We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking #[redacted]. Please let us know if you have any additional questions.Best Regards,
[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the bat has shipped via UPS tracking # [redacted]. Again, we apologize for the delays and are working to return to our normal standards as quickly as possible. We appreciate your continued...
support and patience during this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Hello, I received a response from you that complaint #[redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaint. The refund amount was to be $32.95 issued on 4/22/15. Payment was never received. I appreciate any further help you can give on this matter and re-open the complaint. Thank you! Sincerely, [redacted]
We sincerely apologize for the delay. A prepaid UPS shipping label will be issued on Tuesday 5.26.15 to return the merchandise. Once the products are returned they will be promptly refunded back to the original payment method used on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders...
for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,
[redacted]Customer Service
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request on 4.2.15. A refund has been made to your Amazon account for the full amount of the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding our refund policy. Customers have the option to return their purchase within 30 days. Of course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there...
is no way the customer could know if they need to make a return for a product they do not yet have. We accept returns on new and unused products only. If there is a case of a defect, please contact our customer service at 1.866.868.5855 so that we may notate the order prior to its arrival to our warehouse. All returned products are inspected upon arrival back to our warehouse. If we are not notified of a defective item in advance, we will have no way of knowing that the item was defective. This would result in the item being sent back to the customer and no refund being issued. If you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPS. Please note that using this method will deduct $5.95 from your refund total. We do recommend this method for returns as it is the most cost-effective way for our customers to return their items to us. Thank you, [redacted]www.TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. It appears that the cleats shipped out on 3/30/15 and when UPS...
attempted delivery today, they were refused by the customer. Once the item is returned to our warehouse, our returns department will issue a refund to the pay method originally used on the order.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: What has been done is stealing. I would much rather file a police report and take civil action in the courts. Your employee was wrong and now you are refusing to correct the issue. Telling me that you can only give me 20% off an ANOTHER purchase is like a slap in the face. There are several additional routes for me to explore including mail fraud, civil court, the media and the local police jurisdiction there in Texas. If the company does not want to do the right thing, then they will have to be taught that lying and doing the wrong thing are unacceptable. I am not a push over, I gave multiple chances to do the right thing. I have been more than fair and honest. If you don't want to give me the jersey, which is mine, then I will make sure I am compensated through the courts and by additional means as seen necessary.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice. Baseball Express has not released the funds. The response from the business is not truthful. I spoke with [redacted] Thursday, March 5th, 2015. She said that she spoke with the accounting department at Baseball Express and they would manually release the funds. How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day. The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be 4 business days. She informed me of no such thing, which is why I called the following day. Today, March 10, is the 4th business day and the funds are not in our account. We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order. [redacted] has told me twice that the funds were sent to Baseball Express and never released. I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts. This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted]. Also, there was never an attempt to refund the money for my canceled order.
Regards,Emily Nasser
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. Per your request the remaining items open on the order have been cancelled. A refund in the amount of $69.83 has been generated today and should be visible on your Amazon...
account within 3-5 business days. If you don't see the refund after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
[redacted] - I still have not received my refund. I will be contacting my credit card company, as there has been interest charged to ME because this company has delayed my credit for over two months. I will not be ordering from this company ever again.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience our customers are experiencing due to our order entry system conversion. At this time Mr. [redacted] has been refunded for the order. If you have any additional questions or concerns please let us know.Best Regards,[redacted]...
We sincerely apologize for the error. The final amount of $216.37 was issued on 6.22.15. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know. Best Regards,[redacted]Customer Service
We have received the return of the item you purchased and our accounting department is processing the refund today, along with the original amount of the shipping you paid. We don't normally refund shipping but will do so this time. We cannot, however, refund the amount you paid to ship...
the item back to us. We don't pay for return shipping unless there was a defect with the product. In your case, you simply didn't want the item any longer. The refund of your order total should be in your account within the next couple of business days.Best regards,[redacted] Team Express Customer Service
We apologize for the confusion with your account and see that on 6/25/15 all refunds were done in our accounting department. You should see the funds back in your account within the next couple of business days.Please let us know if you need further assistance.Best[redacted]TeamExpress.com Customer...
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking #[redacted]. Please let us know if you have any additional questions.Best Regards,
[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the bat has shipped via UPS tracking # [redacted]. Again, we apologize for the delays and are working to return to our normal standards as quickly as possible. We appreciate your continued...
support and patience during this time. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Hello, I received a response from you that complaint #[redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaint. The refund amount was to be $32.95 issued on 4/22/15. Payment was never received. I appreciate any further help you can give on this matter and re-open the complaint. Thank you! Sincerely, [redacted]
We sincerely apologize for the delay. A prepaid UPS shipping label will be issued on Tuesday 5.26.15 to return the merchandise. Once the products are returned they will be promptly refunded back to the original payment method used on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders...
for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,
[redacted]Customer Service
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request on 4.2.15. A refund has been made to your Amazon account for the full amount of the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for any confusion regarding our refund policy. Customers have the option to return their purchase within 30 days. Of course, if there is a case of a backordered item that delays shipment of the item being returned, we would not hold that timeline against the customer as there...
is no way the customer could know if they need to make a return for a product they do not yet have. We accept returns on new and unused products only. If there is a case of a defect, please contact our customer service at 1.866.868.5855 so that we may notate the order prior to its arrival to our warehouse. All returned products are inspected upon arrival back to our warehouse. If we are not notified of a defective item in advance, we will have no way of knowing that the item was defective. This would result in the item being sent back to the customer and no refund being issued. If you would like to return your new and unused item, please visit www.teamexpress.com/returns for details on how to create a prepaid shipping label on our account with UPS. Please note that using this method will deduct $5.95 from your refund total. We do recommend this method for returns as it is the most cost-effective way for our customers to return their items to us. Thank you, [redacted]www.TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. It appears that the cleats shipped out on 3/30/15 and when UPS...
attempted delivery today, they were refused by the customer. Once the item is returned to our warehouse, our returns department will issue a refund to the pay method originally used on the order.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: What has been done is stealing. I would much rather file a police report and take civil action in the courts. Your employee was wrong and now you are refusing to correct the issue. Telling me that you can only give me 20% off an ANOTHER purchase is like a slap in the face. There are several additional routes for me to explore including mail fraud, civil court, the media and the local police jurisdiction there in Texas. If the company does not want to do the right thing, then they will have to be taught that lying and doing the wrong thing are unacceptable. I am not a push over, I gave multiple chances to do the right thing. I have been more than fair and honest. If you don't want to give me the jersey, which is mine, then I will make sure I am compensated through the courts and by additional means as seen necessary.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice. Baseball Express has not released the funds. The response from the business is not truthful. I spoke with [redacted] Thursday, March 5th, 2015. She said that she spoke with the accounting department at Baseball Express and they would manually release the funds. How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day. The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be 4 business days. She informed me of no such thing, which is why I called the following day. Today, March 10, is the 4th business day and the funds are not in our account. We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order. [redacted] has told me twice that the funds were sent to Baseball Express and never released. I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts. This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted]. Also, there was never an attempt to refund the money for my canceled order.
Regards,Emily Nasser
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Item shows to be delivered to your company on March 2, 2015
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. Per your request the remaining items open on the order have been cancelled. A refund in the amount of $69.83 has been generated today and should be visible on your Amazon...
account within 3-5 business days. If you don't see the refund after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
[redacted] - I still have not received my refund. I will be contacting my credit card company, as there has been interest charged to ME because this company has delayed my credit for over two months. I will not be ordering from this company ever again.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience our customers are experiencing due to our order entry system conversion. At this time Mr. [redacted] has been refunded for the order. If you have any additional questions or concerns please let us know.Best Regards,[redacted]...
TeamExpress.com Customer Service
We sincerely apologize for the error. The final amount of $216.37 was issued on 6.22.15. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know. Best Regards,[redacted]Customer Service
We have received the return of the item you purchased and our accounting department is processing the refund today, along with the original amount of the shipping you paid. We don't normally refund shipping but will do so this time. We cannot, however, refund the amount you paid to ship...
the item back to us. We don't pay for return shipping unless there was a defect with the product. In your case, you simply didn't want the item any longer. The refund of your order total should be in your account within the next couple of business days.Best regards,[redacted] Team Express Customer Service
We apologize for the confusion with your account and see that on 6/25/15 all refunds were done in our accounting department. You should see the funds back in your account within the next couple of business days.Please let us know if you need further assistance.Best[redacted]TeamExpress.com Customer...
Service