Tek-Collect Incorporated

I am not disputing that I owe the bill, I will pay the bill to [redacted] Water District DIRECTLY, I want absolutely nothing to do with TekCollect I am disputing however; that TekCollect did not contact me at all, via telephone or mailI do not feel that they should have placed the "collection" account on my credit report without my knowledge of them even trying to collect the billI'm not disputing the claim that I owe the water company, after speaking with them via telephoneI am saying that I will not pay one penny of the money owed to TekCollect, and that I want their negative reporting off of my credit reportHad they called or mailed me anything, as they say ( I never received anything from them) I could understand them placing it on my credit reportAs I have previously stated, they have not done either of the two aforementioned things, therefore I feel that it should be removed If any more information is needed, please let me know Best Regards, [redacted] ***

[redacted] appears to be mistakenThere are over $6,in collectionsSome of these accounts, they cancelled instead of posting paidOur Manager of Client Services will call them to discuss this matter and try work out an equitable solutionOnce this is done, I shall follow up and respond to the Revdex.com

Today, we closed the consumer's account and notified [redacted] , [redacted] and [redacted] to delete it from his credit files [redacted] , phone ###-###-####

I have attached the validation of the debt as provided by the creditor, [redacted] Credit UnionThe creditor has expressed a willingness to settle the debt for $We will forward this on to the consumer via USPS

The total amount outstanding on the account was $On several occasions, when we spoke with the consumer, we advised her that if she paid the account, we would report it paid to the credit bureausOn March 22, 2017, the creditor, [redacted] , reported to TekCollect that the consumer had paid them $101.80, which left a balance of $Today, we contacted the creditor and asked them if they were willing to settle for the $and they agreedWe then asked if they would be willing to have this account deleted from the consumer's credit files and they agreedToday our agent notified Experian, Equifax and Transunion to delete this account from the consumer's credit files

The creditor [redacted] placed their past due account for the consumer with TekCollect for collection on February 5, in the amount of $TekCollect sent the consumer letters regarding this account to [redacted] on February 5, 2015, March 7, 2015, March 22, and April 21, The creditor has confirmed that the balance on this account remains due and outstandingIf the consumer wishes to resolve this matter, they may do so by contacting our Collections Department and speaking with our [redacted] Tharron W***The consumer may contact MrW [redacted] by calling our toll free number ###-###-####, extension MrW [redacted] will be glad to assistI have attached the validation of this account which was provided to TekCollect by the creditor Chet G***, ***, Telephone ###-###-#### email [redacted]

I am rejecting this response because I never received any information from Tek Collect regarding this debt I spoke with [redacted] to times each time they tell me they have no record of that informationI am yet waiting for the information Tek Collect claimed they mailed in July, also I spoke with [redacted] he was suppose to have information sent again that's been weeks ago [redacted] ***

At TekCollect, we value our relationships with our clientsIt is our desire to provide Best in Class service and accommodate our clients Our representative sold a standard fee for service program (simple upfront fee per account placed) to [redacted] on 11/04/ [redacted] has since paid TekCollect the full system price for a block of accounts TekCollect offers our clients integration through Quickbooks desktop softwareSome reconfiguration was required in order to set up [redacted] as they were using the online version of Quickbooks [redacted] was able to begin placing accounts on 01/03/This delay was the result of the difficulty in getting responses from Ms [redacted] Only two persons at TekCollect have had conversations with Ms [redacted] , our sales rep and a client services rep On 12/29/2017, a TekCollect client services rep during a phone call, attempted to give Ms [redacted] a tutorial of our online client portal, so that Ms [redacted] would be able to navigate the site, access the available reports, post payments to their accounts and update account status to maintain compliance with State and Federal LawsDuring that call our client services rep was unable to give Ms [redacted] any instructions concerning the website as Ms [redacted] only wanted to discuss file transmissions, an issue that was already resolvedWhen our client services rep asked Ms [redacted] about setting up other users and passwords for [redacted] employees, Ms [redacted] avoided the question and continued on about transmitting filesUnable to assist with file transmissions, the rep referred Ms [redacted] to our File Import SpecialistAll that was accomplished during this call was setting a user ID and a password On 01/11/2017, a [redacted] employee contacted TekCollect client services about cancelling an account that was paidOur Client Services rep noted that no tutorial for our website had been given to anyone at [redacted] , including Ms [redacted] , proceeded to give the [redacted] employee instructions on how to navigate our websiteThis included reviewing the available reports, demonstrating how to properly post payment and adjustments, and how to update the status of their accountsThese functions are critical (for legal and compliance matters) to using the TekCollect service and to fully taking advantage its benefitsIn the course of this transaction, our client services rep did assist the [redacted] employee with logging onto our website On 01/24/2017, we received an email, addressed to our data import group, from Ms [redacted] requesting termination of our servicesThis was forwarded to our client services manager, who called and left a message for Ms [redacted] and then sent her an email along with her points of contact Our Client Services Manager received no response to the email or to that callShe made several other calls to Ms [redacted] , all with no responseWith the exception of the phone call between Ms [redacted] and our client services rep earlier all communications between TekCollect staff and Ms [redacted] have been emails from Ms [redacted] to our file importer On 01/27/2017, our Client Services Manager called for Ms [redacted] and spoke with Marcia Leigh there who identified herself as the AccountantIn course of that call, we negotiated a preliminary settlement agreementThis, however, was never finalized On 02/11/2017, the sales rep who sold our service called Ms [redacted] as we had received another file of accounts from [redacted] At that time, our rep asked Ms [redacted] if she wanted the accounts entered into our database and to be workedMs [redacted] responded yesOur sales rep then addressed Ms [redacted] ’s complaints and offered another attempt at settling this matterMs [redacted] said that she would be willing to do this but that she wanted to speak with someone higher up in the organizationTo that end, our sales rep arranged a call with Ms [redacted] and TekCollect’s presidentAfter a couple of unsuccessful attempts to contact Ms [redacted] , a date and time was established for a callWhen our sales rep and president called Ms [redacted] , they were told that she was in a meeting and unavailableThey attempted to contact Ms [redacted] on multiple occasions, all with the same result TekCollect is very interested in resolving this matter with [redacted] Chet G [redacted] phone ###-###-#### email [redacted]

Our Manager of Client Services spoke with [redacted] of [redacted] ***After carefully examining each claim, we reinstated both accountsWhat happened was the result of a misunderstanding on the part of the person, who first responded to Ms***Going forward Ms [redacted] now has our Manager’s points of contactThis matter is now resolvedChet G***Chief Operating Officer TekCollectTelephone ###-###-####Fax ###-###-####

TekCollect has suspended this account and temporarily removed it from Collections, while we get copies of the documents from [redacted] , supporting their claim in this matter with consumerOnce we have this information, we will furnish copies to the Revdex.com and forward copies via USPS to the consumerNo report has yet been made by TekCollect concerning this account to Experian, Equifax or TransunionIf the consumer pays the account upon receiving the documents from [redacted] , it will not be reported against the consumer's credit filesChet G [redacted] ***, phone ###-###-#### email [redacted]

The creditor, [redacted] ***, placed the consumer's past due account with TekCollect on 07/21/The service date on the account was 03/01/We sent the consumer letters to the [redacted] address on 07/21/2016, 08/20/2016, 09/04/and on 10/04/On 02/15/2017, *** [redacted] 's Office notified TekCollect that the consumer had paid this accountAt that time, we reported to Equifax, Experian and Transunion that this account was paid in fullToday, our agent contacted Equifax, Experian and Transunion to see how this was reportedEquifax is showing the account reported twiceOne is showing paid and the other is showing an open accountWe have deleted the open account from the consumer's credit filesExperian and Transunion show this account as paid in fullChet G [redacted] ***, phone ###-###-####, email [redacted]

We have followed up with the creditor concerning this accountThe creditor has had a change of heart concerning this matter and they have asked that we delete this account from the consumer’s credit filesToday, our agent notified Experian, Equifax and TransUnion to delete this from the consumer’s files

Our Manager of Client Services will call Ms [redacted] today to work out an accommodation to resolve this matterOnce this is done, I shall follow up with the Revdex.com and confirm those arrangementsChet G***, COO, phone [redacted] ***, email ***@ [redacted]

This complaint is against the creditor, Internet of [redacted] *** email [redacted] telephone ###-###-####, FAX ###-###-####After reading the consumer's complaint, we have suspended this account and marked it as disputedOur Client Services Manager will contact Internet and review the consumer's complaint with them and get their side of the storyInternet placed this account into collection with TekCollect on August 19, Once we have the response from Internet 2000, we will respond back to the Revdex.comIf the consumer's dispute is valid, we will close and return the account to the creditorOn the other hand, if Internet can validate the debt and properly refute the allegations made by the consumer, we will notify both the consumer and provide all detail and documents and share this information with the Revdex.com [redacted] COO email [redacted] Telephone ###-###-####

We are very sorry that [redacted] has had a bad experience with TekCollect. Our Manager of Client Services will call them to work out an accommodation and settlement. Upon completion, I shall follow up with the Bureau and give the results. Thank you, [redacted] ***, ***... Telephone ###-###-#### email ***

I reviewed the response made by the business in reference to complaint ID [redacted] The solution is acceptable to meBut I need to make sure the incorrect records are removed from my credit reportSo far, nothing has happenedThe records are still there Regards, [redacted] ***

Dear Mr [redacted] ,Internet reported your payment to TekCollect on January 30, in the amount of $86.85.Your account was closed out that day.Thank you for bringing this matter to our attention.Sincerely Yours, [redacted] Telephone ###-###-####, extension ***

We are unable to make a match to the name [redacted] at the address given in the complaint in our databasePlease ask the consumer to provide the account number that would be shown for this account on her credit report, so that we may assist herIf it might be listed under a former name, that information too would be helpfulIf the creditor is shown on the credit report, please ask for that as wellIf this is not Ms [redacted] ' account, we will delete the report from the credit bureaus once we locate the accountOn the other hand, if this appears to be her account, we will contact the creditor and provide her with validation of the debtThank you,Chet G***, [redacted] telephone ###-###-#### email [redacted]

Our database shows that the consumer paid this account in full in the amount of on September Our agent notified Experian, Equifax and Transunion today to delete this account from the consumer's credit filesChet G***, [redacted] phone ########## email [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and have spoke w/their Customer Service RepresentativeAs long as the issues are handled as per our conversation, I will be satisfied Regards, [redacted] ***