We sincerely apologize for the delay and inconvenience. Unfortunately, the items that were ordered are not available with Majestic until approximately 4.27.16. They are in the process of being manufactured due to high demand. We have requested that the order be shipped as quickly...
as possible with an expedited shipping method at no additional cost to our customer. However, as the goods are not immediately available our only other recourse would be to substitute or cancel the order. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. A prepaid return label was sent on 5.14.15 to return the product. Once it has been received in our facility it will be promptly refunded in full. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize that this was not the resolution you were looking for. Please let us know if we can address any additional concerns. Best Regards, [redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I am attaching the proof of delivery to show that the product was returned.
Regards,
[redacted]
We sincerely apologize for the error. Ms. [redacted] is correct there was an error in billing. After further research another customer with the exact same name and a similar address did place the order causing the error. At this time the refund int the amount of $59.95 has been issued. Again, we sincerely apologize for this error. The refund should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced. Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
After my first complaint to the Revdex.com we finally received our products. But when the products arrived one pair of cleats came in two different sizes. We sent that pair back and marked on their sheet the matching of the larger size please (size 9). Have received no response from the company at all except for the automated email receipt from my multiple emails to them. I have included my phone number in all emails and have tried to call numerous times also. Every time I have called I get no response at all. At this point I just need to be refunded my money because we had to go buy other cleats as baseball has started. Also in my return was a 9.00 arm sleeve that just didn't match his team colors so just would like that refunded as well please. Refund for items sent back please
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:This is a flat out lie and a way to cover you back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent you the first couple of tickets you acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when you said you cancel the order. You sent me an email on 1/22/15 stating that the item was on backorder. How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it. You even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams.Regards,[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order was shipped complete via UPS tracking #[redacted]. The order was delivered today 4.22.15. If you would prefer to return the shoes for a full...
refund please let us know. We will provide a prepaid return label via email. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been canceled. We have not billed your card, however, you may see an authorization hold issued when you placed the order to verify the funds were available. This should drop off within 7-10 business days depending on your bank. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize for the confusion. Your order totals/charges are as follows. Please note we only charge when items ship, resulting in split charges for orders. Please let us know if you have any additional questions.Order # [redacted]Nike Huarached Cleats $64.95Shipping $3.47Total Charged $68.43Order # [redacted]Diamond Senior Little League Baseballs 1DZ $49.95Total Control Training Ball 6 Pack $62.95Shipping $21.59Shipping cost was divided between shipments resulting in charges of $74.99 and $59.50Total Charged 134.49Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and confusion regarding this order. At this time the refund has been processed. We apologize as an error with a decimal resulted in the overcharge. However, it was immediately corrected and refunded. Again, we sincerely apologize for the...
error. Please let us know if you have any additional questions.Best Regards,[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the glove that was ordered was backordered. Once stock was received on 4.20.15 the order was released for processing. The card declined and has resulted in a hold on the...
order. A member of our credit team will be contacting Mr. Allen this evening at the phone number listed on this claim. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion. At this time it appears all items except the Easton FS50 26 16 bat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped...
via UPS tracking # [redacted]. The Louisville Mendoza bat is due to ship in the next day or two. We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order. These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We do show a refund for the amount of $59.96 was issued on 3.12.15. If you have not received the refund please let us know so we may contact you bank. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I was told that my refund was already in process(Wednesday & Thursday) and I still haven't gotten the credit. As soon as I see the refund then I will accept the response. I was told that the charge hold would be dropped. Clearly that was not the case. I promise that once I see the refund, then I will close the case and not speak about it again. Thank you. I probably would have accepted this response had I been given an authorization number or confirmation email.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay. Our records show the refund in the amount of $149.95 was issued today. It should be visible on the credit card account within 3-5 business days. If you don't see the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you have experienced due to our recent system conversion. At this time I show we have credited you back, in two different credits for the amounts of $64.95 and $264. You should be able to see both credits within 1-2 business...
days. If you do receive the credits please let us know so we can verify with your bank. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. Unfortunately, the items that were ordered are not available with Majestic until approximately 4.27.16. They are in the process of being manufactured due to high demand. We have requested that the order be shipped as quickly...
as possible with an expedited shipping method at no additional cost to our customer. However, as the goods are not immediately available our only other recourse would be to substitute or cancel the order. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. A prepaid return label was sent on 5.14.15 to return the product. Once it has been received in our facility it will be promptly refunded in full. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize that this was not the resolution you were looking for. Please let us know if we can address any additional concerns. Best Regards, [redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I am attaching the proof of delivery to show that the product was returned.
Regards,
[redacted]
We sincerely apologize for the error. Ms. [redacted] is correct there was an error in billing. After further research another customer with the exact same name and a similar address did place the order causing the error. At this time the refund int the amount of $59.95 has been issued. Again, we sincerely apologize for this error. The refund should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced. Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
After my first complaint to the Revdex.com we finally received our products. But when the products arrived one pair of cleats came in two different sizes. We sent that pair back and marked on their sheet the matching of the larger size please (size 9). Have received no response from the company at all except for the automated email receipt from my multiple emails to them. I have included my phone number in all emails and have tried to call numerous times also. Every time I have called I get no response at all. At this point I just need to be refunded my money because we had to go buy other cleats as baseball has started. Also in my return was a 9.00 arm sleeve that just didn't match his team colors so just would like that refunded as well please. Refund for items sent back please
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:This is a flat out lie and a way to cover you back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent you the first couple of tickets you acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when you said you cancel the order. You sent me an email on 1/22/15 stating that the item was on backorder. How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it. You even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams.Regards,[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order was shipped complete via UPS tracking #[redacted]. The order was delivered today 4.22.15. If you would prefer to return the shoes for a full...
refund please let us know. We will provide a prepaid return label via email. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been canceled. We have not billed your card, however, you may see an authorization hold issued when you placed the order to verify the funds were available. This should drop off within 7-10 business days depending on your bank. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize for the confusion. Your order totals/charges are as follows. Please note we only charge when items ship, resulting in split charges for orders. Please let us know if you have any additional questions.Order # [redacted]Nike Huarached Cleats $64.95Shipping $3.47Total Charged $68.43Order # [redacted]Diamond Senior Little League Baseballs 1DZ $49.95Total Control Training Ball 6 Pack $62.95Shipping $21.59Shipping cost was divided between shipments resulting in charges of $74.99 and $59.50Total Charged 134.49Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and confusion regarding this order. At this time the refund has been processed. We apologize as an error with a decimal resulted in the overcharge. However, it was immediately corrected and refunded. Again, we sincerely apologize for the...
error. Please let us know if you have any additional questions.Best Regards,[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the glove that was ordered was backordered. Once stock was received on 4.20.15 the order was released for processing. The card declined and has resulted in a hold on the...
order. A member of our credit team will be contacting Mr. Allen this evening at the phone number listed on this claim. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion. At this time it appears all items except the Easton FS50 26 16 bat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped...
via UPS tracking # [redacted]. The Louisville Mendoza bat is due to ship in the next day or two. We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order. These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We do show a refund for the amount of $59.96 was issued on 3.12.15. If you have not received the refund please let us know so we may contact you bank. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I was told that my refund was already in process(Wednesday & Thursday) and I still haven't gotten the credit. As soon as I see the refund then I will accept the response. I was told that the charge hold would be dropped. Clearly that was not the case. I promise that once I see the refund, then I will close the case and not speak about it again. Thank you. I probably would have accepted this response had I been given an authorization number or confirmation email.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay. Our records show the refund in the amount of $149.95 was issued today. It should be visible on the credit card account within 3-5 business days. If you don't see the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you have experienced due to our recent system conversion. At this time I show we have credited you back, in two different credits for the amounts of $64.95 and $264. You should be able to see both credits within 1-2 business...
days. If you do receive the credits please let us know so we can verify with your bank. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service