We apologize for the confusion. The items sent at no cost were replacement items for the pants not received due to the missing package. You will still need to pay for the pairs that are being shipping, but not the pairs that were lost. That will result in a charge of $9.76 for the two pairs. A refund in the amount of $2.86 was processed today for the Brett bracelet. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the shirt has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:Although I was able to get my one order canceled, to the best of my knowledge we have not received a refund for the Trainer shoes. I have been told several different things. First, I was told that because of a software change that they had to issue me an actual check and they would send that check to us. This never happened. The second time I was able to get in touch with someone, they told me they needed to check with their refund department and they would e-mail me back right away. That was about two weeks ago and they still have not e-mailed me.
Regards,
[redacted]
I apologize for the delay in getting your order out to you. The Easton bat pack is no longer available from the manufacturer and I've requested our accounting department refund that to you. You should see that refund within the next couple of business days. The remainder...
of your order shipped out on 3/26/15 via UPS tracking number [redacted].Again, we are very sorry for the delay in getting this order to you.Best regards,[redacted]Teamexpress.com Customer Service
We are very sorry for the delay in getting your order to you. We have refunded the entire amount you paid to us. Unfortunately we cannot refund any additional funds - we don't pay for our customers to purchase from other suppliers because we have items on back order or if can't fulfill orders promptly.Again, we apologize for the trouble you had with your order.Best regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request. The Evoshield socks did ship via ups tracking # [redacted]. If you would prefer a refund please visit the...
returns section of our website to create a return label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it's unfortunate that one would have to go to these lengths just to receive any response from a company.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. We do show a refund was issued on 4.1.15. If the refund is not showing on the account at this time please notify us right away. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I also got in touch with Customer Service today (after waiting 49 minutes on hold) who said a check would be sent to me (not credited to my account, which is okay since my credit card for this bank account has since changed). I really hope Team Express gets their stuff together though. This could be a breaking point for alot of customers. I won't be back, unless I hear from other customers in the future of good experiences again.
Regards,
[redacted]
We apologize for the delays and inconvenience you experienced due to our recent system conversion. As a result of the conversion all departments are delayed in processing orders, returns and emails. The back order message you received was an error caused by our conversion as...
well. Unfortunately, we were giving incorrect statuses of back ordered on every order. This has now been corrected for all of our customers. At this time your order is in processing and should be shipping in the next day or two. We have plenty of shoes in stock for your order. Please be assured we are doing everything possible to return to our normal customer service standards and shipping timeframes. Let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize the shoes are defective. Our products do carry warranties provided by the manufacturer. In the case of the Adidas molded cleats, the warranty is 6 weeks from the time of purchase. Unfortunately, are we were not contacted during that time we will be unable to...
provide a replacement or refund. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Our records do show the order has been completed via UPS tracking # [redacted] shipped on 4.10.15. We are currently being inundated with calls, emails and requests. We are adding...
additional staff to better serve our customers. We apologize we were not able to be contacted. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay in getting this refund to you. We requested your credit from the manufacturer back in December and it took them some time to locate the order and process our request. As soon as the credit memo arrived on January 13, 2015, it was hand carried to our accounting...
department and processed. A credit was issued to your Amazon account immediately and the refund will appear on whatever card you used through your Amazon account. Again, we're very sorry for this delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for your help getting this resolved.
Regards,
[redacted]
Revdex.com:
Hello, I am confirming that the complaint resolution is in process to become satisfied. [redacted] with Team Express / Baseball Express has been very good with her communication and following up to help with each item.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want it known and published on the Revdex.com web-site that this company never once responded to me personally after four emails and over 15 phone calls. At the time of this writing, over 33 days have passed since I first contacted Baseball Express. This company's business practices should be investigated by the Attorney General's office in the state of Texas. As a high school baseball coach and board member for a large little league organization, I will never again recommend Baseball Express to any player, coach, or parent I have contact with. I am accepting this resolution because it is my only option as they are refunding the money, but more investigation is needed into this company's poor business practices.
Regards,
[redacted]
WE sincerely apologize for the delay and inconvenience you experienced with this order. At this time the 11 pairs of socks have been cancelled. A refund in the amount of $42.57 will be generated back to the Paypal account used on this order. It should be visible within 3-5 business...
days. If you do not receive the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The two remaining items have indeed been paid for, but are still on back order. Please let us know if you'd like to cancel or wait on the items to arrive and ship out. We are hoping to have...
the All Star equipment bag and Champion mesh bag around the first part of April and they'll be shipped on receipt. Please let us know if you would like to cancel or substitute.Again, we're very sorry for these shipping delays.Best Regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have yet to see the credit on any of my statements. Please indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last 5 numbers of the account so I can make sure.
Regards,
[redacted]
We apologize for the confusion. The items sent at no cost were replacement items for the pants not received due to the missing package. You will still need to pay for the pairs that are being shipping, but not the pairs that were lost. That will result in a charge of $9.76 for the two pairs. A refund in the amount of $2.86 was processed today for the Brett bracelet. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the shirt has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:Although I was able to get my one order canceled, to the best of my knowledge we have not received a refund for the Trainer shoes. I have been told several different things. First, I was told that because of a software change that they had to issue me an actual check and they would send that check to us. This never happened. The second time I was able to get in touch with someone, they told me they needed to check with their refund department and they would e-mail me back right away. That was about two weeks ago and they still have not e-mailed me.
Regards,
[redacted]
I apologize for the delay in getting your order out to you. The Easton bat pack is no longer available from the manufacturer and I've requested our accounting department refund that to you. You should see that refund within the next couple of business days. The remainder...
of your order shipped out on 3/26/15 via UPS tracking number [redacted].Again, we are very sorry for the delay in getting this order to you.Best regards,[redacted]Teamexpress.com Customer Service
We are very sorry for the delay in getting your order to you. We have refunded the entire amount you paid to us. Unfortunately we cannot refund any additional funds - we don't pay for our customers to purchase from other suppliers because we have items on back order or if can't fulfill orders promptly.Again, we apologize for the trouble you had with your order.Best regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request. The Evoshield socks did ship via ups tracking # [redacted]. If you would prefer a refund please visit the...
returns section of our website to create a return label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it's unfortunate that one would have to go to these lengths just to receive any response from a company.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. We do show a refund was issued on 4.1.15. If the refund is not showing on the account at this time please notify us right away. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I also got in touch with Customer Service today (after waiting 49 minutes on hold) who said a check would be sent to me (not credited to my account, which is okay since my credit card for this bank account has since changed). I really hope Team Express gets their stuff together though. This could be a breaking point for alot of customers. I won't be back, unless I hear from other customers in the future of good experiences again.
Regards,
[redacted]
We apologize for the delays and inconvenience you experienced due to our recent system conversion. As a result of the conversion all departments are delayed in processing orders, returns and emails. The back order message you received was an error caused by our conversion as...
well. Unfortunately, we were giving incorrect statuses of back ordered on every order. This has now been corrected for all of our customers. At this time your order is in processing and should be shipping in the next day or two. We have plenty of shoes in stock for your order. Please be assured we are doing everything possible to return to our normal customer service standards and shipping timeframes. Let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize the shoes are defective. Our products do carry warranties provided by the manufacturer. In the case of the Adidas molded cleats, the warranty is 6 weeks from the time of purchase. Unfortunately, are we were not contacted during that time we will be unable to...
provide a replacement or refund. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Our records do show the order has been completed via UPS tracking # [redacted] shipped on 4.10.15. We are currently being inundated with calls, emails and requests. We are adding...
additional staff to better serve our customers. We apologize we were not able to be contacted. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay in getting this refund to you. We requested your credit from the manufacturer back in December and it took them some time to locate the order and process our request. As soon as the credit memo arrived on January 13, 2015, it was hand carried to our accounting...
department and processed. A credit was issued to your Amazon account immediately and the refund will appear on whatever card you used through your Amazon account. Again, we're very sorry for this delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for your help getting this resolved.
Regards,
[redacted]
Revdex.com:
Hello, I am confirming that the complaint resolution is in process to become satisfied. [redacted] with Team Express / Baseball Express has been very good with her communication and following up to help with each item.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want it known and published on the Revdex.com web-site that this company never once responded to me personally after four emails and over 15 phone calls. At the time of this writing, over 33 days have passed since I first contacted Baseball Express. This company's business practices should be investigated by the Attorney General's office in the state of Texas. As a high school baseball coach and board member for a large little league organization, I will never again recommend Baseball Express to any player, coach, or parent I have contact with. I am accepting this resolution because it is my only option as they are refunding the money, but more investigation is needed into this company's poor business practices.
Regards,
[redacted]
WE sincerely apologize for the delay and inconvenience you experienced with this order. At this time the 11 pairs of socks have been cancelled. A refund in the amount of $42.57 will be generated back to the Paypal account used on this order. It should be visible within 3-5 business...
days. If you do not receive the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The two remaining items have indeed been paid for, but are still on back order. Please let us know if you'd like to cancel or wait on the items to arrive and ship out. We are hoping to have...
the All Star equipment bag and Champion mesh bag around the first part of April and they'll be shipped on receipt. Please let us know if you would like to cancel or substitute.Again, we're very sorry for these shipping delays.Best Regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have yet to see the credit on any of my statements. Please indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last 5 numbers of the account so I can make sure.
Regards,
[redacted]