Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I contacted yesterday, Monday, not Sunday so this was false information.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time a refund has been issued per your request. It may take 3-5 business days before it is visible on your account. Please let us know if you have any additional questions. Best...
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled. The credit card for this order was not billed, as the product did not ship. If the authorization hold, placed on the account at the...
time the order was placed, is still showing on your account please let us know. We apologize for not being able to be reached by phone or email. We are currently being inundated with more requests than we can handle. All efforts are being made to return to our normal service standards as quickly as possible. We appreciate your patience and understanding.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] why are they responding to you not me I have emailed them and called them probably over 30 times I'm trying to change the order I only need one pair of new balance midrange cleats
We sincerely apologize for the delay and inconvenience. The refund was issued on 4.22.15 in the amount of $149.95. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the shoes have shipped. We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.O. box. Please let us know if you have any additional questions.Best...
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete next day air via UPS tracking # [redacted]. We sincerely apologize we were not able to be reached easily. Team Express is currently upgrading...
our phone system and adding staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
The order has been credited on 5.9.15 in the amount of $179.88. We apologize for the delay. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I wish to cancel the order and refund the charge to the credit card. There is no way of knowing how long this is going to take and I need the equipment for the upcoming season. Please cancel the order
Regards,
[redacted]
Complaint: 10578889
From: [redacted]@sbcglobal.net [mailto:[redacted]@sbcglobal.net] Sent: Friday, May 01, 2015 7:59 AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account. Can anything be done to ensure that I receive my credit? Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been any money refunded to our account. I called our bank and the last amount we were refunded by Team Express was on 1/16/2015 in the amount of $127.20 for shirts we received in the incorrect size. When this matter is resolved, I will be glad to accept this. Thank you,Felecia White
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion. Our accounting department did indeed find a second authorization on 3/20/15 in the amount of $39.88 and that amount was refunded on 5/19/15. Again, we're...
very sorry for the delay in getting that duplicate charge back to you. If you have any additional questions, please let us know.Best regards,[redacted] Team Express Customer Service
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Tuesday, April 14, 2015 5:38 PM To: info Subject: Complaint #[redacted]. The complaint has been rectified by Team Express to my satisfaction. Thank you for your time. [redacted] Sent from my iPhone
Complaint: [redacted]
I am rejecting this response because:As I appreciate Team Express sending PART of my order. I originally ordered 2 pairs of pants @ $4.48 each. The amount of $11.42 was deducted from my account on 3/17/15 and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs 2 pairs like I ordered. I have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be emailing the business to return/cancel my order due to untimely response and delivery. Thank you for your help and concern.
Regards,
[redacted]
At this time we are cancelling your order per your request. We have not billed your card, however, you may see an authorization hold to verify the funds were available at the time you placed the order. The authorization hold typically falls off within 7-10 business days depending on your...
bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time both bat has shipped via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best...
I apologize for the confusion with your account. I've sent a copy of the refund receipt to your email directly and this should clear your account. Please let us know if you have any additional questions.Best regards,[redacted]TeamExpress.com customer service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At the time of the order, the shoes were on back order. ...
Unfortunately, we received word from the manufacturer on May 18, 2015 that the shoes were discontinued and your order was canceled and an email notification sent out. We don't charge for items until they ship, so you were never charged for the shoes since they were on back order and subsequently canceled. Again, we're very sorry for the trouble you experienced with this back order. If you have any additional questions, please let us know.Best regards,[redacted]Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I contacted yesterday, Monday, not Sunday so this was false information.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time a refund has been issued per your request. It may take 3-5 business days before it is visible on your account. Please let us know if you have any additional questions. Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled. The credit card for this order was not billed, as the product did not ship. If the authorization hold, placed on the account at the...
time the order was placed, is still showing on your account please let us know. We apologize for not being able to be reached by phone or email. We are currently being inundated with more requests than we can handle. All efforts are being made to return to our normal service standards as quickly as possible. We appreciate your patience and understanding.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] why are they responding to you not me I have emailed them and called them probably over 30 times I'm trying to change the order I only need one pair of new balance midrange cleats
We sincerely apologize for the delay and inconvenience. The refund was issued on 4.22.15 in the amount of $149.95. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the shoes have shipped. We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.O. box. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete next day air via UPS tracking # [redacted]. We sincerely apologize we were not able to be reached easily. Team Express is currently upgrading...
our phone system and adding staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
The order has been credited on 5.9.15 in the amount of $179.88. We apologize for the delay. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I wish to cancel the order and refund the charge to the credit card. There is no way of knowing how long this is going to take and I need the equipment for the upcoming season. Please cancel the order
Regards,
[redacted]
Complaint: 10578889
From: [redacted]@sbcglobal.net [mailto:[redacted]@sbcglobal.net] Sent: Friday, May 01, 2015 7:59 AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account. Can anything be done to ensure that I receive my credit? Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: There has not been any money refunded to our account. I called our bank and the last amount we were refunded by Team Express was on 1/16/2015 in the amount of $127.20 for shirts we received in the incorrect size. When this matter is resolved, I will be glad to accept this. Thank you,Felecia White
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion. Our accounting department did indeed find a second authorization on 3/20/15 in the amount of $39.88 and that amount was refunded on 5/19/15. Again, we're...
very sorry for the delay in getting that duplicate charge back to you. If you have any additional questions, please let us know.Best regards,[redacted] Team Express Customer Service
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Tuesday, April 14, 2015 5:38 PM To: info Subject: Complaint #[redacted]. The complaint has been rectified by Team Express to my satisfaction. Thank you for your time. [redacted] Sent from my iPhone
Complaint: [redacted]
I am rejecting this response because:As I appreciate Team Express sending PART of my order. I originally ordered 2 pairs of pants @ $4.48 each. The amount of $11.42 was deducted from my account on 3/17/15 and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs 2 pairs like I ordered. I have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be emailing the business to return/cancel my order due to untimely response and delivery. Thank you for your help and concern.
Regards,
[redacted]
At this time we are cancelling your order per your request. We have not billed your card, however, you may see an authorization hold to verify the funds were available at the time you placed the order. The authorization hold typically falls off within 7-10 business days depending on your...
bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time both bat has shipped via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
I apologize for the confusion with your account. I've sent a copy of the refund receipt to your email directly and this should clear your account. Please let us know if you have any additional questions.Best regards,[redacted]TeamExpress.com customer service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At the time of the order, the shoes were on back order. ...
Unfortunately, we received word from the manufacturer on May 18, 2015 that the shoes were discontinued and your order was canceled and an email notification sent out. We don't charge for items until they ship, so you were never charged for the shoes since they were on back order and subsequently canceled. Again, we're very sorry for the trouble you experienced with this back order. If you have any additional questions, please let us know.Best regards,[redacted]Team Express Customer Service