Complaint: [redacted]
I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrong. I have sent the goods back. You guys are the worst customer service in history of customer service. Its really unbelievable how bad you guys are. Never an apology yet up to this point. AMAZING!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, we noted a credit holding on the...
account. I've emailed our accounting department today to refund the amount back to your original form of payment. That refund should be reflected within the next few business days. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does...
not happen again. If you would like to reorder this item let us know. However, it is currently on back order until 6.5.15 from Evoshield. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I show your order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconveniences that have occurred with Mr. [redacted]'s order. Unfortunately, the item was lost in transit but UPS surepost. Our policy is we must wait 14 business days before a claim can be filed. As Mr. [redacted] was very insistent we resolve this matter swiftly we took the most expedient option and returned his money in full. Again, we apologize for any inconveniences Mr. [redacted] has experienced with this order. Best Regards,
[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been upgraded to 2nd day air and will ship tomorrow 5.1.15. It should arrive on Tuesday 5.5.15. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. The belt ordered is currently on backorder and expected shortly. If you would prefer to substitute or cancel the item please let us know. You have not been charged for this item as we only bill upon...
shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
When a customer places an oder online and is told 3-5 days and after 3 weeks has not received order - has sent emails asking for help and received no replies- has spent nearly 2 hours on waiting on hold on phone - then told that cards are not charged until shipping and that you would overnight as soon as previously told in stock items are actually in stock are shipped - then after 5 weeks card is charged and 4 days later package arrives - LIES LIES LIES!
100s upon 100s of complaints - you just keep racking up a great reputation don't you?Please go out of business - clearly you dont know how to conduct it!If you refuse to provide adequate customer service I will do my part as a customer to spread the word as much as I can to avoid your services at all cost!Have a wonderful day,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your attention Ms. [redacted] on this matter and thank you for helping me resolve it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
You've said NOTHING about how you take orders that you don't have. Why is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stock. It apparently was in stock when I clicked on it to buy. Im not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problem. Then you try to make me feel better about buying in the future from you by giving me a 15% coupon, lol. I have to spend $99 or more to receive such discount. That's what I call a gorilla tactic. Not good business practices as I see this is a ongoing problem with Baseball Express. And yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposes. I don't keep every single transaction nor do I complain, but this is the last straw. I will make sure I notify the 400 plus kids and parents for this years little league as well as my travel ball league of your kind of business practices.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping fee. There was no confirmation or expected ship date. There was no direct email or contact telephone number of the person that sent the message. The quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks ago. Not having a confirmation date leads me to believe that the Baseball season may be over before my order is shipped. I am extremely disappointed in the lack of communication from the company. The fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere. ** I WANT TO CANCEL MY ORDER !!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customers. I coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude character. To treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to be. So I will take my business elsewhere.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week. I am still very unsatisfied with the business. I don't think not responding for three months is all due to a system change. And I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refund. Very unprofessional as far as we are concerned and will discourage all our coaches not to do business with them.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The unshipped portion of your order was cancelled on 4.1.15 when you spoke with our call center. We do not charge for orders until the product has shipped. You were only billed for the...
items you have received. An authorization hold may have been placed at the time your order was placed but should have dropped off by now. If it is still showing on your account please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time I show The 3 mediums and 1 2xl have been delivered. The 3 xl and 7 lg are not available and have been cancelled. Your account with Amazon has been refunded in the amount of...
$119.50. This may take up to 5 business days to be visible. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
From: [redacted] [mailto:[redacted] Sent: Monday, April 27, 2015 10:18 AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $369.50. I still have not received the order and I am not trying to cancel the order. I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to. I need this problem resolved, order cancelled and my account credited this amount. Any help or advice you have for this problem would be of great help. [redacted] -- [redacted]
Please feel free to create a return label from our site to return any unwanted items for a refund. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay and inconvenience. Attached is a image of the refund back to the account. It was issued on 4.18.15 in the amount of $14.85. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in [redacted] on 5.21.15 after the order had shipped complete. We will gladly look further into the matter if Mr. Whitford can provide documentation showing it was a capture instead of an authorization placed on 5.15.15. We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrong. I have sent the goods back. You guys are the worst customer service in history of customer service. Its really unbelievable how bad you guys are. Never an apology yet up to this point. AMAZING!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, we noted a credit holding on the...
account. I've emailed our accounting department today to refund the amount back to your original form of payment. That refund should be reflected within the next few business days. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does...
not happen again. If you would like to reorder this item let us know. However, it is currently on back order until 6.5.15 from Evoshield. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I show your order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconveniences that have occurred with Mr. [redacted]'s order. Unfortunately, the item was lost in transit but UPS surepost. Our policy is we must wait 14 business days before a claim can be filed. As Mr. [redacted] was very insistent we resolve this matter swiftly we took the most expedient option and returned his money in full. Again, we apologize for any inconveniences Mr. [redacted] has experienced with this order. Best Regards,
[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been upgraded to 2nd day air and will ship tomorrow 5.1.15. It should arrive on Tuesday 5.5.15. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. The belt ordered is currently on backorder and expected shortly. If you would prefer to substitute or cancel the item please let us know. You have not been charged for this item as we only bill upon...
shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
When a customer places an oder online and is told 3-5 days and after 3 weeks has not received order - has sent emails asking for help and received no replies- has spent nearly 2 hours on waiting on hold on phone - then told that cards are not charged until shipping and that you would overnight as soon as previously told in stock items are actually in stock are shipped - then after 5 weeks card is charged and 4 days later package arrives - LIES LIES LIES!
100s upon 100s of complaints - you just keep racking up a great reputation don't you?Please go out of business - clearly you dont know how to conduct it!If you refuse to provide adequate customer service I will do my part as a customer to spread the word as much as I can to avoid your services at all cost!Have a wonderful day,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your attention Ms. [redacted] on this matter and thank you for helping me resolve it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
You've said NOTHING about how you take orders that you don't have. Why is it that you allow customers to buy a item you DONT have ? Then you don't tell them anything until the customer calls a day after the item was to arrive just to be told that its out of stock. It apparently was in stock when I clicked on it to buy. Im not sure what program you have for customers to order, but you did say this is the second program but you still haven't thought about fixing that problem. Then you try to make me feel better about buying in the future from you by giving me a 15% coupon, lol. I have to spend $99 or more to receive such discount. That's what I call a gorilla tactic. Not good business practices as I see this is a ongoing problem with Baseball Express. And yes I have bought $1000's of dollars of merchandise from you over the last 7plus years and have had some issues in the past as well.You may not see it due to me working for the government and constantly changing emails for security purposes. I don't keep every single transaction nor do I complain, but this is the last straw. I will make sure I notify the 400 plus kids and parents for this years little league as well as my travel ball league of your kind of business practices.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping fee. There was no confirmation or expected ship date. There was no direct email or contact telephone number of the person that sent the message. The quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks ago. Not having a confirmation date leads me to believe that the Baseball season may be over before my order is shipped. I am extremely disappointed in the lack of communication from the company. The fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere. ** I WANT TO CANCEL MY ORDER !!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This was well within the control of the business and with programming improvements or improvements on the ad itself, they could have created clear expectations and not misled customers. I coach two teams and we have plenty of items that we purchase, and we like to do businesses that exude character. To treat customers negatives and then not take responsibility for the actions of your employees and your company shows the type of company you aim to be. So I will take my business elsewhere.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week. I am still very unsatisfied with the business. I don't think not responding for three months is all due to a system change. And I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refund. Very unprofessional as far as we are concerned and will discourage all our coaches not to do business with them.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The unshipped portion of your order was cancelled on 4.1.15 when you spoke with our call center. We do not charge for orders until the product has shipped. You were only billed for the...
items you have received. An authorization hold may have been placed at the time your order was placed but should have dropped off by now. If it is still showing on your account please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time I show The 3 mediums and 1 2xl have been delivered. The 3 xl and 7 lg are not available and have been cancelled. Your account with Amazon has been refunded in the amount of...
$119.50. This may take up to 5 business days to be visible. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
From: [redacted] [mailto:[redacted] Sent: Monday, April 27, 2015 10:18 AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $369.50. I still have not received the order and I am not trying to cancel the order. I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to. I need this problem resolved, order cancelled and my account credited this amount. Any help or advice you have for this problem would be of great help. [redacted] -- [redacted]
Please feel free to create a return label from our site to return any unwanted items for a refund. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay and inconvenience. Attached is a image of the refund back to the account. It was issued on 4.18.15 in the amount of $14.85. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in [redacted] on 5.21.15 after the order had shipped complete. We will gladly look further into the matter if Mr. Whitford can provide documentation showing it was a capture instead of an authorization placed on 5.15.15. We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service