We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a refund has been issued for the full amount paid on the order. We apologize for the error in sending the incorrect item. The credit should be visible on the credit card account...
within 5 business days. If you do not receive the credit after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund for the shipping charge has been processed, in the amount of $6.95. Unfortunately, the pants from Champro are no longer available and have been cancelled from your order. A refund in the amount of $3.88 will be applied to the account as well. Again, we apologize for the inconveniences. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
At this time the order has been cancelled. We do not charge credit cards up front, only when the product is shipped. You were not charged for the item that didn't ship. If you were for any reason please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Attached is a copy of the refund transaction applied to Mr. [redacted]'s account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time your order has been cancelled and a refund request has been sent to PayPal. You should see the refund for the full order amount returned within 3-5 business days. Again, we...
apologize for the delays and inconvenience. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and confusion regarding this order. The order was cancelled on 4.21.15 as the product is no longer available. We notified Ms. [redacted] on 4.21.15 and provided a discount for the inconvenience. We did not bill the card, as we only bill upon order...
shipment. An authorization hold was placed on the account at the time the order was placed. It should have fallen off at this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your back ordered glove and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer...
Complaint: [redacted]
I am rejecting this response because: I would like the funds to be in my account or a refund check in hand before I accept words made from this company. Once I receive my funds, I will accept their response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Friday 04/10/2015Thank you, that is all well enough, but I still haven't been refunded the the $6.95 shipping fee. It was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returned. I am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.Can you provide the ship date and tracking information for this item direct shipping from Champro?
If we can square away away these last two sticking points I will gladly accept the this resolution.
Thank you,
[redacted]
We apologize for the confusion. As Mr. [redacted] requested, this refund is for order [redacted] in the amount of $216.37 and was issued on 5.29.15. The other refunds will be resolved accordingly, in their respective claims, as Mr. [redacted] wanted to verify each order was handled separately. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on 5.11.15. Once it arrives it will be promptly shipped out to you. If you would prefer to...
substitute order cancel the item please let us know. We apologize we are currently working to improve our customer notification to prevent this issue in the future. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
With regard to this case, it most certainly has not been resolved. I did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered. Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe. I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup. As noted in my earlier messages, messages left on the number of the corporate offices have never been returned. [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted]@msn.com
We sincerely apologize for the confusion and inconvenience. The remaining portion of the refund has been processed. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] The tracking receipt is on page 2 of the attachment[redacted]I am still awaiting resolution
Complaint: [redacted]
I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order. In fact it showed that it would be shipped in 3-4 days. Don't you realize that you have had so many complaints for the same thing in the month of March. This was due to some software conversion so it is in fact the fault of your company. If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be. Maybe it's best you have a supervisor help you in this matter.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out on 3/26/15 via UPS, tracking number [redacted]. It should be delivered today, 3/27/15. Thanks for your patience during this extremely busy time for our company!Best...
regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I would like to be refunded for the shorts. I will take my business elsewhere. I want nothing to do with company. EVER!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely poor, but I am glad someone finally addressed my order. I will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problems. I do find it interesting that the items were shipped only after I made my complaint with the Revdex.com. Our season has already started and my husband really could have used the accubat a long time ago. It would have been nice to know it was not available when we placed the order so we could have purchased it elsewhere. I have never seen a situation like this before and I will not use your business ever again.
Regards,
[redacted]
We apologize that the ear pads were missing from the helmets. Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August 26. If we can help you further, please let us know.Best,[redacted]Team Express Customer...
We sincerely apologize for the delay. Your item has been shipped from Rawlings via Next Day Air service. The UPS tracking number is [redacted].Best regards,[redacted]Customer ServiceTeam...
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a refund has been issued for the full amount paid on the order. We apologize for the error in sending the incorrect item. The credit should be visible on the credit card account...
within 5 business days. If you do not receive the credit after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund for the shipping charge has been processed, in the amount of $6.95. Unfortunately, the pants from Champro are no longer available and have been cancelled from your order. A refund in the amount of $3.88 will be applied to the account as well. Again, we apologize for the inconveniences. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
At this time the order has been cancelled. We do not charge credit cards up front, only when the product is shipped. You were not charged for the item that didn't ship. If you were for any reason please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Attached is a copy of the refund transaction applied to Mr. [redacted]'s account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time your order has been cancelled and a refund request has been sent to PayPal. You should see the refund for the full order amount returned within 3-5 business days. Again, we...
apologize for the delays and inconvenience. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and confusion regarding this order. The order was cancelled on 4.21.15 as the product is no longer available. We notified Ms. [redacted] on 4.21.15 and provided a discount for the inconvenience. We did not bill the card, as we only bill upon order...
shipment. An authorization hold was placed on the account at the time the order was placed. It should have fallen off at this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your back ordered glove and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer...
Service
Complaint: [redacted]
I am rejecting this response because: I would like the funds to be in my account or a refund check in hand before I accept words made from this company. Once I receive my funds, I will accept their response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Friday 04/10/2015Thank you, that is all well enough, but I still haven't been refunded the the $6.95 shipping fee. It was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returned. I am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.Can you provide the ship date and tracking information for this item direct shipping from Champro?
If we can square away away these last two sticking points I will gladly accept the this resolution.
Thank you,
[redacted]
We apologize for the confusion. As Mr. [redacted] requested, this refund is for order [redacted] in the amount of $216.37 and was issued on 5.29.15. The other refunds will be resolved accordingly, in their respective claims, as Mr. [redacted] wanted to verify each order was handled separately. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on 5.11.15. Once it arrives it will be promptly shipped out to you. If you would prefer to...
substitute order cancel the item please let us know. We apologize we are currently working to improve our customer notification to prevent this issue in the future. We appreciate your patience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
With regard to this case, it most certainly has not been resolved. I did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered. Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe. I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup. As noted in my earlier messages, messages left on the number of the corporate offices have never been returned. [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted]@msn.com
We sincerely apologize for the confusion and inconvenience. The remaining portion of the refund has been processed. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] The tracking receipt is on page 2 of the attachment[redacted]I am still awaiting resolution
Complaint: [redacted]
I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order. In fact it showed that it would be shipped in 3-4 days. Don't you realize that you have had so many complaints for the same thing in the month of March. This was due to some software conversion so it is in fact the fault of your company. If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be. Maybe it's best you have a supervisor help you in this matter.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out on 3/26/15 via UPS, tracking number [redacted]. It should be delivered today, 3/27/15. Thanks for your patience during this extremely busy time for our company!Best...
regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I would like to be refunded for the shorts. I will take my business elsewhere. I want nothing to do with company. EVER!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely poor, but I am glad someone finally addressed my order. I will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problems. I do find it interesting that the items were shipped only after I made my complaint with the Revdex.com. Our season has already started and my husband really could have used the accubat a long time ago. It would have been nice to know it was not available when we placed the order so we could have purchased it elsewhere. I have never seen a situation like this before and I will not use your business ever again.
Regards,
[redacted]
We apologize that the ear pads were missing from the helmets. Our records indicate that the pads were sent out via Next Day Air shipping on Tuesday, August 25, and were delivered on Wednesday, August 26. If we can help you further, please let us know.Best,[redacted]Team Express Customer...
Service
We sincerely apologize for the delay. Your item has been shipped from Rawlings via Next Day Air service. The UPS tracking number is [redacted].Best regards,[redacted]Customer ServiceTeam...
Express