We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time we have issued a credit back to your card in the amount of $21.20 for the pants not received on order [redacted]. We are working as quickly as possible...
to locate the pants Mr. [redacted] returned for the full refund. This should be resolved within the next week. Again, we apologize for the delays and are working to get everything caught up immediately for our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the refund has been processed back to you in the amount of $399.83. It should be visible on your account within the next 3-5 business days. If it does not appear in that time please let us know so we can reach out...
to your bank. We appreciate your patience and understanding.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. A prepaid shipping label will be sent to the email address on this claim today. Once the product has been received at our facility it will be promptly refunded. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. At this time the order has been shipped complete via UPS tracking # [redacted]. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint:[redacted]
I am rejecting this response because: should at least be compensated for the delay in shipping. 12 days to wait for items is ridiculous. The bat was a guaranteed 2 day air shipment and it was received 12 days later with the rest of the order. If you had a change in processing protocol, then there should have been a disclaimer when order was placed. His friend ordered just the bat and received it in 2 days just as promised but because my son ordered other items, he gets penalized?! Your customer service is the worst I have EVER dealt with. What company doesn't answer their phone?! Website doesn't work, can't check on an order. Can't cancel the order because Team Express DOESN'T ANSWER THEIR PHONE! At the very least, monetary compensation should be made and not in Team Express credit as we will NEVER order from this company again!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have NOT received ANY E-mails from this company! Other than the auto generated "sales" e-mails, nothing else. If they were to send me an E-mail showing that my cad had not been charged then I could respond to them properly.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order has shipped complete and you should have it within...
the next couple of business days. The UPS tracking number is [redacted].We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The final item on the order, Louisville 3 Stick bat pack will be shipped on Monday. A shipment confirmation will be sent with the tracking information once the has been shipped. We apologize we...
were not able to be reached by phone or email. We are currently being inundated with more calls, emails and request than we can return within a timely manner. However, we are committed to customer service and have begun adding additional resources to better serve our customers. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: 10349179
I am rejecting this response because the item that they are proposing to send in replacement of the item ordered is the wrong color for my son's team. The color of the bag was chosen to match his team color. I already ordered a replacement bag from another retailer with expedited shipping to arrive by Christmas. It cost me an additional $25 to get this item from another retailer for Christmas because this company did not inform me that the item I ordered on 12/1 was unavailable.I would like to be compensated the $25 in expedited shipping I incurred in order to receive this item by Christmas.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Wednesday, April 22, 2015 4:09 PM To: info Subject: Complaint ID [redacted] I received the amount owed to me today ($94.95). It was deposited into my checking account successfully. Thank you for your assistance. [redacted]...
We sincerely apologize for the delay and inconvenience. At this time the refund in the amount of $66.95 has been applied back to the credit card. This should be visible on the account within 3-5 business days. If you are not seeing the credit after 5 business days please let us...
know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the credit was issued back to the original form of payment on 4.21.15. If you have not received the credit please let us know. Again, we apologize for the delay and...
inconvenience.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time your order has been cancelled and a refund request has been sent to PayPal. You should see the refund for the full order amount returned within 3-5 business days. Again, we...
apologize for the delays and inconvenience. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Attached is a copy of the refund transaction applied to Mr. [redacted]'s account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
It's really sad that a company would handle business this way. Had we known this was the service we would get, we would have spent our $541 elsewhere. Needless to say, there will be no future orders from this company and others will be told how this was handled.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a refund has been issued for the full amount paid on the order. We apologize for the error in sending the incorrect item. The credit should be visible on the credit card account...
within 5 business days. If you do not receive the credit after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the difficulty in reaching us - we hope to be back to our normal service standards within the next couple of weeks. Meanwhile, if you would like to cancel the back ordered pants and you can't reach us via phone, please email [redacted]@teamexpress.com and she can take care of any requests you may have. Or you may call us at [redacted] between the hours of 7 am and 11 pm central time.Best regards,[redacted] Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund for the shipping charge has been processed, in the amount of $6.95. Unfortunately, the pants from Champro are no longer available and have been cancelled from your order. A refund in the amount of $3.88 will be applied to the account as well. Again, we apologize for the inconveniences. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time we have issued a credit back to your card in the amount of $21.20 for the pants not received on order [redacted]. We are working as quickly as possible...
to locate the pants Mr. [redacted] returned for the full refund. This should be resolved within the next week. Again, we apologize for the delays and are working to get everything caught up immediately for our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the refund has been processed back to you in the amount of $399.83. It should be visible on your account within the next 3-5 business days. If it does not appear in that time please let us know so we can reach out...
to your bank. We appreciate your patience and understanding.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. A prepaid shipping label will be sent to the email address on this claim today. Once the product has been received at our facility it will be promptly refunded. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. At this time the order has been shipped complete via UPS tracking # [redacted]. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint:[redacted]
I am rejecting this response because: should at least be compensated for the delay in shipping. 12 days to wait for items is ridiculous. The bat was a guaranteed 2 day air shipment and it was received 12 days later with the rest of the order. If you had a change in processing protocol, then there should have been a disclaimer when order was placed. His friend ordered just the bat and received it in 2 days just as promised but because my son ordered other items, he gets penalized?! Your customer service is the worst I have EVER dealt with. What company doesn't answer their phone?! Website doesn't work, can't check on an order. Can't cancel the order because Team Express DOESN'T ANSWER THEIR PHONE! At the very least, monetary compensation should be made and not in Team Express credit as we will NEVER order from this company again!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have NOT received ANY E-mails from this company! Other than the auto generated "sales" e-mails, nothing else. If they were to send me an E-mail showing that my cad had not been charged then I could respond to them properly.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order has shipped complete and you should have it within...
the next couple of business days. The UPS tracking number is [redacted].We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I wish to cancel the order!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. The final item on the order, Louisville 3 Stick bat pack will be shipped on Monday. A shipment confirmation will be sent with the tracking information once the has been shipped. We apologize we...
were not able to be reached by phone or email. We are currently being inundated with more calls, emails and request than we can return within a timely manner. However, we are committed to customer service and have begun adding additional resources to better serve our customers. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: 10349179
I am rejecting this response because the item that they are proposing to send in replacement of the item ordered is the wrong color for my son's team. The color of the bag was chosen to match his team color. I already ordered a replacement bag from another retailer with expedited shipping to arrive by Christmas. It cost me an additional $25 to get this item from another retailer for Christmas because this company did not inform me that the item I ordered on 12/1 was unavailable.I would like to be compensated the $25 in expedited shipping I incurred in order to receive this item by Christmas.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Wednesday, April 22, 2015 4:09 PM To: info Subject: Complaint ID [redacted] I received the amount owed to me today ($94.95). It was deposited into my checking account successfully. Thank you for your assistance. [redacted]...
[redacted]
We sincerely apologize for the delay and inconvenience. At this time the refund in the amount of $66.95 has been applied back to the credit card. This should be visible on the account within 3-5 business days. If you are not seeing the credit after 5 business days please let us...
know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the credit was issued back to the original form of payment on 4.21.15. If you have not received the credit please let us know. Again, we apologize for the delay and...
inconvenience.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time your order has been cancelled and a refund request has been sent to PayPal. You should see the refund for the full order amount returned within 3-5 business days. Again, we...
apologize for the delays and inconvenience. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Attached is a copy of the refund transaction applied to Mr. [redacted]'s account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
USPS tracking # [redacted] I tracked this package already and it says it arrived on March 2,2015. Thanks, [redacted] Sent from my iPhone
Complaint: [redacted]
It's really sad that a company would handle business this way. Had we known this was the service we would get, we would have spent our $541 elsewhere. Needless to say, there will be no future orders from this company and others will be told how this was handled.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a refund has been issued for the full amount paid on the order. We apologize for the error in sending the incorrect item. The credit should be visible on the credit card account...
within 5 business days. If you do not receive the credit after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the difficulty in reaching us - we hope to be back to our normal service standards within the next couple of weeks. Meanwhile, if you would like to cancel the back ordered pants and you can't reach us via phone, please email [redacted]@teamexpress.com and she can take care of any requests you may have. Or you may call us at [redacted] between the hours of 7 am and 11 pm central time.Best regards,[redacted] Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund for the shipping charge has been processed, in the amount of $6.95. Unfortunately, the pants from Champro are no longer available and have been cancelled from your order. A refund in the amount of $3.88 will be applied to the account as well. Again, we apologize for the inconveniences. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service