Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I actually mailed the shoes and return form on Saturday, using the label generated by their returns system, with a request that I not be charged for shipping given the fact that I have been unable to get through to a live person to have a conversation and come to a resolution about the problem.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time a refund has been issued per your request. It may take 3-5 business days before it is visible on your account. Please let us know if you have any additional questions. Best...
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air. You should have this bag early...
next week.Best regards,[redacted]Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only reason I am satisfied is that they finally refunded me my money. It should not have taken that long to get a refund and all the hoops I had to go thorough.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. The refund was issued on 4.22.15 in the amount of $149.95. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: 10578889
From: [redacted]@sbcglobal.net [mailto:[redacted]@sbcglobal.net] Sent: Friday, May 01, 2015 7:59 AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account. Can anything be done to ensure that I receive my credit? Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I contacted yesterday, Monday, not Sunday so this was false information.
Regards,
[redacted]
The order has been credited on 5.9.15 in the amount of $179.88. We apologize for the delay. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:As I appreciate Team Express sending PART of my order. I originally ordered 2 pairs of pants @ $4.48 each. The amount of $11.42 was deducted from my account on 3/17/15 and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs 2 pairs like I ordered. I have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion. Our accounting department did indeed find a second authorization on 3/20/15 in the amount of $39.88 and that amount was refunded on 5/19/15. Again, we're...
very sorry for the delay in getting that duplicate charge back to you. If you have any additional questions, please let us know.Best regards,[redacted] Team Express Customer Service
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Tuesday, April 14, 2015 5:38 PM To: info Subject: Complaint #[redacted]. The complaint has been rectified by Team Express to my satisfaction. Thank you for your time. [redacted] Sent from my iPhone
Complaint: [redacted]
I am rejecting this response because: I wish to cancel the order and refund the charge to the credit card. There is no way of knowing how long this is going to take and I need the equipment for the upcoming season. Please cancel the order
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] why are they responding to you not me I have emailed them and called them probably over 30 times I'm trying to change the order I only need one pair of new balance midrange cleats
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete next day air via UPS tracking # [redacted]. We sincerely apologize we were not able to be reached easily. Team Express is currently upgrading...
our phone system and adding staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
I apologize for the confusion with your account. I've sent a copy of the refund receipt to your email directly and this should clear your account. Please let us know if you have any additional questions.Best regards,[redacted]TeamExpress.com customer service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Rawlings to fulfill your order. All other items have been shipped previously to you. If you would prefer to substitute or...
cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At the time of the order, the shoes were on back order. ...
Unfortunately, we received word from the manufacturer on May 18, 2015 that the shoes were discontinued and your order was canceled and an email notification sent out. We don't charge for items until they ship, so you were never charged for the shoes since they were on back order and subsequently canceled. Again, we're very sorry for the trouble you experienced with this back order. If you have any additional questions, please let us know.Best regards,[redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I have asked our warehouse to process a short ship for you and send...
out a replacement pair of cleats. There will, of course, be no charge for the replacement pair. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I actually mailed the shoes and return form on Saturday, using the label generated by their returns system, with a request that I not be charged for shipping given the fact that I have been unable to get through to a live person to have a conversation and come to a resolution about the problem.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time a refund has been issued per your request. It may take 3-5 business days before it is visible on your account. Please let us know if you have any additional questions. Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air. You should have this bag early...
next week.Best regards,[redacted]Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only reason I am satisfied is that they finally refunded me my money. It should not have taken that long to get a refund and all the hoops I had to go thorough.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. The refund was issued on 4.22.15 in the amount of $149.95. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: 10578889
From: [redacted]@sbcglobal.net [mailto:[redacted]@sbcglobal.net] Sent: Friday, May 01, 2015 7:59 AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account. Can anything be done to ensure that I receive my credit? Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I contacted yesterday, Monday, not Sunday so this was false information.
Regards,
[redacted]
The order has been credited on 5.9.15 in the amount of $179.88. We apologize for the delay. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:As I appreciate Team Express sending PART of my order. I originally ordered 2 pairs of pants @ $4.48 each. The amount of $11.42 was deducted from my account on 3/17/15 and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs 2 pairs like I ordered. I have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion. Our accounting department did indeed find a second authorization on 3/20/15 in the amount of $39.88 and that amount was refunded on 5/19/15. Again, we're...
very sorry for the delay in getting that duplicate charge back to you. If you have any additional questions, please let us know.Best regards,[redacted] Team Express Customer Service
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Tuesday, April 14, 2015 5:38 PM To: info Subject: Complaint #[redacted]. The complaint has been rectified by Team Express to my satisfaction. Thank you for your time. [redacted] Sent from my iPhone
Complaint: [redacted]
I am rejecting this response because: I wish to cancel the order and refund the charge to the credit card. There is no way of knowing how long this is going to take and I need the equipment for the upcoming season. Please cancel the order
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] why are they responding to you not me I have emailed them and called them probably over 30 times I'm trying to change the order I only need one pair of new balance midrange cleats
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete next day air via UPS tracking # [redacted]. We sincerely apologize we were not able to be reached easily. Team Express is currently upgrading...
our phone system and adding staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
I apologize for the confusion with your account. I've sent a copy of the refund receipt to your email directly and this should clear your account. Please let us know if you have any additional questions.Best regards,[redacted]TeamExpress.com customer service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Rawlings to fulfill your order. All other items have been shipped previously to you. If you would prefer to substitute or...
cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At the time of the order, the shoes were on back order. ...
Unfortunately, we received word from the manufacturer on May 18, 2015 that the shoes were discontinued and your order was canceled and an email notification sent out. We don't charge for items until they ship, so you were never charged for the shoes since they were on back order and subsequently canceled. Again, we're very sorry for the trouble you experienced with this back order. If you have any additional questions, please let us know.Best regards,[redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I have asked our warehouse to process a short ship for you and send...
out a replacement pair of cleats. There will, of course, be no charge for the replacement pair. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]