my order (that shows the proper billing address & numerous phone calls regarding my credit card number). I will not be placing any future orders with this company and will inform others to do the same. Its a shame but clearly the company has customer service/ credit card departmental problems. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008667, and find that this resolution is non - satisfactory to me. But clearly the company continues to have problems with there credit card department.
Regards,
[redacted]