Complaint: [redacted]
I am rejecting this response because I was told by a customer service representative to return the item and it would be refunded. If the police is such that I would not receive a refund then I should have been told that originally. So now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer service. An apology is not sufficient as I have been wronged. Any reasonable person can see this. Why in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my own. This is the fault of the company and I reject their solution...which is nothing. For some reason they can't understand that I was INSTRUCTED to send the jersey back for a refund. If their own customer service reps don't know their police, that is not fault of my own. This is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end this. I will even eat the shipping cost at this point. Someone has to understand that an apology does not give me a jersey or money. I was wronged here and this needs to be fairly resolved. The fact that is has even gotten this far speaks volumes about their customer service and the way they value customers. Please resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this through. Would just be a lot easier if the company would do the right thing.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be processed to the Amazon account used in the amount of $71.90. It should be visible on the account within 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: I did as they asked as soon as I received their response through Revdex.com and sent them an email on 4/24/15 requesting a prepaid shipping label so that I may send the pants back. Except for the automated response letting me know that they received my email, I have not heard back from them, nor have I received the prepaid shipping label. At this point, I would think that they would just refund my initial payment. To date, they have never directly contacted me in response to any of my inquiries, requests, or complaints.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On February 25, 2015 they withdrew it from my account in the amount of $117.81 @ 1:58 pm.I attached a picture of the deduct from my account. I ordered it thru Amazon to protect myself. They also sent them request for cancellation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr. [redacted] did contact me by telephone and apologized for the situation occurring. He let me know that my request did fall within the guidelines of their price match policy, however, a newer team member did not understand it completely, which is why I was initially declined.Mr. [redacted]'s time and effort toward resolving this was very much appreciated.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. We have issued a prepaid return label at no cost to the email address listed on this claim. Once the product has been received at our facility we will promptly issue a credit back to the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay with this order. Unfortunately, the All Star System 7 Catchers set 9-12 USA has been backordered by the manufacturer. Further delays have are the result of the back up on the LA docks. We are not able to guarantee this product will arrive in...
time for the requested date of 3.20.15. We will happily work with Ms. [redacted] to find a suitable replacement and expedite delivery. Again, we apologize but we are unable to fulfill the item at this moment. As soon as the product arrives in our warehouse it will be shipped within 24-48 business hours. The card has not been charged at this time and we can find a replacement or cancel the order per your request. We look forward to resolving this. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have attached documents requested by [redacted], customer service rep.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as I receive the refund within the next 5 business days.
Regards,
[redacted]
This order for Customer [redacted] was purchased through our Ebay sales platform and according to UPS tracking information was delivered to the customer's address on March 30th. The customer emailed our company on Saturday, 4/1/17 at 10:14 pm and received an automated reply as our...
service center is opened Mon - Fri 7am - 11 pm and Sat 8 am - 4 pm. The auto email requested her to call in to our Call Center to review the situation with our service team. Unfortunately, the customer initiated this complaint with the Revdex.com, before contacting our Call Center when it opened on Monday.Based on the customer's comments that this order has not been received, we have already refunded the customer's account and have initiated a claim with UPS for a lost or stolen package. Customer [redacted] should see a refund back to her account shortly. Please let us know if the Revdex.com or Ms. Saupe needs further information or assistance. Thank you for bringing this issue to our attention. [redacted]VP Sales Team Express
Complaint: [redacted]To : Revdex.com and Mallory @ Customer Service Team Express
I am rejecting this response because: TE APPLIED THE CREDIT TO THE WRONG ORDER ID. THE $216.37 REQUESTED IN THIS COMPLAINT NUMBER IS FOR ORDER [redacted]. That return was received on 5/4 per tracking number [redacted]. I want to make sure you are crediting the right orders per the correct compliant number. I DO have an open complaint on [redacted] in the same amount for the same type of Marucci BBCOR 33" as well that was short shipped (only received 1 of 2 33")and that order needs to be resolved separately. The complaint numbers and credits that came through on Pay Pal are not aligning properly. I do not want to have an issue with getting ALL my money back with the proper short ship credits, returns and cancelled back order items being processed accurately.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. We are showing that the package was delivered via UPS Next Day Air Service and delivered on 3/24/15.Again, we're very sorry for the delay and appreciate your patience with us. Please let us know if we...
can help you further.Best regards,[redacted]Customer Service
Again, we're very sorry for the delay in shipping your order. We've canceled the order per your request. If you have any additional questions, please let us know.Best regards,[redacted]Customer Service
We apologize you feel we are fraudulent company, we have been in business since 1990. Currently our systems are being overwhelmed due to the delays caused by our software conversion. We are actively adding additional resources in an effort to expedite the return to our normal service standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com ?
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time I do show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered today. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: once again baseball express is skirting around the issue. That being after many attempts to find out what the problem was no one ever called me to say what happened. This item was in stock and I should have been told they would ship it next day air and reimburse shipping cost instead they decided to just refund the money when they should have contacted me first they still continue to say it was me that was so insistent that they had to just refund the money. Why not tell me there was a mistake in the shipping process and send me my item when they first knew the tracking number showed nothing there like it had never been shipped ? This is unexceptable practice as a business. Or are they to big to care about one little order. This was for my grandsons it was important to me apparently not so much to them the only positive outcome is to send me my item next day air at no cost to me
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time you have been refunded in full for the amount of $46.83. The credit should appear on the credit card account within 3-5 business days. We apologize we were not able to be reached via phone or...
email. We are currently being inundated with more calls, emails and requests than we can handle. We are actively expanding and working to return to our normal service standards. We appreciate your patience and understanding. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the issues you experienced with our company. Our new software system conversion has put many of our processes behind, including refunds. I emailed my accounting department today and had your refund processed first thing this morning. You should see that...
refund back in your account within the next couple of business days. Please let us know if we can be of any further assistance.Best,[redacted]TeamExpress.com customer service
Complaint: [redacted]
I am rejecting this response because I was told by a customer service representative to return the item and it would be refunded. If the police is such that I would not receive a refund then I should have been told that originally. So now the company has the jersey, my money and they only offer an apology for the confusion? Not to mention, I paid shipping for the item to be returned at the advice of customer service. An apology is not sufficient as I have been wronged. Any reasonable person can see this. Why in the world would I pay to have a jersey sent back if I was going to lose it? I could have just sold it on my own. This is the fault of the company and I reject their solution...which is nothing. For some reason they can't understand that I was INSTRUCTED to send the jersey back for a refund. If their own customer service reps don't know their police, that is not fault of my own. This is to the point of ridiculousness and the right thing to do is send me the correct size jersey or refund my money so that we can end this. I will even eat the shipping cost at this point. Someone has to understand that an apology does not give me a jersey or money. I was wronged here and this needs to be fairly resolved. The fact that is has even gotten this far speaks volumes about their customer service and the way they value customers. Please resolve this as it would save everyone time and I am not backing down on this because I believe in right and wrong and I will see this through. Would just be a lot easier if the company would do the right thing.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be processed to the Amazon account used in the amount of $71.90. It should be visible on the account within 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: I did as they asked as soon as I received their response through Revdex.com and sent them an email on 4/24/15 requesting a prepaid shipping label so that I may send the pants back. Except for the automated response letting me know that they received my email, I have not heard back from them, nor have I received the prepaid shipping label. At this point, I would think that they would just refund my initial payment. To date, they have never directly contacted me in response to any of my inquiries, requests, or complaints.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On February 25, 2015 they withdrew it from my account in the amount of $117.81 @ 1:58 pm.I attached a picture of the deduct from my account. I ordered it thru Amazon to protect myself. They also sent them request for cancellation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr. [redacted] did contact me by telephone and apologized for the situation occurring. He let me know that my request did fall within the guidelines of their price match policy, however, a newer team member did not understand it completely, which is why I was initially declined.Mr. [redacted]'s time and effort toward resolving this was very much appreciated.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. We have issued a prepaid return label at no cost to the email address listed on this claim. Once the product has been received at our facility we will promptly issue a credit back to the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay with this order. Unfortunately, the All Star System 7 Catchers set 9-12 USA has been backordered by the manufacturer. Further delays have are the result of the back up on the LA docks. We are not able to guarantee this product will arrive in...
time for the requested date of 3.20.15. We will happily work with Ms. [redacted] to find a suitable replacement and expedite delivery. Again, we apologize but we are unable to fulfill the item at this moment. As soon as the product arrives in our warehouse it will be shipped within 24-48 business hours. The card has not been charged at this time and we can find a replacement or cancel the order per your request. We look forward to resolving this. Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have attached documents requested by [redacted], customer service rep.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as I receive the refund within the next 5 business days.
Regards,
[redacted]
This order for Customer [redacted] was purchased through our Ebay sales platform and according to UPS tracking information was delivered to the customer's address on March 30th. The customer emailed our company on Saturday, 4/1/17 at 10:14 pm and received an automated reply as our...
service center is opened Mon - Fri 7am - 11 pm and Sat 8 am - 4 pm. The auto email requested her to call in to our Call Center to review the situation with our service team. Unfortunately, the customer initiated this complaint with the Revdex.com, before contacting our Call Center when it opened on Monday.Based on the customer's comments that this order has not been received, we have already refunded the customer's account and have initiated a claim with UPS for a lost or stolen package. Customer [redacted] should see a refund back to her account shortly. Please let us know if the Revdex.com or Ms. Saupe needs further information or assistance. Thank you for bringing this issue to our attention. [redacted]VP Sales Team Express
Complaint: [redacted]To : Revdex.com and Mallory @ Customer Service Team Express
I am rejecting this response because: TE APPLIED THE CREDIT TO THE WRONG ORDER ID. THE $216.37 REQUESTED IN THIS COMPLAINT NUMBER IS FOR ORDER [redacted]. That return was received on 5/4 per tracking number [redacted]. I want to make sure you are crediting the right orders per the correct compliant number. I DO have an open complaint on [redacted] in the same amount for the same type of Marucci BBCOR 33" as well that was short shipped (only received 1 of 2 33")and that order needs to be resolved separately. The complaint numbers and credits that came through on Pay Pal are not aligning properly. I do not want to have an issue with getting ALL my money back with the proper short ship credits, returns and cancelled back order items being processed accurately.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. We are showing that the package was delivered via UPS Next Day Air Service and delivered on 3/24/15.Again, we're very sorry for the delay and appreciate your patience with us. Please let us know if we...
can help you further.Best regards,[redacted]Customer Service
Again, we're very sorry for the delay in shipping your order. We've canceled the order per your request. If you have any additional questions, please let us know.Best regards,[redacted]Customer Service
We apologize you feel we are fraudulent company, we have been in business since 1990. Currently our systems are being overwhelmed due to the delays caused by our software conversion. We are actively adding additional resources in an effort to expedite the return to our normal service standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com ?
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time I do show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered today. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: once again baseball express is skirting around the issue. That being after many attempts to find out what the problem was no one ever called me to say what happened. This item was in stock and I should have been told they would ship it next day air and reimburse shipping cost instead they decided to just refund the money when they should have contacted me first they still continue to say it was me that was so insistent that they had to just refund the money. Why not tell me there was a mistake in the shipping process and send me my item when they first knew the tracking number showed nothing there like it had never been shipped ? This is unexceptable practice as a business. Or are they to big to care about one little order. This was for my grandsons it was important to me apparently not so much to them the only positive outcome is to send me my item next day air at no cost to me
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time you have been refunded in full for the amount of $46.83. The credit should appear on the credit card account within 3-5 business days. We apologize we were not able to be reached via phone or...
email. We are currently being inundated with more calls, emails and requests than we can handle. We are actively expanding and working to return to our normal service standards. We appreciate your patience and understanding. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the issues you experienced with our company. Our new software system conversion has put many of our processes behind, including refunds. I emailed my accounting department today and had your refund processed first thing this morning. You should see that...
refund back in your account within the next couple of business days. Please let us know if we can be of any further assistance.Best,[redacted]TeamExpress.com customer service