We sincerely apologize for the delay and inconvenience you experienced with this return. We appreciate your assistance in providing the tracking information. At this time the order has been refunded. The credit should be visible back to the account within 3-5 business days. If the credit is not visible within 5 business day please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we have issued a prepaid return label via UPS. Once the bat has been returned to our facility it will be promptly returned for a full refund. The bat ordered is a drop ship product...
meaning, it ships from the manufacturer directly, not a third party seller. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. I researched and found a credit sitting on your account; I've asked my accounting department to issue that refund today and you should see those funds back in your account in the next couple of...
business days.Again, we're very sorry for the trouble with your order.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. At this time we have removed the shipping charge of $6.95 from your order and also upgraded the shipping to...
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let usknow.Best Regards,[redacted]
We sincerely apologize for the delays and inconvenience. If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will no longer do business with this company. They totally remove products and sell for more money and say what they want to say. There was no confusion they just do what they want. And our first complaint with the helmet they refunded the order money, but did not refund the $17.00 it cost to ship it back. So we will stay away from this company and hopefully others will too. Thank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help!
Regards,
[redacted]
At this time your order has been cancelled per your request on 3.11.15. We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. Best Regards, [redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner. All attempts are being made to assist our customers including expanding our phone...
systems and adding additional staff. We apologize we were not able to be contacted directly to resolve this issue. At this time the refund has been issued to the card used on this order. The refund should be visible on the account within 3-5 business days. The drop ship items has also been cancelled. Again, we sincerely apologize for the delays due to our system upgrade. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize that we were not able to be reached via phone, email or chat. We just completed a system upgrade and as a result are experiencing higher than normal call and email volume. We hope to return to normal business this week. At this time I can confirm your order...
has been cancelled per your request. Again, we apologize for the delay and look forward to assisting you in the future. Have a great day!Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with these orders. At this time both pairs of Mizuno cleats have been cancelled. You were never charged for the shoes as we only bill upon shipment. Again, we apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and the account you used has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service...
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your orders [redacted] and [redacted] both show delivered...
and received on 3/24/15. Order number 78075 had 1 item canceled and the other item was delivered on 3/17/15. This should complete those orders. If you need any additional help, please email me at [redacted]@teamexpress.com and I'll help you with whatever remaining issues you may have. It appears all orders are complete at this time.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the confusion. The refund of $51.90 was issued back to the credit card. The remaining balance, $50.00 was issued back to the gift card used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time your order has been cancelled per your request. You should receive a full refund via Amazon in the amount of $31.90 within the next 3-5 business days. If you do not receive the refund please notify so we may...
contact Amazon. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy. Simply put, we are extremely busy. It appears that the...
last items from your order shipped out on 3/18/15 and have been delivered. If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our 800 numbers and a sales rep will be happy to help you with that. Best regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience. At this time your remaining item on order has been cancelled. I have also submitted a request to refund you in full due to the error with the shipping address. Please let us know if you have any additional questions.Best...
Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. You were not billed for the shoes, however, you may see an authorization hold on your account. This occurs when...
the order is placed and we verify the funds are available. The authorization should drop off within 7-10 business days. If it has not dropped off please let us know.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request via phone on 4.30.15 the order was cancelled. We did not bill you, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this return. We appreciate your assistance in providing the tracking information. At this time the order has been refunded. The credit should be visible back to the account within 3-5 business days. If the credit is not visible within 5 business day please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we have issued a prepaid return label via UPS. Once the bat has been returned to our facility it will be promptly returned for a full refund. The bat ordered is a drop ship product...
meaning, it ships from the manufacturer directly, not a third party seller. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. I researched and found a credit sitting on your account; I've asked my accounting department to issue that refund today and you should see those funds back in your account in the next couple of...
business days.Again, we're very sorry for the trouble with your order.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. At this time we have removed the shipping charge of $6.95 from your order and also upgraded the shipping to...
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let usknow.Best Regards,[redacted]
We sincerely apologize for the delays and inconvenience. If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will no longer do business with this company. They totally remove products and sell for more money and say what they want to say. There was no confusion they just do what they want. And our first complaint with the helmet they refunded the order money, but did not refund the $17.00 it cost to ship it back. So we will stay away from this company and hopefully others will too. Thank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help!
Regards,
[redacted]
At this time your order has been cancelled per your request on 3.11.15. We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. Best Regards, [redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner. All attempts are being made to assist our customers including expanding our phone...
systems and adding additional staff. We apologize we were not able to be contacted directly to resolve this issue. At this time the refund has been issued to the card used on this order. The refund should be visible on the account within 3-5 business days. The drop ship items has also been cancelled. Again, we sincerely apologize for the delays due to our system upgrade. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize that we were not able to be reached via phone, email or chat. We just completed a system upgrade and as a result are experiencing higher than normal call and email volume. We hope to return to normal business this week. At this time I can confirm your order...
has been cancelled per your request. Again, we apologize for the delay and look forward to assisting you in the future. Have a great day!Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with these orders. At this time both pairs of Mizuno cleats have been cancelled. You were never charged for the shoes as we only bill upon shipment. Again, we apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
I was able to get some resolution yesterday.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and the account you used has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service...
Teamexpress.com
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your orders [redacted] and [redacted] both show delivered...
and received on 3/24/15. Order number 78075 had 1 item canceled and the other item was delivered on 3/17/15. This should complete those orders. If you need any additional help, please email me at [redacted]@teamexpress.com and I'll help you with whatever remaining issues you may have. It appears all orders are complete at this time.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the confusion. The refund of $51.90 was issued back to the credit card. The remaining balance, $50.00 was issued back to the gift card used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time your order has been cancelled per your request. You should receive a full refund via Amazon in the amount of $31.90 within the next 3-5 business days. If you do not receive the refund please notify so we may...
contact Amazon. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy. Simply put, we are extremely busy. It appears that the...
last items from your order shipped out on 3/18/15 and have been delivered. If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our 800 numbers and a sales rep will be happy to help you with that. Best regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience. At this time your remaining item on order has been cancelled. I have also submitted a request to refund you in full due to the error with the shipping address. Please let us know if you have any additional questions.Best...
Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. You were not billed for the shoes, however, you may see an authorization hold on your account. This occurs when...
the order is placed and we verify the funds are available. The authorization should drop off within 7-10 business days. If it has not dropped off please let us know.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request via phone on 4.30.15 the order was cancelled. We did not bill you, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service