Complaint: [redacted]
I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrong. I have sent the goods back. You guys are the worst customer service in history of customer service. Its really unbelievable how bad you guys are. Never an apology yet up to this point. AMAZING!
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: aside from the fact that it took more than 48 hours, I still never received an email from the ticket system. My emails were never acknowledged, and no one has called me back. I want someone from there to call me back on the phone rather than hide behind an email. Regards,[redacted]
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. We did not bill your cards for the gloves, however, you may see an authorization hold on your account. This...
should drop off within 7-10 days of the order being placed. If it still showing on your account please let us know so that we may have it removed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay in processing your refund. Our computer software conversion delayed some processes, including refunds. I asked my accounting department today to refund your order and this has been done. You should see those funds within the next few business...
days.Please let us know if we can be of further assistance.Best[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund for the order [redacted]. As of today, April 16, I still show it in processing and not canceled. Please refund back the $69.95 to my PayPal account ASAP. [redacted]) 1 $69.95 In processing
Regards,
[redacted]
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label. Once the products have been received back in our warehouse they will be refunded. If you have any additional concerns let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is unfortunate that the resolution only came after contacting the Revdex.com.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customers. I coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude character. To treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to be. So I will take my business elsewhere.
Regards,
[redacted]
We apologize the resolution was not satisfactory. At this time the entire order has shipped via UPS tracking #s [redacted] and [redacted] with the exception of the Champion sports mesh bag in black. It has been cancelled per the customers request. Please let us know if you have any additional concerns.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
You've said NOTHING about how you take orders that you don't have. Why is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stock. It apparently was in stock when I clicked on it to buy. Im not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problem. Then you try to make me feel better about buying in the future from you by giving me a 15% coupon, lol. I have to spend $99 or more to receive such discount. That's what I call a gorilla tactic. Not good business practices as I see this is a ongoing problem with Baseball Express. And yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposes. I don't keep every single transaction nor do I complain, but this is the last straw. I will make sure I notify the 400 plus kids and parents for this years little league as well as my travel ball league of your kind of business practices.
Regards,
[redacted]
Please feel free to create a return label from our site to return any unwanted items for a refund. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. While it appears the CSR did try to stop the order, the order was already in a process where she was unable to stop it and it shipped out. I've asked our Returns Department to watch...
for your order and process the return as soon as it arrives at our warehouse. Unfortunately we don't pay for overdraft fees for our customers. We'll refund your money immediately upon receipt.Again, we're very sorry about the delay in getting your order out to you.Best regards,[redacted]Teamexpress.com Customer Service?
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. At this time the refunds have been issued. They may take 3-5 days to be visible on the customer's account. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The unshipped portion of your order was cancelled on 4.1.15 when you spoke with our call center. We do not charge for orders until the product has shipped. You were only billed for the...
items you have received. An authorization hold may have been placed at the time your order was placed but should have dropped off by now. If it is still showing on your account please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your attention Ms. [redacted] on this matter and thank you for helping me resolve it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time we do not show any returns for your order [redacted]. Can you please provide the tracking number showing we received the products to help expedite your return? Once we have verified we have the products we will...
promptly issue the refund. Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping fee. There was no confirmation or expected ship date. There was no direct email or contact telephone number of the person that sent the message. The quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks ago. Not having a confirmation date leads me to believe that the Baseball season may be over before my order is shipped. I am extremely disappointed in the lack of communication from the company. The fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere. ** I WANT TO CANCEL MY ORDER !!!
Regards,
[redacted]
We apologize for the delay and inconvenience. Attached is a image of the refund back to the account. It was issued on 4.18.15 in the amount of $14.85. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week. I am still very unsatisfied with the business. I don't think not responding for three months is all due to a system change. And I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refund. Very unprofessional as far as we are concerned and will discourage all our coaches not to do business with them.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrong. I have sent the goods back. You guys are the worst customer service in history of customer service. Its really unbelievable how bad you guys are. Never an apology yet up to this point. AMAZING!
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: aside from the fact that it took more than 48 hours, I still never received an email from the ticket system. My emails were never acknowledged, and no one has called me back. I want someone from there to call me back on the phone rather than hide behind an email. Regards,[redacted]
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. We did not bill your cards for the gloves, however, you may see an authorization hold on your account. This...
should drop off within 7-10 days of the order being placed. If it still showing on your account please let us know so that we may have it removed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay in processing your refund. Our computer software conversion delayed some processes, including refunds. I asked my accounting department today to refund your order and this has been done. You should see those funds within the next few business...
days.Please let us know if we can be of further assistance.Best[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund for the order [redacted]. As of today, April 16, I still show it in processing and not canceled. Please refund back the $69.95 to my PayPal account ASAP. [redacted]) 1 $69.95 In processing
Regards,
[redacted]
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label. Once the products have been received back in our warehouse they will be refunded. If you have any additional concerns let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is unfortunate that the resolution only came after contacting the Revdex.com.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customers. I coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude character. To treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to be. So I will take my business elsewhere.
Regards,
[redacted]
We apologize the resolution was not satisfactory. At this time the entire order has shipped via UPS tracking #s [redacted] and [redacted] with the exception of the Champion sports mesh bag in black. It has been cancelled per the customers request. Please let us know if you have any additional concerns.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
You've said NOTHING about how you take orders that you don't have. Why is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stock. It apparently was in stock when I clicked on it to buy. Im not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problem. Then you try to make me feel better about buying in the future from you by giving me a 15% coupon, lol. I have to spend $99 or more to receive such discount. That's what I call a gorilla tactic. Not good business practices as I see this is a ongoing problem with Baseball Express. And yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposes. I don't keep every single transaction nor do I complain, but this is the last straw. I will make sure I notify the 400 plus kids and parents for this years little league as well as my travel ball league of your kind of business practices.
Regards,
[redacted]
Please feel free to create a return label from our site to return any unwanted items for a refund. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. While it appears the CSR did try to stop the order, the order was already in a process where she was unable to stop it and it shipped out. I've asked our Returns Department to watch...
for your order and process the return as soon as it arrives at our warehouse. Unfortunately we don't pay for overdraft fees for our customers. We'll refund your money immediately upon receipt.Again, we're very sorry about the delay in getting your order out to you.Best regards,[redacted]Teamexpress.com Customer Service?
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. At this time the refunds have been issued. They may take 3-5 days to be visible on the customer's account. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The unshipped portion of your order was cancelled on 4.1.15 when you spoke with our call center. We do not charge for orders until the product has shipped. You were only billed for the...
items you have received. An authorization hold may have been placed at the time your order was placed but should have dropped off by now. If it is still showing on your account please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your attention Ms. [redacted] on this matter and thank you for helping me resolve it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time we do not show any returns for your order [redacted]. Can you please provide the tracking number showing we received the products to help expedite your return? Once we have verified we have the products we will...
promptly issue the refund. Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping fee. There was no confirmation or expected ship date. There was no direct email or contact telephone number of the person that sent the message. The quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks ago. Not having a confirmation date leads me to believe that the Baseball season may be over before my order is shipped. I am extremely disappointed in the lack of communication from the company. The fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere. ** I WANT TO CANCEL MY ORDER !!!
Regards,
[redacted]
We apologize for the delay and inconvenience. Attached is a image of the refund back to the account. It was issued on 4.18.15 in the amount of $14.85. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week. I am still very unsatisfied with the business. I don't think not responding for three months is all due to a system change. And I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refund. Very unprofessional as far as we are concerned and will discourage all our coaches not to do business with them.
Regards,
[redacted]