We sincerely apologize for the delays and inconvenience. At this time the unshipped portion of the order has been cancelled. The items shipped are the Reebok Zig Jr, Champro belts and the Champor pants. If you would prefer to return any of these items please visit the returns...
portion of our website to generate a shipping return label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: This is just a stalling memo. All they ask for is already documented with a copy on hand.
Regards,
[redacted]
We sincerely apologize for the inconvenience. Can you please provide details as to where the $12 charge is from? We provided the labels at no cost, and are unsure where this charge occurred. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and refunded your original form of payment. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. If you would prefer to substitute or cancel the order please let us know. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the check is not received I will reopen this complaint.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued for the product and shipping. It should be visible on your account within 3-5 business days. Please let us know if you have any additional questions.Best...
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per our records the shoes ordered on our site are the same size listed in the order. If Mr. Battaglia can send us additional information regarding what shoes he was notified he ordered...
versus what he received we will correct it right away. Please respond with attachments of emails or confirmations so we may look into this concern. Best Regards,[redacted]TeamExpress.com Customer Service
Thank you for providing the tracking number to assist us. At this time the refund in the amount of $39.95 has been issued back to your account. Please let us know if you do not see the credit back within 5 business days. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Louisville 3 Stick pack is still on backorder. We are expecting this item in our warehouse any day. As soon as it is received it will be promptly shipped out to you. If...
you would prefer to substitute or cancel the item please let us know. We have not billed for this item, as we only bill upon shipment. Our phone numbers are currently working but are being overwhelmed with more calls than we can handle. We are expanding our phone systems and adding additional staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The Easton bat pack was shipped on 4.29.15 via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. The UPS site indicates the glove was delivered to you on 5/20/15. Unfortunately we cannot process a refund till we receive the item back in our warehouse. If you would like to return the glove we will provide a prepaid shipping label to return the item. Once the item is received we will process a credit for the product and shipping charge. Please let us know how you would prefer to proceed. Best regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As we have stated in the previous complaint Mr. [redacted] filed. He was never billed. An authorization hold for $80.01 was placed on 1.30.15 to his Visa. Authorization holds typically last 7-10 business days depending on the bank. We cannot bill a credit card until the order/item has shipped. The order was cancelled on 3.26.15 per Mr. [redacted]. We do not bill credit cards up front. We are not a scam, nor have we taken any funds fraudulently. If Mr. [redacted] can provide any additional information from his bank showing the charge we will happily refund his money for the $80.01 not the $83.00 estimate his is calculating. Please let us know if you have any additional information.Best Regards,[redacted]TeamExpress.com Customer Service
Order number [redacted] was cancelled per the customers request as it was noted on the Revdex.com claim. Order [redacted] was not cancelled and shipped. If the customer would like to return the product please feel free to send it back using a shipping label from our website via the returns page for a full refund. Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund at all. I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund. I have not received a refund thru Amazon or my personal bank. Please refund my money. I have also placed a claim with Amazon Payments concerning this issue. Please issue me a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Still, the company did NOT put an announcement on their website until several days after the problems began. During that time anyone could still order and there was no indication they were even running behind a few days on shipping. Refunds were up to 18 business days out as per the CS reps. Now they feel offering 15% off to be a sufficient compensation. That is an insult! I will never order form this company again.
Regards,
[redacted]
We are unsure of the reason for the rejection based on the information provided. We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement. These items have been on back order for some time. We are currently waiting for delivery from New Balance. Again, we apologize for the delays and inconvenience. All cleats remain on back order at this time. If Ms. [redacted] would prefer to substitute the items or cancel please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time the order has been cancelled per your request. You were not billed for the item, but may have seen an authorization hold on the account. If the hold has not dropped of by now please...
let us know so that we may have it removed right away. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience. At this time the unshipped portion of the order has been cancelled. The items shipped are the Reebok Zig Jr, Champro belts and the Champor pants. If you would prefer to return any of these items please visit the returns...
portion of our website to generate a shipping return label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: This is just a stalling memo. All they ask for is already documented with a copy on hand.
Regards,
[redacted]
We sincerely apologize for the inconvenience. Can you please provide details as to where the $12 charge is from? We provided the labels at no cost, and are unsure where this charge occurred. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and refunded your original form of payment. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. If you would prefer to substitute or cancel the order please let us know. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the check is not received I will reopen this complaint.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued for the product and shipping. It should be visible on your account within 3-5 business days. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per our records the shoes ordered on our site are the same size listed in the order. If Mr. Battaglia can send us additional information regarding what shoes he was notified he ordered...
versus what he received we will correct it right away. Please respond with attachments of emails or confirmations so we may look into this concern. Best Regards,[redacted]TeamExpress.com Customer Service
Thank you for providing the tracking number to assist us. At this time the refund in the amount of $39.95 has been issued back to your account. Please let us know if you do not see the credit back within 5 business days. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Louisville 3 Stick pack is still on backorder. We are expecting this item in our warehouse any day. As soon as it is received it will be promptly shipped out to you. If...
you would prefer to substitute or cancel the item please let us know. We have not billed for this item, as we only bill upon shipment. Our phone numbers are currently working but are being overwhelmed with more calls than we can handle. We are expanding our phone systems and adding additional staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The Easton bat pack was shipped on 4.29.15 via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. The UPS site indicates the glove was delivered to you on 5/20/15. Unfortunately we cannot process a refund till we receive the item back in our warehouse. If you would like to return the glove we will provide a prepaid shipping label to return the item. Once the item is received we will process a credit for the product and shipping charge. Please let us know how you would prefer to proceed. Best regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As we have stated in the previous complaint Mr. [redacted] filed. He was never billed. An authorization hold for $80.01 was placed on 1.30.15 to his Visa. Authorization holds typically last 7-10 business days depending on the bank. We cannot bill a credit card until the order/item has shipped. The order was cancelled on 3.26.15 per Mr. [redacted]. We do not bill credit cards up front. We are not a scam, nor have we taken any funds fraudulently. If Mr. [redacted] can provide any additional information from his bank showing the charge we will happily refund his money for the $80.01 not the $83.00 estimate his is calculating. Please let us know if you have any additional information.Best Regards,[redacted]TeamExpress.com Customer Service
Order number [redacted] was cancelled per the customers request as it was noted on the Revdex.com claim. Order [redacted] was not cancelled and shipped. If the customer would like to return the product please feel free to send it back using a shipping label from our website via the returns page for a full refund. Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund at all. I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund. I have not received a refund thru Amazon or my personal bank. Please refund my money. I have also placed a claim with Amazon Payments concerning this issue. Please issue me a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Still, the company did NOT put an announcement on their website until several days after the problems began. During that time anyone could still order and there was no indication they were even running behind a few days on shipping. Refunds were up to 18 business days out as per the CS reps. Now they feel offering 15% off to be a sufficient compensation. That is an insult! I will never order form this company again.
Regards,
[redacted]
We are unsure of the reason for the rejection based on the information provided. We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement. These items have been on back order for some time. We are currently waiting for delivery from New Balance. Again, we apologize for the delays and inconvenience. All cleats remain on back order at this time. If Ms. [redacted] would prefer to substitute the items or cancel please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...
Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time the order has been cancelled per your request. You were not billed for the item, but may have seen an authorization hold on the account. If the hold has not dropped of by now please...
let us know so that we may have it removed right away. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service