We sincerely apologize for the delays and inconvenience you experienced with this order. We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle. All attempts are being made to contact and follow up with our...
customers. We are also expanding our phone systems and customer service staff to better meet the needs of our customers. We apologize we have not been able to be reached via phone or email. Per your request the Easton S2Z bat has been cancelled on Order [redacted]. We did not charge for the bat as we bill only upon shipment. An authorization hold was placed on the account at the time of order placement but should have been removed prior to now. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
response because, although my order was canceled I had to purchase from Baseball Bargins. Baseball Bargins has already shipped my order from Amazon. Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away. It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey!
Regards,
[redacted]
Good Afternoon Mr. [redacted], Thank you for contacting us. We apologize for the inconvenience and delay regarding your recent order with us, CE-1205. To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in...
January. Normally, orders take approximately 10 business days to process and ship from the warehouse for customized jerseys. As your order was placed after business hours on the 14th, it was processed on the 15th. I show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next day. As well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.com. I do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterday. However, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an update. Unfortunately, your order was unable to be shipped on time, and shipped on 4.5.2016 via the UPS tracking number attached. I have also copied here for your reference: [redacted]. Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this order. According to the tracking number, I show that your order is currently on the vehicle for delivery today. Again, we sincerely apologize for the delay regarding your order. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding this order. However, our records indicate that Ms. [redacted] has placed several orders with us since the order on 11.28.15 including an order on 12.28.15. This order had several calls from Ms. [redacted] to verify credit card information...
prior to processing. At that time we were not notified that the shoes were incorrect, nor have we been notified prior to this notice. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Here is my response to the business. The complaint was not resolved. I just won’t do business with them no more. I am rejecting this response because the retailer is clearly lying to cover their back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent them the first couple of tickets they acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when they claim the order was cancelled. They sent me an email on 1/22/15 stating that the item was on backorder. How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it. They even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams. Sincerely, [redacted]
We apologize we were not able to be reached by phone or email. Our phone lines are currently being overwhelmed with callers inquiring about their orders. At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on...
Friday. If you would still prefer a refund please return the package for a full refund of your order including the shipping charges. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize the resolution was not satisfactory to Mr. [redacted]. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to age of our previous computer system, it became necessary to upgrade at a very busy time of year and this has slowed all of our systems and processes down. As to your #1 issue, if you still...
have the incorrect size of shirts, we can get with the manufacturer again and have them send out the correct size, as well as retrieve any of the incorrect sizes you may still have. As to your #2 issue, we have emailed the manufacturer as to the status of the credit memo for the shirts you returned directly to Russell. Our system doesn't indicate that they issued the credit to us yet, but I have my drop ship team investigating this issue for you. As to #3, I see there are some pending credits outstanding on your account for items you returned to us and I have asked my accounting department to issue that refund today - you should see those funds within the next couple of business days. As to your #4 request, I see that you were able to speak with one of our customer service reps and requested she cancel the back order for the Marucci bat, which has been done.Please feel free to contact me directly via email ([redacted]@teamexpress.com) regarding the items you still have and for which you either need an exchange or a credit and I'll work with you on those issues. I will email you directly as soon as I hear back from my various departments that I've contacted to fix your issues.Again, very sorry for these problems - I'll work my hardest to get these issues resolved for you.Best regards,[redacted]Call Center ManagerTeamexpress.com Customer Service?
We apologize for the delays and inconvenience you experienced with you recent order. We only charge for the items that we have shipped. The Easton S1 big barrel is currently on backorder with an expected arrival date to our warehouse on 4.4.15. We can substitute this item for a...
different item, leave this item on back order or cancel per you request. Please let us know how you would like to proceed. Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund request has been sent to paypal. The credit should be applied to your account within 3-5 business days. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconveniences you experienced with this order. At this time we show the refund was processed on 4.20.15. If you have not received the refund at this time please let us know. Again, we sincerely apologize for the delays and...
inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have been refunded. If you are still not seeing the credits (they were processed as partial amounts) please let us know right away. ...
We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been refunded in full for the items returned and cancelled. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:
As of April 2nd we still have no received a refund. Our payments were not made through Amazon. I called and left a message Tuesday and Wednesday this week with no call back. This is absolutely ridiculous. I have the paperwork from UPS and USPS stating that these items were returned and accepted at the facility 6 weeks ago and still no refund or ever the decency of a return call ever. What a terrible way to run a business especially for a customer that is a NON-PROFIT ORGANIZATION FOR CHILDREN and rely on the funds that we receive to support our players! PLEASE someone contact me ASAP.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:I just checked my account and the credit does not appear as of today's date April 10, 2015.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been any money refunded to our account. I called our bank and the last amount we were refunded by Team Express was on 1/16/2015 in the amount of $127.20 for shirts we received in the incorrect size. When this matter is resolved, I will be glad to accept this. Thank you,Felecia White
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the shoes have shipped. We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.O. box. Please let us know if you have any additional questions.Best...
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled. The credit card for this order was not billed, as the product did not ship. If the authorization hold, placed on the account at the...
time the order was placed, is still showing on your account please let us know. We apologize for not being able to be reached by phone or email. We are currently being inundated with more requests than we can handle. All efforts are being made to return to our normal service standards as quickly as possible. We appreciate your patience and understanding.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle. All attempts are being made to contact and follow up with our...
customers. We are also expanding our phone systems and customer service staff to better meet the needs of our customers. We apologize we have not been able to be reached via phone or email. Per your request the Easton S2Z bat has been cancelled on Order [redacted]. We did not charge for the bat as we bill only upon shipment. An authorization hold was placed on the account at the time of order placement but should have been removed prior to now. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this...
response because, although my order was canceled I had to purchase from Baseball Bargins. Baseball Bargins has already shipped my order from Amazon. Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away. It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey!
Regards,
[redacted]
Good Afternoon Mr. [redacted], Thank you for contacting us. We apologize for the inconvenience and delay regarding your recent order with us, CE-1205. To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in...
January. Normally, orders take approximately 10 business days to process and ship from the warehouse for customized jerseys. As your order was placed after business hours on the 14th, it was processed on the 15th. I show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next day. As well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.com. I do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterday. However, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an update. Unfortunately, your order was unable to be shipped on time, and shipped on 4.5.2016 via the UPS tracking number attached. I have also copied here for your reference: [redacted]. Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this order. According to the tracking number, I show that your order is currently on the vehicle for delivery today. Again, we sincerely apologize for the delay regarding your order. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding this order. However, our records indicate that Ms. [redacted] has placed several orders with us since the order on 11.28.15 including an order on 12.28.15. This order had several calls from Ms. [redacted] to verify credit card information...
prior to processing. At that time we were not notified that the shoes were incorrect, nor have we been notified prior to this notice. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Here is my response to the business. The complaint was not resolved. I just won’t do business with them no more. I am rejecting this response because the retailer is clearly lying to cover their back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent them the first couple of tickets they acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when they claim the order was cancelled. They sent me an email on 1/22/15 stating that the item was on backorder. How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it. They even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams. Sincerely, [redacted]
We apologize we were not able to be reached by phone or email. Our phone lines are currently being overwhelmed with callers inquiring about their orders. At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on...
Friday. If you would still prefer a refund please return the package for a full refund of your order including the shipping charges. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize the resolution was not satisfactory to Mr. [redacted]. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to age of our previous computer system, it became necessary to upgrade at a very busy time of year and this has slowed all of our systems and processes down. As to your #1 issue, if you still...
have the incorrect size of shirts, we can get with the manufacturer again and have them send out the correct size, as well as retrieve any of the incorrect sizes you may still have. As to your #2 issue, we have emailed the manufacturer as to the status of the credit memo for the shirts you returned directly to Russell. Our system doesn't indicate that they issued the credit to us yet, but I have my drop ship team investigating this issue for you. As to #3, I see there are some pending credits outstanding on your account for items you returned to us and I have asked my accounting department to issue that refund today - you should see those funds within the next couple of business days. As to your #4 request, I see that you were able to speak with one of our customer service reps and requested she cancel the back order for the Marucci bat, which has been done.Please feel free to contact me directly via email ([redacted]@teamexpress.com) regarding the items you still have and for which you either need an exchange or a credit and I'll work with you on those issues. I will email you directly as soon as I hear back from my various departments that I've contacted to fix your issues.Again, very sorry for these problems - I'll work my hardest to get these issues resolved for you.Best regards,[redacted]Call Center ManagerTeamexpress.com Customer Service?
We apologize for the delays and inconvenience you experienced with you recent order. We only charge for the items that we have shipped. The Easton S1 big barrel is currently on backorder with an expected arrival date to our warehouse on 4.4.15. We can substitute this item for a...
different item, leave this item on back order or cancel per you request. Please let us know how you would like to proceed. Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund request has been sent to paypal. The credit should be applied to your account within 3-5 business days. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconveniences you experienced with this order. At this time we show the refund was processed on 4.20.15. If you have not received the refund at this time please let us know. Again, we sincerely apologize for the delays and...
inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have been refunded. If you are still not seeing the credits (they were processed as partial amounts) please let us know right away. ...
We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been refunded in full for the items returned and cancelled. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:
As of April 2nd we still have no received a refund. Our payments were not made through Amazon. I called and left a message Tuesday and Wednesday this week with no call back. This is absolutely ridiculous. I have the paperwork from UPS and USPS stating that these items were returned and accepted at the facility 6 weeks ago and still no refund or ever the decency of a return call ever. What a terrible way to run a business especially for a customer that is a NON-PROFIT ORGANIZATION FOR CHILDREN and rely on the funds that we receive to support our players! PLEASE someone contact me ASAP.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:I just checked my account and the credit does not appear as of today's date April 10, 2015.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been any money refunded to our account. I called our bank and the last amount we were refunded by Team Express was on 1/16/2015 in the amount of $127.20 for shirts we received in the incorrect size. When this matter is resolved, I will be glad to accept this. Thank you,Felecia White
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the shoes have shipped. We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.O. box. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled. The credit card for this order was not billed, as the product did not ship. If the authorization hold, placed on the account at the...
time the order was placed, is still showing on your account please let us know. We apologize for not being able to be reached by phone or email. We are currently being inundated with more requests than we can handle. All efforts are being made to return to our normal service standards as quickly as possible. We appreciate your patience and understanding.Best Regards,[redacted]TeamExpress.com Customer Service