At this time the order has been cancelled. We do not charge credit cards up front, only when the product is shipped. You were not charged for the item that didn't ship. If you were for any reason please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
I apologize for the delay in getting that refund to you. I've asked our accounting department to issue a refund for that missing pair of pants today and you should see the refund within the next couple of business days. She saw that you had returned 6 pairs already, I showed how you were originally charged for 7 pair.Please let us know if you have any additional questions.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your back ordered glove and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer...
We sincerely apologize for the delay in refunding your return. That refund was manually done today and you should see the credit reflected back in your account within the next couple of business days. Please let us know if we can be of any further assistance.Best regards,[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mayleen Gratacos
We sincerely apologize for the delay and inconvenience you experienced with your order. I have canceled the remaining item that was on back order and that refund was issued to your account today.Again, we're very sorry for the back order delay on your item.Best regards,[redacted]
We sincerely apologize for the delays and confusion regarding this order. The order was cancelled on 4.21.15 as the product is no longer available. We notified Ms. [redacted] on 4.21.15 and provided a discount for the inconvenience. We did not bill the card, as we only bill upon order...
shipment. An authorization hold was placed on the account at the time the order was placed. It should have fallen off at this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The weight of 1 bucket with 30 baseballs weighs 14 lbs. The UPS website indicates that the weight shipped to this customer was 28 lbs, the weight of 2 buckets with 30 baseballs in each bucket,...
which is what the customer ordered and what we indicate was shipped out. If the package showed any indication of tampering or was missing items once delivered, please call us at 800.[redacted] and we can place a claim with UPS. They will investigate the claim and upon completion of their investigation, we can refund the customer.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay. Your item has been shipped from Rawlings via Next Day Air service. The UPS tracking number is [redacted].Best regards,[redacted]Customer ServiceTeam...
We sincerely apologize for the delays and inconvenience. Attached are copies of both orders for your records. If you need any additional information please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely poor, but I am glad someone finally addressed my order. I will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problems. I do find it interesting that the items were shipped only after I made my complaint with the Revdex.com. Our season has already started and my husband really could have used the accubat a long time ago. It would have been nice to know it was not available when we placed the order so we could have purchased it elsewhere. I have never seen a situation like this before and I will not use your business ever again.
Regards,
[redacted]
We sincerely apologize for the confusion and inconvenience. The remaining portion of the refund has been processed. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:Friday 04/10/2015Thank you, that is all well enough, but I still haven't been refunded the the $6.95 shipping fee. It was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returned. I am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.Can you provide the ship date and tracking information for this item direct shipping from Champro?
If we can square away away these last two sticking points I will gladly accept the this resolution.
Thank you,
[redacted]
We sincerely apologize for the delays and inconveniences. We have recently had a major software conversion. This has resulted in delays across the company. We are working to resolve these issues as quickly as possible for all our customers. Per your request this order has...
been cancelled. We did not take any money from the account. If you are still seeing the authorization charge at this time please notify us so we can void that with your bank. Again, we apologize for the delay and inconvenience. Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I would like to be refunded for the shorts. I will take my business elsewhere. I want nothing to do with company. EVER!
Regards,
[redacted]
To whom it may concern,On 11/28/2016 at 7:15 am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove). This typo was shown on the email for a 45 minute period from 7:15 am to approx. 8:00...
am. The add promoted Save $140 on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $359.95 and the correct discounted price of $219.88. The savings offer was correct, however the sale price on the email only had a typo for approx. 45 minutes. The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $140 were all correct on our website. The typo was on the email only and indicated that the price was $19.88 rather than $219.88. During that 45 minutes most calls referencing this glove add let our servicing people know that we had a typo, since $140 off of the regular price of $359.95 is $219.88 and not $19.88. We also directed customers to the website to show the correct sale price. So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $219.88. We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove. This would have brought the new sale price to $186.96, which is a savings of $172.99 or 48%. This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product. We will honor the $186.96 price with FREE Shipping for this customer as well. We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online. Policies printed online to cover this type of situation include:- Prices are subject to change without notice. We do make every effort to honor published catalog prices.- We offer low price guarantees. However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $172.99. Thank you.
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out on 3/26/15 via UPS, tracking number [redacted]. It should be delivered today, 3/27/15. Thanks for your patience during this extremely busy time for our company!Best...
regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order. In fact it showed that it would be shipped in 3-4 days. Don't you realize that you have had so many complaints for the same thing in the month of March. This was due to some software conversion so it is in fact the fault of your company. If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be. Maybe it's best you have a supervisor help you in this matter.
Regards,
[redacted]
With regard to this case, it most certainly has not been resolved. I did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered. Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe. I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup. As noted in my earlier messages, messages left on the number of the corporate offices have never been returned. [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted]@msn.com
Complaint: [redacted]
I am rejecting this response because: I would like the funds to be in my account or a refund check in hand before I accept words made from this company. Once I receive my funds, I will accept their response.
Regards,
[redacted]
At this time the order has been cancelled. We do not charge credit cards up front, only when the product is shipped. You were not charged for the item that didn't ship. If you were for any reason please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
I apologize for the delay in getting that refund to you. I've asked our accounting department to issue a refund for that missing pair of pants today and you should see the refund within the next couple of business days. She saw that you had returned 6 pairs already, I showed how you were originally charged for 7 pair.Please let us know if you have any additional questions.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your back ordered glove and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer...
Service
We sincerely apologize for the delay in refunding your return. That refund was manually done today and you should see the credit reflected back in your account within the next couple of business days. Please let us know if we can be of any further assistance.Best regards,[redacted]...
TeamExpress.com customer service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mayleen Gratacos
We sincerely apologize for the delay and inconvenience you experienced with your order. I have canceled the remaining item that was on back order and that refund was issued to your account today.Again, we're very sorry for the back order delay on your item.Best regards,[redacted]
We sincerely apologize for the delays and confusion regarding this order. The order was cancelled on 4.21.15 as the product is no longer available. We notified Ms. [redacted] on 4.21.15 and provided a discount for the inconvenience. We did not bill the card, as we only bill upon order...
shipment. An authorization hold was placed on the account at the time the order was placed. It should have fallen off at this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The weight of 1 bucket with 30 baseballs weighs 14 lbs. The UPS website indicates that the weight shipped to this customer was 28 lbs, the weight of 2 buckets with 30 baseballs in each bucket,...
which is what the customer ordered and what we indicate was shipped out. If the package showed any indication of tampering or was missing items once delivered, please call us at 800.[redacted] and we can place a claim with UPS. They will investigate the claim and upon completion of their investigation, we can refund the customer.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay. Your item has been shipped from Rawlings via Next Day Air service. The UPS tracking number is [redacted].Best regards,[redacted]Customer ServiceTeam...
Express
We sincerely apologize for the delays and inconvenience. Attached are copies of both orders for your records. If you need any additional information please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely poor, but I am glad someone finally addressed my order. I will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problems. I do find it interesting that the items were shipped only after I made my complaint with the Revdex.com. Our season has already started and my husband really could have used the accubat a long time ago. It would have been nice to know it was not available when we placed the order so we could have purchased it elsewhere. I have never seen a situation like this before and I will not use your business ever again.
Regards,
[redacted]
We sincerely apologize for the confusion and inconvenience. The remaining portion of the refund has been processed. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:Friday 04/10/2015Thank you, that is all well enough, but I still haven't been refunded the the $6.95 shipping fee. It was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returned. I am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.Can you provide the ship date and tracking information for this item direct shipping from Champro?
If we can square away away these last two sticking points I will gladly accept the this resolution.
Thank you,
[redacted]
We sincerely apologize for the delays and inconveniences. We have recently had a major software conversion. This has resulted in delays across the company. We are working to resolve these issues as quickly as possible for all our customers. Per your request this order has...
been cancelled. We did not take any money from the account. If you are still seeing the authorization charge at this time please notify us so we can void that with your bank. Again, we apologize for the delay and inconvenience. Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I would like to be refunded for the shorts. I will take my business elsewhere. I want nothing to do with company. EVER!
Regards,
[redacted]
To whom it may concern,On 11/28/2016 at 7:15 am, a promotional email was sent from Baseball Express that contained a pricing typo on one of the products in the promotion (a premium Wilson A2K baseball glove). This typo was shown on the email for a 45 minute period from 7:15 am to approx. 8:00...
am. The add promoted Save $140 on a Wilson A2K baseball glove, and when you clicked on item and went to our website it clearly showed the regular price of $359.95 and the correct discounted price of $219.88. The savings offer was correct, however the sale price on the email only had a typo for approx. 45 minutes. The regular price on the glove at $359.95, the sale price of $219.88, as well as Savings of $140 were all correct on our website. The typo was on the email only and indicated that the price was $19.88 rather than $219.88. During that 45 minutes most calls referencing this glove add let our servicing people know that we had a typo, since $140 off of the regular price of $359.95 is $219.88 and not $19.88. We also directed customers to the website to show the correct sale price. So, for those who called on this glove we did let them know that this was a typo and explained that this price is in the process of being corrected to $219.88. We offered an apology for the error and an additional 15% DISCOUNT off the sale price plus free shipping for those customers interested in this glove. This would have brought the new sale price to $186.96, which is a savings of $172.99 or 48%. This was an honest mistake that was corrected immediately and all those effected were offered additional discounts on the product. We will honor the $186.96 price with FREE Shipping for this customer as well. We do promote the following policies on line to ensure we are working for the customer's best interests, but cover honest communication errors in catalogs, emails, or online. Policies printed online to cover this type of situation include:- Prices are subject to change without notice. We do make every effort to honor published catalog prices.- We offer low price guarantees. However, they are Not valid on competitor misprint or advertising errors.Please let us know if we can help this customer purchase this glove at $172.99. Thank you.
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out on 3/26/15 via UPS, tracking number [redacted]. It should be delivered today, 3/27/15. Thanks for your patience during this extremely busy time for our company!Best...
regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order. In fact it showed that it would be shipped in 3-4 days. Don't you realize that you have had so many complaints for the same thing in the month of March. This was due to some software conversion so it is in fact the fault of your company. If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be. Maybe it's best you have a supervisor help you in this matter.
Regards,
[redacted]
With regard to this case, it most certainly has not been resolved. I did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered. Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe. I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup. As noted in my earlier messages, messages left on the number of the corporate offices have never been returned. [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted]@msn.com
Complaint: [redacted]
I am rejecting this response because: I would like the funds to be in my account or a refund check in hand before I accept words made from this company. Once I receive my funds, I will accept their response.
Regards,
[redacted]