We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer...
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, the item is no longer available and has been cancelled at this time. A refund has been processed and should be visible on the account within 5 business days. If you do not...
receive the credit within 5 business days please let us know. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent conversion. At this time the Mizuno Swagger cleats have been shipped via UPS tracking # [redacted]. The Mizuno Vapor Elites have been cancelled per your request. If you...
would prefer to return the Swagger cleats please visit the returns portion of our site and create a label. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be emailing the business to return/cancel my order due to untimely response and delivery. Thank you for your help and concern.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Can you please provide the tracking number for the package returned? This will help us to expedite the return and refund. Please let us know if you have any additional questions.Best...
At this time we are cancelling your order per your request. We have not billed your card, however, you may see an authorization hold to verify the funds were available at the time you placed the order. The authorization hold typically falls off within 7-10 business days depending on your...
bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. The order was shipped complete on 4.29.15 via USPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time both bat has shipped via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Renae Woods
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Our records show a refund was issued in the amount of $39.95 on 3.18.15. If you are still not seeing the refund on your account please notify us.Best Regards,[redacted]TeamExpress.com...
Complaint: [redacted]
I am rejecting this response because:
I still have not received my refund. I need to know where my money is. Its been over a month. Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking #[redacted]. Please let us know if you have any additional questions.Best Regards,
[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We will be issuing a prepaid ars label to the email address on this claim to return the product. Once the product is received back to our facility the order will credited in full back to the original...
payment method used on the order. Again, we sincerely apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the bat has shipped via UPS tracking # [redacted]. Again, we apologize for the delays and are working to return to our normal standards as quickly as possible. We appreciate your continued...
support and patience during this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience. Per your request an email ARS shipping label has been issued. It is an automated email generated from UPS. This is prepaid and no charges will be removed from the order amount. Again, we apologize for the inconvenience and delays. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding our refund policy. Customers have the option to return their purchase within 30 days. Of course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there...
is no way the customer could know if they need to make a return for a product they do not yet have. We accept returns on new and unused products only. If there is a case of a defect, please contact our customer service at 1.866.868.5855 so that we may notate the order prior to its arrival to our warehouse. All returned products are inspected upon arrival back to our warehouse. If we are not notified of a defective item in advance, we will have no way of knowing that the item was defective. This would result in the item being sent back to the customer and no refund being issued. If you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPS. Please note that using this method will deduct $5.95 from your refund total. We do recommend this method for returns as it is the most cost-effective way for our customers to return their items to us. Thank you, [redacted]www.TeamExpress.com Customer Service
Hello, I received a response from you that complaint #[redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaint. The refund amount was to be $32.95 issued on 4/22/15. Payment was never received. I appreciate any further help you can give on this matter and re-open the complaint. Thank you! Sincerely, [redacted]
We sincerely apologize for the delay. A prepaid UPS shipping label will be issued on Tuesday 5.26.15 to return the merchandise. Once the products are returned they will be promptly refunded back to the original payment method used on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: Though I appreciate your cancelling my order, I must say that I am disappointed in your lack of acknowledgement for your abhorrent Customer Service. It is totally unacceptable for you phones not to ring, and for calls to never get answered when if finally does ring...not to mention the fact that my 3 e-mails went unanswered. l when I am already spreading the word in [redacted] to STAY AWAY FROM TEAM EXPRESS!!!!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer...
Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, the item is no longer available and has been cancelled at this time. A refund has been processed and should be visible on the account within 5 business days. If you do not...
receive the credit within 5 business days please let us know. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent conversion. At this time the Mizuno Swagger cleats have been shipped via UPS tracking # [redacted]. The Mizuno Vapor Elites have been cancelled per your request. If you...
would prefer to return the Swagger cleats please visit the returns portion of our site and create a label. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be emailing the business to return/cancel my order due to untimely response and delivery. Thank you for your help and concern.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Can you please provide the tracking number for the package returned? This will help us to expedite the return and refund. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service?
At this time we are cancelling your order per your request. We have not billed your card, however, you may see an authorization hold to verify the funds were available at the time you placed the order. The authorization hold typically falls off within 7-10 business days depending on your...
bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. The order was shipped complete on 4.29.15 via USPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time both bat has shipped via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Renae Woods
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Our records show a refund was issued in the amount of $39.95 on 3.18.15. If you are still not seeing the refund on your account please notify us.Best Regards,[redacted]TeamExpress.com...
Customer Service
Complaint: [redacted]
I am rejecting this response because:
I still have not received my refund. I need to know where my money is. Its been over a month. Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking #[redacted]. Please let us know if you have any additional questions.Best Regards,
[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We will be issuing a prepaid ars label to the email address on this claim to return the product. Once the product is received back to our facility the order will credited in full back to the original...
payment method used on the order. Again, we sincerely apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the bat has shipped via UPS tracking # [redacted]. Again, we apologize for the delays and are working to return to our normal standards as quickly as possible. We appreciate your continued...
support and patience during this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience. Per your request an email ARS shipping label has been issued. It is an automated email generated from UPS. This is prepaid and no charges will be removed from the order amount. Again, we apologize for the inconvenience and delays. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding our refund policy. Customers have the option to return their purchase within 30 days. Of course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there...
is no way the customer could know if they need to make a return for a product they do not yet have. We accept returns on new and unused products only. If there is a case of a defect, please contact our customer service at 1.866.868.5855 so that we may notate the order prior to its arrival to our warehouse. All returned products are inspected upon arrival back to our warehouse. If we are not notified of a defective item in advance, we will have no way of knowing that the item was defective. This would result in the item being sent back to the customer and no refund being issued. If you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPS. Please note that using this method will deduct $5.95 from your refund total. We do recommend this method for returns as it is the most cost-effective way for our customers to return their items to us. Thank you, [redacted]www.TeamExpress.com Customer Service
Hello, I received a response from you that complaint #[redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaint. The refund amount was to be $32.95 issued on 4/22/15. Payment was never received. I appreciate any further help you can give on this matter and re-open the complaint. Thank you! Sincerely, [redacted]
We sincerely apologize for the delay. A prepaid UPS shipping label will be issued on Tuesday 5.26.15 to return the merchandise. Once the products are returned they will be promptly refunded back to the original payment method used on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: Though I appreciate your cancelling my order, I must say that I am disappointed in your lack of acknowledgement for your abhorrent Customer Service. It is totally unacceptable for you phones not to ring, and for calls to never get answered when if finally does ring...not to mention the fact that my 3 e-mails went unanswered. l when I am already spreading the word in [redacted] to STAY AWAY FROM TEAM EXPRESS!!!!
Regards,
[redacted]