We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request on 4.2.15. A refund has been made to your Amazon account for the full amount of the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I decide to cancel my order I will contact Baseball Express. Thank you for your assistance.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders...
for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
I asked for a shipping label in order to return the items, which I did receive from Team Express as promised. I returned items and Team Express received package 6/2/15. Now I am waiting for the refund of items returned and then this matter will be resolved to my satisfaction. Refund amount is $337.07 Purchase Price: 519.5100 Payment: Partial payment made Credit Card Disputed Amount: 337.0700 UPS: [redacted] Package received June 2nd. Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service
We apologize for the confusion regarding the Mendoza bat. It appears the size order is no longer available, but we did have other sizes available at a different price. Again, we apologize for the confusion and thank you for providing additional information. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. It appears that the cleats shipped out on 3/30/15 and when UPS...
attempted delivery today, they were refused by the customer. Once the item is returned to our warehouse, our returns department will issue a refund to the pay method originally used on the order.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,
[redacted]Customer Service
We sincerely apologize for the delay with your order. Per your request this order has been cancelled. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. It appears there has been some confusion regarding Ms. [redacted]'s account. She has placed two orders with us. The first order [redacted] was placed on 3.4.15 in the amount of $59.95 for a pair of...
Verdero cleats size 10.5. They were shipped on 3.16.15 via UPS tracking # [redacted]. The second order [redacted] was placed on 3.8.15 in the amount of 89.71. Unfortunately, the glove ordered was not available and was cancelled. This was not charged, as we only bill upon shipment. The remaining two items were 4.88 each and were billed as they shipped on 3.16.15 via UPS tracking # [redacted]. Ms. [redacted] was only billed $9.76 for this order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the confusion with your account and see that on 6/25/15 all refunds were done in our accounting department. You should see the funds back in your account within the next couple of business days.Please let us know if you need further assistance.Best[redacted]TeamExpress.com Customer...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We have received the return of the item you purchased and our accounting department is processing the refund today, along with the original amount of the shipping you paid. We don't normally refund shipping but will do so this time. We cannot, however, refund the amount you paid to ship...
the item back to us. We don't pay for return shipping unless there was a defect with the product. In your case, you simply didn't want the item any longer. The refund of your order total should be in your account within the next couple of business days.Best regards,[redacted] Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know. Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. Per your request the remaining items open on the order have been cancelled. A refund in the amount of $69.83 has been generated today and should be visible on your Amazon...
account within 3-5 business days. If you don't see the refund after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice. Baseball Express has not released the funds. The response from the business is not truthful. I spoke with [redacted] Thursday, March 5th, 2015. She said that she spoke with the accounting department at Baseball Express and they would manually release the funds. How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day. The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be 4 business days. She informed me of no such thing, which is why I called the following day. Today, March 10, is the 4th business day and the funds are not in our account. We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order. [redacted] has told me twice that the funds were sent to Baseball Express and never released. I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts. This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted]. Also, there was never an attempt to refund the money for my canceled order.
Regards,Emily Nasser
We sincerely apologize for the error. The final amount of $216.37 was issued on 6.22.15. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because I was told by a customer service representative to return the item and it would be refunded. If the police is such that I would not receive a refund then I should have been told that originally. So now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer service. An apology is not sufficient as I have been wronged. Any reasonable person can see this. Why in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my own. This is the fault of the company and I reject their solution...which is nothing. For some reason they can't understand that I was INSTRUCTED to send the jersey back for a refund. If their own customer service reps don't know their police, that is not fault of my own. This is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end this. I will even eat the shipping cost at this point. Someone has to understand that an apology does not give me a jersey or money. I was wronged here and this needs to be fairly resolved. The fact that is has even gotten this far speaks volumes about their customer service and the way they value customers. Please resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this through. Would just be a lot easier if the company would do the right thing.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be processed to the Amazon account used in the amount of $71.90. It should be visible on the account within 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request on 4.2.15. A refund has been made to your Amazon account for the full amount of the order. If you have any additional...
questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I decide to cancel my order I will contact Baseball Express. Thank you for your assistance.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders...
for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
I asked for a shipping label in order to return the items, which I did receive from Team Express as promised. I returned items and Team Express received package 6/2/15. Now I am waiting for the refund of items returned and then this matter will be resolved to my satisfaction. Refund amount is $337.07 Purchase Price: 519.5100 Payment: Partial payment made Credit Card Disputed Amount: 337.0700 UPS: [redacted] Package received June 2nd. Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service
We apologize for the confusion regarding the Mendoza bat. It appears the size order is no longer available, but we did have other sizes available at a different price. Again, we apologize for the confusion and thank you for providing additional information. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. It appears that the cleats shipped out on 3/30/15 and when UPS...
attempted delivery today, they were refused by the customer. Once the item is returned to our warehouse, our returns department will issue a refund to the pay method originally used on the order.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,
[redacted]Customer Service
We sincerely apologize for the delay with your order. Per your request this order has been cancelled. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. It appears there has been some confusion regarding Ms. [redacted]'s account. She has placed two orders with us. The first order [redacted] was placed on 3.4.15 in the amount of $59.95 for a pair of...
Verdero cleats size 10.5. They were shipped on 3.16.15 via UPS tracking # [redacted]. The second order [redacted] was placed on 3.8.15 in the amount of 89.71. Unfortunately, the glove ordered was not available and was cancelled. This was not charged, as we only bill upon shipment. The remaining two items were 4.88 each and were billed as they shipped on 3.16.15 via UPS tracking # [redacted]. Ms. [redacted] was only billed $9.76 for this order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the confusion with your account and see that on 6/25/15 all refunds were done in our accounting department. You should see the funds back in your account within the next couple of business days.Please let us know if you need further assistance.Best[redacted]TeamExpress.com Customer...
Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We have received the return of the item you purchased and our accounting department is processing the refund today, along with the original amount of the shipping you paid. We don't normally refund shipping but will do so this time. We cannot, however, refund the amount you paid to ship...
the item back to us. We don't pay for return shipping unless there was a defect with the product. In your case, you simply didn't want the item any longer. The refund of your order total should be in your account within the next couple of business days.Best regards,[redacted] Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know. Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. Per your request the remaining items open on the order have been cancelled. A refund in the amount of $69.83 has been generated today and should be visible on your Amazon...
account within 3-5 business days. If you don't see the refund after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Item shows to be delivered to your company on March 2, 2015
Complaint: [redacted]
I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice. Baseball Express has not released the funds. The response from the business is not truthful. I spoke with [redacted] Thursday, March 5th, 2015. She said that she spoke with the accounting department at Baseball Express and they would manually release the funds. How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day. The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be 4 business days. She informed me of no such thing, which is why I called the following day. Today, March 10, is the 4th business day and the funds are not in our account. We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order. [redacted] has told me twice that the funds were sent to Baseball Express and never released. I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts. This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted]. Also, there was never an attempt to refund the money for my canceled order.
Regards,Emily Nasser
We sincerely apologize for the error. The final amount of $216.37 was issued on 6.22.15. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because I was told by a customer service representative to return the item and it would be refunded. If the police is such that I would not receive a refund then I should have been told that originally. So now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer service. An apology is not sufficient as I have been wronged. Any reasonable person can see this. Why in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my own. This is the fault of the company and I reject their solution...which is nothing. For some reason they can't understand that I was INSTRUCTED to send the jersey back for a refund. If their own customer service reps don't know their police, that is not fault of my own. This is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end this. I will even eat the shipping cost at this point. Someone has to understand that an apology does not give me a jersey or money. I was wronged here and this needs to be fairly resolved. The fact that is has even gotten this far speaks volumes about their customer service and the way they value customers. Please resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this through. Would just be a lot easier if the company would do the right thing.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be processed to the Amazon account used in the amount of $71.90. It should be visible on the account within 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service