We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion At this time your order has been cancelled per your request We did not bill your cards for the gloves, however, you may see an authorization hold on your account This should drop off within 7-days of the order being placed If it still showing on your account please let us know so that we may have it removed Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience Per your request an email ARS shipping label has been issued It is an automated email generated from UPS This is prepaid and no charges will be removed from the order amount Again, we apologize for the inconvenience and delays Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time our records show both pairs of shoes have been shipped and are due to be delivered on Monday via UPS tracking # [redacted] and [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion but the refund was issued on Attached is an image showing the refund being issued from our payment system Please verify with [redacted] and your bank for further updates on this refund Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and confusion We do not show two orders for [redacted] *** Please provide the secondary order number so we may better assist you The order number provided was not for a bat, so we are unsure why Ms [redacted] is claiming there was a bait and switch The order on this claim was shipped complete The bat was returned to us and was credited back to the card on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: This is and there is NO possible way that your business cannot communicate to a customer if you so chooseYou have had numerous opportunities to responed to me via emailI do NOT think your email or phone system has been affected by your supposed computer issuesYou have been able to email me when you choose toMy USPS tracking number is [redacted] **I do not think that your supposed computer conversion problems have affected your phone system, however the line is busy EVERY time I call! You are purposely avoiding customers due to criminal activity or ineptitudeAgain, this is and you can contact or reply to anyone you chooseYou are avoiding my complaint Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsAfter researching your account, I noticed a credit pending on the account I've asked our accounting department to refund that back to your original pay method and you should see that refund in the next couple of business days.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label Once the products have been received back in our warehouse they will be refunded If you have any additional concerns let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced Per our records a refund in the amount of $was issued on We apologize we have been unable to be reached via phone or email We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner We are working to add additional resources to better serve our customers We appreciate your patience and understanding as we work diligently to return to our customer service standards Please let us know if you have any additional questions.Thank you, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience We are not a fraudulent company, nor have we shut down our phone numbers They are simply being inundated with more callers than our system is capable of handling We are working to add more lines to better serve our customers Mr [redacted] 's order was shipped complete via UPS tracking # [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the bat has shipped via UPS tracking # [redacted] Again, we apologize for the delays and are working to return to our standards as quickly as possible We appreciate your continued support and patience during this time Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: Never did I order cletes or shoes for the $I have my original order invoiceI can scan and sendNor did I receive any cletesThe company should track their tracking number and see that those clrtes they are claiming I ordered were not delivered to my addressI was charged that out of my bank for an order that was never mineI had one order for the said glove that got canceled because they couldn't get stocked and the two shorts which I was also charge for but receivedThis company admitted their computer system took money out of peoples accounts for orders that weren't even theirsI demand further investigation into their mistake and want to know where to send my invoices for proofI was robbed of that amountAnd apparently someone got some free shoes Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Items are still in original shipping box & envelopes that they were shipped inSeveral attempts were made to cancel this order prior to being shippedI don't feel I should have to pay an additional price of $per item to ship back to youPlease email us a shipping label so that I can return themReturning the shoes & the belts, the pants arrived in great time & are being usedThank you for cancelling the remaining portion of our orderPlease email the shipping label to [redacted] @gmail.com Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time the refund in the amount of $has been processed back to the original form of payment used for this order Again, we apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I have canceled the remaining item that was on back order and that refund was issued to your account today.Again, we're very sorry for the back order delay on your item.Best regards,***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails
We sincerely apologize for the delays and inconvenience you experienced with this order At this time our records show the refund has been issued It should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the shoes have shipped We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.Obox Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the remaining item on the order has been cancelled Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order The trainers will be shipped today We have upgraded the shipping to 2nd day air at no additional cost for the delay Again, we sincerely apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion At this time your order has been cancelled per your request We did not bill your cards for the gloves, however, you may see an authorization hold on your account This should drop off within 7-days of the order being placed If it still showing on your account please let us know so that we may have it removed Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience Per your request an email ARS shipping label has been issued It is an automated email generated from UPS This is prepaid and no charges will be removed from the order amount Again, we apologize for the inconvenience and delays Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time our records show both pairs of shoes have been shipped and are due to be delivered on Monday via UPS tracking # [redacted] and [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion but the refund was issued on Attached is an image showing the refund being issued from our payment system Please verify with [redacted] and your bank for further updates on this refund Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and confusion We do not show two orders for [redacted] *** Please provide the secondary order number so we may better assist you The order number provided was not for a bat, so we are unsure why Ms [redacted] is claiming there was a bait and switch The order on this claim was shipped complete The bat was returned to us and was credited back to the card on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: This is and there is NO possible way that your business cannot communicate to a customer if you so chooseYou have had numerous opportunities to responed to me via emailI do NOT think your email or phone system has been affected by your supposed computer issuesYou have been able to email me when you choose toMy USPS tracking number is [redacted] **I do not think that your supposed computer conversion problems have affected your phone system, however the line is busy EVERY time I call! You are purposely avoiding customers due to criminal activity or ineptitudeAgain, this is and you can contact or reply to anyone you chooseYou are avoiding my complaint Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsAfter researching your account, I noticed a credit pending on the account I've asked our accounting department to refund that back to your original pay method and you should see that refund in the next couple of business days.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We apologize the resolution was not satisfactory when we complied with the customers request for a free return label Once the products have been received back in our warehouse they will be refunded If you have any additional concerns let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced Per our records a refund in the amount of $was issued on We apologize we have been unable to be reached via phone or email We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner We are working to add additional resources to better serve our customers We appreciate your patience and understanding as we work diligently to return to our customer service standards Please let us know if you have any additional questions.Thank you, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience We are not a fraudulent company, nor have we shut down our phone numbers They are simply being inundated with more callers than our system is capable of handling We are working to add more lines to better serve our customers Mr [redacted] 's order was shipped complete via UPS tracking # [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the bat has shipped via UPS tracking # [redacted] Again, we apologize for the delays and are working to return to our standards as quickly as possible We appreciate your continued support and patience during this time Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: Never did I order cletes or shoes for the $I have my original order invoiceI can scan and sendNor did I receive any cletesThe company should track their tracking number and see that those clrtes they are claiming I ordered were not delivered to my addressI was charged that out of my bank for an order that was never mineI had one order for the said glove that got canceled because they couldn't get stocked and the two shorts which I was also charge for but receivedThis company admitted their computer system took money out of peoples accounts for orders that weren't even theirsI demand further investigation into their mistake and want to know where to send my invoices for proofI was robbed of that amountAnd apparently someone got some free shoes Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Items are still in original shipping box & envelopes that they were shipped inSeveral attempts were made to cancel this order prior to being shippedI don't feel I should have to pay an additional price of $per item to ship back to youPlease email us a shipping label so that I can return themReturning the shoes & the belts, the pants arrived in great time & are being usedThank you for cancelling the remaining portion of our orderPlease email the shipping label to [redacted] @gmail.com Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time the refund in the amount of $has been processed back to the original form of payment used for this order Again, we apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I have canceled the remaining item that was on back order and that refund was issued to your account today.Again, we're very sorry for the back order delay on your item.Best regards,***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion my money still has not been refunded and no one from the company answers phones or emails
We sincerely apologize for the delays and inconvenience you experienced with this order At this time our records show the refund has been issued It should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the shoes have shipped We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.Obox Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the remaining item on the order has been cancelled Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order The trainers will be shipped today We have upgraded the shipping to 2nd day air at no additional cost for the delay Again, we sincerely apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service