We sincerely apologize for the delay and inconvenience you experienced with this order. The New Balance cleats were shipped via UPS tracking # [redacted]. At this time a credit has been issued in the amount of $29.72. This is a 20% discount on the existing order total of...
$148.59. We typically don't issue credits on existing orders, but honored the higher discount amount due to the delay. Again, we apologize for the delay and inconvenience you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on 5.11.15. Once it arrives it will be promptly shipped out to you. If you would prefer to...
substitute order cancel the item please let us know. We apologize we are currently working to improve our customer notification to prevent this issue in the future. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] The tracking receipt is on page 2 of the attachment[redacted]I am still awaiting resolution
We apologize for the confusion. As Mr. [redacted] requested, this refund is for order [redacted] in the amount of $216.37 and was issued on 5.29.15. The other refunds will be resolved accordingly, in their respective claims, as Mr. [redacted] wanted to verify each order was handled separately. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize that the ear pads were missing from the helmets. Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August 26. If we can help you further, please let us know.Best,[redacted]Team Express Customer...
We sincerely apologize for the inconvenience you experienced. At this time the remaining open items on your order have been cancelled. A prepaid return label has also been issued to the email address on this claim. Once the product has been returned to our facility it will be...
promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconveniences that have occurred with Mr. [redacted]'s order. Unfortunately, the item was lost in transit but UPS surepost. Our policy is we must wait 14 business days before a claim can be filed. As Mr. [redacted] was very insistent we resolve this matter swiftly we took the most expedient option and returned his money in full. Again, we apologize for any inconveniences Mr. [redacted] has experienced with this order. Best Regards,
[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I show your order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the order was cancelled on 4.26.15 via phone. The refund in the amount of $79.90 was issued back the same day to the paypal account used on the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. The belt ordered is currently on backorder and expected shortly. If you would prefer to substitute or cancel the item please let us know. You have not been charged for this item as we only bill upon...
shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well. The UPS tracking number I never received, and that went to the wrong address. the [redacted] address was old and my records were updated when I placed the orginal order. I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable. Credit my account for the order and money our team is out due to the incompetence.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you have experienced with your orders, due to our recent system conversion. At this time I show you have been refunded in the amount of $38.78 for the 3 items returned for a refund. We didn't bill for the Mizuno youth Global pant...
in white medium. This was an authorization hold for the amount of the order. This occurs when the order is placed and we verify the funds are available on the card. We don't bill until the items have shipped from our warehouse. The authorization hold should fall off within 7-10 business days of order placement. If it has not been removed please let us know so we may contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails.
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order is shipping this evening via UPS tracking number...
[redacted] and you should be able to track it tomorrow. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been upgraded to 2nd day air and will ship tomorrow 5.1.15. It should arrive on Tuesday 5.5.15. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, we noted a credit holding on the...
account. I've emailed our accounting department today to refund the amount back to your original form of payment. That refund should be reflected within the next few business days. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
From: [redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 6:43 PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund. thank you. ~Cheers [redacted]
My dispute was closed, but it is still not resolved. Maybe they charged me shipping for 22 pounds of good after all? They shorted me $25, plus they charged $121.80 which I have disputed with credit card. Please advise. This has been a total nightmare….. going on since February. OMG [redacted]
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does...
not happen again. If you would like to reorder this item let us know. However, it is currently on back order until 6.5.15 from Evoshield. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The New Balance cleats were shipped via UPS tracking # [redacted]. At this time a credit has been issued in the amount of $29.72. This is a 20% discount on the existing order total of...
$148.59. We typically don't issue credits on existing orders, but honored the higher discount amount due to the delay. Again, we apologize for the delay and inconvenience you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on 5.11.15. Once it arrives it will be promptly shipped out to you. If you would prefer to...
substitute order cancel the item please let us know. We apologize we are currently working to improve our customer notification to prevent this issue in the future. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] The tracking receipt is on page 2 of the attachment[redacted]I am still awaiting resolution
We apologize for the confusion. As Mr. [redacted] requested, this refund is for order [redacted] in the amount of $216.37 and was issued on 5.29.15. The other refunds will be resolved accordingly, in their respective claims, as Mr. [redacted] wanted to verify each order was handled separately. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize that the ear pads were missing from the helmets. Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August 26. If we can help you further, please let us know.Best,[redacted]Team Express Customer...
Service
We sincerely apologize for the inconvenience you experienced. At this time the remaining open items on your order have been cancelled. A prepaid return label has also been issued to the email address on this claim. Once the product has been returned to our facility it will be...
promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconveniences that have occurred with Mr. [redacted]'s order. Unfortunately, the item was lost in transit but UPS surepost. Our policy is we must wait 14 business days before a claim can be filed. As Mr. [redacted] was very insistent we resolve this matter swiftly we took the most expedient option and returned his money in full. Again, we apologize for any inconveniences Mr. [redacted] has experienced with this order. Best Regards,
[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I show your order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the order was cancelled on 4.26.15 via phone. The refund in the amount of $79.90 was issued back the same day to the paypal account used on the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. The belt ordered is currently on backorder and expected shortly. If you would prefer to substitute or cancel the item please let us know. You have not been charged for this item as we only bill upon...
shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well. The UPS tracking number I never received, and that went to the wrong address. the [redacted] address was old and my records were updated when I placed the orginal order. I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable. Credit my account for the order and money our team is out due to the incompetence.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you have experienced with your orders, due to our recent system conversion. At this time I show you have been refunded in the amount of $38.78 for the 3 items returned for a refund. We didn't bill for the Mizuno youth Global pant...
in white medium. This was an authorization hold for the amount of the order. This occurs when the order is placed and we verify the funds are available on the card. We don't bill until the items have shipped from our warehouse. The authorization hold should fall off within 7-10 business days of order placement. If it has not been removed please let us know so we may contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
The shoes were delivered. Thank you
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails.
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order is shipping this evening via UPS tracking number...
[redacted] and you should be able to track it tomorrow. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been upgraded to 2nd day air and will ship tomorrow 5.1.15. It should arrive on Tuesday 5.5.15. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, we noted a credit holding on the...
account. I've emailed our accounting department today to refund the amount back to your original form of payment. That refund should be reflected within the next few business days. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
From: [redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 6:43 PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund. thank you. ~Cheers [redacted]
My dispute was closed, but it is still not resolved. Maybe they charged me shipping for 22 pounds of good after all? They shorted me $25, plus they charged $121.80 which I have disputed with credit card. Please advise. This has been a total nightmare….. going on since February. OMG [redacted]
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does...
not happen again. If you would like to reorder this item let us know. However, it is currently on back order until 6.5.15 from Evoshield. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service