To whom it may concern,On 11/28/2016 at 7:15 am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove). This typo was shown on the email for a 45 minute period from 7:15 am to approx. 8:00...
am. The add promoted Save $140 on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $359.95 and the correct discounted price of $219.88. The savings offer was correct, however the sale price on the email only had a typo for approx. 45 minutes. The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $140 were all correct on our website. The typo was on the email only and indicated that the price was $19.88 rather than $219.88. During that 45 minutes most calls referencing this glove add let our servicing people know that we had a typo, since $140 off of the regular price of $359.95 is $219.88 and not $19.88. We also directed customers to the website to show the correct sale price. So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $219.88. We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove. This would have brought the new sale price to $186.96, which is a savings of $172.99 or 48%. This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product. We will honor the $186.96 price with FREE Shipping for this customer as well. We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online. Policies printed online to cover this type of situation include:- Prices are subject to change without notice. We do make every effort to honor published catalog prices.- We offer low price guarantees. However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $172.99. Thank you.
We sincerely apologize for the inconvenience you experienced. At this time the remaining open items on your order have been cancelled. A prepaid return label has also been issued to the email address on this claim. Once the product has been returned to our facility it will be...
promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The weight of 1 bucket with 30 baseballs weighs 14 lbs. The UPS website indicates that the weight shipped to this customer was 28 lbs, the weight of 2 buckets with 30 baseballs in each bucket,...
which is what the customer ordered and what we indicate was shipped out. If the package showed any indication of tampering or was missing items once delivered, please call us at 800.[redacted] and we can place a claim with UPS. They will investigate the claim and upon completion of their investigation, we can refund the customer.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience. Attached are copies of both orders for your records. If you need any additional information please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The New Balance cleats were shipped via UPS tracking # [redacted]. At this time a credit has been issued in the amount of $29.72. This is a 20% discount on the existing order total of...
$148.59. We typically don't issue credits on existing orders, but honored the higher discount amount due to the delay. Again, we apologize for the delay and inconvenience you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconveniences. We have recently had a major software conversion. This has resulted in delays across the company. We are working to resolve these issues as quickly as possible for all our customers. Per your request this order has...
been cancelled. We did not take any money from the account. If you are still seeing the authorization charge at this time please notify us so we can void that with your bank. Again, we apologize for the delay and inconvenience. Best Regards,[redacted]TeamExpress.com Customer Service
My dispute was closed, but it is still not resolved. Maybe they charged me shipping for 22 pounds of good after all? They shorted me $25, plus they charged $121.80 which I have disputed with credit card. Please advise. This has been a total nightmare….. going on since February. OMG [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order is shipping this evening via UPS tracking number...
[redacted] and you should be able to track it tomorrow. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the order was cancelled on 4.26.15 via phone. The refund in the amount of $79.90 was issued back the same day to the paypal account used on the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. We did not bill your cards for the gloves, however, you may see an authorization hold on your account. This...
should drop off within 7-10 days of the order being placed. If it still showing on your account please let us know so that we may have it removed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label. Once the products have been received back in our warehouse they will be refunded. If you have any additional concerns let us know.Best Regards,[redacted]TeamExpress.com Customer Service
From: [redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 6:43 PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund. thank you. ~Cheers [redacted]
We sincerely apologize for the delay in processing your refund. Our computer software conversion delayed some processes, including refunds. I asked my accounting department today to refund your order and this has been done. You should see those funds within the next few business...
days.Please let us know if we can be of further assistance.Best[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is unfortunate that the resolution only came after contacting the Revdex.com.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you have experienced with your orders, due to our recent system conversion. At this time I show you have been refunded in the amount of $38.78 for the 3 items returned for a refund. We didn't bill for the Mizuno youth Global pant...
in white medium. This was an authorization hold for the amount of the order. This occurs when the order is placed and we verify the funds are available on the card. We don't bill until the items have shipped from our warehouse. The authorization hold should fall off within 7-10 business days of order placement. If it has not been removed please let us know so we may contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well. The UPS tracking number I never received, and that went to the wrong address. the [redacted] address was old and my records were updated when I placed the orginal order. I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable. Credit my account for the order and money our team is out due to the incompetence.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: aside from the fact that it took more than 48 hours, I still never received an email from the ticket system. My emails were never acknowledged, and no one has called me back. I want someone from there to call me back on the phone rather than hide behind an email. Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received a refund for the order [redacted]. As of today, April 16, I still show it in processing and not canceled. Please refund back the $69.95 to my PayPal account ASAP. [redacted]) 1 $69.95 In processing
Regards,
[redacted]
To whom it may concern,On 11/28/2016 at 7:15 am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove). This typo was shown on the email for a 45 minute period from 7:15 am to approx. 8:00...
am. The add promoted Save $140 on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $359.95 and the correct discounted price of $219.88. The savings offer was correct, however the sale price on the email only had a typo for approx. 45 minutes. The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $140 were all correct on our website. The typo was on the email only and indicated that the price was $19.88 rather than $219.88. During that 45 minutes most calls referencing this glove add let our servicing people know that we had a typo, since $140 off of the regular price of $359.95 is $219.88 and not $19.88. We also directed customers to the website to show the correct sale price. So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $219.88. We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove. This would have brought the new sale price to $186.96, which is a savings of $172.99 or 48%. This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product. We will honor the $186.96 price with FREE Shipping for this customer as well. We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online. Policies printed online to cover this type of situation include:- Prices are subject to change without notice. We do make every effort to honor published catalog prices.- We offer low price guarantees. However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $172.99. Thank you.
We sincerely apologize for the inconvenience you experienced. At this time the remaining open items on your order have been cancelled. A prepaid return label has also been issued to the email address on this claim. Once the product has been returned to our facility it will be...
promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The weight of 1 bucket with 30 baseballs weighs 14 lbs. The UPS website indicates that the weight shipped to this customer was 28 lbs, the weight of 2 buckets with 30 baseballs in each bucket,...
which is what the customer ordered and what we indicate was shipped out. If the package showed any indication of tampering or was missing items once delivered, please call us at 800.[redacted] and we can place a claim with UPS. They will investigate the claim and upon completion of their investigation, we can refund the customer.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience. Attached are copies of both orders for your records. If you need any additional information please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The New Balance cleats were shipped via UPS tracking # [redacted]. At this time a credit has been issued in the amount of $29.72. This is a 20% discount on the existing order total of...
$148.59. We typically don't issue credits on existing orders, but honored the higher discount amount due to the delay. Again, we apologize for the delay and inconvenience you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconveniences. We have recently had a major software conversion. This has resulted in delays across the company. We are working to resolve these issues as quickly as possible for all our customers. Per your request this order has...
been cancelled. We did not take any money from the account. If you are still seeing the authorization charge at this time please notify us so we can void that with your bank. Again, we apologize for the delay and inconvenience. Best Regards,[redacted]TeamExpress.com Customer Service
My dispute was closed, but it is still not resolved. Maybe they charged me shipping for 22 pounds of good after all? They shorted me $25, plus they charged $121.80 which I have disputed with credit card. Please advise. This has been a total nightmare….. going on since February. OMG [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your order is shipping this evening via UPS tracking number...
[redacted] and you should be able to track it tomorrow. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
The shoes were delivered. Thank you
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records, the order was cancelled on 4.26.15 via phone. The refund in the amount of $79.90 was issued back the same day to the paypal account used on the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. We did not bill your cards for the gloves, however, you may see an authorization hold on your account. This...
should drop off within 7-10 days of the order being placed. If it still showing on your account please let us know so that we may have it removed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label. Once the products have been received back in our warehouse they will be refunded. If you have any additional concerns let us know.Best Regards,[redacted]TeamExpress.com Customer Service
From: [redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 6:43 PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund. thank you. ~Cheers [redacted]
We sincerely apologize for the delay in processing your refund. Our computer software conversion delayed some processes, including refunds. I asked my accounting department today to refund your order and this has been done. You should see those funds within the next few business...
days.Please let us know if we can be of further assistance.Best[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is unfortunate that the resolution only came after contacting the Revdex.com.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you have experienced with your orders, due to our recent system conversion. At this time I show you have been refunded in the amount of $38.78 for the 3 items returned for a refund. We didn't bill for the Mizuno youth Global pant...
in white medium. This was an authorization hold for the amount of the order. This occurs when the order is placed and we verify the funds are available on the card. We don't bill until the items have shipped from our warehouse. The authorization hold should fall off within 7-10 business days of order placement. If it has not been removed please let us know so we may contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well. The UPS tracking number I never received, and that went to the wrong address. the [redacted] address was old and my records were updated when I placed the orginal order. I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable. Credit my account for the order and money our team is out due to the incompetence.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: aside from the fact that it took more than 48 hours, I still never received an email from the ticket system. My emails were never acknowledged, and no one has called me back. I want someone from there to call me back on the phone rather than hide behind an email. Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received a refund for the order [redacted]. As of today, April 16, I still show it in processing and not canceled. Please refund back the $69.95 to my PayPal account ASAP. [redacted]) 1 $69.95 In processing
Regards,
[redacted]